The Fort Sill National Bank

Fort Sill National Bank FSNB
- tater - Saturday, June 4, 2011 - 8:48 AM

I tried to open an account that was free if you had direct deposit but the teller set the account up on a plan that cost 7.50 per month, I advised that I would waite a week to come back and try again for the correct account, a week later the teller set the account up and had the last name spelled wrong but this was easy to fix and they did issue a new debit card with the correct last name, the day that my first deposit was supposed to be in the bank I could not access the funds due to the system being down..I'm not sure that this instatution is ready for any large scale accounts. I have changed one direct deposit back to my old bank and will check the progress on this bank next month and if problems still exist I will close the account.

Horrible Bank
- nikky23 - Monday, March 19, 2012 - 11:27 PM

Don't go to this bank. Too many fees! Charge you overdraft fees even if you have enough money in your account! Horrible bank.

Banking At FSNB Bank
- cmalone - Thursday, February 7, 2013 - 9:36 AM

Everything about this bank is misleading! They open accounts and make false claims as to their services. They treat you with disrespect when making deposits. Why does it take 20 minutes to make a deposit. Walmart needs to rethink their relationship with this company. The employees look miserable and are afraid to speak too much. Not a good choice for a bank!!

I Would NOT Bank With Fsnb
- RhondaCook - Thursday, September 6, 2012 - 1:07 PM

I would not bank with fsnb....... When I opened my acct. It was just me on the acct. well i fnd out tat they also issued a secondary debit card to my exhusband because one of his friends works at the branch that I had been banking with.... Remind u I was the only person on this acct. After our divorce went through then is when he got the secondary debit card which in return ****d me out of my money. I had my bi-weekly checks from my job as a nurse deposted into this acct. He took me for a ride for my money.... I went to go talk to the teller nan they told me they couldnt give me no info.... I replied why not this is my own personal acct. She said no there are two cards that have been so both parties will have to be present..... I asked for the president of the banks phone and she even refused to give that number.... NEEDLESS to say I do NOT bank with this bank any longer and if I hear someone ask about this bank TRUST me I WILL TELL THM NOT TO BANK AT THIS BANK THEY WILL **** YOU!!!!!!!!  They lost alot of money when they lost me as a customer and i personally will NOT SEND them any business and I HOPE AND PRAY to GOD they close this bank down completely 

Horrible Bank With Little To None In Customer Servive Skills.
- MStephens - Monday, August 20, 2012 - 10:31 AM

I won't even go into detail about all the problems I've had with them, but it's rediculous. DO NOT open an account with this institution, and if you have one already get out as fast as possible. I suggest USAA if you can, or even Bank of America.

Unprofessional Staff, Obsolete Banking Services
- adukes - Monday, July 30, 2012 - 11:45 PM

I recently started an account at FSNB located at my local Walmart in Shreveport, LA. My previous bank was through my college, which was convenient at the time, online banking, onsite ATM, direct deposit and cash back rewards. After graduation I found it inconvenient to have to drive an hour away for make withdrawals and having to mail in my deposits, so I switched to FSNB because it was less than 5 minutes away and plus I'm always shopping at Walmart. Setting up my account took longer than expected especially after the clerk misplaced my drivers license, on the upside I was able to get an ATM card immediately, but it had the look of some generic gift card you'd bought off the internet or at the end aisle of a store. Afterwards I would told I'd have access to online banking within 24 hours, and to use my email address and my temporary password to log in. 24 hours later, I couldn't log on, 72 hours later same thing. I pulled out the mounds of literature I was given about my account and online banking but no information on how to log in for the first time, no option to enter your email address, tried my account # no go, social security # no go. Finally I called in to Customer Service and was given instructions on how to log on, logged in, and lets just say the website is far from impressive or user friendly, and its set up in some obsolete text format, with red messages cluttered all over the screen. No option to save information, so you have to constantly re-enter your username and password, and the online bill pay option is just confusing, no explanation as to what the Pay Date is (payment due date, date payment will be made) nothing, no information on how long payments take to reach the payers. I've done online banking for years I assumed all payments that went electronic took 3 days and other took 5, WRONG, it took 10 business days for my payments to reach their payers and although they all read electronic they were mailed paper checks, UGH!!! If the website wasn't bad enough, the ATM at my location is never in service, and the staff there are very unprofessional and ghetto (yes I am too African American) multi-colored weaves and nail polish, fllp flops and excessive jewelry. None of the staff appears as if they ever worked in a bank before or let alone any professional setting, not the sort of thing you'd care to see from a place whom you'd entrust with your hard earned money. Needless to say I'm taking my business elsewhere, I'd be willing to pay some extra fees to be greeted by professional staff, with a working ATM, a more genuine looking bank card and a more user-friendly and updated banking website.