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615 Merrick Avenue
Westbury, NY 11590

New York Community Bank is headquartered in Westbury and is the 5th largest bank in the state of New York. It is also the 39th largest bank in the nation. It was established in 1859 and as of June of 2014, it had grown to 2,123 employees at 248 locations. New York Community Bank has a A+ health rating.

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Reviews (4)

Ohio Savings - NOT!!

Sadly I agree with the other two customers. I have been with Ohio Savings for many years. They were bought by New York Community Bank and the service has been terrible. I don't need to be redundant, but I have had numerous problems in terms of freezing my account when traveling, not being made aware of processing times, non-consumer-friendly ATM'a and others.

I will definitely be changing banks ASAP!

Since The Start

I come to NYCB via their acquisition of Penn Federal Savings. I only have a savings account but the bank has always been helpful. They refunded wire fees when it was clear I didn't know the policies etc. Branch folks are always very friendly whether in person or on phone. I started with PennFSB in 2000.

Checking Account Issues

I have had a checking account with Ohio Savings for over 25 years.  I have never had an issue until the last 2 years.  First issue:  about 2 years ago, a check for $400 deposited to my account bounced.  They removed the $400, but I noticed that my "available balance" was missing an additional $400.  When I inquired, I was informed that "that is just a policy".  When I asked why they were holding $400 of MY OWN money (after charging me a $36 fee), they could not give me an answer.  They did ask "did you need the funds?"  By unusual circumstance, the missing $400 luckily did not cause any of my checks to bounce.  When I asked to speak to a supervisor, one was not available and I was told I would be contacted, but I never heard from anyone. 

8 days ago, I deposited a personal check for $8000.  A paycheck also was auto-deposited, and a few items were debited, leaving me an average of $8800.  5 business days later I transferred $4500 to another account.  No problem.  At 6 business days, I transferred $1000 to a credit card.  The next day, I charged $970 on my debit card to the car dealer.  The next day, my card was denied, and I looked up my account, and it said "available balance - $0". I inquire.  The person says, "I'm thinking what happened is sometimes a business will request double the amount to be held in the account.  It looks like maybe that happened with the $970."  I said, "What, I've never heard of that".  the response was, "Oh, yes, sometimes vendors will do that.  It should come off in a couple days".  The next day, I look at my account, and the $1000 has been returned and $36 charged.  I inquire.  I'm then told that deposits over $5000 take 7 days to clear, and it will be available at midnight tonight. Under that it's only 3 days.  I say, "o.k., let's count.  7 days would have been yesterday.  Why did the $970 clear, but the $1000 did not?  And how am I to know of this difference in policy?"  I was told I should have been able to tell by the amount available.  But the amount available was different each time, sometimes $3000 of that 8 was available.  And why was I told that story about the double holding when I was asking yesterday?  And why was I able to transfer $4500 of that money right away?

I told them I was extremely upset over this.  I asked why was my $500 overdraft not enacted?  I was told because it wasn't really an overdraft (but apparently STILL warranted a RETURN FEE).  I asked if it could be refunded as a courtesy, and was told no, since THE SAME THING HAD HAPPENED ONCE BEFORE AND I WAS AFFORDED THAT COURTESY BEFORE.  Yes, this was the second incident of them witholding a payment transfer and then charging me for it.  So I'm done.  I will be looking for another bank. 

A couple of complaints

So recently Ohio Savings changed it's automated system to commune with NY Community Bank. WHAT A NIGHTMARE. DEFINITELY not easy to navigate through the system! Then I made a purchase in another state and instead of calling me to make sure of the transactions, they FROZE my account WITHOUT ANY NOTIFICATION. Seriously? What another nightmare. Investigating other banking options after being a loyal customer for over 25 years.


Data for Q2 2014

Institution Health


Texas Ratio


The Texas Ratio is an indicator of how much capital a bank has available compared to the total value of loans considered at risk. As of June 30, 2014 New York Community Bank had $304.62 million in non-current loans and owned real-estate with $5.58 billion in equity and loan loss allowances on hand to cover it. This gives New York Community Bank a Texas Ratio of 5.46% which is excellent. Any bank with a Texas Ratio near or greater than 100% is considered at risk.

Texas Ratio Trend


The Texas Ratio for New York Community Bank decreased dramatically from 9.09% as of June 30, 2013 to 5.46% as of June 30, 2014, resulting in a positive change of 39.91%.This indicates that the balance sheet and financial strength for New York Community Bank has improved dramatically in recent periods.

Deposit Growth


In the past year, New York Community Bank has increased its total deposits by $1.62 billion, resulting in 7% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth New York Community Bank has shown is excellent.



Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. New York Community Bank has $44.84 billion in assets with $5.58 billion in equity, resulting in a capitalization level of 12.44%, which is excellent.

Institution Statistics

FDIC Certificate #16022
Year Established1859
Primary RegulatorFDIC
Assets and Liabilities
Assets$44.84 billion
Loans$32.26 billion
Deposits$24.73 billion
Equity Capital$5.40 billion
Loan Loss Allowance$177.51 million
Unbacked Noncurrent Loans$239.21 million
Real Estate Owned$65.42 million
Historic Data - June 2013
Assets$41.12 billion
Equity Capital$5.35 billion
Loan Loss Allowance$189.45 million
Unbacked Noncurrent Loans$239.21 million
Real Estate Owned$83.78 million
Profit Margin - Quarterly
Return on Assets1.03%
Return on Equity8.43%
Interest Income$775.32 million

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New York Community Bank has 245 locations. Click to view all New York Community Bank locations.