I have been a member of what was once the Public Service Credit Union (now Canvas Credit Union) for about 45 years and always received great service. The recent decision to eliminate the convenience of the “Chat” system will cause me to do my banking elsewhere.
I would give no stars if that was an option! I have been a member of this credit union for 30 years! It was Public Service for 28 of those 30 years and I was very happy with the service and benefits!
Not the case now! With Canvas Credit Union I am EXTREMELY DISAPPOINED! The customer/member benefits are disappearing one by one! Some of the benefits i HAD WHERE SUPPOSED TO BE "grandfathered in" yet they are slowly and quietly eliminating them! NO advance notice, NO NOTICE given benefits are here one day gone the next! Canvas is a well oiled slick machine with no factoring in what members want nor need!
Taking my money elsewhere!!
My husband opened a new business account with them and the next day received notice that they did a hard inquiry on his personal credit. (Never has this ever happened before opening a personal or business account) When he contacted the bank and informed them that they never stated they were going to do this, their reply was basicly "to bad we are not going to do anything about it."
Aproxamently 2 months later I was added as a signer on the account. Just for being a signer they also ran a hard inquiry on my credit as well. Now we are learning that by adding me as a signer they consider it a "new" account and now, for the second time, are holding funds for 48 hrs on any checks that are deposited for the next 30 days.
In the 30 plus years we have had various bank accounts this is by far the worst institution we have ever banked with and will be planning on switching banks. Even with the damage already done we will not support a bank that works this way.
Unacceptable customer service. I've had problems a couple of times since PSCU changed to Canvas. Call customer service and always get the same agent. Problems NEVER resolved and agent has a bad attitude. Ask for a supervisor, waited on hold 40 minutes and never got a supervisor.
I loved Public Service Credit Union but overnight it became terrible under Canvas. I cannot get ahold of anyone to ask basic questions, and when I went to pay off my vehicle they said it would take 7-10 days to receive the title. It's been almost 1 month and they are saying it was only sent out 2 weeks ago and I'll have to call back (and wait on a 10 minute hold) to go to the DMV... Unacceptable. Customer service was a priority under PSC but now it's just a regular huge bank who doesn't care about it's customers.
Overall, my experiences with this credit union have been fairly neutral--I have been associated with another local credit union I liked better and another I liked worse. Generally, the customer service at the branches on the north side of Denver has been decent, the employees are usually friendly and happy to help. I have only had one major issue with this credit union, and that is that the mobile banking (new site/app) can be unpredictable and has locked me out several times even though I know I had a correct password. On one occasion, this resulted in be being unaware that the bank had used money in my checking account towards a loan without notifying me, resulting in a duplicate payment onto my car loan and many $33 overdraft fees as I had no way of seeing that the account had gone negative/the money had been used due to online banking not working. Despite having direct deposit and regularly depositing money into the account which would have not been negative if not for the bank transferring an entire duplicate amount of my payment from my account, I was treated as irresponsible and felt as though the credit union tried to use a miscommunication as a way to profit off of me. The issue was somewhat resolved with some of the fees being removed from my checking account, but I still ended up paying almost $200 in fees due to errors of the bank and the poor online banking interface. I recognize my own error in the situation of not getting the login issue resolved quickly enough, but it gave me a negative association with this credit union. I am now weary of depositing money into my savings or checking account beyond the amount to pay my car loan because I am not confident that I will have access to it when I need it or that the bank will not misallocate the funds. Overall, I probably would not recommend this particular credit union to others due to their tendency to charge more fees and have unreliable online banking, but still vastly prefer it to other banking options.
I’ve been a member for a few years now and have had enough. I deposited 12,000 dollars from another one of my banks to cover my credit card from Public Service Credit Union. They released 500 dollars right away. My check cleared a day later so after 2 days I haven’t received the rest of the funds so I called them up. Their policy is that within another day or two, they would release another 4500 dollars and 5 days after that they would release the rest of the funds. This adds up to 7 business days after my check cleared that they would release the funds. Horrible customer service and even worse policy rules. I called 3 other credit unions and they don’t do anything close to what I’m experiencing with PSCU.
I am leaving PSCU as quickly as I can
I've been with Public Service since I was fourteen years old. I have never had any issues with getting the services I need and almost always have a wonderful customer service rep. My checking account is free, they always offer me credit tracking services and suggest other lines I might be interested in. I've had my debit card stole twice now and within 2 days I had all of my money back. The individuals who work at the various branches really take an interest in your misfortunes and seem genuinely willing to help you. Will never go to another banking institution ever again, at least not while living in Colorado. The branches are always clean, sometimes they offer free snacks or cookies at Christmas time. The branches are conveniently located and I rarely wait in line for service.
Public Service Credit Union is the best place I have ever banked. Every time I have a question or problem they handle it quickly and discretely. I would highly recommend using Public Service for your banking needs. The best part about banking at a credit union is that when you deposit funds they are available immediately. Also, they offer all the normal products that banks do such as, mortgages, car loans, credit cards, etc.