| 5 star: | (120) | |
| 4 star: | (2) | |
| 3 star: | (2) | |
| 2 star: | (5) | |
| 1 star: | (85) |
Get ready for your card being canceled at the end of the day, or heading into the weekend, for no reason. Get ready to never get any answers and have to wait days and days for them to solve problems they create themselves. Get ready to be talked down to while you are read nonsense jargon from a script that they refuse to put into words. Get ready for an absolute refusal to speak with anyone who can ever actually help with the problems that they create for you. Go anywhere else if you don't want these scammers playing games with you for their own fun and entertainment.
Apparently in April of this year, Aspiration's banking services began operating under their partner, Coastal Community Bank. This is where everything went downhill immediately. In May they sent an email to account holders that we would have to confirm that we accept the new terms of the bank to keep banking with them. I confirmed as soon as I saw the email. A few weeks later, my debit card stopped working. I checked online and they had closed my account without telling me. I spoke with a manager Rain, who said it looked like my account was not closed, even though it showed it was on my end on their website. She said she would give me updates soon. Several days later of me calling every day and there not being an update, I got a hold of Rain again and she said there was a glitch in their system that my account came up as "non-converted", even though I accepted the new terms and conditions. I had all of my bills set up through Aspiration, I was late on several and asked them to pay my late fees but they said they could not. Eventually, my account was re-activated the next week. I was content to leave this as a back-up account and re-routed all my autopay to another bank. Then in July, I discovered my account was closed AGAIN, and without notifying me. I called and they again have no idea why it was closed. This is the most unprofessional bank I have ever dealt with. Your money is not safe here.
I recently had a fraudulent charge for over $3k go through my account while I was traveling in Mexico. The transaction is not at all in-line with my spending trends and there was obviously no attempt at secondary verification for such a transaction. I froze my card immediately when I received notification of the transaction on my phone notifications. They tell me they are not reimbursing me because there is evidence that I was aware of the transaction (they don't say what) and that I didn't freeze my card in a reasonable amount of time (which I did immediately). It's great to protect the planet, but you need to protect your customers, too. Sadly, it's back to BofA for me.
Disputed 2 fraud charges on my account and their fraud investigation decided that there was no fraud. The fraud charges were unauthorized transfers and since I've transferred money in the past that means it was valid.
The other charges were purchases online and since I made purchases online at the same place they weren't fraud.
Are you kidding? If you value your money don't bank here. If they denied to reimburse fraud charges for you file a complaint with Consumer Financial Protection Bureau like I'm going to. Consumers aren't liable for fraud when they report it to their bank in most situations.
This has been a nightmare. I had originally set up a savings and a spend account whereby I authorized Aspiration to withdraw from my credit union account $100 a month. I had requested them to cease from the withdrawals when I became unemployed. 9 months later, I log into my credit union account and "someone" had gotten into my credit union account and moved around $2,000 into Aspiration account! At the time I didn't know that it was Aspiration that had done the transfer! So eventually I found out that it was Aspiration who did it. It has been a nightmare trying to get the money back, plus they are keeping $5! I know it's just $5.00 however it is the principle of it. All of the aggravation and the transfers of one CSR to another and by the way, if you land at the wrong department, before they will transfer the call to the correct department, you have to verify all of your information to them be asked again to verify your information! It is ridiculous to say the least. I asked the CSR if I was going to have to verify my information to the correct department and she said yes. So I said just transfer me so I can speak to the proper department and she said she would not transfer me unless I verified my information! I still have not received the $1,995 back. This could have really screwed me up had I not had family to loan me the money that they stole from me UNAUTHORIZED. I will never ever do business with them again and I do NOT recommend this at all.
They say there are only 2 things in life you can count on. Death and Taxes! But they’re wrong. There are 3 things in life you can count on. Death, Taxes, and Craig at J e t h a c k s R e c o v e r y C e n t r e .! Craig, who consistently comes to the rescue in solving recovery cases from fraudulent financial institutions for her clients came through for me when I needed help the most. Having lost everything to an investment platform, I had no one else to run to but Craig. Today I want to use this opportunity to thank you Sir and the whole team for everything you have done for my family . In less than 4 days of working with you, my lost USDT funds of $238,400.03329 USDT got recovered back to me and I am now able to pay my two daughters college tuition fees that I wasn’t able to afford before coming to you for help. Besides that, you were so professional and friendly and easy to work with and it is with great pleasure that I say the transparency level of the recovery process was what stood out most for me. I have already recommended you to a friend at work and I would definitely recommend you to anyone needing help with their recovery case to get in contact with you and the team on either email address : J e t h a c k s 7 @ G m a i l . C o m or on Telegram username @ J e t h a c k s s .
Do not trust this bank! I had a fraudulent charge on my account and a large one at that. Over 1k. Initially they gave me back my money and they promised that they locked that company from being able to charge my account again and within a week another fraudulent charge came through from the same company. They later undid the first fraudulent charge but not the second one of $800. So they believed me on one charge but not the other? This put the account negative because I stopped putting money in it. My gut was tingling. Then they lock down my savings account containing over 2k Upon calling they said they would look into it and nothing happened for months. Couldn’t get any changed response for a few calls still being told that they were looking into it. As of 9:45 pm tonight they took the over drawn amount from my savings account. This bank is an absolute scam!
I deposited money exactly two years ago. Tried to use the card three times. Every time it was declined. So then tried to transfer back to my checking account with Chase. Transaction declined!! Called them time after time only to be told they would investigate. Only response is by email. Guess what? Email said my request for refunding my money was declined!! These people are thieves, fraudsters and ripoff artists!! Stay away!! All money was eaten up by feeees!! Over two years.
I'll start by stating that up until this incident, I would say my wife and I were satisfied customers of Aspiration Bank. The application process was simple. It was great to completely get rid of all the fees that come with a brick-and-mortar brand. The few times I dealt with Customer Support it was a great experience. I also was proud to be a part of an organization that was dedicated to bettering the environment. In fact, I recently raised what I chose to pay them monthly for handling my account.
Around the first of September, I received an email stating my debit card had been closed due to the possibility they may have found someone had accessed its information on a pay site. The email explained I had nothing to worry about, I did not need to do anything extra and I would receive a new card in the mail. Roughly 4 weeks later I finally received my new debit card in the mail. While this was annoying it did not cause any real pain. There were no fraudulent transactions on my account, and no money lost, and I was grateful that Aspiration Bank's security saved my account from disaster.
Less than a week after receiving my new debit card I received a text that stated they were with Aspiration Bank security, asking if I had approved a large purchase at a Target in New Jersey. I replied that I had not. Within seconds I received a call from the same number. The gentleman identified himself, explaining that he was with Aspiration Security. He started listing recent transactions from my account, all of which were mine. He explained that there had been questionable transactions from my debit card.
He asked me to check the email he had just sent. IYT was an email from Aspiration to change the password on my online account. I even checked the email address to verify. I changed the password and logged into the account. This guy was reading off all my transactions. I verified the ones I saw as he read them were my transactions. In other words, this person had total access to my account before contacting me. It was when he asked me to give him my debit card number and CVV that I started to question what was going on. I refused to give him any of that info asking him what he would need that info if he was with Aspiration security. After I disconnected the call I logged out and then logged back onto my Aspiration Account. The new password was still in effect. The next morning I contacted Aspiration support and described the call from the night before. The lady explained that there was no record of contact with me from Aspiration, that this was someone probably trying to access my account, and that the account should be locked. I asked what all that entailed and she explained that someone would contact me shortly.
The next day my wife and I received emails stating our account was closed and they would mail us our money. We immediately contacted support, but to no avail they had no clue as to what the next step would be, or how long it would them would send our money. Never mind the fact that our payroll had just been deposited, the money needed for rent and bills was now in Aspiration's hands and not one person could give us any answers.
Here we are 4 weeks later, and still no return of our money, and no answers. The final insult was today when my wife and I received emails from Aspiration stating they had permanently closed our account because WE were in breach of the contract. IF there was any money left in the account they would send it to me via a check through the mail. The email gave the usual customer support number if there were any questions. When I called I asked what exactly they felt I had done to break the contact. They could not answer, nor offer contact to anyone who could.
Over the last two weeks, I have met several others who have recently had the same experience with Asperation. None of them have had their funds returned either. Two people I connected with have been waiting for over a year. Like my situation, it's not just a few dollars either.
I'm not sure what recently changed with this institution, but my recommendation is to stay as far away from this bank as possible.
My brother had authorized me to use his account to receive my tax refund- I received it and used 5k of about 17.5k before it was frozen- in spite of being able to prove our identity and my brother having the authority to allow me yo use his card- they took an entire year to even attempt to return my money to me. I had to report the company to FINRA before they were cooperative. I am still waiting on the check I had to send a notarized release for.
What a cluster f*ck. Would accept my utility bill because it was emailed to me. Wouldn’t accept my driver’s license need to send a selfie. Why does a bank need a photo of me when it’s on my drivers license. Then they informed me if I cancel I can never be a customer ever again. Thought this bank was good until I moved. Seemed a little intrusive to me for a move.
Hope you don't need to request a chargeback because they do NOT issue a temporary credit and it will take a MINIMUM of 10 business days. If a gas company autorizes a higher charge than your purchase, they LIE and say the money will go back to you once the charge resolves - the charge has finalized for a $10 purchase and they are still holding the outrageous $74 auth. BEWARE - they care about the environment but NOT their customers.
I deposited a check a few days ago, the check was approved yet the money isn't in my account. I have attempted to contact support multiple times to see what is going on with no response. Will be switching banks when I finally get my money.
I have had this card for almost two years. They always post my checks two days early even if it's a Sunday unlike other banks that would make the customer wait until Monday. I get checks in there faithfully several times a month.
I have used this card to receive child support from my ex via cashapp. I used it for my tax refund last year with no issue.
I have deposited three mobile checks. Two were from my sons school for internet and the third was a check from my landlord because I paid for something that he reimbursed me for. The only issue I had with the third check was I had to resubmit it because they said it was blurry. I resubmitted it and didn't have an issue after.
I have used this card to receive Uber and Insta cart payments. I used it for Amazon Flex payments as well until my Amazon card came. Never had an issue.
I like how, unlike other prepaid cards, I get my money at 3am versus having to check the card all day because I have no idea when it will post.
I don't remember if they advertised a sign up bonus or not but I believe they sent me either 50 or 100 dollars a few months into having it but I can't remember which.
The fee is very reasonable.
I have no complaints so far and it's been two years. If anything changes, I will update my review but for now I think this card is pretty good.
Hello,
I have been waiting a month for my account to receive new account numbers and I have availability to my funds. I only get the same response and that is to expect an email.
Still waiting...
Aspiration bank, closed my account and kept my money.
