Update on Ally Bank's CD Renewal Bonus
POSTED
ON BY Ken Tumin
If you have an Ally Bank CD that is maturing, you may want to contact Ally Bank and see if they'll offer you a renewal bonus. As I mentioned in December, readers have reported receiving loyalty bonuses that are 0.50% over their currently posted rates. A 0.50% retention bonus was also recently mentioned in this BestCashCow post.
I tried to get more info from an Ally CSR, but if you don't have a maturing CD, they don't disclose much. I was only able to get confirmation that renewal bonuses are possible:
One reader in my last Ally review mentioned that he was told by the CSR that he could add money to the rollover CD and still receive the 0.50% bump. Another reader mentioned that you could change the matured CD to a new term or the 9-month no-penalty CD and still receive the 0.50% bump. If you have received this retention offer from Ally, please leave a comment about your experience.
It's always a good practice to contact your bank before a CD matures to see if they can offer you a better rate for the renewal. I haven't seen banks, other than Ally, offer 0.50% above their listed rates. A smaller bump of 0.25% is more common (like what PenFed is offering). As I mentioned in my post on the things your bank won't tell you, CD rates are negotiable. So don't let your CDs automatically renew without contacting the bank.
I tried to get more info from an Ally CSR, but if you don't have a maturing CD, they don't disclose much. I was only able to get confirmation that renewal bonuses are possible:
It is a possibility depending on the date of maturity and if you have a qualifying CD.
One reader in my last Ally review mentioned that he was told by the CSR that he could add money to the rollover CD and still receive the 0.50% bump. Another reader mentioned that you could change the matured CD to a new term or the 9-month no-penalty CD and still receive the 0.50% bump. If you have received this retention offer from Ally, please leave a comment about your experience.
It's always a good practice to contact your bank before a CD matures to see if they can offer you a better rate for the renewal. I haven't seen banks, other than Ally, offer 0.50% above their listed rates. A smaller bump of 0.25% is more common (like what PenFed is offering). As I mentioned in my post on the things your bank won't tell you, CD rates are negotiable. So don't let your CDs automatically renew without contacting the bank.
I called and was told it would show 10 days after it matured. I can't complain about customer service. They answered all my questions and no wait time.
Now it's just wait and see that the new rate shows up.
I still prefer the ease of opening and renewing CD's at ING.
As good a deal as that would have been, I am currently engaged in an installment savings program with Hanmi, and am depositing approximately the amount of the Ally CD every month, so I had to decline.
Nice surprise after my ordeal with UmbrellaBank/Beal Bank.
Have a fantastic day!
They're telling me that they're withholding about 25% of the interest because I didn't turn in a signature card.
Claims they already paid it to the IRS and that I won't have any documentation of it until they send me the 1098 for Tax Year 2010, meaning over a year from now.
There is nothing online nor in any of the statements indicating this withholding. Certainly there was nothing disclosed when I opened the account online. They mailed me stuff like other online banks have but I usually ignore these welcome letters.
No other institution has attempted to withhold money, especially with absolutely no documentation.
I don't want to withdraw a partial balance in case its a tacit agreement to their tactics. But I don't want the CD to roll over either.
If you did not sign and return such a document, it's your fault, not the institution's.
Days after it didnt show the bonus rate and even yesterday it still did not. I called, they said they made a mistake but that my account was well documented so they would fix it. I havent verified it yet to see if the new rate is indeed showing.
For instance, one-year for Wamu and similar terms for DSD and others.
They claim signature is needed to verify identify. They have my social security and other personal info.
Why if my identity was in question would they release the principal and 75% of the accrued interest to me?
No other institution that I've encountered is engaging in this practice. Now, I don't even get a chance to earn a return on the withheld money for another year?
This is shady.
When my CD was set to expire, I called with the intent of transferring my money to a money market account. Ally asked me if I knew about the loyalty rate. I said no, and the loyalty rate was explained to me. I signed up, and was given a .5 bonus.
About two weeks after renewing, Ally sent me a statement reflecting my rate. On this statement, I wasn't given the loyalty rate. After calling Ally up on the issue, the issue was quickly addressed. A new correct statement arrived about 10 days later.
Definitely one of the better banks i have dealt with.
If you did not sign and return such a document, it's your fault, not the institution's. wco81 now knows what happens when you assume....
with an option to upgrade yield.
WRONG- they now say that the CSR I spoke with was misinformed and there will be no loyalty bonus- I am being penalized becaue they did not train the CSR properly.
I have been advised that this has occurred to many customers and the CSRs are very busy calling people to alert them that the bonus either doesn't apply or that instead of .50 some will receive .25.
This is the straighforward bank that places a emphasis on customer service and seeks to reward you for your loyalty - the say that they have no small print, well that is because none of this is in writing and there are no policies that cover this ---they make it up as they go along!!
This is probably a sure sign that other things are changing.