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Overview / Commentary
3848 Hwy 54
Osage Beach, MO 65065

Central Bank of Lake of the Ozarks is headquartered in Osage Beach and is the 39th largest bank in the state of Missouri. It is also the 1,204th largest bank in the nation. It was established in 1906 and as of March of 2014, it had grown to 130 employees at 9 locations. Central Bank of Lake of the Ozarks has a A health rating.

Reviews (1)

Not A Good Experience

Central Bank's loans and interest rates are competitive, however, I am a firm believer in good customer service. Being a medical professional, I unfortunately hold other businesses to the same standard healthcare professionals are held to. I can't make a mistake and think, "Oh well" or its not my problem. If I make a mistake, someone can have very poor outcomes. I can't not treat a patient; then when they ask why not, tell them, "Oh, you forgot to turn in a piece of paper so I didn't treat you. It was your obligation to turn in the form". I set up a savings account online. I receive a form in the mail. I fill the form out. Now, I believe I sent the form in, but I very well could have accidentally thrown it away. Now according to them, 45 days later I look to see if a check I am expecting has made it in, and my savings account is closed and deposited into my checking account. I call the customer service number that is provided and wait on hold for a lady who is very polite. Next thing I know, I am talking to someone else who basically just tells me too bad. It was my fault for not turning in the form, which I do accept. But I ask the lady if maybe a GOOD customer service approach would be to call the individual before you "manipulate" someone's account. She then begins to argue with me that no one manipulated my account. So I asked her if my money was taken from my savings and put into my checking account, she replied, "yes". I asked her if my savings account was closed, she replied, "yes". So then I tell her, that is manipulating my accounts. Mind you her tone and approach is extremely rude during the entire conversation. So I ask to speak to her supervisor. She claims to be the manager, I tell her that there is always a boss, unless you are the owner, I want to speak to her supervisor and she insisted that she was the head. So then I told her not to worry, I will be closing my account. I understand my account being closed, but a bit of a heads up would be very nice, and I feel appropriate. And to be treated rudely by the head of the customer service department and then for her to claim she has no superior, I can find friendlier banks to deal with. Maybe one that will treat me the way they want to be treated when they walk into the hospital and need competent, friendly, and caring staff.



Health

Data for Q1 2014

Institution Health

A

Texas Ratio

GRADE:
A+

The Texas Ratio is an indicator of how much capital a bank has available compared to the total value of loans considered at risk. As of March 31, 2014 Central Bank of Lake of the Ozarks had $4.16 million in non-current loans and owned real-estate with $57.98 million in equity and loan loss allowances on hand to cover it. This gives Central Bank of Lake of the Ozarks a Texas Ratio of 7.18% which is excellent. Any bank with a Texas Ratio near or greater than 100% is considered at risk.

Texas Ratio Trend

GRADE:
A+

The Texas Ratio for Central Bank of Lake of the Ozarks decreased dramatically from 16.84% as of March 31, 2013 to 7.18% as of March 31, 2014, resulting in a positive change of 57.39%.This indicates that the balance sheet and financial strength for Central Bank of Lake of the Ozarks has improved dramatically in recent periods.

Deposit Growth

GRADE:
B+

In the past year, Central Bank of Lake of the Ozarks has increased its total deposits by $7.86 million, resulting in 1.61% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth Central Bank of Lake of the Ozarks has shown is above average.

Capitalization

GRADE:
B+

Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. Central Bank of Lake of the Ozarks has $556.68 million in assets with $57.98 million in equity, resulting in a capitalization level of 10.41%, which is above average.

Institution Statistics

Overall
FDIC Certificate #11000
Year Established1906
Employees130
Primary RegulatorFED
Assets and Liabilities
Assets$556.69 million
Loans$343.82 million
Deposits$495.87 million
Equity Capital$49.08 million
Loan Loss Allowance$8.90 million
Unbacked Noncurrent Loans$2.82 million
Real Estate Owned$1.34 million
Historic Data - March 2013
Assets$549.91 million
Equity Capital$47.20 million
Loan Loss Allowance$8.91 million
Unbacked Noncurrent Loans$2.82 million
Real Estate Owned$3.35 million
Profit Margin - Quarterly
Net Interest Margin4.09%
Return on Assets1.33%
Return on Equity14.49%
Interest Income$5.44 million
Rates

Sorry, we do not have rate data for Central Bank of Lake of the Ozarks

Locations


Central Bank of Lake of the Ozarks Locations
Laurie Branch101 Dogwood LaneLaurie, MO 65038
East Highway 54 Facility170 East Highway 54Camdenton, MO 65020
Lake Ozark Branch1860 Bagnell Dam BoulevardLake Ozark, MO 65049
Www.cbolobank.com Branch2116 Nelwood DriveColumbia, MO 65202
Central Bank Of Lake Of The Ozarks3848 Osage Beach ParkwayOsage Beach, MO 65065
East 54 Highway Branch4252 Osage Beach PkwyOsage Beach, MO 65065
Highway 54/State Route Kk Branch6011 Osage Beach PkwyOsage Beach, MO 65065
Eldon Branch611 East North StreetEldon, MO 65026
Walmart Supercenter - Camdenton Branch94 Cecil StreetCamdenton, MO 65020