Aspiration bank review, is aspiration bank a scam?
Does anyone know of any good journalists wanting to pick this case up?
they did the same thing for me i have my 3k which i need for my expenses for school and kids.. for almost two months now.. and say unfortunately they dont information regarding it. they closed it by themselves and they said they dont need to explain the reason. please spare yourself from this bank. they are the worst nightmare. i never thought this bank could exist. where should i go now to report them. they have ruin my life.
Aspiration has frozen my account for going on 30 days. There’s some mismatched info on my account, possibly my spouse’s because we screwed up trying to get a joint application & they somehow approved it anyway. Rather than work with me to figure out what’s wrong they closed my account with over $13,000 in there. Money I need to care for my ailing father.
I see no reason for it to take a month to close out a basic account. Their customer service is atrocious and beyond stupid. WHATEVER YOU DO, don’t get ensnared into their Ponzi scheme.
Great features for a digital startup bank!
Thought the transition from my long-time bank would be onerous, but pleased that Aspiration made it seamless.
We wanted to switch to Aspiration for our checking, savings, and primary credit card, but we can't get both me and my husband on an account. When I applied for the accounts, they required a different phone number for each account (and person), so I used mine for checking and his for the credit card application. When I tried to add him as a joint account holder, they tell us there's an account already attached to his phone number, and so you can't add someone as a joint when they already have an account. He's never had an account or applied for an account. But with their phone number requirement, you need FOUR phone numbers for a couple to have both joint checking and credit card accounts. The real kicker is we can't even fund he account, because it won't transfer from accounts that don't have identical account holder names - and our current accounts are in both our names. They've not replied to subsequent inquires by both phone and email, though I do keep replying that we still need help to their "do you still need help with this" emails. So supremely stupid.
Aspiration's environmental features like its personal impact sore and planting a tree per purchase are why I bank here.
For those who care about the environment, Aspiration is the place to bank
Awful institution! Do NOT bank here! Their customer service is horrible. Agents gave me conflicting info and basically lie. Asked for a supervisor (Ian) and Ian is even more vapid than the customer service team! He literally said “we can deny a mobile check deposit for no reason and without explanation”. That is HORRIBLE service.
I tried to deposit a check on their app, and it was denied, for NO legitimate reason. Called customer service and got nowhere. Then finally spoke to Ian who is dumb as a box of rocks. He would not explain why my check was denied and told me that they won’t cash it! That’s absurd!!! Now, I am screwed because they make you endorse the check with “for mobile deposit only at Aspiration” on the back of the check. They won’t cash it and now I can’t even cash it at my old bank because I wrote what they told me to on the check. They have totally screwed me.
I should have read their reviews in the App Store earlier. It is full of dissatisfied customers who experienced similar circumstances. Please please please save yourself and bank elsewhere. Aspiration is not worth your aggravation, and they are as dishonest as Pinocchio!!!
Unlike typical banks, they actually have real customer service agents, which is greatly appreciated
I have had this account for almost a year now. I nevee had any issues until I had fraud on my account in a total of almost 300 $$$!!. I called them to report it they took the information and said someone would contact me. I got word about 2 of the transaction about 2 weeks later. It was an email and all it said was the claims department did not find in my favor. I still had about 200$ outstanding in there claims processing been over a month now I called them and they told me there was no update you can not speak to anyone from claims only by email. I have emailed 3 times with no response. I had a duplicate change on my key bank account it took them 3 days and they credited my account. I don't understand how they can just let people steal money from your account and not care. This is seriously issue and to think I was happy with this bank until this issue. I mean how good can they be they can charge fees and take money but can not protect your money DONT USE THIS BANK IT OKAY UNTIL YOU NEED THEM OR EVEN HAVE A QUESTION ON WHY THEY WONT HELP
Very decieving company they didnt pay my 150 sign in bonus. They are liars and write fake review. Stay away not a good company.
Love that my money is investing in healing the planet instead of destroying it
When I called I was surprised to quickly get an actual human being who helped promptly resolve the issues I was experiencing
Crooked Banking Institution! Stay Away! They stole the $300 bonus I was entitled to signing up for a credit card and will charge you a yearly fee in advance so they gain even more!
I spent way over the required $3,000 under 3 months but they decided I was not entitled to get a bonus. Also, their system, customer service, and departments are so dysfunctional it will take you 5 days to even get to the right person who will reroute you back as they do not know what to do. I contacted NY State Attorney General and also NY State Banking Association to have them investigated!
Me and my college friends, who are climate activists, all bank at Aspiration. I'm glad I don't have to give my money to polluting corporate banks
Deposits and payments go through no problem. Very satisfied
I having been using this card a few months and so far no issues popped up. I deposited a mobile check and had the money the next day unlike other cards that make you wait 10 days. I used it to reserve and pay for a hotel with no problem. I was able to move money from the card to another account I have with no issue. The pay what is fair option as far as fees goes is great. It’s only 1.00 versus 7.99. So for me this card has been great. I am expecting a sure t deposit soon so I’m hoping it comes two days early but we will see.
Very happy with my decision to go green and digital with Aspiration
I tried to wire my money out for an important deal.Aspiration cannot connect to where I wanted my money to go and I had to use an alternate acct I have at a credit union to get the money where I wanted it. I made a mistake on my receiving acct number and it bounced back. Tried again, was told it was being sent, instead my acct was frozen. Then it was being closed. Over 20 emails, and 20 calls and no money. This is $35,000 they have of mine. I lost my retirement property deal because they wont give me my money. It is mine, not yours. Its now 29 days in. And no end in sight. You never get the same person in customer service. Operations wont take calls. Only internal emails which never come. Do not use this institution EVER. YOU WILL LOSE ALL YOUR MONEY. All my retirement dreams went up in flames. I cannot make this money back. Im sick and have not got the time left . Thanks for shortening my life further.
I have been using this account for a few months to pay done of my bills - 3 months ago I moved . I notified them of my new address but they say their info doesn’t show my home or address is valid ? I live in a huge community with over 300 homes ? It’s not my fault they have outdated info !? So now they locked my account unless I send them important federal or state identification- and I am not sending anything over internet !? No way Jose ! I asked them to send me a code in the mail and I can contact them with it when I get it, but NO they prefer to keep my social security money -so now my phone will be shut off because I can’t pay my bill that I have paid with this account for 3 months already - so how is this not illegal !? RUN RUN from this company it is unethical and steals your money!!!
I appreciate that doing good for myself is doing good for the planet
There is no other explanation as to why I have sent NUMEROUS emails, have called a desperate amount of times, and HERE WE ARE 90+ DAYS AFTER MY INITIAL DISPUTE. $1209 and guess what? You can’t even contact the dispute dept!!!! There are laws in place to protect consumers that keep their money with banks like this. 91 days is over the limit.
Not a single employee wrote me a personalized email after I sent close to 15 responding to their repetition of scripts. Unbelievable. $1,200 of mine is just gone and they’re still investigating when they have had all of the evidence for over three months!! Three months! Also, there was a time six months ago after first opening the acct, $40 went missing and I sent screenshots that clearly showed how much was there. ???? still waiting to hear back. This company is crooked. You can’t speak to anyone above below or next to whichever robot you get on the phone. I wish I could post screenshots of the email correspondence. They would just irate you. Keep an eye out for a class action event.
Fantastic customer support each and every time
Great digital platform that safeguards the planet
No problems to report. Easy banking, easy way to help the planet
Their customer service can't help they rely on teleperformance in philippines. which you cannot talk to, I provided all the needed information and im out almost $200, this is not just a mistake on my part where i spent the money, I moved money into aspiration and the initiating bank showed me all the need info trace and transactions ID's, Aspiration can't find my money. They can't give me any info. Coastal Community is the holding bank. Beware of bank technology apps, it's going to be 5 days tmr, and Inhavent heard nothing. Ill update if i ever get my my money,i won't be holding my breath
After banking with them for around 4 years. Aspiration decides to close my account claiming that I broke their customer account agreement. They then proceed to tell me in the emaik that if I have any questions, I can call them or reply back. I did both. I email them asking for a detailed explanation and they told me they could not discuss the details and dis not know anything. When I called, I was told that account closure team only does email and that they could not tell me why or how i had “broken the customer agreement.”
which just proves that I did not break any rules, they just wanted to close a legitimate customers bank account for no reason because if you really broke a rule or any agreement, they by law are required to give a detailed explanation. Not giving an explanation or not bwing able to, provesy innocence as a customer.
The bank has still failed to respond back to me after 7 days as they stated in rhe initial account closure email.
They said they will notify me when they fully closed my account and issue mr the check from what was left in my bank account within 7 days.
The fact I have never frauded them, uploaded checks except stipend ones sent from my school, and only transferred funds from my paypal from earnings I received from survey and games that pay me and others to play them, and my ssi being deposited in it each month, just to me makes no sense on how I broke their customer agreement. like i was not even sending or transferring the daily limits.
they even randomly refused my stipend checks from my school, unless i cashed them, and seperated them into less than $300 yet the daily deposit limir was $5,000 a day.
this company is not worth it. Please fully do research and take it from me. DO NOT SIGN UP WITH ASPIRATION.
Whenever I have an issue, customer service is quick to address
Solid service, solid platform, all while planting trees. Works for me!
Has great UX, which is a must for a purely digital platform
User-friendly and good for the planet. No complaints
I had this bank for a year in early September I noticed two online charges, totaling $103, that I didn't make Aspiration put a credit in my account then didn't contact me for over 3 months. In late December they told me they were removing the credit and could not give me any information about the purchases.
I did not make these purchases so in essence they stole $103 from me. However even if had there is no world in which it should've taken 3 months to get answer on this.
Aspiration use to be a great online bank paying up to 3% on their savings account. But gradually the bank started rolling back savings rate to zero.
Yes the online portal is pretty good but it is not worth what you actually get in the long run.
Use to be that you would also not get hit with ATM fees worldwide but that is not the case anymore.
As for other fees this bank hits you with their fees to "plant trees" (they brag about helping the planet but who knows where those funds are going to). They do not let you opt out of getting hit with those fees.
Also they tend to lag when you want to transfer funds to your account. This last time one of their reps giggled at the fact that they were late by 14 seconds to post my transfer which cost me $35.00 from my credit card (as they considered it a returned check). Aspiration refused to refund the $35.00.
Transferring funds from their own savings to checking account also is not without unacceptable snags.
Overall this bank has turned into your regular everyday bank without having a physical presence.
They no longer offer you interest with your savings account unless you pay for that "perk."
Other than the online platform there is not reason to chose this bank for your needs. If you do go with this bank you will ask yourself "what kind of a scam is this?". Seriously.
With Aspiration, the environmentally conscious like myself now finally have somewhere to bank where our deposits won't contribute to environmental degradation. Thank you Aspiration!
