Burke & Herbert Bank & Trust Company
Burke & Herbert Bank & Trust Company is headquartered in ALEXANDRIA and is the 6th largest bank in the state of Virginia. It is also the 194th largest bank in the nation. It was established in 1852 and as of March of 2025, it had grown to 814 employees at 80 locations. Burke & Herbert Bank & Trust Company has an A health rating.
Extremely Disappointed – Poor Communication And Lack Of Professionalism
I had a terrible experience with Burke & Herbert Bank while trying to secure a mortgage. I was initially approved for a loan at a mid-6% rate by their senior mortgage officer, Socorro. After that, everything went downhill. Socorro pulled my credit and then completely dropped the ball — no follow-up, no updates, no communication whatsoever. Despite having a seller accept my offer and a 30-day closing window, my loan was left sitting with no progress.
After multiple attempts to reach out and get answers (which were ignored), I had to physically go to the bank on a Saturday and speak to the branch manager to understand what was going on. Only then did they escalate the issue to a higher-level mortgage manager, who also failed to complete the loan in time. Throughout the entire process, there was zero accountability and no clear communication from anyone involved.
Because of their negligence, I ended up losing the house and my earnest money — a devastating and completely avoidable outcome. I would not recommend Burke & Herbert Bank for anyone seeking a mortgage. Their lack of professionalism and disregard for timely communication cost me thousands of dollars and a home I had under contract. Avoid at all costs
Do Not Consider
I became a client of Burke & Herbert after a merger with Summit Community Bank in 2024.
I had a savings account with Summit for three years; great service with never a problem. That changed with the merger.
To begin with I was on hold for 30 minutes+ when trying to speak with a customer rep.
Then after seven successful deposits I realized after a week that the eighth one was not completed. I was not advised by B&H.
When I called to find out why the deposit was not completed I talked with a customer rep who said that she would find out and call me back. I never received the callback.
So I called a second time and a different customer rep told me that he would find out and call me back. He did call back and told me that my local bank had refused to send the funds (after seven successful transfers). Perhaps my banking instructions had changed. They had not.
Interestingly, when I closed my B&H account the funds were deposited in my local bank even though the banking instructions had not changed.
Profoundly Incompetent
This bank merged with Summit Community Bank (The bank underlying the SFGI Direct product).
Unfortunately they have done everything they could to annoy SFGI Direct customers.
First they transitioned customers to a new login at their web site. Unfortunately they did not send an email explaining that to login at the new site one must use the last 4 digits of your SSN as your password. I tried logging in with the same password I used at SFGI before and as a result my account is now locked.
When I call their customer service phone number to try to unlock my account I am left on hold for long periods of time listening to a constant stream of announcements instead of silence which is cognitively taxing and frustrating.
Clearly this bank is run by incompetent people who do not care about their customers.
Not A Fan Of Burke And Herbert
I am not a fan of BH. They posted my auto payment incorrectly. I have been paying this loan for years with no issues. First payment I make with BH and it's screwed up. I sent a message through the app. BTW the app says they will respond in 60 minutes or less. I got a lame response 2 days later. They blew me off and offered no help. I used to work at Summit so I called a friend and she and another lady (Summit employee) in Loan Processing corrected my account. It took days. It caused me an enormous amount of stress and anxiety. I DO NOT pay my bills late. I pay this payment before it is even due! Wait times on the phones are unacceptable. Customer Service is horrible. The app won't let me tranfer to an external account anymore
for some reason. BH does not give two craps about my little car loan and it shows. Summit COMMUNITY Bank cared. Fast forward. I'm refinancing my car and I will close and move my accounts as soon as possible. I need to know my accounts are taken care of and I need to know I can call and get help. BH has proven they are not the bank for me.
Took Over A Well Functionung Bank SUMMIT
And now there is chaos. BH did not notify Summit deoositors that their bank was changing. We did not receive any notification.The new bank never heard of my account. I received misinformation when I inquired about my account. The wait times are 15 minutes to an hour. Summit really cared about its customers. BH seems much more concerned with its commercial clients. SUMMIT made me feel secure. BH does not.
I closed my account. Clearly BH is focused solely on corporate clients. There are many good banks out there with caring employees. Check out Marcus for a streamlined, clear experience.
Data as of Q1 2025
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 11578 |
| Year Established | 1852 |
| Employees | 814 |
| Primary Regulator | FED |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.59% |
| Return on Equity - YTD | 14.68% |
| Annual Interest Income | $110.7MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q1 2025vs Q1 2024 | $7.83B$3.7B |
| Loans | Q1 2025vs Q1 2024 | $5.58B$2.1B |
| Deposits | Q1 2025vs Q1 2024 | $6.55B$2.99B |
| Equity Capital | Q1 2025vs Q1 2024 | $858.8MM$316.4MM |
| Loan Loss Allowance | Q1 2025vs Q1 2024 | $67.8MM$24.6MM |
| Unbacked Noncurrent Loans | Q1 2025vs Q1 2024 | $64.8MM$26.7MM |
| Real Estate Owned | Q1 2025vs Q1 2024 | $2.6MM$0 |
