I have been a member of Lake Area Bank for a short time compared to my Wife who has been a member her entire adult life.
I have always said I love the small town feel of the bank but today 0/30/2019 just reinforced my feeling. Shortly after 5pm i for a call from the fraud department regarding some suspicious activity.
I have gotten some calls like this from LAB before when using my card for an online purchase and was able to verify the charge with no issues, however today like i stated i get a call from the fraud dept. I listened to the charges and did not recognize any of them. The Fraud rep canceled my card immediately and gave me instructions. I called my local branch and someone picked up after a couple rings. I explained the issue and they were very quick to jump in and get the ball rolling. They stated a new card will be ordered tomorrow morning and that all the forms i need to sign will be ready for pick up. All of these fraudulent charges were help and i was contacted super fast.
I cannot say how relieved I am and pleased with the staff. They were very reassuring and made me feel like this issue was the most important one.
LOVE THIS BANK!!!!!
I love my local bank and am literally across the street from them. The tellers usually remember my name and greet me with a friendly hello. I have my checking account, savings account, and a mortgage through them because they provide excellent customer service for all of the above. The one thing I don't like about having a small bank is a lack of 24/7 support that most big banks have, but I happily exchange for a small staff that knows me and my preferences. I generally drive up and the teller is VERY fast to make deposits or take cash out. Overall, I'm very happy with their level of service.
I work right across the street from Lake Area Bank. They always have friendly employees and they usually remember my name. The drive-thru is VERY fast and they always do my deposits right. They have even reversed fees a couple times. I appreciate their location and their employees. They have done well enough to earn my mortgage too.
The head banker, specifically, sat down with us to open an account and quickly went through all details while semi-playing with our newborn daughter. She opened the account and had debit cards shipped out to us ASAP then also answered questions their online presence and how to use their app. Their app isn't the best, but its better than previous apps I've used for banking.
The one downside to Lake Area is they don't have 24/7 customer service like most larger banks, but their is next to no wait during service hours.
This bank has very poor Customer Service. They don't respond to emails, and don't ever admit to any wrong doing. This bank lies about checking things, and does not do its due diligence. If you are looking for a bank that cares about you and has your interests, this is not the bank for you. Would not recommend at all. Be warned!
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|Lake Area Bank Locations|
|Lake Area Bank||12790 N 1st Ave||Lindstrom, MN 55045|
|White Bear Branch||1400 East Highway 96||White Bear Lake, MN 55110|
|Hugo Branch||14602 Everton Avenue North||Hugo, MN 55038|
|Stillwater Branch||5795 Morning Dove Avenue North||Stillwater, MN 55082|
|Forest Lake Branch||808 W. Broadway, Suite D||Forest Lake, MN 55025|