Unlike my parents, I never even have to step foot inside a bank! All digital baby!
Had an issue with my account and Rachel from customer service addressed professionally and promptly
I've planted hundreds of trees now with my Aspiration Debit Card! Giving back to the planet has never been so easy
Great bank to make the transition from big, brick-and-mortar to digital upstart
TLDR: This is a classic example of how companies scam. I am an avid user of several fintech apps for investing & saving such as Robinhood, Wealthfront, Titan, Fidelity, Chase, Coinbase, Xoom and have never seen any as notorious as this one. Stay away absolutely at all costs.
--
1. Their marketing is HUGE scam. On instagram ads, Aspiration promised upto 10% APY interest rate. Now that is pretty steep for interest rates, so you would want to sign up, right? That's what I did. Only to realize once you sign up that, the high APYs require you to spend atleast $1000 using their debit card, otherwise its <0.9%. Any decent credit card would give you 3-5% rewards, so solid sleazy practices to recruit users. Probably a very cheap attempt to show userbase for their investors I suppose/
2. Next comes the notorious part. Naturally, I wanted to close this scam of an account and transfer backmy money. Well, you cant! The daily limit is $100, only 1 transaction (wt* !!!) and it goes up to $500 after a week and a $1000 after a month. They wont do anything about increasing limits or sending my money back. I mailed them multiple times about this horrendous practices - both marketing and transaction limits related, and 'we are sorry' is the answer.
This is the worst, most sleazy app I ever saw and what worries me the MOST is the eco-friendly branding they are selling. I am 1000% sure these cheap sleazy cons would do anything to so much plant a tree.
Please stay away from this. And if Aspiration team is reading this, please refer to my customer support transaction emails for full color on ' what a sleazy shi**** company you started' & take steps to fix customer pain points, not create a ton. Please learn from Amazon & a ton of great companies out there on how to be customer obsessive. This is not 1960s. Wake the f up.
It's only been a month, but I'm leaving this bank as quickly as possible. I opened the Spend/Save Plus account to manage the two tiny rentals we have. Big Mistake!! I've yet to get a mobile check deposit to be accepted - they keep saying the checks look like photocopies. These are the rent checks from our tenants and are issued by their banks. So I'm not sure how they look like a photocopy when all the (non-photocopyable) security features are printed on the checks. Any photocopies of them would show up with a big "VOID" printed across them. I called customer service they said I could deposit them at another institution, as in another bank. Really?! Oh, but they're happy to charge me the $71 for the Plus account.
External transfers - good luck with that, too. They take daaaayyyyyys to clear. I never know when I'll have access to my funds.
Bill pay ("Payment") is also a joke. They issue a paper check and send it. Yes, a paper check. It takes up to 7 days for the check to be issued.
As someone who has bills, a mortgage, car payment, and not nearly enough time to follow-up on all the snafus I've had with this bank just in the last 30 days, I can honestly say I wish I'd never signed up with them. I'm out $71 but I've learned my lesson.
Not my only bank but happy to be transitioning to digital banking. Brick and mortar really isn't necessary anymore
Love Aspiration! Clean banking for the environment and a clean, sleek banking experience on their digital platform!
I'm so happy with this bank. Been with them for over 2 years. The no fees, prompt customer service and convenient app keeps me 50 times happier than a major bank. And on top of that they support environmental causes! I have had a few glitches here and there with transferring funds, and correcting my billing address but it is always handled well and on top of that customer service are nice people, not robots. I think the people who write the bad reviews should just get an additional account with a brick and mortar bank for emergencies. That's what I do.
I love protecting the planet instead of harming it with who I bank with
Glad I finally made the jump to the neo-banks with Aspiration. There's no need for obsolete brick-and-mortar anymore.
Finally, a bank that doesn't have predatory overdraft fees. This has saved my a** over and over again. Friendly to working class folks
Great interface. Easy to use green digital bank
I got a phone call from someone identifying themselves as an Aspiration employee in June of 2021. They wanted to verify my account. This happened while I was caring for an elderl in rehabilitation. I reported this to Aspiration actually thinking that they had my best interests at heart. However they did not and KEPT MY MONEY! Would not notify me of ANY updates. Unless you want RIPPED OFF Do Not use Aspiration because they are THIEFS!!!!!!
They should be Out of Business!!
So happy to see my deposits no longer going to fund fossil fuels like with the big corporate banks. Wave of the future here.
The climate conscious values and reforestation project really makes me love my bank more than I ever thought I could love a bank.
My favorite bank ever! I can't believe big banks still support pollution for profit like fossil fuels. When I heard about Aspiration and their no fossil fuel policy, I knew they were for me. Never looked back ever since.
I really love this bank. I started with Aspiration about a year ago and I'm never going anywhere else. Such a great feeling that their values align with mine, the transactions are quick and easy, and I never have to step foot into a bank again.
I just stopped here to say thank you to the best bank ever and my awesome customer service rep! I just got off the phone with her and she helped me in no time and she was so kind. I am so happy I stopped the traditional banking and joined neo-bank life. Such a new world!
This “banking” institution is an absolute joke. They don’t care about their customers or their access to there own funds/accounts. I had a stolen debit card that I cancelled. The new card was expected to arrive 2 weeks after it was ordered. The card should have arrived 2 days before leaving town for Christmas
(December 22nd 2021, 2 weeks after it shipped). The card never arrived. Left town came back home on December 26th which was a Sunday. The following Monday and Tuesday passed with no card. Called aspiration for the 3rd time during this process. Only to be told to wait 3 more days. Who is able to go THREE weeks without access to the money in their bank account? Customer service was of no help each of the 3 times I have called. Each time I asked if a card could be overnighted with no luck. One rep said I could pay $59 to overnight a card. So I have closed my account and moved to another bank that ships cards within a couple of days.
I have had Aspiration since 2015 and it's a great bank. Ive used simple too, which was another great bank but Aspiration is better. The UI is laid back and the gas offset is the shit! We even get paid early. only thing i wish it had would be like a payday service kinda like Dave or Earnin, or maybe offer some loan products. Other thann that it's cool (needs a app update tho lol)
Muchhhh quicker to get things done than a regular bank. Customer service is so quick that every time I have the simplest question, I just shoot them a message and they get back to me very quickly. With my last bank (Bank of America), I spent most of my time on hold. Not like that here:)
I didn’t buy all this “green banking” before I joined, but I must say, online and in their application they make it so easy to see the level of positive impact you make on this earth just my banking with them. I’m sure its a small impact, but it really does feel like you’re helping. Every tree counts! Doesn’t hurt to bank green, and Aspiration makes it easy.
I'm extremely happy with the customer service team of Aspiration. Nick from support got back to me so quickly, gave me extremely quick service and helped me resolve my issue so fast. Grade A service!
Very high APY percentage and no ATM fees. What's not to love?
Application is a 10/10, customer service is a 10/10, what more could you ask for? Most banks nowadays, or have always, just given a low effort service. Aspiration really cares for their customers it seems.
This is probably one of the best online banks there are, if not THE best. Here is why -
Easy to get use to
Close to no rates
Eco friendly
WONDERFUL customer service
Would highly recommend joining! Don't hesitate :)
Stay away from Aspiration bank. They have had 18k of my money locked since May of 2021. All I get after confirming my identity over the phone is "we are ceasing communication with you at this time" then the phone is hung up. Thru email they claim they have sent funds, never received funds, and then stated that they still have my funds. I've complained to all governing bodies in banking, they can get away with this because they aren't a bank.
Rear the Google reviews and Google market place reviews. KEEP YOUR MONEY FAR AWAY. ALSO YOU WONT SEE A DIME OF PROMISED PROMOTIONAL MONEY.
I have emails, screenshots and phone recordings as well.
My partner signed up with Aspiration thinking the eco friendly stuff was a nice idea. She wasn't wrong. But this isn't a real bank. From the beginning, we couldn't add my name to the account. It was a repeating cycle of "this user already exists". Customer service is non-existent. If your mobile deposit doesn't work, plan for a week of waiting to figure it out. You can get people on the phone but they don't know the answers to your questions and they don't know who does. Do you enjoy direct deposit? It might work and it might not. Worst case, you'll make a couple dozen phone calls and send several emails and most will not get any response. It's best if you have money on other accounts because your account will be randomly frozen for something caught by security like A DIRECT DEPOSIT. Then you'll twirl in circles of madness while they misunderstand your issue and fail to correct it. Meanwhile all of your auto-payments will bounce. That's a great time to move to a real bank. Better yet, don't even start with Aspiration. It's run by college kids and they can't help you.
Banking ethically is so important nowadays. Honestly it was always important, now is just a crucial time as far as climate change. I really recommend this bank based in its sustainability and astonishing customer service.
Aspiration exceeded my expectations. Provided me with a full run down on their services and an agent explained to me on day 1 how everything works. This bank really gained my trust and earns some spotlight!
Aspiration savings account has a high interest rate and no fees (you have an option to pay what you think is fair, you can also choose 0). Aspiration is the best alternative to traditional banks. Save time at branches and bank sustainably.
Aspiration really provides a great service. No fees, so it would be perfect for savings account. Lots of green businesses/organizations you can invest in and no ATM fees. Perfect bank!
Aspiration is so much better than I expected. I switched from my Capital One bank after being with them for 7 years, mainly because not only wanted a digital bank, but also a green one. Some may think that Aspiration being only online could limit them from many services, but for me it only provided me with more. Everything I need is sent to my phone, and I can withdraw money from almost any ATM.
Glenda from customer support gave me the best service I could ask for. I had an issue finding an ATM near me to pull out money and she was so kind to 1, get back to me so quickly and 2, send me a full list of ATM's in my neighborhood and also where I work. Thank you Glenda!!!
I decided to join Aspiration because I read an article on WSJ about big banks pouring money into fossil fuels. Aspiration plants trees, offers eco friendly investments and is fossil fuel free. What's really amazing is that you can see how many trees you've planted, and whenever you make a purchase, you have the option to round up to the nearest dollar and Aspiration will plant a tree!
Aspiration has no monthly fees and offers free worldwide ATM access. Everything is online, so you can use this bank from pretty much anywhere. Perfect for those traveling!
Everything about this bank is gr8. APY up to 5%, pretty much 0 r8's and customer service is always friendly and helpful. What's not to love about this bank. Its gr8 m8
This bank should be an example to all businesses around the world. Donates 10% of their profits to charity, allows their users to invest into green businesses and don't invest into fossil fuels! A perfect example of a climate change leader. That's why Leonardo Dicaprio invested into this bank. Highly recommended!
