Comenity Direct overall has been a good banking experience. The opening process (both for the initial savings account and for a CD) was simple and fast.
Easy to link external account for ACH, and allows for external accounts to push/pull. A few notes about transfers:
* Transfers initiated by Comenity are usually same-day, and start earning interest right away. When scheduling a transfer in the morning, the money was already transferred by the afternoon - both on Comenity's website and my credit union's. This is nice to have this speed, but keep this in mind if you try timing transfers.
* Transfers initiated by Comenity are subject to holding period of a few days, earning interest but not available for withdrawals.
* Comenity allows for external push/pull ACH transfers. These usually showed up in 1 business day, and were not subject to the holding period (part of available balance as soon as credited).
Their App and Mobile Experience work great - they have added daily accrual amounts to savings accounts, and now have the account number and routing number listed.
I only needed customer service for password resets. Experience was fast, pleasant USA-based representatives that were able to understand and assist promptly
Some items I wish Comenity would address:
* The ability to set up Beneficiaries for all accounts online
* The ability to change CD-Renewal/Maturity instructions online. Currently these require you to contact Comenity within the 10-day grace period, unlike other CDs (Alliant CU, Live Oak Bank) that allow you to provide guidance after opening the CD and modify as needed on the website.
Overall I have been surprised and happy by my experience with Comenity Direct and can recommend them if you are looking for a good online savings account.
They are the worst bank I have ever used they lost one of my accounts completely turned me into credit agencies when I tried to contact them they said sorry we lost your account when we parted ways with wayfair/Comenty and we cant find or help you and it has destroyed my credit stay away this if a fraud they will destroy your credit and don't care
I moved a big chunk of money into an online savings account since Comenity was offering a very competitive rate. However, when I requested to increase the external transfer limit from $5k to $100k, they said that this limit was restricted for the first 90 days of the account. Also, even then, the external transfer cap is $50k. I didn't see anything in the T&C when I signed up indicating these limits.
This is a savings account, not a fixed-term CD. I should be able to get my money out however and whenever I want. Given this experience plus the other reviews (which I wish I had read before signing up), I have moved all my money to a different account with a lower interest rate but no shenanigans. I join the recommendations to stay away from this bank.
Earlier this month I opened a savings account with Comenity Direct. I first deposited a small amount of money to start it up. Then, a few days later, I linked my checking account, and made a much larger transfer. Within a few days a letter was received (just like others in this forum have received) indicating that a review of my account revealed potential security concerns and/or irregular activity causing a temporary suspension of the account. The letter stated that additional documentation was required and should be sent to the bank within 14 days. Reluctantly, I complied and sent copies of the required documents. Eventually, Comenity Direct suspended activity. I thought I had researched this organization enough to make the decision to open an account. I obviously read comments posted in this forum after the fact. Uh-oh! What did I do? Like many of you, I’m trying to place my money in something that’s safe while making money during these hard times. I decided that I didn’t want to do business with this organization. I let them know that. I expressed that the account is to be closed and funds returned to my checking account. Well, access to funds was denied for a period of time. A fact that the bank does not explain immediately to potential investors. Several communication attempts failed to convince Comenity Direct to act. Since the organization is a division of Comenity Bank, located in Utah, I sought assistance from the Utah Department of Financial Institutions (https://dfi.utah.gov/). I also contacted the US Government’s Consumer Financial Protection Bureau (https://www.consumerfinance.gov/). I filed complaints with both these organizations. Within 24 hours, all funds were returned to my checking account. If you plan on submitting complaints, include copies of screenshots of messages you send to and receive from this organization.
We do not have health information for Comenity Direct, because it is no longer an operational bank.
Sorry, we do not have rate data for Comenity Direct.
Sorry, but we do not have location data for Comenity Direct. Its headquarters is located at 1 Righter Parkway, # 100 - Wilmington, DE 19803