Inactive as of August 31, 2015
H&R Block Bank was closed without government assistance, and is no longer in operation
Overall, I love the online experience. I have my paychecks direct deposited and it feels it is completely functional that way. It has E-pocket options, that look similar to a savings account that I have not utilized yet, but I may in the future. I have contacted the customer service department when I was having trouble with unauthorized charges, and they were very helpful. The have auto bill pay options, and the option to load physical checks from the mobile app. The mobile app web experience isn't as great. It makes you type in your email and password every single time, and it is easy to make errors on a smartphone. It immediately signs you out so you can't really go back and forth between apps budgeting expenses. For that reason I haven't tried to load physical checks. If I have a physical check I cash it, but it is a hassle trying to pay bills that way. I hope the mobile portion improves, but other than that, BofI Federal Bank for H&R block has amazing affordable services.
My wife and I routinely do business with several credit unions, banks and brokerages. So I can speak from experience when I say H&R Block Bank does not exhibit the level of customer service and professionalism one can reasonably expect from a financial institution today. As an example, ACH transfers typically occur in two business days, but at H&R Block Bank they represent a slow, drawn-out process, perhaps by design. ACH transfers from this bank routinely require more than a week between CD maturity and the arrival of proceeds at the destination account. In an attempt to learn status of a recent ACH transfer, I requested an ACH Trace Number from customer service after being told the transfer was made a week earlier. I was informed Trace Numbers are only available from the bank's back office, which has no direct contact with its front office. Therefore, three business days are required to obtain Trace Numbers. In this case, it means our funds might be missing in action for two weeks before any further action is possible. Aside from what these delays mean in lost earnings, it raises the possibility of serious consequences if an ACH transfer goes awry. For brevity's sake I have omitted additional reasons why our business with H&R Block Bank is coming to a permanent end.
Want your money out? O.k., fill out a form and fax it in. No fax? Well then snail mail it. We'll snail mail a paper check back to you in 10-14 days. On-line transfer? Oh no, we don't do anything over the intertubes whatever that is... this is 1970 isn't it?
This bank is so unhelpful I thought I was the straight person in a Bob Newhart script recently. Have been trying to get my funds out for over two weeks and am no closer than day one. Phone contacts are good at reading scripts, not helping customers. STAY AWAY.
I gave them 1 star simply because it would go no lower. I have tried several times to transfer money from my account to my emerald card. Each time a I have been told the money was on hold. According to them a case was issued and I should receive my money in 2-3 business days. It is 4 business days and still no result. As soon as I get my money I am transferring to another account and tearing up emerald card. I will never do business with this company ever.
My first time investing my Inherited Traditional IRA. They offered 1.5% so I went with them, previously I had been with a MM with Vanguard. They wouldn't let me take out the RMD before the CD expired. I now learn that, by law, you have to be allowed to make the RMD without penalty, and there's a form involved. NOBODY seemed to be aware of that. They had to get my form where it was being transferred by a certain time or there was a huge time, forms weren't received, you name it. I got my money, but this nonsense about the RMD is downright unethical. How would you be able to make payments on a 5 year CD? Stay far, far away from these guys and go with a strong, legit institution like Met Life or Ally.
Stay far far away from this dysfunctional organization. They claim to have ACH service, but it is not like anybody has ever heard of. You have to download and fax a form and it takes 4-8 business days to post!! Nobody there can answer questions and I was told someone would call me, its been 4 days. I successfully logged into my account and then later was locked out. The system makes you jump through at least three burning rings of fire, teasing you that one can reset and then informs you are locked out from resetting because this was not setup first and please give them a call?!!? I did and was informed I can access the system after midnight friday. Well its saturday and no joy untill at least tuesday because they answer phones only M-F CST. Also they have very restrictive policies for moving money that i was not informed about along with everything else I mentioned. I will wait untill interest is posted and am running far away from block bank. Less Than one star.
We do not have health information for H&R Block Bank , because it is no longer an operational bank.
Sorry, we do not have rate data for H&R Block Bank .
Sorry, but we do not have location data for H&R Block Bank . Its headquarters is located at One H & R Block Way - Kansas City, MO 64105