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Phishing Scam Fools Consumers With Fake Satisfaction Survey

Tuesday, July 23, 2013 - 9:40 AM
A link on the home page of a bank I visited this morning warns people of the latest phishing scam making the rounds. 
Watch out for this latest attempt to trick you into parting with your personal and/or banking information: fake customer satisfaction surveys. Scammers are posing as businesses interested in getting feedback from their clients. But they are really after information that can be used for identity theft.

How the Scam Works:

You receive an email or a text message inviting you to complete a customer satisfaction survey.

[A current scam poses as a survey] on Bank of America. The message says all you have to do is answer a few quick questions about the business' service, and you will receive a gift card.

The survey starts out normal enough. The first few questions ask about which products you use or instructs you to evaluate the customer service. For example, "Have you ever been unsatisfied by our services and considered changing banks."

After you complete the standard survey questions, the form takes a twist. It asks for personal information like credit card, bank account or social security numbers. Don't let the official look of the form or initial questions fool you into sharing this information.


pearlbrownpearlbrown1,469 posts since
Nov 2, 2010
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