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had nothing but problems since they took over sefcu... rude and unknowledgeable customer service, supervisor was clueless too and unpleasent to speak with. they have system issues which delayed them processing my loan payment by almost a week, i called them to have them fix it, they said they see the problem, acknowledge the system delayed the process and even CHANGED the processing date and they refused to do anything to fix it, said there is nothing they can do. when a customer selects a payment date for a payment to be posted, the system should not change it on its own. i have confirmation on the date i selected for my payment, but their system did not process it, and they can see where their system changed by out 5 days later. i brought up the issue, they confirmed that is what happend and said their is nothing they can do to fix it. even tried speaking with a supervisor that was no help. the payment was processed on THEIR SITE, their system delayed in processing the payment, but they refuse it fix it. such a unprocessional company, and the staff doesnt know what they are doing, and they do not care at all!!!!!!!!!!!!!!!!!!!!!
Stay away if you can... maybe find a place that actually sees you as a person rather than their bottom line. I was a customer of Capcom for over 17 years... never really a problem. I got scammed for about $1400 and receive social security. Capcom was understanding and allowed me time to pay it back knowing that I did not get any of the money I lost. I was able to pay back over three-quarters of it but ran into financial issues as most do on SSD. A week ago, I received a bad check for over $800. It went through the bank verification system and posted to my account. I learned a week later it was a bad check and my account was deducted, ending up negative that amount. Fine, my bad for trusting people. I called, told them I would cover that amount even though it would be an insane hardship for my daughter and me when my SS was deposited. I was told my SS would not be touched at any point without my permission. But without notice, they took an extra almost $500 out of my account on top of the $800, a day before Thanksgiving and a couple of weeks before Christmas. I could hear the indifference in all of their voices. They could have given me notice. They could have waited until the next month, especially after realizing I had just lost $800 from a bad check. They did not care. I pleaded but they just dismissed me. There were other options. These people will smile to your face while caring nothing for you or your well-being. They are there only for your money, and I get that it's a business. But at some point, you have to see people as human and act accordingly. Seriously, if you expect them to support you when things go wrong... find a different place to bank. If you want a bank that cares about your family's well-being... find a different place. If you need a bank that you can trust with your money... find a different place. If something goes wrong and you expect your bank to do their job and not violate any federal laws... you may want to find a different place to bank.
I had Capcom before the merge and it was amazing every time you had a transaction pending the money would actually already be out of your account for the bill that is pending and yes I was usually hit with insufficient fees and it wasn't amazing but it wasn't an awful amount on like Broadview I am noticing with Broadview that anything impending it doesn't actually take the amount out of your account so if you spend it you are screwed because they just are basically holding a spot without the money if that makes any sense so then it disappears until days later it shows up in your account that they tried taking it out and then it shows up again that they put it back in your account and then days later again you're hit with about five insufficient fees also with Capcom your transactions are nice and organized by like date and when they actually came out unlike Broadview it is all over the place I have noticed that I'll have transactions not line up with the right amount of money I have left in my account because they will include your insufficient fees before you even know you've been charged insufficient fees and like I said it will be many transactions after that you will then be hit with the insufficient fees and they are just random $10 here $20 there $28 here another $10 there last paycheck it added up to about $180 for me in insufficient fees and now today my account should be at 0 dollars but for some reason my account shows I'm at negative 90 dollars which doesn't add up with any of my transactions whatsoever but I'm assuming I'll be hit with some insufficient fees in a few days which also doesn't make any sense and does not add up with any of my transactions I will be contacting support later and will update this after I spoke with but I suggest running away from Broadview they suck Capcom was a great and I heard SEFCU was great but Broadview is awful
Terrible since the merger. Savings rates are criminally low, loan interest rates are better thru large national banks, the staff is clueless as ever, the website and app are downgrades from what was previously available, and there are frequent outages. I'm taking my money out ASAP, I suggest you never put any in!
