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Comenity Direct

Deposits held and insured by Comenity Bank

Overview / Commentary
direct.comenity.com
833-755-4354
1 Righter Parkway, # 100
Wilmington, DE 19803
Deposits held and insured by Comenity Bank

Related Posts

Comenity Direct Makes Modest Rate Increases - 4/1/2020

Comenity Direct (internet bank) has increased its High-Yield Savings Account rate by 15 bps. Balances between $100 and $10 million currently earn 1.70% APY.

Comenity Direct Going Up?? - 3/27/2020

Umm... So Comenity Direct seems to be increasing their rates, despite the industry slashing rates everywhere. Savings 1.70% from 1.55%  1 Yr CD 1.70% from 1.60%  2 Yr CD 1.75% from 1.65%  3 Yr CD 1.75% from 1.70%  They did sent an email to their customers yesterday stating "As the Federal Reserve manages their interest rate, there is a direct impact on the rates for savings products in the market. While our rates will follow the marketplace trend, Comenity Direct remains committed to maintaining a highly competitive rate position* to maximize your savings. As a reassuring strategy in turbulent times, CD products guarantee that the rate you open with is locked in for the timeframe of the deposit."

Comenity Direct Rate Drops Savings Now 1.55% APY Cds Down About .4% Each - 3/7/2020

Comenity Direct has lowered their rates across the board. HYS now 1.55% APY was 1.90% APY I don't have the exact prior CD rates, but I believe they have all dropped by either .35% or .40% APY. The new rates are: 1-YEAR CD 1.60% APY 2-YEAR CD 1.65% APY 3-YEAR CD 1.70% APY 4-YEAR CD 1.75% APY 5-YEAR CD 1.80% APY

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Reviews (20)

Excellent All Around Experience! (SEE UPDATE IN COMMENTS)

Posted by: |

I recently opened a new online savings account with Comenity Direct and it has been an excellent all-around experience. I had heard of Comenity because of my Zales store card, so I decided to give them a try since I have always been happy with the service on my card. I was skeptical at first but I'm a believer now. I've had many online savings accounts over the years and this is among the best. Opening the account was easy and transfers have been fast, smooth, and post online quickly (with progress indicators). Interest was credited right away at the beginning of the month, and their rate is currently one the highest around. The website has a great and very informative layout which you can customize to your liking. You can even view the transactions on your linked accounts--a convenience I have never had before which saves me the trouble of logging in to multiple websites to view transactions. You can also request customer service through the website by simply writing a representative, and their responses are fast. Adding a beneficiary was a slight hassle which required a phone call. I wish this feature was available online, as it is with many other online savings account; however, it is also not an unusual inconvenience. Overall, I have zero complaints otherwise and wholeheartedly recommend this account to anyone who is either new or old to the online savings account scene.

14

$10,000 Per Day Withdrawal Limit Can Be Increased

Posted by: |

Withdrawal Limit: I was surpised to find that there was a $10,000 per day online withdrawal limit. This was not mentioned anywhere in the account agreement. Combined with the 6 online withdrawls per month limit, that means you could only withdraw $60,000 per month on-line. You can do a larger withdraw by check ($15 fee) or wire ($25 fee). I emailed Customer Service about this and they raised my daily limit to $100,000. I am glad because otherwise I would have closed the account and they are among the top current interest rates 2%.

7

NO CUSTOMER SERVICE

Posted by: |

Waited 13 minutes on hold, hung up
Called again another day waited 28 minutes
Tried the CHAT - haha will call back
Very regretful that I put my money here

25

Virtually Impossible To Transfer Funds

Posted by: |

I did everything they asked. I set up the account. I sent the forms. I chatted. I emailed. I called. I verified over and over. Their stock answer is wait 3 days. I have waited 3 days 4 times and nothing has happened. You can't get to a supervisor. All Customer Support personnel PROMISE the issue is resolved and after waiting ANOTHER 3 days...nothing has been done DO NOT use this bank if you EVER intend to see your money again! FRUSTRATED is not the word. Next time I call and file a complaint against the bank. Horrible experience!!!