I had a savings account with Capital One and there were so many hidden fees and charges. You need a minimum in your account and a minimum to spend on your credit card each month, otherwise you're hit with fees. Aspiration savings account has 0 fees which is really beneficial. You can actually save!
banking with aspiration is a gift. everything is made so easy. customer care gets back to you so quickly too, which was super impressive! 5 star bank :]
Honestly I was nervous when first joining Aspiration. I came here to read some reviews, and some were bad. I must say that those bad reviews really don't add up. Aspiration has been such a good bank to me. If my account goes into negative, a deposit doesn't go through or I'm not able to fully pay my credit card at the end of the month, Aspiration makes sure to notify me of any warnings and help however they can. Really great bank with great service!
Aspirations has a feature where you can invest into sustainable businesses, which is awesome to me. I can slowly invest into companies that help our planet and on top of that, save money since Aspiration doesn't charge fees. Love love loveee this bank!
I want to write about Daniel from customer service, who helped my mom get familiar with their online services, who doesn't really know her way around the computer/phone. My mom called customer service to ask a few general questions on how to use their application, and she got a whole tutorial from Daniel, who was so kind to help and really took his time. More companies need to learn from this! Customer service really makes or breaks the company, and Aspiration is doing it just right. Thank you Daniel! I hope your team sees this :)
I couldn't ask for a better bank. Sustainable, perfect service, no fees, everything about Aspiration is just perfect. Go for it!
I switched to Aspiration after I heard Leonardo DiCaprio is an investor, and if Leo is in, a leader in sustainability, so am I. Aspiration doesn't invest in fossil fuels, plants trees every time you buy something and donates 10% of its earnings to ethical charities!
Checking, saving, business or personal, this bank really works for all accounts. I have a personal and savings account with Aspiration. Savings accounts with Aspiration really is unique because their are 0 fees, so you don't have a spending minimum or a minimum amount of money that needs to be in the bank, which is splendid!!!
At first, I was a bit worried that Aspiration is an online only bank. I always go in to my physical branch for really anything I need. The application is so easy to use, and you have everything you need there, which saves so much time in traffic and at the banks branch. On top of that, customer service is really amazing. Lisa helped me when I needed to make a transfer to my parents (who mistakenly gave me the wrong bank info), and helped me resolve what could've been a really bad situation. Great bank!
I'm really happy I opened a checking account with Aspiration. They don't charge fees, so no minimum balance required and no need to worry about how much you spend! Probably one of the only banks to do something like this. Aspiration really impressed me
Really happy with the service Aspiration provides, they make banking a breeze. The sign up process is very quick, and you get blessed with a $150-$200 bonus. Their fees are close to nothing and the tree planting option is just awesome!!
I've been with Aspiration for 2 years now and they're just getting better and better. Application keeps getting fantastic updates, more features, new credit card just released. This is the future of banking. Perfect!!!
The customer service team at Aspiration really is doing it right. They got back to me so quickly with such good answers, they get you in and out. Time for me really is important, and since everything is online, I don't need to wait at physical branches to deposit money or anything like that, it can all be done online.
I'm really really happy I joined Aspiration Bank. It's all online, but you really have everything you need at your fingertips. I'd recommend this bank to people who have a basic level of use for technology (not boomers who don't know how to use an iPhone).
Asp really is what they promise, I was skeptical at first but they've really proven themselves to be loyal and offer an amazing service.
To get to the point, here's why I love Asp:
1.) Choose what you want to pay as far as monthly fees
2.) Up to 5% APY
3.) High cash back!!
The coolest feature this bank has to offer is easily its tree planting. Just round up to a dollar and Aspiration plants a tree for you, and its all tracked in their website/app.
I switched to Aspiration bank because its a green bank, but I must say I'm very surprised and happy with their service. Transfers enter my account fairly quickly (compared to my last bank - Bank of America), and no fees when withdrawing from the ATM!
Currently I have accounts with Aspiration, Varo and N26 (All three are digital banks), and Aspiration easily beats them all. Best rates and most efficient by far. The perfect online bank!!
Varo and N26 also offer a great service, but it depends on what you're looking for. Aspiration works all around, Varo is more for personal banking and N26 and AMAZING if you have a business.
Aspiration provides not only a customer-first service, but a meaningful one. Banking green is so important, and if you're thinking of switching to Aspiration, just do it. The service is unbeatable -
Quick sign up
Great cash back
Extremely low fees
No fees when withdrawing from an ATM
Plus new Aspiration credit cards are now available
On top of that, this bank is the most sustainable around and good for our planet!
The spending tracker for social impact feature is awesome!!! I love that users can see how green they are. I've only realized how important it is to have a little bit of green lifestyle since I've been with Aspiration. This bank really offers what they say they will, and puts the customer first!
I was really surprised at Aspirations service. No monthly fees and no overdraft fees. Service is surprisingly quick to get back to you. Application is efficient and honestly fun to use. If you're thinking about signing up, just go for it.
Aspiration gives 0.25% cash back for all purchases, but you'll receive a bonus cash back of 0.5% for shopping at businesses with high “Aspiration Impact Management” (AIM) scores, which they'll provide you with a full list of. Perfect for anyone who's looking for a cash-back-friendly bank!
The actual banking service and experience: Perfect. I joined Aspiration because its a green bank, but I was surprised with something much more, how much they care for their customers. It's so easy to resolve any issues, make/receive transfers, save on fees and what's unique - plant trees.
The green benefits from banking green: Life changing (and saving). This is the real reason I joined Aspiration, because its important to me to put my money behind a green company, and make sure its not being used for fossil fuel funding (like almost all big banks do). There's also this really cool feature on their application where it shows you how many trees you've planted. Make the change and help us fight climate change! It's only a win-win!
Aspiration is an online digital bank, which I actually love. At first I thought it would be an issue not having an actual branch to arrive to in person, however its so much easier doing everything online. Everything I need is in their application and the customer service team is always there to help. If all online banks are like this, then online banking takes over physical banking by a ton. Great bank overall!
APY 5%!!! Haven't found a bank yet with such good APY. Customer service is a charm, Aspiration makes sure of this. Quick and informative replies, they actually want to help!!
Wow. The fake 5-start reviews for Aspiration have been flooding in.
Pretty soon Aspiration will be the best reviewed bank on DA!
Banking online with Aspiration is soo easy. Their application is very user friendly and sign up is really quick. If you're looking for a digital bank with not too much commitment, this is it!
Also their green features are awesome! I didn't sign up because they're green and eco friendly, but it definitely is something I got attached to :)
App is really easy to use and it's got all the features I could ask for. Everything has been so perfect with Aspiration. Customer service is also surprisingly helpful.
There are 2 sustainable banks I'm using - Amalgamated Bank and Aspiration Bank, and both have something very unique about their services and customer service. Extremely low fees (the lowest I've seen) and customer service is a BREEZE! Don't hesitate using both of these banks :p
Aspiration really surprised me. They promise, they deliver. I also urgently needed some bank files and they overnight shipped it to me. Plus their support team responds very well within 24 hours.
Overall, Aspirations service is really next level. Customer service responds quickly, ATM fees are non existent, and APY is 5%.
My favorite feature from Aspiration is their Green Sustainable Investing. Efficient way to invest into something you believe in.
The level of customer service support from aspiration is above and beyond. Cathie from general support was so kind and made sure to help me with everything I needed. I'd really want to share to the company how kind and helpful she was!
I first banked online with Monzo, and the difference of levels between them is insane. Aspiration's application is so much better than Monzo's, and the rates are so much cheaper. Also aspiration being eco friendly is a nice bonus
$200 just for signing up? Who wouldn't want that. Shout out to Aspiration, my experience these past 4 months has been perfect. Highly recommended!
I disputed $2000 that someone stole from my account and they locked my account been 2 months thst i got an email from them that they have returned the amount and the case Is close since then they didn't give me access to my account and not responding to email
Sooo happy to hear about Aspiration launching their first credit card, which is said to earn cash back and plant trees with every purchase. This is what I've been waiting for since I've joined! Will leave a review on that once received :)
High interest rate on savings and no ATM fees. Such a win win. What more can I ask for?
Banking sustainably is really important to me, and Aspiration are doing it just right. Perfect service and they're true supporters of a green lifestyle. Their app has sort of become my Instagram, I'm addicted to going online and see how many trees I've planted! Plus they don't invest in climate-destroying fossil fuels.
The team at Aspiration makes the sign up process and bank experience so smooth and easy. Really easy to make withdraws here in the Los Angeles area, plus users can earn up to 5.00% APY!
Please team aspiration I want to to unlock my account because it been under review for almost 3 month now and my mom is really dying please. I have 5000 in spending and 3000 in saving. Please aspiration
Aspirations rates are on a pay what you want (or feel is fair) basis, which is the first bank I've seen to do something like that. Their APY are one of the best, and the application is really proficient! On top of all that they're a green bank. Putting my money with a bank that helps of our climate system is really important to me. Overall, best bank I've come across!
I realized Aspiration is a trust worthy bank after I had to contact customer service two times. Each time it took them a few hours to respond, which is pretty quick, and they we're always so helpful. The only other big company that offers such good customer service is Wix (website building company), customer service nowadays is so important and only a few are doing it right.
Aspiration makes banking so much easier. I've been through 3 different well known banks (Bank of America, Citi Bank and Wells Fargo), and all 3 have been such a nightmare.
Aspiration strives on customer service. You can earn really good interest and their tree planting program is really easy to use. Wonderful bank!!!
Opened an account with aspiration and they gave me $150! Only thing is you need to spend $1000 in the first two months, but that's so easy (groceries, living, etc..)
Awesome way to greet new bankers :)
Green banking is the way to go, and Aspiration makes it so easy to clean our world. What we all really need in a bank is good service, easy access to funds and a bank you can trust. Aspiration has got all of that! Really happy with this bank. Spring Bank and Aspiration Bank are easily my two favorite banks ever!
Aspiration is ahead of it's time and genuinely cares for the environment. That says it all to me. Not only is banking with them seamless and simple, I feel so much more secure that my funds are not being used for evil like fossil fuels and planet pollution for profit.
I am encouraging everyone to start green banking. This is a huge way to reduce carbon footprint and take power away from the big banks that invest public funds into fossil fuels. This bank has actually ethical values and protects the Earth, not destroy it.
Aspiration was so kind to give me a welcome bonus of $200 for joining. I thought that was really cool and showed generosity, which immediately made me feel comfortable with the bank. Plus who doesn't 200 bucks?! On top of that, Aspiration has a "Planet Protection" feature (which is free). They help match my carbon output every time I buy gas!
It's a smooth ride with this bank. No hassles or problems, Aspiration really makes it easy to bank with them (as all banks should). Their cheap rates is what took my interests -
The 1.00% APY is available only with the Aspiration Plus subscription add-on, which costs $15 per month or $150 per year, and it’s only on the first $10,000 in a customer’s Aspiration Save account.
