RBS Citizens, National Association is headquartered in Providence and is the largest bank in the state of Rhode Island. It is also the 21st largest bank in the nation. It was established in 2005 and as of September of 2013, it had grown to 15,420 employees at 1,009 locations. RBS Citizens, National Association has a B+ health rating.
Dont go to this bank , I agree very high fees , they dont care if you are a customer for 30 years they have no loyalty they are all about making a buck on the customer, I have been banking with the same bank even though they changed hands four times first it was albany sabings bank, then they changed to Albank, then it was Charter one, then Citizens now RBS Citizens , I actually feel bad for RBS getting involved in citizens bank . I liked RBS they always have been helpful and understanding. Not Citizens bank if you are 50 cents short in your account instead of giving you the 50 Cents they will charge you 37.00 ,, also $3.00 everytime you dont use their atm. forget about customer service they dont care and they dont help. after all the loyalty you give them they dont care at all. I am going to take my mortgage , my checking accounts somewhere else as soon as possible < I have had it with this bank. I will be sure to share the information with all my friends , family and the world until they get the message . I hope no-one out there fall for banking with them god help you if you do because they will rake you over the hot coals.
Michelle A Plew
Worst banking experienece ever. I have several other online banks and have never had problems with any of them. I have had my account at Citizen's about three weeks and have been on the phone with their rude, unhelpful staff at least 20 times already. Transfers from other banks either don't work or take a week or more for your funds to show up. I have had transfer disappear. I was given a confirmation number that I was told was a ficticious number from a department that didn't exist. The supervisor told me I must have called the wrong number and given my financial information to a stranger. Unfortunatly, there are no branches in this area so I have to use online banking, but it SUCKS.
I had several accounts that transferred from Albank/CharterOne to Citizens and I was very happy with the local bank and their customer service. In 2006 I relocated to Florida and have attempted to bank remotely with limited success. Citizens bank recently established a fee structure that is not at all consumer friendly so I consolidated all my accounts under on “Money Market Savings” account. I decided to transfer the money to a local FCU who has policies that are very consumer friendly and they still pay decent interest. This is where the nightmare started about 2 months ago. Because I can not walk up to the bank and withdraw my money I have tried the following without success. Transfer initiated at Citizens to the local FCU - failed. Transfer initiated at the FCU to extract the money – failed. And the last attempt was a bank by mail which also failed. Good thing I was not in a rush for the funds. I would not recommend this bank to anyone who can not walk up to a local bank.
I am assuming a happy ending to today's mess with Citizens, but I am still in shock this happened.
My stepson went to the bank, Endicott, NY, I believe. He closed all of his accounts. He had 3 or 4. I assume they gave him the money from his accounts. They also gave him the money from MINE.....all 4 of mine. I would not have known this happened had I not set up to receive e-mail when the balance on one of those accounts went below a certain amount. When I went to my account online to check on the balance just mentioned, I found all of my accounts with a CLOSURE WITHDRAWAL leaving a ZERO balance in all accounts. I just do not understand how this could happen. I know they are working hard to resolve the problem, but I find this very disconcerting and disappointing.
The Texas Ratio is an indicator of how much funds a bank has available compared to the total value of loans considered at risk. As of September 30, 2013 RBS Citizens, National Association had $1.37 billion in non-current loans and owned real-estate with $16.42 billion in equity and loan loss allowances on hand to cover it. This gives RBS Citizens, National Association a Texas Ratio of 8.36% which is excellent. Any bank with a Texas Ratio near or greater than 100% is considered at risk.
The Texas Ratio for RBS Citizens, National Association held steady from 7.58% as of September 30, 2012 to 8.36% as of September 30, 2013, resulting in a negative change of 10.21%. This indicates that the balance sheet and financial strength for RBS Citizens, National Association has held steady in recent periods.
In the past year, RBS Citizens, National Association has decreased its total deposits by -$1.1 billion, resulting in -1.39% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth RBS Citizens, National Association has shown is average.
Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. RBS Citizens, National Association has $98.28 billion in assets with $16.42 billion in equity, resulting in a capitalization level of 16.70%, which is excellent.
|FDIC Certificate #||57957|
|Assets and Liabilities|
|Equity Capital||$15.39 billion|
|Loan Loss Allowance||$1.03 billion|
|Unbacked Noncurrent Loans||$1.33 billion|
|Real Estate Owned||$42.83 million|
|Historic Data - September 2012|
|Equity Capital||$18.76 billion|
|Loan Loss Allowance||$1.12 billion|
|Unbacked Noncurrent Loans||$1.33 billion|
|Real Estate Owned||$86.81 million|
|Profit Margin - Quarterly|
|Net Interest Margin||2.85%|
|Return on Assets||-4.09%|
|Return on Equity||-24.37%|
|Interest Income||$2.17 billion|
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