First Citizens Bank is a mid-sized, South Carolina-based bank that functions as a subsidiary of First Citizens Bancorporation. It offers personal and business banking products and services, as well as wealth management solutions and private banking. It has been recognized by DepositAccounts in the past for its CD offerings.
Several of First Citizens Bank’s checking accounts come with no monthly maintenance fees and several other offerings require minimum daily balances in order to avoid the fees. All checking account offerings come with free online banking and check cards. A savings account designed to encourage customers to save is available, and offers a reward for 12 consecutive months of fund transfers from a First Citizens’ checking account. A savings account designed for minor is also available and has no monthly maintenance fee. Money market accounts are offered and pay interest at increasing levels proportionate to account balances. Certificates of deposit (CDs) are available in term lengths that range from 7 days to 60 months. The bank also offers Visa credit cards that feature different perks like cash back and sky miles.
First Citizens Bank online banking provides customers with an easy-to-use service enabling them to access their accounts and perform various tasks like viewing e-statement and paying bills. Mobile banking apps are also available and make it easy to check account balances, view transaction history, and pay bills from a smartphone on the go.
First Citizens Bank was founded in 1936 as First-Citizens Bank and Trust Company of South Carolina. It is headquartered in Columbia, South Carolina and serves its customers through multiple branches located in across the states of Georgia and South Carolina.
First Citizens needs to look the definition of relationship up and do a nice report on what it takes to have a successful one.
My wife and I have been banking with First Citizens of South Carolina for going on 3 years now. So almost 3 years ago our "Relationship"with First Citizens of South Carolina began like this:
Our first year with them we deposited over $40,000 in 3 accounts, 2 business accounts and one personal account.
Then just a little over 2 years ago we went to apply for a $7,500.00 dollar loan to purchase a trailer full of equipment to expand our business to branch out and gain more potential clients. I was told the application fees would be $3,000.00 dollars as they had to break the loan down into 15 loans to separately cover each piece of equipment. They said I would have 1 loan payment in the end. So you can guess what I told them to do on that one.
This $7,500 dollar loan had a piece of equipment on it that could have helped me seal a contract guaranteed for 2 years and was a $125,000 dollar per year contract. Without that equipment I had to outsource that section of the job to the people who I was bidding against for the work in the first place, so you can guess how that worked out for us.
Then about 6 months later we wanted to build our credit and decided to get a secured credit card with First Citizens of South Carolina, they wanted 120 percent down on a $3500.00 dollar secured credit card, and the way they wanted us to set it up they would be the ones collect the interest on that 120 percent we were putting on a the secured card. FYI This has actually gone up to 130 percent now. Yea only an idiot would do that when UNFORTUNATELY Bank of America gave us one that was only 100 percent down. We have since found out Carolina Trust will get you a secured card that allows you to collect interest on the money you are using to secure the card.
So, in the first year of our "Relationship" They were on it alright, they were on a mission to take as much money as they could from me, but would not accept the interest they would have been making from a loan if they would given one.
about 8 months after the credit card arrogance we found a little business that was self ran and turnkey, the business was grossing $50,000.00 in her first year and netting $24,000.00 dollars that year. in her 5th year she was grossing $93,000.00 to $97,000.00 and netting $52,000.00 a year. She was asking $15,000 for the store. I prepared a complete 19 page business proposal for a $15,000.00 dollar business loan with 12 more pages of financial projections, my financial paperwork, and her business paperwork. 3 weeks went buy and the lady calls us to ask whats going on I told her we were waiting to hear from our bank. She reminded us she is leaving the country, and that was the reason she had to sell the business she may not be returning. I call the bank and was informed they lost the application. How do you lose a 31 page application, he said I had to re-submit my application, and by the time they got finished, the woman shut the doors and moved away just like she said she would. So we lost out on a $15,000.00 dollar investment that was netting $50,000.00 a year.
So our in the second year of our Relationship with First Citizens of South Carolina it would seem they were on it again, they were on making sure my wife and I got had no ability to progress forward. Please remind me, as a customer of a bank is it not better if I put more money in the bank, the more I put in the more happy they are right, it seems First Citizens of South Carolina does not want to help people do that,they are happy with what little we have and forget the rest.
Now in the beginning of our 3rd year in this relationship we see last year we deposited $124,000.00 in their bank.Now if you follow the stories you can plainly see we have over doubled our deposits in the bank, and this business is doing ok, it has very secure accounts and our bank statements show that, we hold an average of $2,200.00 in First Citizens of South Carolina on a monthly average balance. We have lived in the same house renting for 2 years now, our landlord offered for us to buy the house for $25,000.00. now mind you we pay $768.00 a month now and have never been late 1 time on rent or any other bills, and First Citizens of South Carolina once again was on it alright they denied us for the loan, and a $30,000 dollar loan on a 5 year term is only $575.00. please explain that one, if I am paying $768.00 now for a house that I do not own, whay would it be so impossible for me to pay a $575.00 dollar loan payment for the same house?
