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Overview / Commentary
919-765-1784
1965 Ivy Creek Blvd
Durham, NC 27707-3484

Bcbsnc Credit Union is headquartered in Durham and is the 64th largest credit union in the state of North Carolina. It is also the 3,948th largest credit union in the nation. It was established in 1970 and as of March of 2014, it had grown to 6 employees and 2,929 members. Bcbsnc Credit Union has a B health rating.

Field of Membership Restrictions

All active, retired and former employees of Blue Cross Blue Shield of North Carolina, CAHABA Benefits Administrators, Palmetto Government Benefits Administrators. - See Details

Reviews (2)

Only Positive Experiences

I have been a member of the BCBSNC Credit Union since 2008; I have had nothing but positive experiences.  Yes, it is true that they only have a few people working at a time, and it is inconvenient to have to wait when you go over on a lunch break; but in comparison to other experiences I have had at retail banks, this is a minor inconvenience. 

They offer their members great interest rates on loans and credit cards.  Their borrowing standards are fairly lenient, when I started with them I had little to no credit; however they worked with me for auto loans, personal loans and a credit card.  When given the opportunity, I will always go back for any of my lending needs.

If you are a current BCBSNC employee, take the opportunity to speak with co-workers and find out from them. Before making any decision, I asked around and performed some research; and I am so glad I did! 

DON't EVER SIGN UP FOR AN ACCOUNT WITH THIS CREDIT UNION!!!!!!!!!!

I wish I could give them 0 stars. This account has been nothing but trouble from the beginning, and I've only had it for maybe 3 months. Read on for the disappointing details.

1) First, when you sign up for the credit union, they ask that you make an appointment to fill out the necessary paperwork and then they tell you about your credit union account. Well, the rep scheduled me in to meet with her at 12:20 PM Friday. I go in, and she is still sitting there with someone that she evidently scheduled to meet with at the same time. The front desk rep has me fill out the paperwork in the meantime, but I am there for about an hour waiting for the account rep to free herself. I went during my lunch hour, and had to leave, so I told them that I would have to come back on Monday to finish everything since I get off at 5pm on Fridays and that is conveniently (for them) when they close.

2) When I come back, the account rep is available this time, but she couldn't find my paperwork for about ten minutes. Then she wastes more of my time trying to convince me that she isn't usually this disorganized (yeah right - her unkempt desk was enough in itself to prove that she was telling a tale). She shows me her calendar of work, and pulls up her tasks on my Microsoft Outlook to convince me that she is the most organized person in the world, and I'm sitting there like would she please hurry up. Anyway, so the account finally gets open.

3) Shortly after the account was opened, I attempted to get online to view my account using the account number and password. However, it kept saying that the account number and/or password were incorrect (big surprise). I e-mail them to verify that I was set up for online access and they assure me that yes, I did have online access. They reset my password and I tried to get online again but it still didn't work. They reset about 4 times and each time did not work. Then I went in there and the lady resets my password again. This time it did work.

4) I am moving tomorrow and was looking to pay the first/last month on my new apartment today (payday) to get the key in time so I would have one less thing to do tomorrow. I went to the local grocery store to get a money order, and the guy tells me that my debit card was declined because the daily limit on the card was reached. I tell him that I don't have a daily limit and I hadn't used the card all day. The woman behind me in the line asks if I'm using a BCBSNC credit card and I said yes. She tells me that there is a $300 daily limit on the card and that's how I found out about it. I guess 'Ms. Organized' forgot to mention that. If I would've known up front I would've told her not to open the accout. I tried to get withdrawals from different ATMs, I tried to get cash back, I even transferred my money to the savings account and tried to withdrawal from there, but nothing worked. Now I have to wait until tomorow and hope that the $600 total from my credit union plus money from my savings account with a different company will be enough to pay first/last month rent, rent the truck, get gas, and feed those helping me. Fortumately I can wait until tomorrow to pay for the apartment because they are open on Saturdays, but what if I needed a large amount of money for some other emergency? It is very frustrating to have money through an institution that does not allow you to take it out. At least American Express will freeze your account after a certain limit, but once you call they remove it. With BCBSNC credit union, you have to wait until Monday, period. IN CONCLUSION, I will be closing my account with the credit union first thing Monday morning. I don't even care if I am late for work to do it (only a few minutes late since it is in the same building). I hope the lady doesn't ask me for the reason why I want to close it because she will get an earful. I am so angry with this credit union that I am taking time tonight to post this review on as many websites as I can to deter people from doing business with BCBSNC credit union. You are better off going with either a different credit union, or a traditional bank.



