This bank locks your money WITHOUT WARNING for 2 weeks. NO WRITTEN STATEMENT, NO DISCLAIMERS, just a comment from a customer service rep. THIS PLACE IS A JOKE!
2. "No respected authority or company asks directly for private account information, especially usernames and passwords. Unless it's a direct scam, the information will (and should be) completely and utterly useless for the inquirer!"
3. Any third party asking for your password is doing so for nefarious purpose, such as emptying all your funds out of your account.
3. Giving out your password is handing over control of whatever it is your password is protecting, effectively allowing someone else to "become you" for whatever that service does.
While in the process of opening a new account, I had a few questions and Kellie at Comenity Direct was extremely helpful, patient and courteous. After speaking with Kellie regarding funding the account and any potential fees, including early withdrawal penalties, I feel well-informed and confident about opening this account with Comenity Direct.
After opening my CD yesterday online, I had a question. Haley answered my question thoroughly and provided me with courteous assistance. She was just as wonderful as Kellie.
Now a day later, the money has been moved from my old bank into my new Comenity Direct account and the process could not have been smoother.
I opened a CD account over two months ago. I noticed the funds had not been taken from my bank account, so I sent them multiple messages over the last month to try to get an answer as to what was going on with this, and I have received ZERO reply from them. Their message system specifically says 'we'll get back to you shortly' when you send them a message, but this is a flat out lie.
I am left not knowing if the money is suddenly going to be removed from my bank account months after it should have been, or if I can use the funds for something else. I was expecting to be earning interest this whole time, but I am just left completely hanging by this company.
Be cautious of any positive comment that says opening an account is easy and fast that may sound suspiciously like a paid review. Ask someone with an account about getting your money back out...
After opening an account, I called to ask for my account number and verify my balance, and was told by 3 separate employees that Comenity doesn't offer online savings accounts and that it was fraud! OOOPS, forgot to tell your employees your were rolling this out feature and almost gave us a heart attack! Now it's been 3 weeks of pleading to get our money back with no results and responses like:
"I'm sorry, I can't figure out why your transfer isn't being processed and I can find any of my managers"
Comenity Bank is holding our money hostage with no explanation. I wish someone would have warned me! Go with a bank you've actually heard of, at least do yourself the favor of looking at their YELP reviews.
Please see the letter to this bank's CEO!!! I requested a call or response in some way, but received nothing. I call Customer Service and receive no help. I had a dispute for $4,000 and provided Comenity with multiple documents supporting my case; they resolved the case in my favor on 3/25 and rescinded their decision on 4/18! This is total incompetence and lack of respect for their customers. They favor the businesses.
January 7, 2019
Dear Mr. Ostler,
I am sorry to have to write to you in full desperation and frustration. I acquired your credit card in October 2018 with the plan that this was going to be my new and primary major credit card.
I used it for a $12,000 payment to a venue for my daughter’s wedding on October 24, 2018. When I gave it to Bob, the owner, he did not want to take it and requested cash instead. I told him that I did not have $12K cash and for my own reasons, I was using my credit card. I was annoyed and shocked at his unprofessionalism to speak to a customer as he did to me. My reasons for using my credit cards are for the points, but mainly for the security if the merchandise/services were unacceptable. This would allow me to go back to the bank and do a dispute. I NEVER thought that this would be the case regarding my only daughter’s only wedding!
In almost 50 years of having credit cards, I have only had to file a dispute one other time with a vacation club. I paid thousands of dollars to a club due to promises made to me, but never received. I had used my Discover and Capital One cards for that transaction, thank God. The dispute went on for months, but once completed, I won. Both my banks informed me that I was being reimbursed for the amounts in addition to interest. They also told me that if I had paid using my debit card or check, I might not have been as lucky. Since then (10 years ago), I always use my credit card for everything!
I tried to work with Bob (owner), Mike (owner) and Casey (manager); but without success. I finally opened the dispute in November via the phone. Your Customer Care representative informed me that I would be notified once they had questions. I waited a few weeks and called last week for the status; and was told that I lost! No questions, no documentation requested and no one cared! I received a letter that week which told me that they may need an additional 90 days to review and to send documentation if I had any. That is when I called them to find out that they closed it without my input. When I had opened it on the phone, your representative told me that I would be contacted when they were ready. I felt discouraged and without confidence in this bank’s loyalty to their customers.
Tara is my only daughter and I wanted her to have the wedding of a lifetime! I was a single mom with three kids who worked two jobs to support my kids; while providing them with everything they needed and much of what they wanted! I felt taken advantage of and lied to from the venue; and then from the people who were supposed to review and decide on my dispute.
I have attached a spreadsheet with the details and dollar amounts, a detailed letter from me and three letters from guests at the wedding. These three guests were close friends who were aware of all my wedding plans with details, so they are very aware when they saw what was provided vs. what was ordered!
I have spoken to other guests since the wedding and when I told them about my dispute, they began to tell me what they noticed had gone wrong. I have additional testimonials (negative) which makes me so unhappy for my daughter.
I am so angry that individuals still have to fight big corporations for fairness. Please help me to show Bob, Mike and Casey that we count too!
Completely inept and rude customer service. I attempted to fund 3 fairly good sized cd's, and at every step of the the process there was a gotcha! Customer service said they'd return my call, and now 3 days later, with no call back, I'll give up a few bps and go elsewhere.
Just opened a new savings account with Comenity. The process was painless and was accomplished via online within 5 minutes.Before opening I had a number of questions. I called the main number and after a short wait got a knowledgeable staff member who was able to answer all my questions. The website seems to function well and is pretty straight forward. After opening a account it is easy to send a secure message to the staff which in my experience also get answered in a timely manner. They credit deposits via ACH within 24 hrs. The savings rate is competitive and if everything goes smooth I plan on opening a CD within a few weeks. So far I am pleased with Comenity and I've used quite a few online banks.
Opened a CD in less than 5 minutes with a very competitive rate. Started earning interest immediately.