My credit is not super great but now beyond working around as a financial adviser already worked on it and got us almost approved for a $160,000.00 House loan 2 years ago, when we were showing only $35,000.00 worth of income. HOWEVER my wife has a credit score of 681 - 708 pulled January 12th this year during the application process. We have never been late on rent and have a letter of credit, we pay more than what we own on our credit cards and have never had a late payment, or overdrawn fee on any of them, none have ever been maxed out (including the secured one First Citizens of South Carolina tried to rape us on.) We have letters of credit from the water company, electric companies, a letter and good credit standing with a rent to own agency who has already reported it to the credit report, and they also gave us an outstanding letter of credit. Our banks statements never run into the negative and we had one overdraft thatw as my fault because I used the wrong card at the store, oops.
But to sum it Up First Citizens of South Carolina cares about no one, they are doing the same things BOA was doing but after they can get any kind of stimulus package, once they mess up the government will not bail them out. They would not help me and my wife progress forward with 3 loans totaling $52,500.00, but drop 130million on a bank in Georgia purchasing their debts. WHAT THE HECK!! SO financially it is smart for them to purchase a bank that is failing and bankrupt, but investing in someone who pays their bills can not get a loan.
First Citizens of South Carolina Is on something alright, it's called a high Horse, and if you are looking for a relationship this is not the bank for you.take my word for it, they will hold you back before they will ever lift a finger to help you progress forward.
Pros: Absolutely Nothing
Cons: Misleading Advertising, you are just another number at First Citizens.
The Bottom Line: First Citizens does not care about it's clients, they waste money buying bankrupt banks and wont lend their own clients anything to expand their finances. They're just not on it!
Be warned to stay away from this bank. I am sure they are not the only bank in town doing dirty business but we have caught them first hand using stimulus money to foreclose on our property. They refused to give us a loan modification, forced us into bankruptcy and did a fraudlent appraisal on our property forcing us to lose our funding for our 2nd loan that they refused to absorb when our first bank went under and our loan was shifted to First Citizens Bank. I am in California! Be careful - this bank is seriously unthical. My saga is quite long and I am sure there will be class action suit against this bank soon if not already.
Due to the poor service out of the corporate office in Columbia, we moved our business accounts, which carry very high balances in the trust accounts, from First Citizens several years ago. The people in the local branch area great, but hampered by the banks policies and lack of performance at the corporate level.
In June, First Citizens did a hostile take over of the bank where our business accounts were located. It has been one problem after another, and one false/broken promiise after another. It truly feel sorry for the old bank's employees. They were so great at customer service, and now have to endure the lies told by the First Citizens group, and become part of them.
As an example, our "banking relationship" manager was a wonder woman and worked tirelessly to give us a great banking experience. She, and we, were told she was now out of that position, moved to another branch and was originating commercial loans from June 2011 forward.
After several significant stumbles and falls by First Citizens on our accounts, in August, the Senior VP, and the VP of Marketing in Charleston. During that meeting, both of those people contradicted their orginal decisions and statements about our former bankers position, much to the surprise of our former banker (also in attendance). When they contradicted themselves, I quietly pointed out that it was very telling that they had, once again, changed her position, and she did n't even know it.
They did not respond to that statement. They also changed their stories within the conversation on more than one occasion. Since the Senior VP is a politician as well as a banker, the lack of credibility in anything he says was the loudest message in the room.
After our meeting, I sent them the following letter:
Thank you for your time and attention in meeting with me last Thursday.
Taking over an existing business and aligning it with a different one can be a challenging process. I have done that twice, and no matter how much preparation, there are always missteps and unexpected developments that effect the customer/client relationship. It is unavoidable.
It is admirable when those responsible step up to the plate, admit the errors and address the issues forthrightly. Doing so increases credibility and is a testament to their integrity.
It is equally disconcerting when there are contradictions, double talk, and justifications made on the fly that are incongruent with the reality of the experience. That, too, effects credibility and integrity.
You have given me much to think about.
It is telling that I did not receive ANY response to that letter. Three VP's in the meeting, contradictory stories and justifications, a letter to give them yet another opportunity show some integrity . . . and silence from First Citizens.
Today, we found out that in the transition from one bank to the other, they have changed the amount of funds in the account, changed the names of the accounts, and have lost the history of the accounts! And the government thinks this is better service than a bank where we had nothing but, correct accounting and POSITIVE experiences?
