Comenity Bank is headquartered in Wilmington and is the 7th largest bank in the state of Delaware. It is also the 115th largest bank in the nation. It was established in 1989 and as of December of 2019, it had grown to 517 employees at 1 location. Comenity Bank has a B+ health rating.
This institution has automated to the point where you cannot speak to anyone, even if you want to close your account. To make it more problematic, you cannot close your account on line because that choice is not offered. Their customer service lines always have "an unusually high volume of calls" and the automated message always tells you to call at another time, Their chat function does not operate.
I cannot believe the amount of negative customer reviews for Community Direct. I am looking for a CD and definitely will not open an account with this bank. I'll check back in a few months to see if the consumer reviews improve. Very bad.
Do not do business with Comentiy Bank/smile generation. Their customer service is horrible. I called them today and spoke with a representative regarding my wife's account. She was very rude , unprofessional and unpleasant to speak with. I am not sure how can this business survive to hire people with no customer service experience whatsoever. Her communication skills were zero. I will try to payoff the loan that my wife has with them for her dental work and do not deal with them ever again. I DO NOT RECOMMEND THIS BANK FOR YOUR FUTURE FINANCIAL HELP. They are running a shady business.
| Overall | |
|---|---|
| FDIC Certificate # | 27499 |
| Year Established | 1989 |
| Employees | 517 |
| Primary Regulator | FDIC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 3.27% |
| Return on Equity - YTD | 24.26% |
| Annual Interest Income | $3.21B |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2019vs Q4 2018 | $13.96B$14.25B |
| Loans | Q4 2019vs Q4 2018 | $11.11B$11.31B |
| Deposits | Q4 2019vs Q4 2018 | $5.15B$5.28B |
| Equity Capital | Q4 2019vs Q4 2018 | $1.83B$1.85B |
| Loan Loss Allowance | Q4 2019vs Q4 2018 | $731.8MM$669.6MM |
| Unbacked Noncurrent Loans | Q4 2019vs Q4 2018 | $455.8MM$461.4MM |
| Real Estate Owned | Q4 2019vs Q4 2018 | $0$0 |
Sorry, we do not have rate data for Comenity Bank.
| Comenity Bank Locations | ||
|---|---|---|
| Comenity Bank | One Righter Parkway, Suite 100 | Wilmington, DE 19803 |