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The Bigger The Bank, The Worse The Customer Service

Thursday, December 29, 2011 - 7:12 AM
Is bigger better? Not when it comes to customer service.

A second survey released this month by the American Customer Satisfaction Index revealed which of these banks score highest with the customers who make those deposits.
ShorebreakShorebreak2,683 posts since
Apr 6, 2010
Rep Points: 14,546
1. Thursday, December 29, 2011 - 8:44 AM
In contrast, the Bank of Cattaraugus (mentioned in the article), the smallest in NY state, would likely earn a well-deserved 100 Customer Satisfaction rating.  The bank president's practices are reminiscent of those of George Bailey in "It's a wonderful life". 
pearlbrownpearlbrown1,474 posts since
Nov 2, 2010
Rep Points: 6,405
2. Thursday, December 29, 2011 - 10:34 AM
Should we be surprised?
darkdreamer4udarkdreamer4u178 posts since
Jun 11, 2010
Rep Points: 638