Comenity Direct

Deposits held and insured by Comenity Bank

Comenity Direct - Good Rates And Good Online Experience

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Comenity Direct overall has been a good banking experience. The opening process (both for the initial savings account and for a CD) was simple and fast.

Easy to link external account for ACH, and allows for external accounts to push/pull. A few notes about transfers:

* Transfers initiated by Comenity are usually same-day, and start earning interest right away. When scheduling a transfer in the morning, the money was already transferred by the afternoon - both on Comenity's website and my credit union's. This is nice to have this speed, but keep this in mind if you try timing transfers.
* Transfers initiated by Comenity are subject to holding period of a few days, earning interest but not available for withdrawals.
* Comenity allows for external push/pull ACH transfers. These usually showed up in 1 business day, and were not subject to the holding period (part of available balance as soon as credited).

Their App and Mobile Experience work great - they have added daily accrual amounts to savings accounts, and now have the account number and routing number listed.

I only needed customer service for password resets. Experience was fast, pleasant USA-based representatives that were able to understand and assist promptly

Some items I wish Comenity would address:

* The ability to set up Beneficiaries for all accounts online
* The ability to change CD-Renewal/Maturity instructions online. Currently these require you to contact Comenity within the 10-day grace period, unlike other CDs (Alliant CU, Live Oak Bank) that allow you to provide guidance after opening the CD and modify as needed on the website.

Overall I have been surprised and happy by my experience with Comenity Direct and can recommend them if you are looking for a good online savings account.

Comenity Bank Columbus Ohio

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They are the worst bank I have ever used they lost one of my accounts completely turned me into credit agencies when I tried to contact them they said sorry we lost your account when we parted ways with wayfair/Comenty and we cant find or help you and it has destroyed my credit stay away this if a fraud they will destroy your credit and don't care

NO CUSTOMER SERVICE

Posted by: |

Waited 13 minutes on hold, hung up
Called again another day waited 28 minutes
Tried the CHAT - haha will call back
Very regretful that I put my money here

Rip Off Theiving Bank

do not bank with this institution. they unannounced restricted access to my savings account. no explanation. they are clearly using their depositors as short term financing. customer service is terrible and can't get any answers over the phone. the occ and fed should shut them down. dishonest and thieves.

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Health
B+

Data as of Q1 2021

Data displayed below is for insuring bank: Comenity Bank
Learn why bank health matters

Health Grade Components

Overall
FDIC Certificate #27499
Year Established1989
Employees489
Primary RegulatorFDIC
Profit Margin
Return on Assets - YTD8.1%
Return on Equity - YTD45.43%
Annual Interest Income$546.0MM
Assets and Liabilities
AssetsQ1 2021vs Q1 2020$9.13B$12.14B
LoansQ1 2021vs Q1 2020$6.89B$8.85B
DepositsQ1 2021vs Q1 2020$3.47B$4.75B
Equity CapitalQ1 2021vs Q1 2020$1.78B$1.52B
Loan Loss AllowanceQ1 2021vs Q1 2020$971.3MM$1.29B
Unbacked Noncurrent LoansQ1 2021vs Q1 2020$215.7MM$418.2MM
Real Estate OwnedQ1 2021vs Q1 2020$0$0
Rates
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Comenity Direct Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.55%$100$10mHigh-Yield Savings Account

Comenity Direct CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.90%$1.5k$10m5-Year CD
0.85%$1.5k$10m3-Year CD
0.85%$1.5k$10m4-Year CD
0.75%$1.5k$10m2-Year CD
0.70%$1.5k$10m1-Year CD
Locations

Comenity Direct is an Internet only bank and does not have branch locations. Its headquarters is located at 1 Righter Parkway, # 100 - Wilmington, DE 19803

The financial institution, product, and APY (Annual Percentage Yield) data displayed on this website is gathered from various sources and may not reflect all of the offers available in your region. Although we strive to provide the most accurate data possible, we cannot guarantee its accuracy. The content displayed is for general information purposes only; always verify account details and availability with the financial institution before opening an account. Contact [email protected] to report inaccurate info or to request offers be included in this website. We are not affiliated with the financial institutions included in this website.