From US News and World Report:
Whether the issue is miniscule or grave, many bank customers are vocal about their problems. Banks landed at No. 7 on the Better Business Bureau's list of the top 10 industries for consumer complaints and inquiries in 2012. Of course, banks make mistakes from time to time. Still, it can be hard to tell in a dispute who's right and who's wrong: the consumer or the bank? Read more
It pays to consider the best way to approach your bank. Although disagreements vary--your credit card bill exceeds last month's charges or your checking account looks short--experts cite these general tips:
The article does not mention the CFPB (Consumer Financial Protection Board), which has been a help to some members of this community in resolving disputes with financial organizations.