I love this bank because I love our planet. I made the switch to Aspiration Bank because I found out what Wells Fargo (my old bank) was doing in regards to funding fossil fuels with my money. I don't think people really even know that almost all well known banks are funding fossil fuels (which destroys our planets climate), and if more did they would make the change. After reading this article bellow, I'm sure you will want to switch to a green bank too, or at least I hope so :p
https://www.bloomberg.com/graphics/2021-wall-street-banks-ranked-green-projects-fossil-fuels/#:~:text=In%20more%20than%20five%20years,projects%2C%20according%20to%20Bloomberg%20data.
Before I joined Aspiration I really did my research. Read reviews (which were very mixed), went through their entire website, learned about the perks (extremely low fees and trees get planted), and even looked into who the company works with (Leonardo DiCaprio and Drake).
After banking with them for quite some time, I have to say this is a 5 star bank! Here's why:
1.) Plants trees when you spend money
2.) Fast transfers/receiving transfers
3.) Easy to use app (this was important for my parents)
4.) Extremely low fees
I've been banking with Aspiration for about half a year now and its been a super smooth ride so far. Extremely low fees and all I need is in their app. Plus Aspiration is based around sustainability, which honestly gives me a joy at the end of the day, lol.
I don't get why there are so many negative reviews though. My mom is also with Aspiration, and we both have only had good experiences. Maybe those negative comments are bots? Doesn't make sense to me..
This stringy scam bank closed my account for no reason at all and said you need to pay $32.12 no I do not I have no money at all and do not need to pay a stupid scam artist bank!!this bank is nothing more of a scam and customer service is so rude and do not care about you at all they say they save the planet yeah and do not!! Bunch of scam artists and tired of this lying pathetic bank and glad I have another one but do not have any money at all so no Christmas at all!! Thank you banks you are the worst ever and so over and sick of you and do not get aspiration it will be your worst nightmare!! They do not care about you at all and will lie to oh you need to pay $32.12 no I don't!! And owe this bank nothing they owe me more!! Shame on these money suckers, beware people of these snakes
Love that this bank is online! Found out about them through Twitter. Very easy to use, and customer service is fantastic. Digital is the future of banking! No more clerks or in-person troubles.
I was unhappy with big banks and their connections to the profit from pollution. After the Barclay's incident in the UK, I wanted to do something as well. I found Aspiration and I made the switch. It's such a relief to have a bank that is built on efforts to heal the environment rather than profit from poisoning it. I have been telling everyone that it's a small change that could eventually lead to the big banks in big trouble. Why aren't all banks refusing to negotiate in any affairs regarding fossil fuels and other detrimental deals to the planet? I'm so glad I found Aspiration, they use their position towards climate action like reforestation and it's simply touching to me.
I'm not one to leave reviews, but this one deserves it.
I've only switched to Aspiration Bank a few months ago, after banking with Bank of America for many years, and the peace of mind I got just from making this switch is amazing. Don't have to deal with clerks (since everything is online), superb application and the lowest rates I've ever seen. I haven't had any issues so I have yet to contact customer service, however so far has been a 10/10.
Keep it up Aspiration!
Not only is the service easy and efficient, the bank is green! Meaning they don't invest into fossil fuels and always lean towards sustainability.
Every time I use my credit, I have the option to round up to the nearest dollar and Aspiration will plant a tree. So far I've reached 136 trees and its honestly a really heart warming experience!
Plus, the app is super easy to use. Great bank all around!
I’ve been reading your reviews with tears in my eyes. My account was locked on June 29th without warning. I didn’t know I couldn’t have a PPP loan. And this is the 2nd one I’ve had. No issues at all with the 1st one. I’ve emailed and called and threatened this so called “bank” numerous times without any satisfaction. I’m so mad! Out of almost $19,000 I got down to just over $3000 before anything happened too. They must be too busy monitoring every account on their platform to notice the deposits as they come in ?????? How do we do a lawsuit against this? If it’s against their policy I understand but to lock accounts for months and not do anything with the funds or send them back to the initial company or even worse I saw they would prosecute for fraud???? WTH???!!! All I can say is good luck to all of us! I sure hope something is done soon!
I also was scamned by this company I noticed money coming out of my business accounts and was notified by the security team with aspiration advising my account would be locked due to fraudulent activity from someone in a foreign country. They not only stole 378.00 but now aspiration is making me responsible a total of $756 I'm going to be out of. The worst part two different Departments was working on this security state fraud customer service said we see nothing unusual. I was notified by car that I would be responsible I advised her she needed to speak to security. I'm filing suite against them for this issue.
I've had my aspiration account for almost a year now. In February 2021 I had the backpay from my unemployment deposited into this account (around $21,000). After spending $2000 of it they locked my account with no explanation. It's been 7 months since my account has been locked with every penny to my name in it. My hometown has just been wiped away by a Category 4 hurricane leaving us with no running water or electricity and only pieces of debris where my house was. And guess what, I have no way to access any of my funds and no explanation as to why. ASPIRATION IS A FRAUD AND DOES NOT CARE ABOUT RUINING THEIR CUSTOMERS LIVES!!!!
Aspiration was a terrible experience for me. I was literally played with for two months just to open an account. They don’t communicate with their customers at all. Their website is also defective and doesn’t show the true status of application. Every few weeks I would have to send emails and reach out to the to see whats going on with my pending application. Again it would take them a long time to figure it out and send me an email with the links to upload documents, and they take forever to review documents. Literally forever! And when I decided to delete that application, they answered and deleted that application immediately and didn’t let me to file any application again. So basically playing with you for months and then when u r tired and frustrated kicking you out. Then then have some agents to send you and email and just say we apologize for inconvenience! They have no understanding of how banking and customer service should be. If you ever want to get a headache, try Aspiration. I see why they don’t even have a good rating!
Scam stealing your money after EDL ADVANCE deposits close account and they lock it and will not respond to calls are emails they stole 5000. OVER 2 MONTHS AND REFUSE TO RELEASE
I have been with Aspiration ever since their very first release with the Summit accounts in 2016. Now I'm on a wait list for their "Zero" credit card. Excited for that to roll out. Really love the new look of that card and the restyled debit cards. Asthetics aren't everything but they sure help. What helps more is a sense of relief using my money in knowing it's clean and supporting environmental and social goodness in the background while I'm not using it. Most money is blood money . . . but we gotta use it if we want to be in the system. I'm proud to be a member of a leader in sustainable financing. They're constantly evolving and doing more to become a better company than they were last year, every year. I see this through their regular email and social media interactions where they talk about progressive action and such. Among all their great rewards for spending money towards other companies that also give a crap about things that matter, being able to off-set my carbon footprint is the #1 seller for me.
My one frown is bank-to-bank transactions take a few days. This is the only reason my partner has not been actively using their spend account. They're still growing, so I'm patient on things like that. Much anticipation by many people for this to be updated.
Overall, if you are an Earth/human/animal/future-conscious person, put your money where your heart is and go with this bank. They're a trusted and highly rated bank. It is NOT scam. Unfortunately, it seems a lot of the other reviews are generated by bots and have really been skewing the average. Hopefully that changes with time. I only made an account with Deposit Accounts to make this review. That's how much I appreciate what this bank is doing for the planet and the people who live with it.
DO NOT BANK WITH THIS INSTITUTION!!! They will rob you. I accepted 2 ppp loans into my spend account without incident I received a sba grant into this account of 10000 they closed my account and are holding my money gaining the interest I’m sure. How they can legally do this is beyond me I sent proof that I obtained these funds legally and legitimately. That still isn’t good enough. My account is PENDING CLOSURE!! What does that mean close the account and send me my money!! How long can an account pend closure when initiated by the bank??
How do I get this stupid bank to give me back my money that was received through a legal loan from Blue Acorn this bank will not accept my phone calls or emails out of the $11,000.00 I received I spent $7000.00 of it before they locked my account due to security reasons well that’s all good but why won’t they take my calls or my emails to resolve the security issue I’ve been with this bank from the beginning when they first started and this is how you test a charter customer makes no sense to me how they can legally do this to people can someone please help me how do I get my money back that is legally mine?
This is one of the so call themselves bank, that under this pandemic and horrible time our country and our people are going through, decides to wipe their hands and make it harder by freezing and closing accounts and returning deposits that are being given to help rebuilt our Country, They Should not be allowed to operate in the US.
You have a problem with a deposit, you hold the deposit until you verify it, you don't freeze a customers account with everything they own, specially not while the country is going through this pandemic.
STAY AWAY, Worst Possible fakebank, will freeze your funds for no legal reason, will not answer emails and almost impossible to talk to on the phone, Coastal Aspiration gives headaches not solutions, not worth it stay away trust me.
Aspiration froze my account in late July. Since then, they have transferred monies from another bank and won't let me have access to my own money.
I now believe it's a scam and they are taking people's money.
Is there anyway to help facilitate and expedite money recovery from this circus? I'm going on week 6 of the siege, theft, or whatever you wanna call it with this company holding my money. I'm now out of $ except for the 20,484.00 they are holding of my $. I have no food, nobody to help me through this, no phone in 3 days and I will be homeless as of next Friday. Not sure what to do with my pets that I've had for 7 years. I'm at the end of my rope, if I had known it would take this long or longer at week 1..I would've driven to California and made it worth all this punishment I have received. I would've have impacted there lives just as much as they have impacted mine, in such a negative way. The owners, ceo's, investors should all be jailed. How they continue to operate behooves me. I hope every single one of them loses everything in their life. I will pray for this and hopefully one day it will come true.
On my daughter's recommendation, I opened an account with Aspiration a few years ago. I deposited $7K. Things were going fine until they were stupid enough to send me an anti-2nd Amendment e-mail. It was then that I realized I had entrusted my money to an entity lacking common business sense. Business 101 - alienating a segment of your customer base is never good; don't do it. I immediately directed them to close my account and had them transfer my money to another bank. They were not pleased when I explained why. I was told if I closed my account, I would not be allowed to ever come back. Oh, boo hoo! You mean I can't play in your fort ever again? Seriously folks, I think this bank is run by children. After reading the reviews here, I'm very thankful I got out before they could steal my money. To the victims of this bank, please consider a class-action lawsuit.
I had my account locked with a threatening and nasty email sent to me on July 29,2021. It tersely claimed that I had “suspicious activity” on my account and my money “federal or state deposits” would be returned to the sender. Luckily I have already spoken to the originator of my loan, Blueacorn, and they have told me they would return my funds as a prepaid card. Of course, I can no longer call or email Aspiration to gather any information about my account. Phone calls are hung up and customer service acts like the Mafia! So be it- I will talk to my friend, who works for the Banking Commission, and go from there!!
