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The Bigger The Bank, The Worse The Customer Service

Thursday, December 29, 2011 - 7:12 AM
Is bigger better? Not when it comes to customer service.

A second survey released this month by the American Customer Satisfaction Index revealed which of these banks score highest with the customers who make those deposits.

http://www.dailyfinance.com/2011/12/28/the-bigger-the-bank-the-worse-the-customer-service/
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ShorebreakShorebreak2,683 posts since
Apr 6, 2010
Rep Points: 14,546
1. Thursday, December 29, 2011 - 8:44 AM
In contrast, the Bank of Cattaraugus (mentioned in the article), the smallest in NY state, would likely earn a well-deserved 100 Customer Satisfaction rating.  The bank president's practices are reminiscent of those of George Bailey in "It's a wonderful life". 
4
pearlbrownpearlbrown1,474 posts since
Nov 2, 2010
Rep Points: 6,405
2. Thursday, December 29, 2011 - 10:34 AM
Should we be surprised?
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darkdreamer4udarkdreamer4u178 posts since
Jun 11, 2010
Rep Points: 638
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