I have been banking with First Hope Bank since I was 15 years old. I have had several savings accounts with them as well as my checking account and mortgage. Recently I went to get money out of my checking account via the ATM and needed to make change for the $20 bill I received. The teller had me give my account number just to make change which I thought was odd, but I guess they tie everything back to you. I also had another instance with my checking account in which is tied to my debit card. In today's world, I buy mostly everything with my debit card either online or at a store. Last year there were 2 incidences in which my card was flagged for fraudulent activity. This bank immediately put a stop to the card (even prior to me knowing about it). They contacted me right away and had a new card sent to me. I was very impressed that they caught the activity. As it turns out, one of the purchases was one that I had actually made online, but I was still pleased that they put a stop to my card just in case. The only downfall was that I had to wait a week each time for a new card. Now I hear they are able to issue a new card at the bank.
I don't think they deserve one star. Absolutely UNPROFESSIONAL, INCOMPETENT, LAZY, UNORGANIZED. If you are looking for a mortgage RUN as far away as possible. Documents changed at the last minute, additional funds requested the day before closing and they are very COLD and INSENSITIVE.
Purchasers and Sellers, RUN!
I have been a customer for more than 15 years. Today I went to the bank and questioned a fee on my savings account. Apparently if you do not have account activity for a year, you are charged a $7 monthly fee. As a soon to be senior citizen, it is my goal to not withdraw money from my account. Apparently I went for more than a year without withdrawing any money. Not easy to do in this economy. You would think the bank would congratulate me on my thrifty ways. No, they charged me an inactivity fee. I asked them to refund the fee. They said they would rather lose me as a customer. I took my money out of the bank. If you are a thrifty consumer, I suggest you move to another bank too. I was able to get almost double the interest at another bank and they gave me a GPS for opening an account with more than $100,000. I wish I had switched sooner!
Have to agree with the other reviewer. They are NOT interested in happy customers. They are interested in selling additional services for additional monthly fees. As for myself, I will moving my accounts (4 of them) to a "vitual bank". They seem to still offer a good value. If I'm not going to get any service, after having multiple deposit accounts for years, there is absolutely no reason to reward First Hope with my continued support!
Poor customer service. If you overdraw your account they freeze your debit card even if your account is in the positive. This freeze is in effect for three months of no overdrawn account. No exceptions. You can not get to your money unless you write a check or go in and do a withdrawal. Run somewhere else. Do not use this bank.
Bank policies and procedures are far more important than customers service and customer loyalty at First Hope Bank. If you're thinking of banking here, go somewhere else.