Comenity Bank is headquartered in Wilmington and is the 7th largest bank in the state of Delaware. It is also the 113th largest bank in the nation. It was established in 1989 and as of September of 2019, it had grown to 629 employees at 1 location. Comenity Bank has a B+ health rating.
Do not do business with Comentiy Bank/smile generation. Their customer service is horrible. I called them today and spoke with a representative regarding my wife's account. She was very rude , unprofessional and unpleasant to speak with. I am not sure how can this business survive to hire people with no customer service experience whatsoever. Her communication skills were zero. I will try to payoff the loan that my wife has with them for her dental work and do not deal with them ever again. I DO NOT RECOMMEND THIS BANK FOR YOUR FUTURE FINANCIAL HELP. They are running a shady business.
| Overall | |
|---|---|
| FDIC Certificate # | 27499 |
| Year Established | 1989 |
| Employees | 629 |
| Primary Regulator | FDIC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 3.53% |
| Return on Equity - YTD | 25.95% |
| Annual Interest Income | $2.39B |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q3 2019vs Q3 2018 | $13.84B$13.76B |
| Loans | Q3 2019vs Q3 2018 | $10.58B$10.67B |
| Deposits | Q3 2019vs Q3 2018 | $5.34B$5.33B |
| Equity Capital | Q3 2019vs Q3 2018 | $1.87B$1.75B |
| Loan Loss Allowance | Q3 2019vs Q3 2018 | $676.9MM$674.0MM |
| Unbacked Noncurrent Loans | Q3 2019vs Q3 2018 | $440.7MM$431.3MM |
| Real Estate Owned | Q3 2019vs Q3 2018 | $0$0 |
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| Comenity Bank Locations | ||
|---|---|---|
| Comenity Bank | One Righter Parkway, Suite 100 | Wilmington, DE 19803 |