UPDATE!!! If you want your account unlocked get on Twitter. It's the only thing that works. Tweet at their CEO Andrei Cherny and any news oraganizations. Particularly The Young Turks who they sponsor. I started tweeting my story and screenshots of the horrible reviews on a Friday....my account was unlocked on Monday. This is the only thing that gets their attention!! Spread the word! I closed my account immediately after I had my money out. Best of luck to all of you!
They locked my account with no warning and will not give me an explanation. Filed complaint with BBB so waiting to see what happens with that. No idea what to do to get my hard earned money back. This has to be illegal...what can we do?? I am terrified I will lose everything. Customer service can't tell me how long it will be or even why it was locked in the first place. I've spoken to 2 supervisors who also know nothing. They promise to call me back with updates and never do. This is unbelievable!!!
They froze my husbands account, it has been over 4 months of empty answers, no changes, just locked out. Two days after they accepted a deposit on my husbands behalf and funded his account, Aspiration lock his account and has been sitting holding his PPP Funds. WE are now homeless, loosing everything and getting more and more in a hole. my husband is so depressed, I worry he might do something to himself.....please unlock his act....please stop stealing money from your customers...please!
Nobody should ever ever ever ever use this financial institution for anything. They have blocked my account 3 different times because they're systems screwed up then they expect me to have numerous email addresses so that I can change my user email and password multiple times. They say that they send you an email to unlock your account that never yet sent. You can't call to customer service via email because they won't respond to you and when they do they send you something that saysomething that says oh I'm sorry it's taken so long if you still need help then reply to this email and we will help you otherwise we'll just close your This problem out. Then If you respond to their emails that close your account because there's fraudulent activity even though it was their system that messed up because their app isn't working with their website and it's their fault but the fraudulent activity caused them to close my account and the fraudulent activity is on their side. You can't talk to anybody over the phone because they want you to wait 4 hours to talk to somebody and so everybody has 4 hours to stand around and wait to talk to somebody to get their own money. These people need to unlock my account, comma give me my money, and then close my account and I'm gonna make sure everybody knows how sorry this company really is
This bank outfit rings like the Fyre Festival. Any investigative journalists out there?
DO NOT TRUST THIS SCAM BANK CALLED ASPIRATION , DO NOT FALL VICTIM LIKE ME BECAUSE THIS BANK FREEZE MY ACCOUNT I CALLED , EMAIL SAME SHIT EVEN ONLINE THEY BLOCKED ME ON TWITTER BECAUSE I EXPLAINED TO YOU PEOPLE NOT TO FALL VICTIM
Should have done my research here & BBB before opening a/c. I opened account & did required transactions for advertised bonus. They never issued bonus. I only get canned email responses that they "are investigating". On top of that, after using my a/c for a month, they suspended my online access & frozen the account. I've called & emailed over TEN TIMES and the only response I get is "we have forwarded your complain to our compliance department". THEY ARE SCAMMERS. STAY AWAY FROM THIS COMPANY !! I am now filing complaints with SEC, FINRA. BBB and STATE ATTORNEY GENERAL.
Had my first account locked by them, no explanation for months. After 5 months they finally gave me a new account and my money. But now account is fully active but can’t use it has it still has restrictions in which they won’t tell me why. Makes no damn sense as to why they give me half an account. So still can’t use account, but oh by the way new debit card is on the way. Don’t use these people, there are better banks out there.
I opened a bank account with the knowledge that if I spent $1000 on my spending card, I could get a $100 bonus. There were no stipulations except it was your total net purchases, so if you returned something, that money you initially spent would not could. Simple, right? Wrong. Now they aren't paying me the bonus because one of my transaction was made using my routing and account number. So misleading. There terms and conditions for bonuses are no where to be found. PLEASE don't use this bank.
They owe me 825.00 from rental car deposits they never returned to my available funds. They also took an extra 75.00 on these holds calling it a "buffer" that they do..they manipulate and steel your money, even on the micro side you are paying god knows whom ridiculous fee to "plant trees"
Stay far away from this bank
This is by far the worst institution i have ever bank with, they entice you by telling you they're saving the planet when all they are doing is to rip you off your hard earned money, i apply for ppp loan which was paid into the account,they got my account locked days later claiming they detected fraudulent activity when nothing of such happens, i reached out to them by calling and mailing them but all effort prove abortive, how do i apply for forgiveness of the loan when i didn't even use a cent out of the fund yet, my business crumbled as a direct result of COVID-19 and i was hoping this fund will get me back on track and now i'm here with no hope in sight thanks to Aspiration for crushing my only hope.
My account has been locked for 5 weeks! It started with an email stating my email address had been changed and progressed from there. 2 weeks ago I was informed the fraudulent activity had been resolved but I have still been locked out of my account. Getting someone on the phone or email takes an act of Congress and when you do they don’t have any answers other than it’s being “reviewed “! I tried canceling my accounts over the phone but that was denied too. If you are lucky enough to still have access to your funds, I suggest you pull them out now
I also was told my account was compromised and a new account was created. All my auto payments, checks were returned NSF even though the account was closed, mortifying. I can not close my investment account and when you do manage to reach someone for assistance they are smarmy and condesending. This has been a truely awful full time job.
They stole my money. Over a month ago (so I have given them time to attempt to resolve) my account was somehow compromised. I received an email informing me that my email was updated. This is strike number one. When handling, not only money but also sensitive information, you need to be able to create multi factor authentication for things like this.
I called them roughly 7 hours after the email arrived, immediately after seeing it (it happened at midnight. Checked my email at 7am). For 'security' reasons they locked me out of my account for a little over 3 weeks. Constant calling and emailing to see what was going on (they did *not* tell me they were about to do that) yielded nothing, not any response or explanation. When I finally was allowed into my account, all of my money was *still* gone after they told me they knew it was fraud. I had to re-report the fraud and, two weeks later, they say they have not gotten to it.
Customarily, the money is returned to your account during the investigation and if it was deemed a legitimate transaction, withdrawn. Nope, they still have my money, no progress, no Customer Service assistance, blocked on Twitter, hung up on by the Customer Service. I am lucky that I have other accounts and only used this one for certain bills and was able to - mostly - maintain my life without this money (despite it being theft on them). However, through looking at other's experiences, this is not uncommon. Stay away from them. You're better off putting you money under your mattress. It's safer there too.
Frozen my account May 22nd after I reported fraud on it. They told me they'd investigate it and get back to me. No time line given no matter who I talk to. I've called a dozen times and got maybe roughly less than half of the calls through. They don't respond to emails. It takes anywhere from 3 hours to never to get a hold of someone.
This "bank" is purposely holding peoples money hostage. They claimed that they'd do a one time debit activation. All I could do is check my balance. Money couldn't be withdrawn.
Stay away from this institution - it's falling apart. They don't care. There have been people who nearly became homeless because of these scumbags.
I'm on assignment in a foreign country and they sent me an email saying that because of fraudulent activity my card has been canceled which leaves me stuck her with no way to access my funds here in the country that I am traveling in.
I opened my account and I saw over $200 in fraudulent transactions not including money that Aspiration has taken from me to "plant trees" which I never authorized. I called them on Friday to try to get my problem sorted out and I was on hold for over 45 minutes and they never answered. Now it's Monday and I have been on hold with them for almost two hours waiting and waiting for someone to help me. This is utterly ridiculous.
My brother travels a lot for his work as well and they randomly closed his account because they said he was outside the US too much which is probably not even legal.
I would not trust this bank at all and I am closing my account as soon as possible.
I’ve been with them for a couple of years and the only issues I’ve had were related to fraudulent activity. They send an email telling you that your accounts are closed and debit card frozen. The notice assured you that any transactions already scheduled in the old Account will come out of the new and that a new debit card has been sent.
None of that is true. All three times it’s happened I’ve had to call to get a debit card issued, transactions have bounced, and direct deposits appear in transaction list but don’t actually post to your balance.
Each time I’ve had to call repeatedly day after day and speak to a call center rep, who after 10 minutes decides they can’t help and put me on hold for a manager, who also can’t help but cheerfully assured me that they will send a message and get it fixed tomorrow. If this were my only bank it would be beyond problematic. I tried them out b/c I like their mission but it is truly appalling how bad the customer service is. And the fact that the security is so poor this has happened to me three times is abysmal.
I’m closing my account with them as soon as they resolve this latest mess, which began a week ago and still has no resolution. They simply pass the buck each time I call and refuse to provide a solution to the fact that they can see my money and won’t release it.
No reason to ever use this bank with so many other options out there.
I am attracted to try their checking account because of the $100 sign up bonus. However, after fulfilling the qualifying activities and patiently waited 120 days. There wasn't any bonus. So, I tried calling them but I never ever managed to reach a person. They said you will be in the queue if you hang up. They will then call you back but this never happens. There isn't any customer service!! I feel like this is scam and this is the worst banking experience I ever have.
I can only speak to Aspiration's quality from an outsider's perspective. My father was an account holder who passed away in April, and I've spent the past several weeks attempting to contact their customer service department to get them to stop automatically pulling money out of his checking account (I don't actually have rights to his checking account because it's also in his ex-fiancee's name, but he was the sole owner of the Aspiration account so as sole next of kin, that one's my responsibility). I've had better queue times at the DMV! Every time I call in, I sit on hold for hours - sometimes the "call back" feature works, sometimes it doesn't. They've got pretty standard "business hours," so I'm at work, and I volunteer on the weekends. The one time I did get it to work, they called me back 8 hours later and I missed it, as I sure wasn't expecting a call back that late in the day (I live in a different timezone I suppose, so it was 8pm for me)... In what world am I supposed to be able to sit on hold for 8 hours straight? So yeah I still haven't gotten ahold of anyone. Do they have only one person working the call center at any given time? I don't understand.
I was able to access his account through his laptop, since all his passwords autofilled. But of course, the only thing I can do via the website is INCREASE the amount of money withdrawn every week. Great user experience.
I got a ppp loan credited to my aspiration spend bank account which was newly created, after that I took out some of the funds and left $7800 in the account, suddenly Aspiration locked the account and have refused to give me a way to get my available balance which was $7800. Has anybody experienced this?? if yes what did you do to get your money back.
