Average User Rating:| 420 East South Temple Salt Lake City, UT 84111 www.proficiobank.com  |
Proficio Bank is headquartered in Cottonwood Heigh and is the 36th largest bank in the state of Utah. It is also the 3,215st largest bank in the nation. It was established in 2000 and as of March of 2012, it had grown to 407 employees at 1 location. Proficio Bank has a 2-star health rating.
Proficio Bank Routing Number: 124084779
Data for Q1 2012
Institution Statistics
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Institution Health
Overall Score:
2 out of 5 
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Proficio Has Poor Customer Service
- tonjota - Thursday, January 26, 2012 - 4:10 PMMy husband talked with one loan officer and she was really nice to him. She called me to get financial information from me to give me a quote. I told her that I never heard of Proficio and that I wanted more information. She did not like that answer and started being rude to me. Telling me that I was going about this all wrong. I told her that we were not interested in this company. Then today I received a call from another loan officer and he told me that I was rude and told me he did not care if I became a customer at the end of our conversation. Never in my life have I had people treat me with such disrespect and tell me that they did not want me as a customer. I decided that I would go with another company that had better customer service. I would not recommend this company to anyone. I have never had a person call me and then tell me they wanted to educate me about mortages and that they did not care if I became a customer. Customer service should be number one with a company and there no one should ever be told that they are not wanted as a customer.
4
Wonderful Service
- RobertTimbrook - Tuesday, April 24, 2012 - 10:00 PMI must say I had wonderful service from this company.they were in contact with me every couple days iinforming of the status of my loan.very friendly and everything they promised to me was exactly correct when the notary came to my home to sign the closing documents! I have refinanced 3 times in the last 7 years and I must say this bank was by far the best!!
3
Featured Accounts
Nationwide Savings Accounts
*Do Not Use*
I would definitely NOT recommend using Proficio Bank/Community First Bank of Schaumburg to get a home loan. Our main contact was Vito and we were not satisfied with the service we received. In the beginning, he was very quick to respond to our questions/concerns but when we really needed him – right before closing, it was impossible to get answers or to reach him. We didn't find out we were approved until two days before closing. They asked us for the application documents several times and didn't appear organized. While we were sitting at our closing, Proficio decided that they weren’t going to approve our $2,000 towards closing costs. They even asked our realtor for advice on how they could make it work. They seemed like they didn’t know what they were doing and waited to the very last minute. We are lucky we closed on time.