Hi I been a member for sefcu for 15 plus years and during the switch to Broadview they sent a message saying they were going to be linking accounts to change them and not to worry and we didn’t have to do anything in which I just found out that was a LIE. My disability daughter ssi monthly deposits have been sent to her old member number which now is another members account so I talk to ssi and they said it was the bank because of the switch and they had multiple situations like this happening, then talked to the bank and they say it was ssi so now the bank found the account and member were the money is at and they now keep giving us a runaround on getting my disability daughter money that she needs for her disability’s so at this point I don’t not give a shit who did what just fix it for my daughter ASAP or me and her mom are taking this to federal court and do a class action suit against ssi and the bank!! So stop playing games with my disability daughter because we will do anything for her so stop playing games and causing my family an extreme and unnecessary amount of emotional distress!!! And to think this bank was rated number one who u people pay off to get that must of used other peoples money for that cause this now is the worst bank ever should’ve stay sefcu.
DO NOT USE OR CONTINUE WITH BROADVIEW FCU. From reading posts, I see that very many of us are having the same issue with Broadview: increased and intrusive surveillance of our accounts for “fraud.” My recent experience, which now has extended to flagging every single transaction I attempt as potential fraud (“The hold has been removed”—until the next time and a new hold), has shown me that the transition from SEFCU to Broadview was a disaster, and that January 1 marked the beginning of a new algorithm (or something) that targets all users who don’t conform to some hidden, unwritten profile. My husband and I have stellar credit ratings, have had only 1 incidence of fraud in the entire 10 years using SEFCU, and pay off the balance in full each month (as my husband points out, this is exactly what a credit card company *doesn’t* want: no interest charges being paid). But this “good customer” status apparently counts for nothing now, since there is no institutional memory of a good customer (I was told by the local Albany “help” bureau that they only go back 8 transactions when looking at an account), and as a result, the suspicion of fraud/flagging that they themselves created 8 transactions ago carries forward to all subsequent transactions and ups the suspicion level to the point where they will start disallowing transactions for no other reason than your “past history.” They started it, and then build on that erroneous suspicion––this is Catch-22, you can do absolutely nothing about it, but they are playing with an individual’s credit rating and standing, embarrassing and inconveniencing customers at point of sale, and basically not allowing you to use your card, for no reason that anyone will give. They are unable to determine who’s a fraud risk and who isn’t, thus everyone is placed under the blanket of suspicion for every transaction. I got a big song-and-dance from the help rep in Albany about the huge increase in fraud; “you don’t think it can happen to you but it can” (but it *isn’t* happening to me!), and absolutely no answer to my direct question: Why are you doing this? I was also lied to point-blank about my most current turndown: I had a case number from the Fraud Bureau, but they said oh no, it was a system error, the transaction went through a second time in a few seconds. First of all, fix your system! Second of all, it took a little longer than that: how could I have gotten a case number, which required my making a phone call to the Fraud Bureau in response to their phone call, wait time on hold, hollering back and forth, and finally generation of a case number—in a few seconds? A flat-out lie. Broadview’s new unacknowledged policy is corporate gaslighting, and possibly defamatory, and because I have other things to do in my life I am ceasing use of my card, paying off my balance, and closing my account. Otherwise I will get hell every time I try and charge my groceries, even if I’ve charged them 100 times before. You have to realize that according to the new corporate bull, *everyone* is a potential fraudster now, and they are clearly weeding out those customers whom they don’t want, for whatever reason (don’t pay off your balance every month!) But you cannot run a credit union this way for long. I predict someone will get haired off enough that there will be a consumer fraud lawsuit soon, or even a class action suit; in the meantime, get another card and dump Broadview asap.
Unlike a lot of the reviews here I did love Sefcu and never had a issue with support or anything. I had banked with them for 15 years.
