Guaranty Bank & Trust is headquartered in MOUNT PLEASANT and is the 32nd largest bank in the state of Texas. It is also the 359th largest bank in the nation. It was established in 1913 and as of March of 2023, it had grown to 494 employees at 33 locations. Guaranty Bank & Trust has a B+ health rating.
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Friendly People, Great Service
When I left the military, job opportunities led me to Paris, Texas. I needed a bank and help to purchase a home - Guaranty worked with me from a distance to ensure I had all of the things I needed and we could close on time. I have been a customer since 2000 and have had several loans with the bank - and they have worked with me each time. The tellers are always very pleasant and hometown neighborly. This bank also takes an active role in community activities. I don't plan on taking my business elsewhere.
Reliable local bank
Guaranty Bank is the local bank i started using when I was 18 when I got my first real job. Over the years they've gone through many changes but their service has always been reliable. The staff at any of their locations were friendly and always willing to assist with whatever issues I had. They also gave certain benefits for staying with them for so long.
extra fees are uncessary but they're worth it
I've banked with Guaranty Bank & Trust since 2002. I opened an account there because my family has banked with them for well over 30 years. They provide great checking services however, they do charge quite a bit of fees. I currently have a checking account with them and they charge $28 (I believe) for an overdraft. They also charge fees if you don't use your debit card more than 10 times a month. They also charge if you don't have a direct deposit set up or if you don't have electronic bank statements turned on. I think this is quite excessive for a small bank but at the same time I understand they are just that, a local bank. The good thing about this bank is they called me twice when my debit card number had been comprised so they are small enough to see catch this sort of transactions before they affect the customer and cause the customer major problems so I'm willing to stay a customer. They've saved me twice, once in the past month. I prefer the local bank to nationwide bank regardless of the extra fees.
Lack Of Integrity And Honesty At The Highest Echelons
I have lived in Longview, Texas starting as a little boy of about 5 years old, went to grade school here at South Ward and later on at First Ward when my parents moved to another part of town. My parents lived here and got married here. My paternal grandparents lived out in White Oak, and my grandfather was a Gregg county constable there in the 1940s. My maternal grandmother ran a rooming house on E. Methvin right next to the newspaper building. My wife and I are both retired and are free to travel as we like. For the last 11 years we have visit countries all over the world for shorter and longer periods of time. To finance these sojourns I have invested CDs in various Longview banks depending on which of them could give me the best rate of interest and used the interest transferred over to checking accounts with debit cards to finance our visits while “on the road”. For the past few years we have spent more and more time in Europe especially Sweden where my wife's parents live. As they are very old and ailing, we have stayed mainly at their home. In November, 2014 I was arranging things for a visit of up to 2 years mainly in Sweden with some brief visits to other countries in Europe. I had contacted a number of banks in Longview and found that Guaranty Bank and Trust offered by far the best interest rate on a two-year CD. On November 6, 2014 I went to their location at 200 W. Hawkins Pkwy in Longview and arranged for the CDs as well as for a checking account and a debit card. This was done with the assistance of Mss. T. Cano and L. Mock. I explained to Ms. Cano the nature of my stay in Europe and that I would be depending heavily on this card and my checking account for everyday expenses while in Europe. She assured me that there would be no problem and gave me my debit card and her Guaranty business card with telephone number and e-mail address and told me to call or e-mail her whenever I needed help or encountered problems. She assured me that the card would be good for the two years that I was in Europe. I also received a copy of the CD contracts and checking account documentation, where it clearly stated my address in Sweden and the duration term of two years for my business arrangement with Guaranty.. After arriving in Sweden later on in November 2015, the use of the card, etc. in Sweden went smoothly with no problems other than the occasional very late bank statement, which Ms. Cano took care of when I e-mailed her about it. In late April and early May, 2015 I made a short visit to Spain and discovered that the Guaranty card was blocked. I contacted Ms. Cano, who was the branch manager at the aforesaid bank, and she unblocked it immediately. It was shortly thereafter for the first time that I was told that I must notify her in advance of the country to be visited and the inclusive dates of the visit, but that the card was always open for Sweden and the U.S.A. Thereafter I financed mymany of my expenses in Spain with the card. Upon returning to Sweden in early November I continued to use the card as needed without any problems until August 2015,when I was planning a trip in Europe mainly to Germany. On August 26, 2015 Ms. Cano e-mailed me that the card was set to open for the period of my planned stay in Germany and short excursion into the Czech Republic, August 2-23, 2015. Later the same day I received an e-mail from a Wade White, vice-president at Guaranty, that due to information that he had read stating that Sweden and Germany were at the top of the list of 15 countries suffering from debit card fraud and that due to the risk for Guaranty my card would be blocked in the near future but I would be given an unspecified period of grace to take my assets out of their bank and arrange for investing them elsewhere. In connection with earlier trips to Sweden and other parts of Europe, I had already done some research concerning this problem and found that Germany and Sweden were at the bottom of lists globally when it concerned debit and credit card fraud. I e-mailed Mr. White an article from Forbes Magazine with statistics on Global card fraud indicating that Sweden was at the bottom of a list of 20 countries and Germany was third from the bottom. He sent me a seething e-mail claiming I was accusing him of being a liar and suggesting that if I was displeased with Guaranty's blocking my account I should get out of their bank as soon as possible. He also stated that the information he had was correct and that my information was out of date as was compiled in 2013 for the year 2012. Sometime later I sent him an article from cardhub's http://www.cardhub.com/edu/credit-debit-card-fraud-statistics/ showing the most recent statistics from ACI Payments Systems compiled in 2015 for the year 2014 and indicating that Sweden was at the bottom of a list of 20 nations and Germany as 3rd from the bottom as regards card fraud. For example, 8% of cardholders in Sweden experienced card fraud as compared with 42-43% of cardholders in the U.S.A. I invited him to email me his statistics supporting his claims about Sweden and Germany with detailed information as to who or what entity compiled them as well as the date that they were compiled and for what year. To date I have had no response.
