Wescom Central Credit Union is headquartered in PASADENA and is the 9th largest credit union in the state of California. It is also the 54th largest credit union in the nation. It was established in 1934 and as of December of 2013, it had grown to 672 employees and 196,223 members. Wescom Central Credit Union's savings rates are 4X the national average, and it has a B+ health rating.
Must live, work, worship or go to school in Southern California. - See Details
This CU is the most inconvenient bank I've ever worked with. Ever since their huge multi-million dollar losses in 2008/2009 from their Board of Directors ridiculous investment decisions, the customer service has become impossible, fees have been hiked through the roof, and every customer service person I've had to speak with has had an attitude. I'm sorry, but the bank's customers shouldn't have to suffer because of a thier executive's greedy decisions..
I closed down my checking account after moving out of state, but still had an auto loan with Wescom. To my suprise, once I closed my checking account, I'm unable to log in and view any information regarding my auto loan or make a payment. Since I don't use checks, now my only option is to call in every month and make a payment over the phone and incur a $15 fee for having to pay over the phone - ridiculous. I was told they had technical restrictions, which is why I need a checking account to log in and view my auto loan. These 2 should be separate. I manage web-based computer programmers for a living, and I know it's literally just a few hours of work to fix the system so that someone like me, without a checking account, can log in online and view my account, make payments, etc. This is straight up extortion....Some gangster moves.
On top of that, every time I do call and give these people my money, INCLUDING FEES, I'm met with an attitude from each representative.
I don't know what I did to deserve this treatment, but I definitely wouldn't recomment banking with them and I've already talked a handful of friends and family members into other credit unions.
At the rate they're going, I'm thinking I should just hold off on making payments until they eventually go bankrupt (which seems inevitable at the rate they're operating that business).
- Billy, Feb 2012
I have been with Wescom for over 10 years now. I stayed with them after I moved out of state. I continued to stay with them as I moved to another state and then another state. That is something big considering that Wescom is a credit union that was only in Southern California. The fact was, at the time they had excellent customer service and even though I didn't have a local branch... I could use a kazillion of the nationwide ATMs with the Star logo (basically about every other credit union ATM) without a fee AND to do a deposit. There was no reason to change banks. Then 2007 - 2008 hit. BAM! Customer service went down the tube and fees skyrocketed. When complaints were made, it was obvious that the CSR rep you were speaking with didn't care at all. New changes were simply the way they were and honestly, since I was out of state, I didn't really know sudden changes happened. 2009 to 2011 were rocky years. What used to be a free checking account was costing me money every month and when I did overdraft, boy did I regret it. I continued to stick with them because it was where I had always banked and honestly, my company direct deposit was there and I was working crazy hours at the time so going and setting up a new bank was a pain. My husband and I have a joint account and he actually did go to a bank in Colorado, where we were living at the time, to open a new bank account. It was worse than what we were dealing with with Wescom so I chocked some of the changes within Wescom up to a poor economy and kept on trucking. Now, in 2013 they seem to be having their heads being pulled out of their anuses over there. They have been incorporating a signature score model for reliable members that brings back a lot of the original benefits of using the credit union - things like free checking, NSF forgiveness, and free checks. For the signature score to be applicable, you do have to be active with your account. For example, I have been a member for over 10 years, use their email alerts and online checking features, which gives me about 5 points. If I could get my signature rating up higher, I would get more benefits but alas I don't have an IRA and I don't have high monthly minimums in my account. The customer service seems to have been trained again. They are once again pleasant and the hold times are basically non-existant. It is nice to call in, get a LIVE person, and have your questions answered. There is a phone tree, but when you check to speak to a person then someone usually picks up in less than a minute. I still long for the days when my account was awesome and I woudn't go anywhere else. Where Wescom provided free services to everyone. I also do not like that so many branches closed. When I am back home in California, the locations are absolutely inconvenient. You need to really check where the branches are before you do service with them. There used to be a bunch in OC and some as far south as San Diego county - like Vista I think it was. Maybe Oceanside? Now, they are few and far between. If I was living out there, that would be a problem. However, for me... I live out of state, do my checking and banking online, and can still use ATMS at most any credit union across the nation... so for now, I stay.