This is a scam of a supposed bank. If you report them or say you are going to report them, they don't work faster, they slow wayyyyy down.. I had an issue with a card that they were supposed to send me a replacement weeks ago, I called in when I hadn't seen it during early May. They finally answered after an HR on phn. Then asked me if I had not used my online/digital card, I told them there was issues with it, they fixed it right then and there. For whatever reason, right after May 26th of this year, Aspiration has pretty much fallen apart. I had issues after the app updated. Cannot get into my acct, and have not been in my acct for almost two weeks now. There are federal funds going into this acct, anyone who is getting your taxes or a long awaited stimulus in this acct, you better make sure you can get into it. If not, REPORT this bank for fraud and withholding funds. Because there is something fishy going on and I'm smelling SCAM!!!! Because after I write and submit this review, I'm headed to Federal Scam/Fraud team page on the Fed Gov website for reporting fraud. The Gov doesn't like Fed funds messed with and if it's being withheld, it's against the LAW! Do not bank with a bank that claims to help the Earth, when they'd rather help line their own pockets. Ever seen their reports on planted trees? Well, look up how many they claim is done in a year on their site (if you can get on it now), compare and do the math to how many in the length of time they've been open. You'll see, their math is off a whole lot! They have NOT planted that many tree's, and they probably don't do it themselves, they probably don't even donate the funds they claim are planting these trees to a org that does it. Cause I have yet to find this supposed org!? Just sayin.. Don't donate to them, don't open an acct, and run far from them. Scam scam scam...
I am still in shock writing this. On May 22, 2021 I got an email letting me know that my email and backup email were changed to somewhere in Germany. If I didn't initiate the change I was supposed to call them. I did. I waited on hold for 2 hours and then let them put me in the queue for call back. That never happened and Sunday I got an email that said sorry, try your call again. So I did and 8 hours later got a call back. The guy returned the account to my email and let me know no money had been removed. He then said the account was going to be frozen while the security team "reviewed it." I asked how long that would take? He didn't know. I asked what that involved? He didn't know. The only thing he could say is that they would respond via email and I could also email them. Since that time I've emailed 6 times and received ZERO RESPONSES. I've called 4 times. Today I also reached out via twitter, facebook, and instagram. They responded with a different phone number. This woman was horrible and let me know the most they could do was to give me access to a debit card I've never used for 24 hrs and then re-frozen and no, I was not allowed to log in and look at my account. She reiterated they had no idea when my account would be looked at or my money returned to me. They have almost $15,000 of my money. I've complained to the BBB and FDIC but am still researching to see if this is the right place to complain since they are actually an LLC and not a legit bank. Whatever you do - run fast and if you've got money with them I'd take it out while you still can. The internet is full of similar stories and many of them started May 22.
I should have known there was going to be trouble when I never got my debit card after opening up the account. After about a month I called or chatted, can't remember which, and they finally sent one that arrived a couple weeks later. And then there were the many, many promotional/spam emails I got from their partner companies...all a bunch of ripoff nonsense. Last straw was the offer to let some company give you a life insurance quote for a $25 credit. All those questions were way too personal and intrusive, plus I got turned down for coverage! Then I followed up with Aspiration to find out when I'd get my 25 bucks. After several days, some lazy CSR copied and pasted the offer from where I signed up. Duh, I had already read that. I wanted her to check on mine specifically. Nah. Their work environment is probably lovely...while it lasts. Because it won't last long, the way they are running this business. See all the other complaints that aren't even related to the issues I have. I'm sure glad I never really switched my real banking over to them and moved my direct deposit. I'll take my $25 when and if it comes and say c-ya!!
I am trying to get my life back on track. I am a recovering alcoholic that has been sober now for 2 years or should I say had been. I decided to take on a new challenge and I checked into school. I completed my fafsa and got my classes had a lil money left over for me to get an apartment and maybe a lil car. But to my surprise I couldn't even buy my books. This bank has frozen my accounts, they have taken away my opportunity to further my education, and they have given me no reason at all how I instead of going into my second year of college am I in debt to the U.S. Department of Education due to a loan I took out for school but Aspiration used it for their own spending pleasure. Would you like us to protest on the front of your steps in Marina Del Rey. I have compromised my sobriety deal with these people. I am home with 4,000 in aspiration bank.... I think???? Some one tell me who I can call to get some help this is unfair!!!
so they came across my Facebook and everything sounded good. signed up and did a small transfer. nearly a week to get that transfer when i can transfer between Chime and my other bank in 2 days...so i transferred that money back to Chime and figured screw it...well i forgot to chance my direct deposit from Doordash in time so I have money still sitting there after 4 days...i keep getting emails from Aspiration telling me Chime is rejecting the transfer..Reached out to Chime which I trust, have been with them for 2 years, and they say nothing has been submitted from Aspiration...the customer service with Aspiration is a freakin joke...so now here i sit with $139 sitting there in the Aspiration account trying to get a hold of that...DO NOT GO WITH ASPIRATION!!!
Absolutely ridiculous banking practices and horrible customer service!!! What should have been a simple technical support concerns turn out to be a hours of hold time and several emails of useless pre-programmed correspondence just to finally receive a call back from an insensitive and unprofessional representative, without the authority or knowledge to actually resolve anything. Incredible. Do not be filled and put your money someplace safe... far away from here.
i got my Loan payment on the checkings account, then i linked my greendot account with it to remove my money.
at first 500 was the daily limit and it was going through, then when the limit raise to $5000 i try to send 5k to my greendot external account then i got a email from them saying ( due to the return of your transfer, your aspiration account may be restricted for further review)
fine the transactions failed and why do you have to lock my account without providing a way out to remove my money on it ??
I still think cash app is the best online banking because if your cash app was locked or closed, they will definitely provide a way out to remove your money and lock their account.. You can not lock my account and lock my money.. That's impossible and i will have to file this case if my account is not unlocked for me to remove my money on it.
When I first joined, there were many perks:
1. Competitive APY without hoops to jump through to reach it.
2. Single account so I didn't have to shuffle money back and forth from savings.
3. Free global ATM usage.
These were all removed over the span of 3-4 years, making it pretty much useless.
1. Now, there is 0% APY on checking unless you *pay them* for Aspiration Plus™, *and* use your debit card for $1k a month of purchases.
To make matters even worse, they only pay the APY up to 10k, meaning you make max $8.33 a month.
Aspiration Plus™ is $7.99 a month, meaning you net 33¢ a month, *if* you tie up $10k in their account. Big whoop.
2. They forced the accounts to be split into a savings and checking account, only giving the feeble APY above for the savings account ("spend and save," they euphemize it).
3. As of this writing, I think they don't cover basically any ATM fees, or perhaps have a microscopic network.
Finally, their customer service is a joke in at least two ways. The first is that it takes almost 1.5 hours of holding to reach a representative. I had to do this two times to send a wire.
The second is that they make believe that they're helping/ saving the planet by having "green" investments or some nonsense. Cool, so enslaving lithium / cobalt miners in the global south, sounds morally compelling.
Which feeds into the overall joke that they expect you to *voluntarily* *donate* *to them*. Imagine giving more money to a bank which has full wherewithal to heavily-leverage / reinvest your deposits, making a ton for themselves regardless. Truly laughable and delusional.
Aspiration treated me like a criminal from the very beginning. In hindsight, that's a bit ironic considering their criminal practices. The first blow was when they refused to pay me the bonus which was promised. After sending them copies of the emails regarding my account which THEY had sent me, and copies of my bank statements from THEM, they actually had the audacity to tell me that I had no account with them, so therefore no bonus. In hindsight, I should have read more reviews, but then again, who expects a huge business with their fake virtue to commit felonies against their customers?! When I opened the account, I deposited over $1000. This was over 6 months ago. After not receiving the bonus, and seeing examples of how poorly they treat people, I began a quest to get my money out of there as fast as I could, and close my account. That was 6 months ago. It has been a seemingly endless cycle of them asking me to jump through this hoop and then telling me that I didn't jump through the hoop properly, so could I please jump through the same hoop again, and while I'm at it, please jump through these 11 additional hoops. The excuses they come up with are so ludicrous and nonsensical I would be laughing if not for the fact that they have essentially stolen an extremely large amount of money from me. The fact that their claim to fame is based on their contention that they donate jillions of dollars to various virtuous groups makes their criminal behavior even more maddening. And when you think about it, THEY are not donating THEIR $, they are donating OUR money. They have hurt a lot of people - people who don't have piles of extra money lying around, and sadly, they will continue to do so. I would encourage anyone who has had a bad experience with them to spread the word as often as you can, on every forum or social media site available.
I moved to Aspiration for a couple of reasons, the early direct deposit and the global impact (planting of tree's). They have failed on the promised product of early direct deposit with no communication as to why.
Lack of communication and failure to deliver a promised product are the reasons I am leaving this review.
I contacted Aspiration to report that I received an Apple Pay signup confirmation text that I did not authorize. On the phone, the representative told me that they are going to secure the account pending an investigation, and would reach out to me when the investigation is complete. What I did not realize at the end of that call is the reality of how Aspiration actually handles account fraud investigations, and the extended time frame such an investigation would require. Once your account has been flagged, both Aspiration email and phone customer service are trained to refuse giving out a timeline, and give you no direct contact to the fraud investigation team. I have been locked out of money that I badly need for living expenses for almost a month now, and I am desperately seeking some sort of resolution to access my funds immediately, and have filed complaints with the BBB and Finra (turns out Aspiration isn't a real bank even though I was under that impression for years and therefore falls under Finra's jurisdiction). Unfortunately because of the lack of response from the fraud review team for almost a month, I am going to post my experience on every review site until I get their attention, and they provide a suitable resolution. It absolutely boggles my mind how an organization that claims to always put their customers first could lock loyal customers out of their money for this length of time for what seems like such a minor review, especially considering this customer (me) was proactive in trying to catch potential fraudulent activity early and at the first signs. This long term customer now wishes to completely cut ties with Aspiration after my experience with the fraud review process. Whoever authorized the directive to train their customer service agents to tell anyone locked out of their account for an extended period of time that "there is nothing that can be done" and to "keep waiting" should be ashamed of themselves. A cookie cutter message stating that "we are sorry for the inconvenience", and that "this is necessary for the security of the account" is not legal tender that can be used to pay bills and is not an acceptable solution, especially considering the opaque review process, lack of provided timelines, and the ridiculous and unacceptable amount of time this review has taken. The lack of correspondence and customer service from Aspiration's fraud department is disappointing to say the least.
My account has been locked for a week and in review. I did as requested (submitted every document) and was promised a resolution in 2-5 days.
No resolution in 7 days and no promise of a time anymore to resolve this matter.
It’s been fine up until now but definitely do NOT give them anything you’re not willing to lose. I’m unable to access almost $15,000. It’s on me for not doing due diligence that they are not a bank and therefore, not culpable to banking regulations.
I have filed a BBB complaint, have notified my lender and will be taking legal action if not resolved in another ten days.
Wanted a way I could start a separate savings account for any emergencies, buying homes & such. I saw Aspiration popped up on my social media almost everywhere, so i got curious. Skeptical even after doing research, but so far its been a really great experience. I've been able to save, invest, help the planet and those in need of jobs. The notifications you get after a transation (planted a tree) is rewarding in a way. Like the title, Aspiration has been really great and im glad I found it to help me with what i need.
ITS A SCAM people. They will try and hold your money hostage as long as they can.
