Blue Hills Bank

Statement Mistakes And/Or Fraud
- lpearl56 - Friday, December 24, 2010 - 4:03 AM

This bank has not been careful in making debits correctly and in erroneously charging fees where they were not warranted.  Complaints can correct the mistake at the time, but more keep happening.  They do not check the tellers and others.  I can't help wonder if many others have had the same problem, but perhaps do not even realize it if they do not check their statements on line.

Blue Hills Savings Bank
- Jdibbs - Sunday, February 12, 2012 - 11:30 AM

As a long term customer, over twenty years, I have always been satisifed with the service I've received.  On line banking, checking, safety deposit box, mortgage, personal loans, home equity loan, etc. are some of the services I've received.  In over twenty years, NO COMPLAINTS!  I love my bank.  I work in financial services so I'm quite picky but Blue Hills fka Hyde Park Savings Bank has been a positive part of my life.

Lack Of Honesty In Financing A Home
- dorchester - Saturday, January 29, 2011 - 7:29 PM

When I saw the low financing costs being offered by Hyde Park Savings, I was happy. It seemed that it beat out the competitors not just by rate but also by APR. There was no doubt in my mind that this was the way to secure my mortgage. My initial contact with the bank staff was friendly and seemingly informative but once they became confident that I was likely to do business with them, they neglected to provide crucial information that resulted in a significantly higher interest rate than was quoted. Sure my ignorance of the process got in the way so when I realized that I should have requested to lock the interest rate and requested to do so, I was told that the rate had gone up. Fine. "Well, I am requesting to lock it now," I stated. "You'll have to speak to the originator." Fine again. "Oh, I'm sorry, the originator is on the phone right now." Somehow,that originator was not available to me until the very next day when the rates had increased by 0.275 and 0.375 points higher than had been originally quoted.

I will go a step further. Those low rates that were offered on line, are totally inaccurate. Mortgage Marvel will tell you that there are these incredibly low rates. However, when it gets down to the nitty gritty, Hyde Park unlike other institutions does not include PMI payments so their very competitive rates are similar to most and actually more expensive than some. I suppose that's good business sense for some but outright dishonesty for me. I wish I had been knowledgeable enough to see through the deception. There are some institutions that level with you outright. Once I got suspicious of this bank I checked out a few others but unfortunately,  I had already made some financial commitments like home appraisal and didn't want to just let that go. Don't be caught unprepared like I was. Keep asking questions, you'll soon see the inconsistencies!

Out Of State Tasks
- retjero - Friday, December 16, 2011 - 2:19 PM

I have kept some accounts or financial instruments with this bank since childhood.  They have always been efficient and friendly.  I recently had to cash in a CD after having lost the book and being many miles from Massachusetts.  They put me on the right path to getting this done quickly through snail mail.

Mistakes That I Paid For
- redblinddog - Tuesday, November 8, 2011 - 10:05 AM

Years ago I had an account with this bank and it was a good local bank. Fast forward three years and what a mess! First the papers with my new address don't get sent to the main office so check and debit card go to the wrong place. I have to open a new account but have to leave money in first account because I arranged for direct deposit. A bill payment is short $3 because my money is divided payment denied $30 fee. This happened twice even though they paid another payment that was short I have paid $90 in fees in the first month. One star is generous in this review.