Apparently Mr. R. Hamilton, president of Guaranty Bank and Trust, intercepted my e-mail dated October 2015 to Mr. White, and he had evidently seen that Sweden had very little debit card fraud and this was not a valid motive for blocking my card. There were several e-mails back and forth between us. Hamilton's position was in total agreement with Mr. White's that my card should be blocked albeit the motive was no longer the extreme dangers of card fraud in Sweden. In fact, he stated that Mr. White's concerns in this way were irrelevant. Now he introduced the fabrication that it had always been the policy of Guaranty to limit cards used abroad to short periods, perhaps a week or so. He also claimed that Ms. Cano was well aware of this policy and could not have agreed to let me use the card abroad for such a long period, and it must have been someone else who prepared my CD and checking accounts - he had no idea who and could not provide names - but whoever they were they no longer worked thereand they had given me incorrect information. Furthermore, he stated that even if the assurances were erroneously made by Ms. Cano or someone else, I have nothing in writing and therefore no proof. This, of course, is not quite correct. I have e-mails from Ms. Cano and many bank statements indicating purchases made with the Guaranty card in Sweden, Spain and Germany dating from November 2014 to September 2015. As of October 16, 2015, Mr. Hamilton has permanentlt blocked my card and cut me off at the knees financially for my stay in Europe for the last year of my stay here.
Guaranty unfortunately is a bank where the top echelons, as evidenced by Wade White's and R. Hamilton's actions and statements, employ unscrupulous methods to attain goals which in my case have been financially damaging in the extreme. At present, I still do not know their real motives for blocking my account. I know that in November 2014 there was a real possibility that the Federal Reserve would raise interest rates by the middle of 2015, but this did not happen. Now it looks as though the rates will not be raised until 2016, if then. With the relatively high CD interest rate that I received, as well as the postage expenses and email charges involved with my account they may have felt that my account was a loss for the bank. But this is pure speculation.
Horrible Banking App
I have been a customer for 10 plus years and the people are amazing and great, The bank is great to work with but their banking app is a piece of trash and has been ever since they created it. I has banking apps from another local bank and a to big to fail bank and both work flawlessly but their app constantly forgets your info and forces you to sign in again, the facial recognition feature will never work over a week, in order to sign in if you have forgotten your password, you must know your account number...no easy way to see who to call on the app to get help to sign in again...JUST PURE TRASH! HOPEFULLY MANAGEMENT WILL FIX IT ONE DAY!!
Data as of Q1 2023
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 1208 |
| Year Established | 1913 |
| Employees | 494 |
| Primary Regulator | OCC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.07% |
| Return on Equity - YTD | 10.48% |
| Annual Interest Income | $37.1MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q1 2023vs Q1 2022 | $3.35B$3.19B |
| Loans | Q1 2023vs Q1 2022 | $2.35B$1.98B |
| Deposits | Q1 2023vs Q1 2022 | $2.63B$2.82B |
| Equity Capital | Q1 2023vs Q1 2022 | $347.7MM$320.6MM |
| Loan Loss Allowance | Q1 2023vs Q1 2022 | $32.0MM$29.1MM |
| Unbacked Noncurrent Loans | Q1 2023vs Q1 2022 | $6.6MM$2.7MM |
| Real Estate Owned | Q1 2023vs Q1 2022 | $38.00K$0 |
