Visterra Credit Union is headquartered in Moreno Valley and is the 88th largest credit union in the state of California. It is also the 629th largest credit union in the nation. It was established in 1953 and as of March of 2014, it had grown to 105 employees and 33,016 members. Visterra Credit Union has a C+ health rating.
Must live or work in Riverside County. - See Details
I am 52 years old, I have dealt with many banks, credit unions, and financial institutions and I have, by far, never been treated as badly as I have at Visterra. Their policies are worse then archaic, they are incredibly non user friendly. For example, I lost my job last year, and I gat behind on my truck payments. Now, I have managed to keep my head just above water. The credit union is fully aware of my situation and with the exception of being allowed to change my payment date once, and defer one payment in two years, they have done nothing to help me. Thats at the very least somewhat understandable, however, they should help their customers more. But hears the kicker, they have repeatedly restricted my checking account even to the point of placing a $120 daily limit on my debit card without informing me. Why did that do this? Because I am behind on a loan payment. In two years I have never bounced a cheek and one time I was overdrawn by $2 due to an unauthorized debit, the sum of my crimes, and they do treat me just like a criminal, a second class citizen. These people are cruel, ruthless, heatless, and don't remotely understand what customer service is about. They firmly believe that they are doing you a favor by allowing you to pay them money, thats the way they have made me feel. Avoid these people and you will live a much longer, happier life!
Poor customer service! Do not get a loan through this bank. You will regret it as long as your loan is through them!
I HAVE ALWAYS HAD GREAT SERVICE FROM MY CREDIT UNION. THE CUSTOMER SERVICE HAS ALWAYS BEEN VERY PROFESSIONAL AND TIMELY. MY CAR LOAN THAT I GOT FROM THEM WAS VERY COMPETITIVE AS FAR AS CAR LOAN RATES AND I WAS ABLE TO BUY A CAR DURING ONE OF THERE USED CAR SALES. I LOVE MY CAR AND THE LOAN WAS EASY TO ACQUIRE AND VERY AFFORDABLE. ALSO, ALTHOUGHTHE LINES ARE SOMETIMES LONG (ESPECIALLY DURING LUNCH HOUR), THE TELLERS ARE ALWAYS VERY FRIENDLY AND SMILING. ON LINE BANKING IS ALSO VERY GOOD.
The Texas Ratio is an indicator of how much capital a bank has available compared to the total value of loans considered at risk. As of March 31, 2014 Visterra Credit Union had $10.73 million in non-current loans and owned real-estate with $32.93 million in equity and loan loss allowances on hand to cover it. This gives Visterra Credit Union a Texas Ratio of 32.60% which is average. Any bank with a Texas Ratio near or greater than 100% is considered at risk.
The Texas Ratio for Visterra Credit Union increased slightly from 14.38% as of March 31, 2013 to 32.60% as of March 31, 2014, resulting in a negative change of 126.76%. This indicates that the balance sheet and financial strength for Visterra Credit Union has declined slightly in recent periods.
In the past year, Visterra Credit Union has increased its total deposits by $1.67 million, resulting in 0.55% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth Visterra Credit Union has shown is above average.
Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. Visterra Credit Union has $342.3 million in assets with $32.93 million in equity, resulting in a capitalization level of 9.62%, which is above average.
|Assets and Liabilities|
|Equity Capital||$27.28 million|
|Loan Loss Allowance||$5.65 million|
|Unbacked Noncurrent Loans||$10.73 million|
|Real Estate Owned||$0|
|Historic Data - March 2013|
|Equity Capital||$25.30 million|
|Loan Loss Allowance||$6.77 million|
|Unbacked Noncurrent Loans||$10.73 million|
|Real Estate Owned||$225,000|
|Profit Margin - Quarterly|
|Net Interest Margin||1.07%|
|Return on Assets||0.46%|
|Return on Equity||5.82%|
|Interest Income||$2.92 million|
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|0.10%||$50||-||Regular Saving Account|
|0.10%||$25||-||Holiday Saver Account|
|0.10%||$100||-||IRA Accumulator Account|
|0.30%||$500k||-||Vantage Money Market Checking Account|
|0.15%||$100k||-||Money Market Daily Share Account|
|0.15%||$100k||-||Vantage Checking Account|
|0.05%||$50||-||Premium Checking Account|
|1.50%||$100k||-||60 Month CD|
|1.35%||$100k||-||48 - 59 Month CD|
|1.35%||$100k||-||60 Month Bump Rate CD|
|1.10%||$100k||-||36 - 47 Month CD|
|0.85%||$100k||-||24 - 35 Month CD|
|0.75%||$100k||-||25 Month Bump Rate CD|
|0.65%||$100k||-||18 - 23 Month CD|
|0.60%||$100k||-||12 - 17 Month CD|
|0.50%||$100k||-||6 - 11 Month CD|
|0.50%||$100k||-||15 Month Bump Rate CD|
|Visterra Credit Union Locations|
|Branch Office||27130 Eucalyptus Ave Ste E||Moreno Valley, CA 92555-4546|
|Branch Office||8543 Indiana Ave||Riverside, CA 92504|
|Branch Office||650 S Lincoln Ave Ste 101||Corona, CA 92882-3549|
|Branch Office||23520 Cactus Ave||Moreno Valley, CA 92553-8906|
|Branch Office||23540 March Memorial Dr 23540 Cactus Ave||Moreno Valley, CA 92553-8906|
|Branch Office||25040 Hancock Ave||Murrieta, CA 92562|