Credit union is pretty nice. Every time I have gone into a branch the employees are always fantastically friendly. Never had an issue at any of their locations. Checking account was free for the first few years, until I fell out of qualification (age limit 23), but even then, the fee is only $5 a month, not bad. Also, it could be free once again with at least $3,000 in your account. Online banking is quick and easy. I would recommend this credit union to all!
The Texas Ratio is an indicator of how much funds a bank has available compared to the total value of loans considered at risk. As of December 31, 2013 Wescom Central Credit Union had $14.18 million in non-current loans and owned real-estate with $196.34 million in equity and loan loss allowances on hand to cover it. This gives Wescom Central Credit Union a Texas Ratio of 7.22% which is excellent. Any bank with a Texas Ratio near or greater than 100% is considered at risk.
The Texas Ratio for Wescom Central Credit Union decreased slightly from 9.86% as of December 31, 2012 to 7.22% as of December 31, 2013, resulting in a positive change of 26.69%.This indicates that the balance sheet and financial strength for Wescom Central Credit Union has improved slightly in recent periods.
In the past year, Wescom Central Credit Union has increased its total deposits by $67.61 million, resulting in 3.27% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth Wescom Central Credit Union has shown is excellent.
Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. Wescom Central Credit Union has $2.49 billion in assets with $196.34 million in equity, resulting in a capitalization level of 7.89%, which is below average.
|Assets and Liabilities|
|Equity Capital||$159.90 million|
|Loan Loss Allowance||$36.43 million|
|Unbacked Noncurrent Loans||$12.61 million|
|Real Estate Owned||$1.58 million|
|Historic Data - December 2012|
|Equity Capital||$177.12 million|
|Loan Loss Allowance||$44.77 million|
|Unbacked Noncurrent Loans||$12.61 million|
|Real Estate Owned||$1.43 million|
|Profit Margin - Quarterly|
|Net Interest Margin||4.55%|
|Return on Assets||0.74%|
|Return on Equity||11.56%|
|Interest Income||$81.62 million|
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|0.05%||-||-||Special Purpose Savings|
|0.25%||$100k||-||IRA Asset Maximizer|
|0.15%||$100k||-||Money Market Plus|
|0.15%||$100k||-||IRA Plus Money Market|
|1.77%||$500||-||60 Month CD - Platinum Signature Member|
|1.66%||$500||-||60 Month CD - Signature Member|
|1.51%||$500||-||60 Month CD - Member|
|1.30%||$500||$250k||13 Month Signature Certificate Special - Signature Member|
|1.26%||$500||-||48 Month CD - Platinum Signature Member|
|1.16%||$500||-||48 Month CD - Signature Member|
|1.01%||$500||-||48 Month CD - Member|
|1.01%||$500||-||36 Month CD - Platinum Signature Member|
|0.90%||$500||-||36 Month CD - Signature Member|
|0.80%||$500||$250k||8 Month 80th Anniversary Certificate Special - Signature Member|
|0.75%||$500||-||36 Month CD - Member|
|0.65%||$500||-||24 Month CD - Platinum Signature Member|
|0.55%||$500||-||24 Month CD - Signature Member|
|0.45%||$500||-||18 Month CD - Platinum Signature Member|
|0.40%||$500||-||24 Month CD - Member|
|0.40%||$250||-||24 Month College Saver - Member|
|0.40%||$500||-||12 Month CD - Platinum Signature Member|
|0.35%||$500||-||18 Month CD - Signature Member|
|0.35%||$500||-||6 Month CD - Platinum Signature Member|
|0.30%||$500||-||12 Month CD - Signature Member|
|0.30%||$500||-||3 Month CD - Platinum Signature Member|
|0.25%||$500||-||6 Month CD - Signature Member|
|0.20%||$500||-||18 Month CD - Member|
|0.20%||$500||-||3 Month CD - Signature Member|
|0.15%||$500||-||12 Month CD - Member|
|0.10%||$500||-||6 Month CD - Member|
|0.05%||$500||-||3 Month CD - Member|
|1.51%||$500||-||60 Month IRA (Traditional,Roth)|
|1.01%||$500||-||48 Month IRA (Traditional,Roth)|
|0.75%||$500||-||36 Month IRA (Traditional,Roth)|