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509-455-4700
P.O. Box 3200
Spokane, WA 99220

Global Credit Union is headquartered in Spokane and is the 23rd largest credit union in the state of Washington. It is also the 595th largest credit union in the nation. It was established in 1954 and as of March of 2014, it had grown to 111 employees and 48,679 members. Global Credit Union has a B health rating.

Field of Membership Restrictions

Eligible if you live or work in Washington State, or Kootenai, Benewah, Shoshone or Latah counties in Idaho. - See Details

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Reviews (4)

Terrible Institution

I was a member of Global Credit Union for years.  I had a car loan, had a checking and savings account, even did direct deposit with them.  After all my loyalty, I had the last I could handle with them last week.  I signed up for paperless statements long ago with them because I move around a lot.  However, when I checked my account activity, I noted a "returned mail fee" of $5.00.  After being frustrated with the fact I was being charged for mail I didn’t want, I transferred the money out of the account.  Several days later I closed my account with them; however, they sent me a check for the amount I already transferred, so I shredded the check.  Subsequently, the transfer I previously made was reversed, so now I’m out all the money and the check.  When I called Global to get it figured out, they insist I pay a $20 re-submittal fee for the check, and an additional $3.00 on top of the $3.00 they already charged me to cut the first check.  So all in all in fees I will be paying $31.00 in fees over a period of 5 days.  Does anyone else think that is ridiculous?!

Used To Be Good

Been a customer with Global for years. Had many loans and my family used to keep a sizable chunck of money deposited at Global. Had the most frustrating experience with them this week. They refused to reverse about $60 worth of fees due to an expired check that was deposited that they didn't notice for about a week. Having already cleared the funds I used them. They don't care that their policies and and poor customer service will cost them much more than the $60 they stole from me. Avoid this credit union. You can do better. What's the point of a local credit union "you can talk to" if they're idiots.

Bad Customer Service

They closed my checking/savings account without telling me and opened a new one because of possible fraud on my account. Someone had stolen a check that I had written out of the mail (I had already stopped payment), and the police had apprehended the individual and retrieved the stolen check. I didn't authorize closing my account and they never told me that they were going to. I found out after going on the internet to check my balance. All of my bills are paid by debit and my checks from work are automatic deposit. I am disabled and it is difficult for me to get around to set everything up again. I asked them to undo it and they said no. Meanwhile, I have no access to my money unless I can get to the bank to set the new account up. I am worried about my electricity being shut off.

This is not the first time there was a problem. Previously, when I bought a car with my husband, the dealer did not put both our names on the car but both the names were on the loan. I said it's not a problem, I have signed for the loan. Global said it is a problem. They said I had an unsecured loan and the interest rate would go to 19%. The guy at the dealer said he would change it. Meantime Global lost the car title, threatened me about it. I was tired of it and just paid the vehicle off and said "you lost my car title, you fix it." Of course I ended up fixing it by getting a duplicate title, etc. What a scary place. I'm moving my account.

Good Folks

Low rates on loans, high rates on your accounts, nice people in person and on the phone. Have been waiting for a replacement debit card for a few weeks, but that's the only complaint. I called them again and they refunded my replacement card charge for the inconvenience of not having it yet. No surprise fees for anything, just a fair bank.



Health

Data for Q1 2014

Institution Health

B

Texas Ratio

GRADE:
B+

The Texas Ratio is an indicator of how much capital a bank has available compared to the total value of loans considered at risk. As of March 31, 2014 Global Credit Union had $3.92 million in non-current loans and owned real-estate with $32.72 million in equity and loan loss allowances on hand to cover it. This gives Global Credit Union a Texas Ratio of 11.98% which is above average. Any bank with a Texas Ratio near or greater than 100% is considered at risk.

Texas Ratio Trend

GRADE:
C+

The Texas Ratio for Global Credit Union experienced no significant changes from 11.61% as of March 31, 2013 to 11.98% as of March 31, 2014, resulting in a negative change of 3.22%. This indicates that the balance sheet and financial strength for Global Credit Union has had no significant changes in recent periods.

Deposit Growth

GRADE:
B+

In the past year, Global Credit Union has increased its total deposits by $4.18 million, resulting in 1.29% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth Global Credit Union has shown is above average.

Capitalization

GRADE:
C

Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. Global Credit Union has $367.9 million in assets with $32.72 million in equity, resulting in a capitalization level of 8.89%, which is average.

Institution Statistics

Overall
NCUA #68237
Year Chartered1954
Employees111
Primary Regulator
Assets and Liabilities
Assets$367.90 million
Loans$218.38 million
Deposits$329.33 million
Equity Capital$29.72 million
Loan Loss Allowance$3.00 million
Unbacked Noncurrent Loans$427,000
Real Estate Owned$3.49 million
Historic Data - March 2013
Assets$364.40 million
Equity Capital$30.96 million
Loan Loss Allowance$4.35 million
Unbacked Noncurrent Loans$427,000
Real Estate Owned$2.74 million
Profit Margin - Quarterly
Net Interest Margin1.23%
Return on Assets0.06%
Return on Equity0.78%
Interest Income$3.17 million
Rates

Sorry, we do not have rate data for Global Credit Union

Locations

Global Credit Union has 13 locations. Click to view all Global Credit Union locations.