Health

Data for Q1 2014

Institution Health

B
Additional Factors: Institutions with a small asset base or a short operating history can represent an instability risk beyond what their financial ratios indicate. Bcbsnc Credit Union has a low asset base.

Texas Ratio

GRADE:
A+

The Texas Ratio is an indicator of how much capital a bank has available compared to the total value of loans considered at risk. As of March 31, 2014 Bcbsnc Credit Union had $90,000 in non-current loans and owned real-estate with $1.9 million in equity and loan loss allowances on hand to cover it. This gives Bcbsnc Credit Union a Texas Ratio of 4.75% which is excellent. Any bank with a Texas Ratio near or greater than 100% is considered at risk.

Texas Ratio Trend

GRADE:
A+

The Texas Ratio for Bcbsnc Credit Union decreased dramatically from 15.32% as of March 31, 2013 to 4.75% as of March 31, 2014, resulting in a positive change of 69.00%.This indicates that the balance sheet and financial strength for Bcbsnc Credit Union has improved dramatically in recent periods.

Deposit Growth

GRADE:
C+

In the past year, Bcbsnc Credit Union has decreased its total deposits by $-118,000, resulting in -0.89% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth Bcbsnc Credit Union has shown is average.

Capitalization

GRADE:
A+

Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. Bcbsnc Credit Union has $14.99 million in assets with $1.9 million in equity, resulting in a capitalization level of 12.65%, which is excellent.

Institution Statistics

Overall
NCUA #66312
Year Chartered1970
Employees6
Primary Regulator
Assets and Liabilities
Assets$14.99 million
Loans$4.50 million
Deposits$13.13 million
Equity Capital$1.71 million
Loan Loss Allowance$182,000
Unbacked Noncurrent Loans$90,000
Real Estate Owned$0
Historic Data - March 2013
Assets$15.15 million
Equity Capital$1.70 million
Loan Loss Allowance$152,000
Unbacked Noncurrent Loans$90,000
Real Estate Owned$0
Profit Margin - Quarterly
Net Interest Margin2.01%
Return on Assets0.29%
Return on Equity2.57%
Interest Income$154,000
Rates
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Bcbsnc Credit Union Savings Account Rates

DetailsAPYMINMAXPRODUCT
0.25%$25-IRA Deposit Account
0.25%$25-Roth IRA Deposit Account
0.25%$25-Educational IRA Deposit Account
0.13%$250-Regular Share Savings Account
0.13%--Christmas Club Account

Bcbsnc Credit Union Checking Account Rates

DetailsAPYMINMAXPRODUCT
0.13%$300-Interest Checking Account

Bcbsnc Credit Union CD Rates

DetailsAPYMINMAXPRODUCT
0.50%$10k-24 Month CD
0.38%$10k-12 - 17 Month CD
0.38%$10k-18 - 23 Month CD
0.25%$10k-6 - 11 Month CD
0.19%$500-30 Day - 5 Month CD

Bcbsnc Credit Union IRA Rates

DetailsAPYMINMAXPRODUCT
0.50%$500-24 Month IRA
0.38%$500-12 Month IRA
Locations


Bcbsnc Credit Union Locations
Branch Office1965 Ivy Creek BlvdDurham, NC 27707-3484