If Not Renewing A CD At Ally Bank It Will Take A Long Time To Get Your Funds

If not renewing a CD at Ally Bank it will take a long time to get your funds. Their policy is 24 to 48 hours to transfer the funds from a matured CD to their on-line savings account. Yet, they don't follow their own policy. It's been over three days since I requested the funds be transferred and it hasn't been done. Are they afraid I will withdraw the funds from their bank? I called to confirm the transfer after two days and still was told 24 to 48 hours. Maybe everytime one calls, the 24 to 48 hour delay starts all over again.