Fairwinds Credit Union is headquartered in Orlando and is the 5th largest credit union in the state of Florida. It is also the 92nd largest credit union in the nation. It was established in 1949 and as of June of 2023, it had grown to 581 employees and 226,144 members at 33 locations. Fairwinds Credit Union's savings rates are 10X the national average, and it has a B health rating.
Field of Membership Restrictions
FAIRWINDS is open to anyone anywhere.
See current membership details
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Fairwinds: Large but In Charge
When I opened my account at Fairwinds CU, I'd only previously had experience with big banks. My number one issues with big banks were insane fees and inpersonal customer serviceand the two things that motivated my switch and that I expected Fairwinds to deliver. On all counts, they did! For a credit union, Fairwinds is pretty big, servicing most of the people in my university and around the area. This didn't stop them from treating me like an individual. Every time I went to a branch, they knew me by name and referenced things we'd spoken about in the past. The customer service phone line wasn't nearly this personal, of course, but they still always made me feel like a person rather than an account number. Fairwinds was helpful to me on both ends through fraudulent account activity, switching around personal information when I moved, and even just normal deposits or cheques. All this came with little fees too, unlike the 40+ dollar overdraft fees I'd incurred haphazardly in big banks. Every time there was some kind of fee, they were very clear about what it was. Overall, Fairwinds gets an A from me for both clarity and connection.
I Love Fairwinds Credit Union!
I have been a customer of Fairwinds Credit Union for about 7 or 8 years and I have been VERY pleased with their service. On at least three occasions, Fairwinds has called me to ask whether or not I was responsible for some unusual activity they noticed. I live in Florida, and one of these times they called to ask if I was attempting to purchase $75 worth of gas at a gas station in upstate New York. I advised them that this was definitely not me and they blocked the transaction on the spot, canceled my debit card which had apparently been compromised, and sent me a new debit card within a few days. I feel that Fairwinds puts forth a lot more effort in protecting my account than any bank I have used before. It is a wonderful feeling knowing that my bank is watching for suspicious activity on my account and that they can block unauthorized transactions before they manage to take any money from my account and this makes me feel very secure.
Great Credit Union!
I have been banking with Fairwinds for more than four years now. Previously I had accounts at several of the large banks, but I was unhappy with their customer service and increasing fees, so I decided to try one of the local credit unions instead. Fairwinds has exceeded all of my expectations. Now I bank with them exclusively. I have checking and savings accounts there. Checking accounts are free with certain stipulations, so I don't have to worry about monthly charges to my account. Conveniently located local branches as well as free use of Presto! ATM locations allows me to access my account easily. I enjoy using their mobile app to deposit checks, view my accounts, or transfer funds between accounts. I have been very pleased with my experience at Fairwinds, and since they offer everything I need, I have no intention of switching to another bank.
Mortgage Loan Bait And Switch
Beware if you get a home loan with them. They will not honor their mortgage rate lock agreement and lie to get out of it. They showed inexperience throughout the whole closing process, including being unfamiliar with different asset sources (ie bonds) and demanding an appraisal before the actual inspection is complete. They also lied about not needing to be a member of the credit union to get a loan with them.
My realtor and the seller's realtor in their 30 years of combined experience said that they had never dealt with a lender like this one.
Fortunately many other lenders offer better customer service and competitive rates so I didn't need them after all. I'm glad they showed their true colors before I closed with my house.
Data as of Q2 2023
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 68417 |
| Year Chartered | 1949 |
| Employees | 581 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.31% |
| Return on Equity - YTD | 22.36% |
| Annual Interest Income | $73.1MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2023vs Q2 2022 | $4.46B$4.67B |
| Loans | Q2 2023vs Q2 2022 | $2.77B$2.50B |
| Deposits | Q2 2023vs Q2 2022 | $4.10B$4.35B |
| Equity Capital | Q2 2023vs Q2 2022 | $260.3MM$257.0MM |
| Loan Loss Allowance | Q2 2023vs Q2 2022 | $16.7MM$18.4MM |
| Unbacked Noncurrent Loans | Q2 2023vs Q2 2022 | $4.2MM$4.0MM |
| Real Estate Owned | Q2 2023vs Q2 2022 | $0$0 |
