I expected Opus Bank to be a good bank for a small business. I was mistaken. They take your money, hold it to get interest elsewhere, charge fees and when you want them to help find a source to apply to for the Covid19 Federal funds, their head is in the sand. They have nothing to offer a small business during this most crucial time, and no answers. Worthless to a small, growing, Essential business like mine.
Pieter de Monchy
Well, it's 2019 and Opus Bank hasn't improved. I can't believe they are still in business, considering the awful reviews, lack of service and options, and terrible app. The only reason why I'm giving them 2 stars is because of the staff at the local branch I went to. They were all nice, helpful, and tried to accommodate me. Unfortunately, the bank simply won't do certain things, so the employees were not able to help me. It wasn't their fault, it's corporate's fault. I had a business checking account and was not able to do any mobile check deposits. This was weird to me since I could with my business checking account at a credit union (s/o to Credit Union of Southern California for being awesome!) but not with Opus Bank. I asked the teller and he said, "No, you can do mobile check deposits." He though we could but didn't realize that Opus Bank is behind the times. Lol. Turns out, they don't allow that for businesses. Yet, Wells Fargo, my Credit Union, and Bank of America all do allow this (up to a certain amount per month). Anytime I had a question (how large a payment I could process at one time, how to set up mobile deposit, how to order a new card, how to dispute a transaction) the tellers in the location sometimes could help and sometimes could not. It's like they were told one thing but when I called the 800 number corporate/help center they said something different. The worst issue was when I tried to close the account. I asked the teller if I could close it on my own, without my partner's signature since we moved very far away. We were both on the account and we're both partners in the company. He said I MUST bring in both people to close and sign. We already moved about 2 hours away so I waited until we could both take a nice road trip to shut down the account. I called the 800 number to verify that we need both people there and the representative said yes. We finally drove down there together and guess what?! The teller says that we DON'T need to have both partners there and I could have done this on my own way earlier. This was so frustrating because I asked the people in the bank location a couple of times and EVERY time, they told me that we both need to be present. I even verified by explaining what kind of account, company, and partnership type this is and every time, it was confirmed. It felt like nobody really knows how things work and this is made worse by not giving us any paperwork that explains the rules of our account. I read through all the stuff they gave us and it's only sales flyers. Upon closing my account, he didn't give me anything...just the cash. No receipt or anything. I asked for my last statement or something and he gave me a transaction list. He said that's all he could print out and I believe him - Opus Bank does not give their employees the tools to make customers happy. Their system is old and needs to be revamped.
I haven't switched banks yet but I'm looking. Most of my friends that I convinced to move over to FCB have left Opus. This is no longer a family business friendly bank. The new on line banking site is terrible. I've started getting hit with the fees. You may as well talk with the ATM if you have a question. The tellers are now robots. You get I'll inform management of your request (AKA you will get no answer). I'm sad to see FCB go. They were a great bank.
We do not have health information for Opus Bank, because it is no longer an operational bank.
Sorry, we do not have rate data for Opus Bank.
Sorry, but we do not have location data for Opus Bank. Its headquarters is located at 19900 MacArthur Blvd., Suite 190 - Irvine, CA 92612