We are now in the process of selecting a new bank to move our accounts.
How sad, frustrating, and unnecessary!
During an extreme financial hardship after three years with a real estate loan from First Citizens, I called First Citizens here in Greenville for help. They "helped" by trying to get me to switch all my savings/checking/retirement accounts with them and asking me what other assets I had....they even set up the appointment the same week, how nice of them. I caught on to what they were after, luckily, and told them I would consider transferring once my loan was extended. It WAS extended for another year and after struggling to pay that I called them a few months later and told them I could not pay the loan any more with a layoff, a pay reduction from my company, and medical bills piling up and I needed advice. "He", from the Parkway office, said there was "nothing we can do to help". After advice from a lawyer, we stopped paying on the loan to support our family and make our house payment. We also stopped paying the medical bills recently after two years of struggling with all of this. First Citizens Bank has now hit us with a defeciency judgement for the amount of the loan that was not satisfied, a total of $70,000. We barely have that in our home equity and our two cars are less than $4000 each. My lawyer said that they did not have to do the defeciency judgment and that they "screwed us good", his exact words. We are just trying to survive in this economy, our credit has ALWAYS been excellent until now, no one saw this coming. Me, my children and family will never do business with this bank again.....their "help" was only to their advantage, I feel they turned their back on us. I am guessing they want to push us out of our home and get maybe half what we owe them and put us on the street. I don't think that amount will justify their loss of business if they treat everyone like this. This is not our fault, it is due to the economy and everyone has suffered.....don't kick me when I am already in a ditch.
I have been a customer of this bank for over 7 years. I have incurred so many overdraft fees because I'm a single mother who is barely scraping by in this economy. I have asked repeatedly for a small overdraft protection of $500.00 to avoid getting hit with $35.00 fees for amounts no bigger than $7.00!! Seriously? They say they are all about customer satisfaction and service. They STINK, plain and simple. They are all about big business, and sticking it to the little people. I was always going into the negative because when they charged all of those fees, it took me months to get into the positive again.
I wrote them and asked them to back off a few fees, and they wouldn't even budge. Hello? You're bank is just as guilty as other big banks placing people on the streets with fraudulent appraisals just so your bank could make some quick cash on foreclosures. You should be ashamed of yourselves!! I will NEVER recommend this bank to anyone, and I will make sure that everyone I know takes a look at other financial institutions for loans, checking and savings.
Don't waste valuable time at First Citizens... Used to be great...now it's just another bank. If you have a 700+ beacon and work for a large Corp and need a BMW loan... They are your guys. If you are a small business doing less than 3 million a year, run run run away.
I can't comment on business loans or mortgages, we've never had these with First Citizens, but as far as personal checking and saving accounts, we've always had great service. The local branch is very friendly and the service is quick and accurate. Most of my banking is done on line, so I only go into a branch a few times a month but when I do they smile a take care of business in a professional manner.
The Texas Ratio is an indicator of how much funds a bank has available compared to the total value of loans considered at risk. As of September 30, 2013 First Citizens Bank had $136.01 million in non-current loans and owned real-estate with $928.2 million in equity and loan loss allowances on hand to cover it. This gives First Citizens Bank a Texas Ratio of 14.65% which is above average. Any bank with a Texas Ratio near or greater than 100% is considered at risk.
The Texas Ratio for First Citizens Bank decreased slightly from 16.38% as of September 30, 2012 to 14.65% as of September 30, 2013, resulting in a positive change of 10.52%.This indicates that the balance sheet and financial strength for First Citizens Bank has improved slightly in recent periods.
In the past year, First Citizens Bank has increased its total deposits by $68.61 million, resulting in 0.99% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth First Citizens Bank has shown is above average.
Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. First Citizens Bank has $8.15 billion in assets with $928.2 million in equity, resulting in a capitalization level of 11.38%, which is excellent.
|FDIC Certificate #||15504|
|Assets and Liabilities|
|Equity Capital||$872.90 million|
|Loan Loss Allowance||$55.30 million|
|Unbacked Noncurrent Loans||$105.91 million|
|Real Estate Owned||$30.10 million|
|Historic Data - September 2012|
|Equity Capital||$914.79 million|
|Loan Loss Allowance||$67.06 million|
|Unbacked Noncurrent Loans||$105.91 million|
|Real Estate Owned||$42.71 million|
|Profit Margin - Quarterly|
|Net Interest Margin||2.9%|
|Return on Assets||0.7%|
|Return on Equity||6.74%|
|Interest Income||$169.17 million|
Sorry, we do not have rate data for First Citizens Bank