Douglas County Bank is headquartered in Lawrence and is the 44th largest bank in the state of Kansas. It is also the 2,261st largest bank in the nation. It was established in 1952 and as of September of 2013, it had grown to 76 employees at 8 locations. Douglas County Bank has a A health rating.
I have found Douglas County Bank to have higher rates, substandard products and services, and inferior customer service when compared to surrounding competitors. I would recommend looking elsewhere for a better bank.
The most frustrating experience I have ever had at a bank. Non-customers beware!!!! Poor customer service. "Bank policies" allow for zero flexibility.
Some background on myself. I am an active duty military officer going to grad school here in Lawrence. I don't have a local bank, but I needed a cashiers check for a local purchase. Went in to DCB and tellers refused to process because the back of my debit card wasn't signed. That was their "bank policy." Okay, I understand that, so I told them I could sign. Nope, "bank policy" wouldn't allow that despite multiple forms of ID. Okay, I would come back at another time with my signed debit card. Nope, that wouldn't work either because they would recognize me and remember that I came in previously without a signed card...WTF?????? Calling my bank (USAA - large nationwide bank with excellent reputation) was also out of the question. Asked the tellers the reason behind this "bank policy" and they couldn't give me a logical explanation. All they knew was it was "bank policy."
Fine, I asked my wife to process transaction after she signed her card. Wife's debit card has different number despite being a joint account. I wrongly assumed that the increased cash limit on my card would be the same for hers. That was an error on my fault. So, her card got declined. No big deal, I simply called my bank and had her cash advance limit increased. Took 2 seconds for USAA to process. My wife was waiting until I gave her confirmation that her limit was increased (about 5 minutes) and she went back inside DCB to complete transaction. Nope, another great DCB "Bank Policy" allowed for a one time run of a debit card, even though the transaction didn't go through. My wife also expressed her frustration and tellers were of course completely rude!!!
Thanks DCB for outstanding customer service and flexible policies. You really know how to win customers. I would/will never bank with you and I will pass along this great experience to my friends and colleagues so that they won't waste their time and money on making the same mistake.
We would love to have the opportunity to make your experience with Douglas County Bank better. Please feel free to contact me directly to discuss how we can better fit your needs and improve our service for future customers. We appreciate your feedback and we are always looking for ways to improve.
Becca Booth, 785-865-1049
The Texas Ratio is an indicator of how much funds a bank has available compared to the total value of loans considered at risk. As of September 30, 2013 Douglas County Bank had $155,000 in non-current loans and owned real-estate with $36.92 million in equity and loan loss allowances on hand to cover it. This gives Douglas County Bank a Texas Ratio of 0.42% which is excellent. Any bank with a Texas Ratio near or greater than 100% is considered at risk.
The Texas Ratio for Douglas County Bank decreased slightly from 0.55% as of September 30, 2012 to 0.42% as of September 30, 2013, resulting in a positive change of 23.64%.This indicates that the balance sheet and financial strength for Douglas County Bank has improved slightly in recent periods.
In the past year, Douglas County Bank has decreased its total deposits by -$1.5 million, resulting in -0.6% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth Douglas County Bank has shown is average.
Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. Douglas County Bank has $283.68 million in assets with $36.92 million in equity, resulting in a capitalization level of 13.01%, which is excellent.
|FDIC Certificate #||17105|
|Assets and Liabilities|
|Equity Capital||$34.43 million|
|Loan Loss Allowance||$2.49 million|
|Unbacked Noncurrent Loans||$155,000|
|Real Estate Owned||$0|
|Historic Data - September 2012|
|Equity Capital||$35.15 million|
|Loan Loss Allowance||$2.50 million|
|Unbacked Noncurrent Loans||$155,000|
|Real Estate Owned||$40,000|
|Profit Margin - Quarterly|
|Net Interest Margin||3.17%|
|Return on Assets||0.55%|
|Return on Equity||4.56%|
|Interest Income||$6.95 million|
Always verify rates and promotions with the bank or credit union. We are not Douglas County Bank, we are a rate comparison website and can not provide official rates or promotions.
|0.05%||$25k||-||Investor Money Market|
|0.05%||-||-||Business Interest Checking|
|1.10%||$500||-||4 Year CD|
|1.10%||$500||-||4 Year Rate Riser CD|
|0.75%||$500||-||3 Year CD|
|0.75%||$500||-||3 Year Rate Riser CD|
|0.50%||$500||-||2 Year CD|
|0.50%||$500||-||2 Year Rate Riser CD|
|0.25%||$500||-||1 Year CD|
|0.25%||$250||-||18 Month Variable Rate (Add-On) CD|
|0.05%||$500||-||3 Month CD|
|0.05%||$500||-||6 Month CD|
|0.05%||$500||-||9 Month CD|
|1.10%||$500||-||4 Year IRA|
|1.10%||$500||-||4 Year Rate Riser IRA|
|0.75%||$500||-||3 Year IRA|
|0.75%||$500||-||3 Year Rate Riser IRA|
|0.50%||$500||-||2 Year IRA|
|0.50%||$500||-||2 Year Rate Riser IRA|
|0.25%||$500||-||1 Year IRA|
|0.25%||$250||-||18 Month Variable Rate (Add-On) IRA|
|0.05%||$500||-||3 Month IRA|
|0.05%||$500||-||6 Month IRA|
|0.05%||$500||-||9 Month IRA|
|Douglas County Bank Locations|
|Eudora Facility||1402 Church St||Eudora, KS 66025|
|Orchards Facility||1444 Kasold Dr||Lawrence, KS 66049|
|Brandon Woods Facility||1501 Inverness Drive||Lawrence, KS 66046|
|Www.douglascountybank.com Branch||300 West 9th Street||Lawrence, KS 66044|
|South Iowa Facility||3101 Iowa||Lawrence, KS 66046|
|Sixth and Folks Road Branch||4340 West Sixth Street||Lawrence, KS 66049|
|Malls Facility||711 West 23rd Street||Lawrence, KS 66044|
|Douglas County Bank||9th and Kentucky Streets||Lawrence, KS 66044|