Was with this bank for several years. Customer service is very hard to reach and your issues get completely ignored. Mandatory 3-factor authentication dumped on customers with no notice / opt out. Makes transferring money very difficult. ACH limit of $5K also makes getting your money out take months.
I would not wish this bank on anybody.
Just a word of advice to anyone doing buisness or accepting payment in form of cashiers checks or even regular checks at that. They are a cashiers check and supposedly guaranteed to clear because they are backed by the bank or credit union they come from correct? Wrong! Not with AA ones. For starters there is no acctual location that they have that has physical cash and can cash one like a normal bank or credit union does. Second, that wouldn’t be a big deal because you can take a cashiers check to any check cashing place and they honor and cash them. Well usually, but not if it’s from AA credit union! They will not at all regardless of amount because AA doesn’t and isn’t willing to confirm if it is valid or not. When check is scanned and ran through system it is automatically checked and verified by bank or credit union in seconds and most all times clear as long as it’s not fake or anything as this is what system is for. Instead if it’s from AA credit union it is automatically denied because no way to check or approve it! Same thing at wal mart who cashes almost anything legitimate. They use certegy who is a separate company to determine if checks can be cashed or not and that is what goes on when you see them run them through check readers. Well even certegy automatically flags them and denies it! This is the same with regular checks an individual writes you from AA credit union. You absolute only single option is to physically go to your own bank and deposit it into your own personal account, hopefully you have one, your bank isn’t far and you better have enough funds in your account to cover it if cashing at your bank or you get to deal with the hold they put on the check. Not really a big deal except most times when dealing with a cashiers check it’s due to it being a large amount and more than usually willing to gamble on like if was a regular check that could bounce or possibly because you don’t know the person personally like sales of a vehicle to them etc where funds need guaranteed better than a regular personal check does. Basically they are cashiers checks that can not in any way be used like, cashed or anything in anyway like they can be from every other bank or credit union across this country because the supposed guaranteed funds of their cashiers checks cannot be proven as backed or legitimate in any way. So only accept them at your own risk and be aware that you will HAVE to deposit it and run it through your own personal account if you want the money it’s supposed to be for. They should have to legally use the same backing standards as all other bank and credit unions use with them or stop offering them under the false cover of being a cashiers check. They should be forced to put “not a cashiers check and for deposit only” on them like the IOU that they are.
I been with this bank for 3yrs now and never had a problem with them. But lately they have been falling off. They take forever to answer the phone. If you lose your card after they close. You have to wait til the next day to contact Them. They charge my card twice for a transaction I made 3weeks ago. They is not good for business like they use to be. I think They got money hungry. Sence all the lawsuits payoffs so just becareful. Don't get mean wrong they help you out. It just seen like they try to get over on you sometimes. They not the same. I recommend them to no one.............................................................................................they say my subject to short here you go lol.........................................................................................................................................................................
Terrible. I hate it so much every time i try to log in it sends a stupid verification code to a random number and then i have to call the number and ask them for a code and i tried to register my own device and it did another random number. I tried to call american airlines credit union amd they never answered it just kept ringing..so what if my card was stolen and i wanted to cancel it and they just didnt answer. I hate it and i am so angry.
I left TD Bank after they had repeatedly messed up my accounts and went directly to American Airlines Credit Union, a bank that had just opened up in my then-place of work, the airport. At the beginning, everything ran swimmingly. They were extremely helpful in setting the accounts (checking and savings) and explaining all the terms and conditions that came with it. Also, their online banking services are top notch in comparison to TD Bank, where I can easily manage credit card payments and utilities all from the same place. For the past couple of years, I've noticed a major lapse in their customer service. Just today, they deactivated my card without notification, and I spent over an hour with them trying to get it turned back on. It involved an online chat and multiple phone calls. At various points in time, AACU has been both an absolute delight to work them as well as a total nightmare. I still wouldn't go back to TD Bank, but AACU's services has gone somewhat downhill since I've joined. I really hope they manage to go back to a more welcoming and easy environment.
I was a member here for 20 years with checking, savings and an auto loan. In the beginning the Credit Union was wonderfully helpful and effective. However each year the service and products waned in usefulnees and competitiveness. While their slogan is "We Work For You", that couldn't be further from the truth. ACCU works for itself through surreptitious fees, onerous security questions, web page outages, and just plain incompetent agents that can't seem to help members with basic problems like account openings or address changes. AACU is the credit union's equivalent of the banking industries Bank of America. Just like the airline American Airlines, the years have not been kind to this credit union and each year the become a little worse. Buyer beware.
They will take your money and do with what they want with it, without your knowledge or permission. They harass you by denying you access to your account not only by debit but on-line, so you cannot pay your loans or deposit money. They assessed a overdraft fee on me because when I deposited money into my account, they purposefully diverted it and put it into my savings account, so they could collect their fees, even though I had proof that it was supposed to be deposited into my checking. Then charged me a fee for trying to debit money from my checking because it had no money in it because they put it in my savings. When I brought it to their attention, they said "prove it" and I did. They credited some of my so called overdraft fees but not all of the transfer fees they charged me. This bank is the worst. Your money isn't your own at this bank, beware!
Terrible communication. My bank account was locked, which was locked on a Saturday, basically as soon as you could not contact them. They are not open Sundays, and Monday they are off because of a holiday. There is no email regarding why my account was locked, and 0 contact about how I can now, not log into the website, nor access my bank in any way. Other family has also had hard issues with this bank. Do not use.