Now after the merger happened and we now have to deal with Broadview I have had nothing but bad experiences. The two most recent issues are as follows:
I was two hours from home and needed gas. I had my 2 debit cards (Shared account w/wife and my checking account) I also happened to have my wife's shared account card. All of the cards were declining at both the pump and the ATM inside. (Plenty of funds in all accounts). I messaged into support and both of my cards were shut down due to fraud. I never got a message from support via text or email saying they detected activity like I used to get with sefcu and I was out of luck to use those. I asked for them to fix my wife's card (shared account which I am a signer on) and the rep just kept stating that he couldnt help me with anything. He then stated "Are you even reading what I am saying" and immediately ended the chat. I understand that it is my wife's card and accept that you cant do much with that despite being on the account and both of us being signers. My bigger issue was he was just a straight
***hole on the chat. Thank god I had another form of payment with me but like how are you going to shut my cards off with no warning or reaching out.
My second issue again revolved around a fraud detection. about 6 months prior to the above mentioned problem my card started to decline saturday evening (plenty of funds) I tried to call into support and couldnt get anyone on the line. I then messaged into chat to get the card turned back on. The person on the chat told me that there was no one to help until the next business day aka Monday. so they let me with no access to my funds for over a day and a half. Much like my other experience I asked why I was not notified so I could verify and they had no answer....
In both instances there was no fraud either time on our accounts nor do we generally engage with out of norm spending patterns.
The support team is rude, abrasive, not helpful in general, and the lack of after hours capabilities has led to my wife and I looking to move all of our accounts out of Broadbview.
As a long time member in Sefcu I was satisfied with service. As they have merged and become Broadview, I am very disappointed in the customer service aspect. All very recently I have seen my girlfriend unable to receive a new card in the mail by waiting over a month now. Called after 2 1/2 weeks to say she never received and to have a new card sent and that one yet to be delivered as well. And with me, I had my card frozen due to potential fraud. Tried to use it on a Sunday and didn’t work. No one is there to answer phones on Sunday so I used the chat on the app. It’s as if the chat are either bots, or people with no brains that are told you cannot think, just read from our script, 24/7 assistance should be called 24/7 waste of time. I am unable to have my card tuned on, so a whole day I had planned to Christmas shop and get things ready for the week are all unable to be done because chat members cannot assist. If you hVe any issues with your card/account I do not trust this bank to help with any ease, and will be looking for another bank, I stress to strongly stay away if considering this bank
After paying mortgage off Broadview would not release money I had in savings with their bank. Turned out I had to pay county $50 for a lien release. When I look into this the county tells me bank usually pays this fee. It wasn’t this that upset me but the customer relations when I went to pull money out, their attitude, lack of communication and unprofessional behavior the leads me to take the time to tell anyone who will listen. If you deal with this bank read the fine print and know when they are done with you they’ll turn on you.
This is the worst experience with a bank that I or anyone of my colleagues have ever had. I am a physician, and purchased a licensure examination through an American board association. This was marked as fraud through the bank. The bank never notified me of this fraud and my card was subsequently declined. I proceeded to spend over 8 hours on the phone with various representatives giving me various phone numbers, with 45 plus minute waiting times on each phone call, with multiple folks hanging up on me when they did not know the answer to my questions. Questions. The assistance on the apps provided me with the wrong phone numbers. I ended up going into the local branch of the bank to remedy the problem. Unfortunately, one of the members that I had spoken to on the phone decided to cancel my credit card and open a new credit card. I did not consent for this. When asked to remedy the situation, the bank declined to do this. 10 years of my credit has been destroyed because of this. I will be moving all of my money to another bank and recommending against the use of Broadview Federal credit union.
I have banked with SEFCU for far too long, as in general I don’t need much from them other than a working debit card. If a problem arises, you’ll find a highly ineffective customer service department.
My debit card recently broke in half, so I ordered a new card over the phone and was assured the number would remain the same. Lo and behold, it’s not. My card was shut off, and I was told to just wait approximately 2 weeks for the new card while I receive email after email with declined payments for bills and purchases.
I was then told the next day that the card could be re-ordered to be “rushed” for a $25 fee, even though it was their mistake.
Not surprisingly, I called today and was told that the system shows the card was not in fact put in for rush delivery. So another lie or possibly just pure incompetence across the board.
