Consumers Credit Union (IL) is headquartered in lake Forest and is the 5th largest credit union in the state of Illinois. It is also the 115th largest credit union in the nation. It was established in 1930 and as of March of 2025, it had grown to 583 employees and 265,552 members at 22 locations. Consumers Credit Union (IL)'s money market rates are 3X the national average, and it has an A health rating.
Field of Membership Restrictions
Membership in Consumers Credit Union is open to anyone through paying a one-time $5 fee to Consumers Cooperative Association.
See current membership details
Avoid Like The Plague -- They'll Lose Your Money
Their customer service is useless, and I can no longer login to my account. After waiting on hold for a half hour, they told me there's no one there who can help me. I asked if there was anyone else I could speak with, but was told no, I need to call the main number (again). It appears the money I had deposited with them is lost.
They Provide Quality Customer Service
I highly recommend CCU as a Credit Union to go through.
Nevermind
Where do I even start. Called costumer service to open a savings account and possibly a checking account. Right of the away, very dismissive on the phone and directed me to the website. I asked if I could walk in and just opened and account at a location. And I was told I needed an appointment. Anyhow, I went online and opened an account, and the account was under review for 2 weeks. Finally called and was told that I needed to upload a picture of myself holding my ID. And that the scanned ID was not good enough, I needed an actual picture taken. The way I see it, I paid 15 bucks and found out the type of bank this is. Will not be doing any sort of business with them.
Getting Worse
Understand, this credit union is nothing but silos. One department can't reach the next, or communicate in real time to resolve issues.
The interest they're paying on Rewards Checking/Saving with the minimums and requirements is barely average given the Fed's rate hikes and others rate increases.. An ACH out took 9 business days, another ACH in, when paying their VISA, took 7 business days to credit. Getting my vehicle title after paying off loan was a hassle, and you guessed it, it's never CCU's fault...Used to offer promotions and now rarely gives any reason to use them...
Just a disappointing financial intituion, racing to the bottom, and getting worse
Data as of Q1 2025
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 68588 |
| Year Chartered | 1930 |
| Employees | 583 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.49% |
| Return on Equity - YTD | 5.84% |
| Annual Interest Income | $57.3MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q1 2025vs Q1 2024 | $4.19B$3.58B |
| Loans | Q1 2025vs Q1 2024 | $2.83B$2.49B |
| Deposits | Q1 2025vs Q1 2024 | $3.47B$2.87B |
| Equity Capital | Q1 2025vs Q1 2024 | $346.6MM$249.4MM |
| Loan Loss Allowance | Q1 2025vs Q1 2024 | $36.6MM$32.8MM |
| Unbacked Noncurrent Loans | Q1 2025vs Q1 2024 | $26.9MM$29.7MM |
| Real Estate Owned | Q1 2025vs Q1 2024 | $0$0 |
