Busey Bank is headquartered in CHAMPAIGN and is the 4th largest bank in the state of Illinois. It is also the 140th largest bank in the nation. It was established in 1946 and as of March of 2025, it had grown to 1,474 employees at 62 locations. Busey Bank's savings rates are 8X the national average, and it has an A health rating.
Bad Experience
Went to get a check cashed that is written thru this bank. Teller was rude and said I could be sited for fraud if I don't take it to the credit union. When I asked why because it is a settlement she got rude and said that I could come back this week and see if they have the funds. Just wow! Don't know if she didn't think it was real or just that I shouldn't have a person of color with that amount. Either way it was not a good experience.
Horrible Customer Service
I too hate wasting time dealing with signing up for another online account like this, but the customer service was so bad with Busey Bank I did it anyway.
Their customer service people eventually updated an account number when it changed for a credit card connected to their online banking, and then used that new number for a second account too. After too many messages they've told me they can't change account numbers and I need to create another account for the one they shouldn't have changed.
I've had other bad experiences with them too, I wish they'd never purchased my bank.
CANNOT EVER GET THRU TO BUSEY BANK
DO NOT BANK WITH BUSEY
If you EVER want to speak with a Person
* NEVER ABLE TO GET THROUGH
ON THE FIRST CALL
47 minute wait
13 minute wait - still waiting and 9:15 am
* I ALWAYS HAVE TO WAIT FOR TEN CALLERS
TO SPEAK TO A PERSON
* YOU HAVE TO WAIT FOR SOMEONE
TO CALL BACK
* NOT OPEN WHEN I CALL IN THE MORNING
* YOU HAVE TO EMAIL YOU TO GET THROUGH
* ONLY 2 PEOPLE ? AT THEIR
"CUSTOMER CARE ! CENTER "
* THEY CHARGE YOU FOR EVERYTHING
* CANNOT SPEAK WITH ANYONE
WHEN YOU HAVE TIME....
* YOU HAVE TO BE READY
WAITING BY THE PHONE
WHEN THEY DECIDE THEY HAVE TIME
TO HANDLE YOUR REQUEST..
Data as of Q1 2025
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 16450 |
| Year Established | 1946 |
| Employees | 1474 |
| Primary Regulator | FED |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.69% |
| Return on Equity - YTD | 5.21% |
| Annual Interest Income | $126.8MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q1 2025vs Q1 2024 | $11.98B$11.86B |
| Loans | Q1 2025vs Q1 2024 | $7.76B$7.5B |
| Deposits | Q1 2025vs Q1 2024 | $10.02B$10.04B |
| Equity Capital | Q1 2025vs Q1 2024 | $1.61B$1.48B |
| Loan Loss Allowance | Q1 2025vs Q1 2024 | $82.7MM$91.6MM |
| Unbacked Noncurrent Loans | Q1 2025vs Q1 2024 | $5MM$16.1MM |
| Real Estate Owned | Q1 2025vs Q1 2024 | $62K$65K |