Did a deposit. They had already drawn money from my bank account but it didn't appear in aspiration until two weeks.
Then a unknown charge appear. Good-luck with trying to reach to them, the customer service is non existent. I had to wait until three months for the dispute to be resolved. My account was locked until then and couldn't withdraw.
Then after the resolution of whole thing I was fed up and wanted to close my account and guess what they blocked the withdraw for no reason until 3 weeks.
Since their cs is useless and their twitter handle is very active, I asked on twitter why my withdraw is being held and if they could help me connect with cs. They BLOCKED me instead of replying LOL.
I switched to Aspiration because I want to ensure my money is being used ethically and not invested in fossil fuels. I learned about Aspiration and have been moving money into this bank. I like that I can use any ATM and not be charged ATM fees. I have not had any serious issues so far. I would say that their customer service replies can be a little slow but I haven't had any real issues so far. I am willing to continue to support them and their growth.
I got my taxes and they froze my account down n won’t give me my money nothing was wrong with my account
Recently discovered aspiration bank & i absolutely love it. Reasonable fees it's honestly the only bank account I use plus its greener. Which helps the environment. I'd recommend Aspiration to anyone of my friends. Thank you guys fo ed the great service and best banking experience possibly.
It was such a treat to be able to switch my money away from Citibank to aspiration. Glad my money is in a bank that invests in the health of our planet, rather than fossil fuels and other harmful industries. Their banking service is easy and the ATMs are super easy to find. I am taking advantage of the debit card service, savings with a APY return, and the investments, which were super easy to sign up for. I signed up for the plus tier for a bunch more benefits you should definitely check out. Aspiration is as-advertised, which is more than I can say for the big banks. Thank you Aspiration!
I had Aspiration bank for a few years. I was basically satisfied until a few months ago when I had a charge I didn't recognize. I called to dispute the charge. They were great as usual, they froze the account and said they needed to investigate. Little did I know I would not have access to my funds for months. You would think I was a millionaire! It took them over 2 months to finally say the charge was erroneous AND they still would not release my funds saying that the account is still under investigation. I had to call 3 times to complain and ask them how I would have access to my funds. They had no answer at first other than to say the account is frozen! Then when I said that's unacceptable, I need to pay rent and bills, they said they could unfreeze my debit card and I could do a "one-time withdraw". Not exactly a solution since there is a cap on the amount you can withdraw from the ATM. Also when the account is frozen you cannot access your account online to even balance your checkbook! Needless to say I called and told them just cancel my account and send me my funds, they won't even do that!!
I've had this bank for years now, back when it was the original Summitt account before it was the Spend & Save account. It is my only account and debit card and where my direct deposit goes so when they shut my debit card off for a transaction I reported as fraud it's a big deal. When I disputed the transaction it let me know the card would be frozen, but that I could easily turn the card back on by calling in. Well I called and was on hold waiting to talk to somebody for over 2 hours today (3/22/2021) because I DESPERATELY needed to access my money, and the call went on so long that it went after their business hours. For a bank that has no branches and the only way to get to them is to call in, they need more people in their call center since they don't have the overhead of actual branches. If they seriously have that many people calling in that you can wait over 2 hours to finally just get disconnected because it went on after business hours then something is wrong with their structure. So when it told me I would easily be able to turn my debit card on with a call to access my money if needed that turned out to not be true in practice at all. I also emailed them over an hour before the end of their support hours while I had been on hold for about 40 minutes trying to hit them from 2 angles to see if I could possibly get an answer and get help and not be stranded without a single cent, but no luck there either. They SERIOUSLY need to change some things. I'm not sure if the call center employees just let the calls sit on hold until closing time so they could go home early (that would be crazy with an almost 2.5 hour wait time - my problem could have been resolved in less than 10 minutes if I was able to talk to someone) but if it's the case that they just simply have so many customers that there are that many people calling at a given time, then they need to hire more representatives who can help customers. As I said earlier they do not have the overhead of a normal bank due to not having locations, so they owe it to us to have an appropriate number of phone reps employed that you can call and speak to someone without spending hours and hours on hold. Also I would make the employees they do have in the call center answer every call that came in before the end of support hours before they can go home. Just simply hanging up after 2.5 hours on hold because it's time to go home is absurd. That gives incentive to employees to just ignore calls that come in towards the later hours in the day and they just won't have to deal with them, because at 9:30 (eastern time) they just hung up on me and left me out to dry. This has caused me such a big problem tonight I have no choice but to look for another bank at this point, I really wanted to stay with Aspiration and liked what they were doing, and truth be told was considering upgrading my account to their Aspiration Plus account, but the serious inconvenience this has caused tonight made me realize that their company is only good in theory, in practice it's just not well run and is not set up for success, not just of the customer, but at this rate the success of the company as well.
I've decided to end my relationship with Aspiration because it isn't working well anymore. When I transfer money from bank to bank or if I ask my mortgage or credit card company to get a payment from Aspiration, sometimes it fails. This last time, my mortgage company said there were no funds available in my Aspiration account even though there were and charge me $20. I had a failed payment with a credit card company about two months ago. This is an essential function for an online bank. I've had transfers choke for days and days. I have reached out to Aspiration before, but their customer service isn't as available or helpful as an online bank like Ally. As far as online banks, there are much better. This seems like barely a bank, maybe a college project that just is barely being held together with a few people, bubblegum, and tape.
This bank (not even a real bank mind you) has really screwed me over. Because of their mess up they have frozen my account and REFUSING to give me access to my money. When I contacted the BBB and the FDIC the company decided to randomly "close" my account and every time I call they hang up me. It's been well over a month and I still can't have my hard earned money. Biggest crock of S*** bank there is. The ceo should be ashamed of themselves.
I attempted to have a new debit card sent to my home and it wanted to send one to a MN address from 2016. I tried to update the address that was dormant since 2016 and the app would not allow it, therefore Aspiration KNOWINGLY sent a debit card to an incorrect address. I still have never received a debit card from Aspiration in 5 years. I just called customer service and now I'm being asked to send in proof of address documents which I refuse to do, as the only reason they are "required" is because the debit card was returned. The debit card was returned because Aspiration intentionally sent it to a known incorrect address. I submitted a request to close my account effective immediately. I will NEVER be a customer for Aspiration. Do not waste your time! I have requested THREE debit cards and they continue to either not send them or send to the wrong address intentionally.
I'VE HAD SEVERAL SITUATIONS WHERE I HAVE FILED A DISPUTE AND THEY BLOCKED MY CARD. NEVER NOTIFIED ME OF MY CARD BEING SHUT DOWN. THIS TIME THEY SHUT DOWN MY ENTIRE ACCOUNT OVER 2 WEEKS AGO AND ALLOWED ME TO HAVE ACCESS TO MY MONEY ONCE. THEY DON'T GIVE ME AN EXACT DATE WHEN THEY WILL COMPLETE THEIR SO CALLED INVESTIGATION AND BECAUSE NO GOVERNMENT AGENCY GOVERNS OVER THEM THEY THINK THEY CAN GETAWAY WITH HOLDING PEOPLE MONEY HOSTAGE
PLEASE SAVE YOURSELF AND DON'T EVEN THINK OF OPENING ANY TYPE OF ACCOUNT WITH THEM. THEY ARE COMPLETELY WORTHLESS
This is probably one of the most unreasonable and unprofessional banks I have banked with. On 12/13/2020 I lost my debit card which was a Sunday (There is no one to speak to, the office is closed) later that night my debit card was used, the card was used three times clearing out my account. Now mind you this money (It is Covid and I am an essential worker) is my bills and rent money. I have to wait until first thing in the morning to call Customer Service and file my card as lost and stolen. I then precede to file a police report and call the merchants where my card had been used. They explained to me that it was up to the bank to investigate and help clear up any theft on my account.
I never heard from Aspiration Support, so I started an email thread with them. Unfortunately they took there time. I than called the merchants that the card was used for and they stated that Aspiration Support never called them to discuss the videos that they had of the culprits. They refused to acknowledge my police report, and just decided that I have at one time used a merchant machine that was similar to those the theft occurred on, that I must be lying. Yes they basically called me a liar. Also Aspiration Support does not have number, everything must be done through email. Unfortunately you can not get passed a Customer Service manager to speak to someone that is higher up on the totem pole. And they block customer phone numbers, and block you from social media. Obviously they do not want you to learn their dirty little secret of avoiding their customers in need.
To top it off, I never received my debit card until 01/12/2020 so imagine my money that was from my direct deposit was not available, I could not get groceries, gas or necessities for weeks. Not very bank like. I then tried to get there attention and some help through online media, they blocked me. I mean it all seams so ludicrous and very bizarre for a bank to act so unprofessional. And for it only to have one number. They do not care about their customers, which is completely obvious by online reviews. I do recommend that if you have had similar or other problems to contact The Federal Reserve Bank Of San Francisco’s Complaint Unit at
(415) 974-2403 or email them [email protected] . This is not a real bank and they should be helping and not denying customers the insured money on their accounts.
They do not track the debit card they send in the mail, and mine never arrived. I’d been using the digital debit card to access my money (which doesn’t work at RFID ATMs, even though they tell you it does). So I call to ask them to send another one. The rep DOESNT TELL ME that they’re going to freeze my card until they verify my mailing address with a photo of my drivers license. I had just dropped my car off in the shop and was trying to get a rental when I discovered my card didn’t work. I had to borrow over $600 from friends and take ubers to work for most of a WEEK until I finally was able to bully a supervisor into contacting the supposedly-uncontactable document review team to release the freeze. New card eventually arrived in the mail, although it took a week longer than they said it would
Now, almost two months later, my card declines. They respond to my email (since their phones are only open business hours) saying that they received the returned card in the mail and need me to verify my mailing address again.
This behavior would be bad from a brick and mortar bank, but it’s completely unacceptable from an institution without brick and mortar locations. The only way I can access my money is to transfer to the linked account at my other bank and wait a week for it to clear. I’m furious.
Aspiration is horrible! I finally got my unemployment after waiting for months and since I despise Bank of America I sent money ($5000 to be exact) to my Aspiration account. As soon as I do they flag my account and send me an email asking for all the required documents to verify it’s me. So I sent all of them promptly while a little pissed because I have 4 months of back rent to pay and they already run me wrong when I first signed up for an account and took well over a few months just to verify me! Then I’m told that my Chase account document was accepted but my “9754” is blurry(it’s a screenshot, not really possible to have a blurry screenshot. Plus the “9754” account is the Chase account statement they said was accepted ??) so I sent it again. Then a few days later after I complain to the BBB about this whole thing they happen to tell me they are closing my account and will send a check to my address. This is the most ridiculous and shady bank I have ever seen. Like honestly, what the heck are they thinking!?