1.5 star ratingAverage User Rating:
1.5 star rating based on 6 reviews.

RBS Citizens, National Association

RBS Citizens, National Association Locations
One Citizens Plaza
Providence, RI 02903
800-922-9999
www.citizensbank.com



RBS Citizens, National Association is headquartered in Providence and is the largest bank in the state of Rhode Island. It is also the 18st largest bank in the nation. It was established in 2005 and as of September of 2011, it had grown to 16,033 employees at 1,136 locations. RBS Citizens, National Association has a 5-star health rating.

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2011




See Rates for: Checking | Savings | Money Market | CD | IRA

RBS Citizens, National Association Checking Account Rates

ApyMinMaxProduct
0.05%--Circle Gold Checking
0.03%--Circle Checking with Interest
0.03%--Personal Checking with Interest

RBS Citizens, National Association Savings Account Rates

ApyMinMaxProduct
0.25%$25-CollegeSaver
0.25%--HomeBuyer Savings
0.10%--Circle Gold Savings
0.05%--Circle Savings
0.03%--Green Savings

RBS Citizens, National Association Money Market Rates

ApyMinMaxProduct
0.25%$25k-Circle Gold Money Market
0.05%--Circle Money Market
0.05%--Personal Money Market

RBS Citizens, National Association CD Rates

ApyMinMaxProduct
1.00%$1k-5 Year Circle Gold CD
0.75%$1k-5 Year Circle CD
0.50%$1k-18 Month Circle Gold CD
0.50%$1k-5 Year CD
0.40%$1k-24 Month Circle Gold CD
0.35%$1k-24 Month Circle CD
0.25%$1k-18 Month Circle CD
0.25%$1k-24 Month CD
0.05%$1k-18 Month CD

RBS Citizens, National Association IRA Rates

ApyMinMaxProduct
1.00%$250-5 Year Circle Gold IRA
1.00%$250-5 Year Circle Gold Roth IRA
1.00%$250-5 Year Circle Gold CESA
1.00%$250-5 Year Circle Gold SEP IRA
0.75%$250-5 Year Circle IRA
0.75%$250-5 Year Circle Roth IRA
0.75%$250-5 Year Circle CESA
0.75%$250-5 Year Circle SEP IRA
0.50%$250-18 Month Circle Gold IRA
0.50%$250-18 Month Circle Gold Roth IRA
0.50%$250-18 Month Circle Gold CESA
0.50%$250-18 Month Circle Gold SEP IRA
0.50%$250-5 Year IRA
0.50%$250-5 Year Roth IRA
0.50%$250-5 Year CESA
0.50%$250-5 Year SEP IRA
0.40%$250-24 Month Circle Gold CESA
0.40%$250-24 Month Circle Gold IRA
0.40%$250-24 Month Circle Gold Roth IRA
0.40%$250-24 Month Circle Gold SEP IRA
0.35%$250-24 Month Circle CESA
0.35%$250-24 Month Circle IRA
0.35%$250-24 Month Circle Roth IRA
0.35%$250-24 Month Circle SEP IRA
0.25%$250-18 Month Circle IRA
0.25%$250-18 Month Circle Roth IRA
0.25%$250-18 Month Circle CESA
0.25%$250-18 Month Circle SEP IRA
0.25%$250-24 Month CESA
0.25%$250-24 Month IRA
0.25%$250-24 Month Roth IRA
0.25%$250-24 Month SEP IRA
0.05%$250-18 Month IRA
0.05%$250-18 Month Roth IRA
0.05%$250-18 Month CESA
0.05%$250-18 Month SEP IRA

Rates updated: 2/9/2012 * Not all products updated

Data for Q3 2011

RBS Citizens, National Association consists of multiple companies with separate FDIC numbers. Click on an FDIC number to view the health for that company:

57957 - RBS Citizens, National Association
57282 - Citizens Bank of Pennsylvania

Institution Statistics


RBS Citizens, National Association
FDIC Certificate #57957
BankRate ReportView
Year Established2005
Employees16033
Primary RegulatorOCC

Assets and Liabilities

Assets$107.56 billion
Loans$71.72 billion
Deposits$76.43 billion
Equity Capital$18.10 billion
Loan Loss Allowance$1.59 billion
Unbacked Noncurrent Loans$1.39 billion
Real Estate Owned$122.55 million

Historic Data - September 2010

Assets$114.46 billion
Equity Capital$16.81 billion
Loan Loss Allowance$1.80 billion
Unbacked Noncurrent Loans$1.75 billion
Real Estate Owned$71.19 million

Profit Margin - Quarterly

Net Interest Margin2.9%
Return on Assets0.34%
Return on Equity2.1%
Interest Income$2.65 billion

