Never Used Doral Bank Direct! This Bank Is Ridiculous

Never used Doral Bank Direct!

This bank is ridiculous. I have an 11 month promo CD maturing with them. I just called to see what I needed to send them for closing instructions and I was told I had to send my CD back. Are you serious? Who sends an actual CD form? Since there is no way in the world I have the CD form, they are sending me an affidavit to sign to say I lost it. And even if I had the CD, they send you a check in the mail upon closing. This bank is in the stone age and I would highly advise against ever using them.