| P.O. Box 895 Grand Rapids, MI 49518 www.option1cu.org ![]() |
Option 1 Credit Union is headquartered in Grand Rapids and is the 35th largest credit union in the state of Michigan. It is also the 699th largest credit union in the nation. It was established in 1936 and as of December of 2011, it had grown to 95 employees and 30,927 members. Option 1 Credit Union has a 5-star health rating.
Data for Q4 2011
Institution Statistics
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Institution Health
Overall Score:
5 out of 5
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Option 1 CU Unfair To Old Customers
- bazardo - Thursday, November 3, 2011 - 2:53 PMWatch out if you move out of state and don't close your account. I called them today to close out my account and was told it had gone dormant and they had charged me 5.00 a month fees and exhausted my funds and then closed the account. "it was on your statements that you were being charged and the account was being closed" Now if I had read on my statement that I was being charged for NOT using my account there is no way I wouldn't have closed it right away. Also they said it had 44.00 in it. When I moved out of state it had over 100.00 in it. Of course they kept telling me it was my fault for not reading my statement. I have worked in the financial industry for over 30 years and there is no way I would not read any statement (if indeed I really got them). Very poor and condescindiing customer service. I would think in the interest of customer relations they would have given me the money they basically just took. It was not like this when it was Bell Com.
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Average User Rating:






Lifetime Of Great Experiences, Great Rates, Great Management, Family Friendly
I've been a member of this credit union since it was called Bell Com Credit union back in the mid-80's. They gave me my first job while in high school and have treated my family with the utmost respect and kindness.
With deep gratitude to the staff and leadership I am proud to write about my wonderful 25 years of experience with this credit union. We have since moved out of state and continue our relationship and wouldn't change it for the world.
I've personally spoken to leadership in the past couple of years and was struck with how caring they are given the new world of foreclosures and high unemployment we live in. Needless to say, we will be members for years to come and are proud to be.
Thank you Option 1 for blessing my family in so many ways for 25+ years. This kind of relationship is second to none for us.