| 5 star: | (3) | |
| 4 star: | (0) | |
| 3 star: | (0) | |
| 2 star: | (1) | |
| 1 star: | (5) |
I called the New Hyde Park Branch about opening an account. Nice man said they could handle that and told me to come in next week and he made an appointment for me with another person at the branch. The time of the appointment wasn’t convenient for me but I accepted and showed up on time. The gentleman I met said he couldn’t really help me and told me to see a woman at a desk. Ok fine but then she tells me to have a seat and leaves me waiting for 20 minutes. Meanwhile I looked around and there were three bankers at desks and only one had a customer. The other two were doing some work on their computers while I was twiddling my thumbs. A potential customer was there to bring $$$$ into their branch but none of these so called bankers could be bothered to put aside their paperwork or whatever they were doing to assist me.
Finally I asked one of the other bankers if someone could help me and someone called me to their desk about five minutes later. Unfortunately that person was unable to figure out how to handle the basic account I was interested in. They made a call to another department but I was told there was no answer because the person was working from home. Huh? They have people working from home but they don’t answer their phones during business hours?
That was enough to tell me I didn’t want any of these people or this branch handling my money.
worst experience with their customer service and they don't have good product i would go anywere but flushing bank.
I have business account with Flushingbank over 6 months. Last deposit check is a large check . However they did not let me withdrawn my own money because i had an over draft before. They told me that is federal law. OK i came back and call my friend work for FDIC asking this problem. There is no such that thing that they can hold my money 30 days , not even 9 days . No matter what reason, no bank can hold your money over 7 days. I called the main office and they don't know why too, they never can give me a good reason, but they cannot solve the problem ???
I don't know what going on in their system but now i know why they are small bank and no one come to do business with them, including me. I told them i gonna close my account they said good, i don't need you. Well they don't need me that's fine. But give back my money, that is MY MONEY, NOT THEIR.
DID YOU SEE ANY BANK WOULDNT LET CLIENT WITHDRAW THEIR OWN MONEY BY A REASON THEY MAKE UP WITH , WHAT A BIG LIAR!!!!!!
A wake up call for anyone already doing business with them and if you want to open account with them: DON'T EVER DOTHAT. I gonna withdrawn all my money and just leave them as far as i can.
I have been a loyal customer since 1973 - ran at least a million through their hands. Put several hundred thousand in IRA CD’s paying 2% (wow golly) 2 years ago- upon maturity this month, l I asked, in an effort to be loyal, if they had any rates above 1% - advised could get 1.5% at another institution – could they match? But other than a John trying to pitch the same old annuity dong they had a zero competitive CD offering. So. I advised the folks at the Bayside branch they should expect authorization to transfer all but around 35k (which I still hoped would find some offering from FSB - still trying to be loyal) to another institution. They did 2 transactions which involved a signature, check and a licked envelope and promptly charged me $25 each. Considering the piss poor rates and non-existent service they offered - I found this offensive. Spoke to John Buran's office (CEO) –tons of lip service - got my branch rep – agreed they should have waived but powerless - finally got a call from a very rude Donna Fluddy from the Bayside branch ....who I later found out was an administrative assistant (that’s a secretary folks) – guess the branch manager was very busy doing something. She quickly advised ALL banks charge a fee for an institution to institution transfer – WRONG - I advised I have never been charged - Capital 1, Ridgewood, Bank of America and Fidelity to name a few....again lots of lip service so .....BUYER BEWARE - since at some point you will probably need to move money from this bank and it is much more desirable to do a bank to bank transfer - they will hit you up for money – calling it a FEE - - Translation - $25 for taking your money out of their Bank – they don’t like that - sort of a penalty you don’t deserve - they forgot you kept a ton of cash for them to use while they paid you less than inflation.
Remember when Banks actually cared about customers? FSB is the reason we despise Banks and Bankers
I wish I could rate them less than 1 star
I have been banking there for 35 years. in the past few years I've had reoccurring problems (over 35 times) with checking account funds available (usually $50-$100 below true balance). I have held on to all correspondence, and not once has FB given me a reason for holding my money. How much interest does FB get for the 2 to 3 days of holding my money, and if they do this to other customers that's a whole lot of interest. The other problem is trying to contact a customer service representative that I can understand; then when you ask for them to repeat something they become short and rude. I only keep the account because it's close by and free; well not really when they hold the money a few days.
Not like the big banks, who know you by your account number and not your name. Flushing Bank is where I trust my money to be in. They have great promotions with great give aways! Keep up the great service Flushing Bank; I will make sure I tell more friends and family about your financial institution.