RBS Citizens, National Association

Beware Bont Go To This Bank
- Mplew4236 - Friday, April 6, 2012 - 3:10 PM

Dont go to this bank , I agree very high fees , they dont care if you are a customer for 30 years they have no loyalty they are all about making a buck on the customer, I have been banking with the same bank even though they changed hands four times first it was albany sabings bank, then they changed to Albank, then it was Charter one, then Citizens now RBS Citizens , I actually feel bad for RBS getting involved in citizens bank . I liked RBS they always have been helpful and understanding.   Not Citizens bank if you are 50 cents short in your account instead of giving you the 50 Cents they will charge you 37.00 ,, also $3.00 everytime you dont use their atm. forget about customer service they dont care and they dont help. after all the loyalty you give them they dont care at all. I am going to take my mortgage , my checking accounts somewhere else as soon as possible < I have had it with this bank.  I will be sure to share the information with all my friends , family and the world until they get the message . I hope no-one out there fall for banking with them god help you if you do because they will rake you over the hot coals.   

Sincerely

Michelle A Plew

Horrible Online Banking
- practicallison - Tuesday, March 29, 2011 - 2:22 PM

Worst banking experienece ever. I have several other online banks and have never had problems with any of them.  I have had my account at Citizen's about three weeks and have been on the phone with their rude, unhelpful staff at least 20 times already.  Transfers from other banks either don't work or take a week or more for your funds to show up.  I have had transfer disappear.  I was given a confirmation number that I was told was a ficticious number from a department that didn't exist.  The supervisor told me I must have called the wrong number and given my financial information to a stranger.  Unfortunatly, there are no branches in this area so I have to use online banking, but it SUCKS.

Access To Funds
- lfblasini - Sunday, March 13, 2011 - 2:37 PM

I had several accounts that transferred from Albank/CharterOne to Citizens and I was very happy with the local bank and their customer service. In 2006 I relocated to Florida and have attempted to bank remotely with limited success. Citizens bank recently established a fee structure that is not at all consumer friendly so I consolidated all my accounts under on “Money Market Savings” account. I decided to transfer the money to a local FCU who has policies that are very consumer friendly and they still pay decent interest. This is where the nightmare started about 2 months ago. Because I can not walk up to the bank and withdraw my money I have tried the following without success. Transfer initiated at Citizens to the local FCU - failed. Transfer initiated at the FCU to extract the money – failed. And the last attempt was a bank by mail which also failed. Good thing I was not in a rush for the funds. I would not recommend this bank to anyone who can not walk up to a local bank.

Horrible Phone Banking, Ok In Bank Experience, Online Banking Is Simple
- rjoner1 - Thursday, February 2, 2012 - 7:15 PM

This bank is good overall except their new fee structure. Also the phone tech support SUCKS. The bank representatives over the phone are constantly saying one thing when the next they say the complete opposite. I have had a premium circle account with them for almost 10 years and I am being forced to close it and open up accounts at a different bank due to the new fees, removal of the points program, etc...  Overall this bank was a 5 star bank years ago and has slowly been falling into a deep hole that they are refusing to climb out of.

 

If you’re looking for a bank with no hidden fees, or a “free” checking/savings account don’t look here!

 

Custemer Service And Bank Policy The Worst Ever
- aydare - Thursday, September 8, 2011 - 12:22 PM

I read lots of reviews and see lots of businesses that are running bed, THE WORST EVER IS CITIZEN BANK, WATERBURY,CT.....

the employees are rude, BANK POLICY SUCKS, THEY ARE CHARGING $7.00 TO CASH A CHECK (THERE OWN CHECK), you belive that, they are charging you doing there job 

Poor Service. Maximize The Fees
- mkatich - Monday, November 26, 2012 - 6:51 PM

Like several other folks posting about Citizens, I have been a loyal 30 year customer through aquisitions, etc.  Over the past several years there is less emphasis on service, and much more about any way to get a buck.  Several recent issues will force me to leave as a customer.  It's bad business to provide poor service and expect customer loyalty in a competitive marketplace.  I'm looking at ratings on this site to make an informed decision on my next bank.

They Sent Me A Letter 3 Days Before Stating They Were Closing My Business Account.
- walpoleauto - Tuesday, November 8, 2011 - 7:24 PM

I have been a loyal customer with RBS for over 5 years, and they decided to terminate my account giving me 3 days notice that my account was going to be terminated.  They would not provide me with any reasoning in why the account was terminated either.

A Decent Bank, Except For Their New Fees Lately
- dbg123 - Saturday, April 16, 2011 - 7:54 AM

I have been with Citizens' Charter One bank in the Midwest for about 10 years, and overall I must say, if your needs are low, they are a fine bank. I write a few checks per month, deposit even less, don't do online banking, and visit the walk-in branch a couple times a year. For that, COB has always seemed nicely okay. They also treat (me) well: their fees are (not great, but) tolerable, I seldom get their sales mail or calls, and their in-branch and telephone staff have always been polite, if a little in-flexible at times. In fact, if not for some recent new annoying fees (that hopefully will be short-lived), I would have given them 4 stars.

Arrogant People And Crazy Fees
- roadrep - Monday, March 25, 2013 - 2:25 PM

I took a $3900 check from a Citizens Bank customer. When I tried to cash it, they wanted a $9 fee, my fingerprints, and wouldn't give me the cash for 24 hours! When I complained to the manager I was told to adhere to the bank's policy or cash the check somewhere else. IT WAS DRAWN ON THEIR BANK! Why should I have to pay a fee or cash it somewhere else. This is a horrible bank! NEVER take a check from a Citizens Bank customer.