Institution Health


Overall Score:
5 out of 5
5
Texas Ratio5
The Texas Ratio is an indicator of how much funds a bank has available compared to the total value of loans considered at risk. As of September 30, 2011 RBS Citizens, National Association had $1.52 billion in non-current loans and owned real-estate with $19.68 billion in equity and loan loss allowances on hand to cover it. This gives RBS Citizens, National Association a Texas Ratio of 7.70% which is excellent. Any bank with a Texas Ratio near or greater than 100% is considered at risk.
Texas Ratio Trend4
The Texas Ratio for RBS Citizens, National Association decreased slightly from 9.64% as of September 30, 2010 to 7.70% as of September 30, 2011, resulting in a positive change of 20.15%.This indicates that the balance sheet and financial strength for RBS Citizens, National Association has improved slightly in recent periods.
Deposit Growth4
In the past year, RBS Citizens, National Association has increased its total deposits by $2.91 billion, resulting in 3.96% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth RBS Citizens, National Association has shown is above average.
Capitalization5
Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. RBS Citizens, National Association has $107.56 billion in assets with $19.68 billion in equity, resulting in a capitalization level of 18.30%, which is excellent.
Write Review

Horrible Online Banking
1 stars - practicallison - Tuesday, March 29, 2011 - 2:22 PM

Worst banking experienece ever. I have several other online banks and have never had problems with any of them.  I have had my account at Citizen's about three weeks and have been on the phone with their rude, unhelpful staff at least 20 times already.  Transfers from other banks either don't work or take a week or more for your funds to show up.  I have had transfer disappear.  I was given a confirmation number that I was told was a ficticious number from a department that didn't exist.  The supervisor told me I must have called the wrong number and given my financial information to a stranger.  Unfortunatly, there are no branches in this area so I have to use online banking, but it SUCKS.

3

Access To Funds
1 stars - lfblasini - Sunday, March 13, 2011 - 2:37 PM

I had several accounts that transferred from Albank/CharterOne to Citizens and I was very happy with the local bank and their customer service. In 2006 I relocated to Florida and have attempted to bank remotely with limited success. Citizens bank recently established a fee structure that is not at all consumer friendly so I consolidated all my accounts under on “Money Market Savings” account. I decided to transfer the money to a local FCU who has policies that are very consumer friendly and they still pay decent interest. This is where the nightmare started about 2 months ago. Because I can not walk up to the bank and withdraw my money I have tried the following without success. Transfer initiated at Citizens to the local FCU - failed. Transfer initiated at the FCU to extract the money – failed. And the last attempt was a bank by mail which also failed. Good thing I was not in a rush for the funds. I would not recommend this bank to anyone who can not walk up to a local bank.

3

Horrible Phone Banking, Ok In Bank Experience, Online Banking Is Simple
2 stars - rjoner1 - Thursday, February 2, 2012 - 7:15 PM

This bank is good overall except their new fee structure. Also the phone tech support SUCKS. The bank representatives over the phone are constantly saying one thing when the next they say the complete opposite. I have had a premium circle account with them for almost 10 years and I am being forced to close it and open up accounts at a different bank due to the new fees, removal of the points program, etc...  Overall this bank was a 5 star bank years ago and has slowly been falling into a deep hole that they are refusing to climb out of.

 

If you’re looking for a bank with no hidden fees, or a “free” checking/savings account don’t look here!

 

2

Custemer Service And Bank Policy The Worst Ever
1 stars - aydare - Thursday, September 8, 2011 - 12:22 PM

I read lots of reviews and see lots of businesses that are running bed, THE WORST EVER IS CITIZEN BANK, WATERBURY,CT.....

the employees are rude, BANK POLICY SUCKS, THEY ARE CHARGING $7.00 TO CASH A CHECK (THERE OWN CHECK), you belive that, they are charging you doing there job 

2

A Decent Bank, Except For Their New Fees Lately
3 stars - dbg123 - Saturday, April 16, 2011 - 7:54 AM

I have been with Citizens' Charter One bank in the Midwest for about 10 years, and overall I must say, if your needs are low, they are a fine bank. I write a few checks per month, deposit even less, don't do online banking, and visit the walk-in branch a couple times a year. For that, COB has always seemed nicely okay. They also treat (me) well: their fees are (not great, but) tolerable, I seldom get their sales mail or calls, and their in-branch and telephone staff have always been polite, if a little in-flexible at times. In fact, if not for some recent new annoying fees (that hopefully will be short-lived), I would have given them 4 stars.

2

They Sent Me A Letter 3 Days Before Stating They Were Closing My Business Account.
1 stars - walpoleauto - Tuesday, November 8, 2011 - 7:24 PM

I have been a loyal customer with RBS for over 5 years, and they decided to terminate my account giving me 3 days notice that my account was going to be terminated.  They would not provide me with any reasoning in why the account was terminated either.

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