I asked what I am expected to do while my bills go unpaid for several weeks waiting for this card, and the response was maybe I could try paying in cash. Very helpful.
In previous conversations with customer service, I changed my address 3 separate times. The address was never changed.
The only response I ever receive when asked what I am expected to do in these situations is “sorry”. It’s akin to speaking to a child. There is no actual explanation or solution to any problem whatsoever. Just “sorry ‘bout that".
Recently I have gone into stores and my card declines randomly, then I am told “it’s all the SEFCU/Broadview cards doing that today for some reason” by the clerk. The app seems to be down as often as it is working.
I have never written a business review before. But for broadview, I’ll make an exception.
If you’re choosing between banks or credit unions, I’d recommend allowing a raccoon to hold your money before considering Broadview.
SEFCU was awful but since being taken over by Broadview FCU they are HORRENDOUS!! If it's even possible they are worse then SEFCU. Run fast from this credit union. It has been one F up after another. From losing my money to reversing an ATM deposit and not knowing what the heck they did with my funds to multiple spam Broadview text messages, I have had enough. I've had this account since I was old enough to open one and hate change but Broadview is making the change easy for me. I cannot wait to get rid of them. You can't make this sh!t up. To tell me they don't know what THEY DID WITH MY MONEY after THEY reversed the ATM deposit was mind blowing! I'm done and if you are smart you won't even think about using them.
Very poor customer service. I have two problems I am unable to fix. I am unable to place an order with Amazon.it and I can’t download the pdf of my credit card statement. I was told that my account would make real time approvals of my charges for amazon.it and that would solve the problem, which it didn’t, and all the fixes they suggested for my downloading my pdf of my statements has not worked. They have 24/7 customer service which means they have someone available 24/7 to tell you to contact them again during business hours. They also have no notes in your file so whenever you have to contact them again you have to explain the problem again. I started out years ago with SEFCU, but will not be staying with Broadview. I’m giving 1star only because there are no fewer stars I could give.
I have been with SEFCU for 20 years. I have done a lot of banking with them over this time but one of the things that is really annoying is there inability to trust or respect other financial institutions. I deposited a check from a major corporation and SEFCU put a week long hold on it to make sure they got their money first. Now I realize this is considered smart business but when you have customers that are counting on you maybe take a risk for them or use common sense which would tell you a large corporation would not renege on a tiny insignificant amount of funds they pay out. It used to be SEFCU would hold funds on certain checks and against certain institutions but not on all. It is just a shame and makes me think if SEFCU can’t trust any other institution how do we know we can trust SEFCU.
Dealing with this bank has recently become a nightmare and I would advise to stay away from them.
I have been a member for 8 years. I was researching loan info to purchase a property and the mortgage representative I was sent to (after the 1st one I contacted failed to forward my number to the right dept), Bo* Kel** gave me 5 minutes while he was driving and directed me to an online loan application. When I wrote him back saying I was still doing research and had other questions, he ignored my e-mail and never responded. I guess I wasn’t quick money for him.
Recently I have had money sent to me from Canada. SEFCU has acccepted some transfers, but not others within a 2 week period. The banks are less than 250 miles apart from eachother. They consistently give contradictory and inconsistent information that fools one into continuing in the hope they can effect a simple banking transaction. Meanwhile, sums of money to be used as a down payment for a property have been sent multiple times at a cost each time, and yet the money is sometimes accepted and sometimes not. This also drags out the home buying process and adds yet more stress to it, and for no rational reason apart from a bank that does not know what it is doing. Today they rejected another transfer after giving the information their customer reps told me to give and that I verified with them over 3x. They then tell me to go to the Canadian bank to find out why SEFCU rejected the transfer after I adhered to what the SEFCU representatives told me. Apparently, when I call and ask customer service for correct info to have money sent that information is not correct. They are clearly unable to give correct information and have consistent policies. This is extremely unprofessional, not to mention infuriating and costly at $50.00 for each attempt to send money.
SEFCU can handle functions at the basic teller level well. They have good tellers. The rest of their operation is unprofessional and I would recommend avoiding them.