2
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Health
B+

Data as of Q4 2019

Data displayed below is for insuring bank: Comenity Bank
Learn why bank health matters

Health Grade Components

Overall
FDIC Certificate #27499
Year Established1989
Employees517
Primary RegulatorFDIC
Profit Margin
Return on Assets - YTD3.27%
Return on Equity - YTD24.26%
Annual Interest Income$3.21B
Assets and Liabilities
AssetsQ4 2019vs Q4 2018$13.96B$14.25B
LoansQ4 2019vs Q4 2018$11.11B$11.31B
DepositsQ4 2019vs Q4 2018$5.15B$5.28B
Equity CapitalQ4 2019vs Q4 2018$1.83B$1.85B
Loan Loss AllowanceQ4 2019vs Q4 2018$731.8MM$669.6MM
Unbacked Noncurrent LoansQ4 2019vs Q4 2018$455.8MM$461.4MM
Real Estate OwnedQ4 2019vs Q4 2018$0$0
  User-submitted Promotions & Notices

This section lists recent deals, promotions and rate changes submitted by our community within the past 90 days. Always verify official rates and promotions with the bank or credit union.

Comenity Direct Going Up??

  |  
Umm... So Comenity Direct seems to be increasing their rates, despite the industry slashing rates everywhere.

Savings 1.70% from 1.55% 
1 Yr CD 1.70% from 1.60% 
2 Yr CD 1.75% from 1.65% 
3 Yr CD 1.75% from 1.70% 

They did sent an email to their customers yesterday stating "As the Federal Reserve manages their interest rate, there is a direct impact on the rates for savings products in the market. While our rates will follow the marketplace trend, Comenity Direct remains committed to maintaining a highly competitive rate position* to maximize your savings. As a reassuring strategy in turbulent times, CD products guarantee that the rate you open with is locked in for the timeframe of the deposit."
3

Comenity Direct Rate Drops Savings Now 1.55% APY Cds Down About .4% Each

  |  
Comenity Direct has lowered their rates across the board.

HYS now 1.55% APY was 1.90% APY

I don't have the exact prior CD rates, but I believe they have all dropped by either .35% or .40% APY. The new rates are:

1-YEAR CD 1.60% APY
2-YEAR CD 1.65% APY
3-YEAR CD 1.70% APY
4-YEAR CD 1.75% APY
5-YEAR CD 1.80% APY
1

Comenity Direct Savings Rate Down To 1.90% APY, Cds Fall As Well

  |  
Comenity Direct has lowered it's savings rate 10 bps from 2.00% to the new rate of 1.90% APY.

CD Rates also all dropped:

12 month, 2.00% APY (was 2.10%)
24 month, 2.05% APY (was 2.15%)
36 month, 2.10% APY (was 2.20%)
48 month, 2.10% APY (was 2.20%)
60 month, 2.10% APY (was 2.20%)

These new rates were delivered to me by the mail robot at DepositAccounts.com because I "follow" this bank there. I decided to post the change explicitly in case other users don't use the "follow" function. I received no notice from Comenity Direct.
2

Rates
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Comenity Direct Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
1.70%$100$10mHigh-Yield Savings Account

Comenity Direct CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
1.80%$1.5k$10m5-Year CD
1.75%$1.5k$10m2-Year CD
1.75%$1.5k$10m3-Year CD
1.75%$1.5k$10m4-Year CD
1.70%$1.5k$10m1-Year CD
Locations

Comenity Direct is an Internet only bank and does not have branch locations. Its headquarters is located at 1 Righter Parkway, # 100 - Wilmington, DE 19803

The financial institution, product, and APY (Annual Percentage Yield) data displayed on this website is gathered from various sources and may not reflect all of the offers available in your region. Although we strive to provide the most accurate data possible, we cannot guarantee its accuracy. The content displayed is for general information purposes only; always verify account details and availability with the financial institution before opening an account. Contact [email protected] to report inaccurate info or to request offers be included in this website. We are not affiliated with the financial institutions included in this website.