When I first went to this bank to open a basic checking account all the tellers were nice and asked me to have a seat and wait for the manager so I did. I was greeted with a handshake from the manager and asked to his office and had a seat.
The manager was very informal and discussed sports with me and happily opened a checking account that I was comfortable with, I was made to feel welcome and at home and felt like they wanted my business, I would recommend Huntington to others as well.
I opned an account with Huntington Bank in early March of 2012. They were advertising a $100 promotion for opening new account. I completed the terms as requested. when I contatced the bank to get promo they said I was not eligible. They kept giving me the runaround. It took several weeks to find out that the bank does not care about it's customers. I would not deal with Huntington again..
Have had an account with Huntington for many years. A while ago, I got a call from the bank manager telling me that no non-Huntington ATM deposits would process any longer. I was very perplexed as I have not had any trouble with deposits in the past.
Have had the account long enough that Huntington ATM depopsit will only credit $400.00 pending until deposit is verified and posted. Have not had trouble in the past with outstanding 24-hour Grace Period items not clearing once my deposit is made (unless deposit was really late at night).
Now I am told that NSF fees occurred because my whole deposit wasn't posted, even though the "whole deposit" would have brought balance to the black once verified and posted. I asked to have fees removed.
I was told that couldn't happen and deposits must be made in Huntington ATM before 10:30 a.m. in order to clear for terms on 24-hour Grace Period. Never, never, NEVER had that condition been in place for prior deposit transactions! Therefore, MORE NSF fees were added.
Went to the bank and made 2 seperate deposits since I needed more than $400 to bring balance to the black. ATM slips that show what my deposits were and what balance was available. Logged in the next morning & they ignored the deposits, returned items and then added more NSF fees!
How do they keeping changing deposit terms so much!?
I had a great personal experience with Huntington Bank. They helped me open up my bank account with me half way not even there. I came on a Wednesday about 15 minutes before closing. We didn't have time to open my account as they needed a good 45 minutes. She took all of my information, copy of driver license, my email, phone number etc. I explained that I could come back tomorrow and try to finish up. I explained I will never make it earlier than this time. She was so accommodating and personal. The next day she opened my account and sent me confirmation to my email. The next day all I had to do was go into the bank and sign the paper work. Once again I get there 15 minutes before closing, but the young lady left all my paper work and informed the teller I would be there. Once I got there all I had to do was sign my new account papers and I was done. I have an account at a big bank, but I really really like Huntington Bank, I will look at them first for my car loan.
Before I had resided in Ohio, I had been using several banks that were local or national. I had been displeased with most banks, especially due to customer service. I can really say that I am pleased with Huntington National Bank, first of all because of their great customer service. I can easily talk to a representative over the phone and do not have to talk to the automatic voice for over 10 minutes. All of the representatives were jolly and they made me feel very comfortable. I had a situation where my card was misused by another person and while in Hawaii, I had to solve this matter over the phone. The representative who took care of me, told me they will fix the situation right away and within less than two weeks, I mean literally less than two weeks, they refunded my money. This happened to me before with US Bank in Cleveland and my money was stolen all because they were at fault. US Bank had mailed my pin on the same day with my card, when they were supposed to mail it two days after. $3000 in total was stolen and it took me literally 3 months to gain it back. I also am pleased with Huntington because initially I had overdrawn and became hit with penalty fees. Since, I was out of the country, where there were no internet, I couldn't check my account for over a week and I saw that I was hit with over 200 dollars of penalty fee.
I had explained my situation to Huntington Bank and they waived my fee saying that they can waive it only this time.
Seriously this bank has the best service. However, as for competitive products such as loans or CD Rates, I am not sure if they are compatible as with national banks. This is one downside as I have a CD with other banks.
Huntington Bank makes no mention of the policy they have to charge $25 if you close your checking account within the first 6 months. I found this out after I was not permitted to withdraw any funds on the 3rd of the month, the day my SSI is direct deposited. This was a new account and I had never experienced this in the past at any other financial institution. The female bank manager was rude and abrupt which lead me to want to close the account. I was informed that there would be a $25 fee if I close the account within the first six months. I opened an account at another financial institution and left $1.00 at Huntington. (There is also an inactivity fee if you don't make deposits or withdrawals or write checks.)
This is a horrible horrible bank. I've been with them for a year and have repeatedly dealt with fraud on my account. The employees are not helpful. At first they are nice, say they will follow up, then never respond and I find out later they never did anything (like send me a new bank card). The last straw was a 305 dollar charge that I didn't authorize. Somehow this is my fault? Unlike the other fraud charges, this one happened during an unusually low balance and I got 6 overdraft charges in about 24hours. They refuse to return my money. Unbelievable. My attorney friend says I should just move on....bad people. Terrible bank.
Recently decided to change banks after 20 years with Huntington. Just constant mistakes and runaround with managers, from monthly scheduled payments messing up to my son getting a 24 Hour Grace Period alert and adding money within 12 hours and still getting fees.
You can be on the phone for hours and talk to half a dozen people and still not talk to someone who has the power to do the simplest task. I'm moving my small business accounts and loans to another smaller bank, I wish I had years ago.
Recently we deposited a large check in our savings. We understood it would take awhile for the check to clear and those funds would not be available to us. But, we were shocked to find out they froze our entire savings account.
I transfer funds from the saving to the checking to pay bills, but now, can't do so online. If I want my own money transferred I have to go to that bank, ask for my money to be transferred to checking and they will do an "over-ride", and do it for me. But, the weekend is coming...then what? No one would explain why the other money was included in the freeze,but one rep said our local branch manager did it (when we deposited the money). Another supervisor talked to her in our behalf. All that was said is NOTHING can be done! I have been with this same bank for 25 years....long before it was even Huntington's. I saw many changing faces, but the ones that have succeeded are the ones who have "customer service skills" and know how to treat and keep a customer. Perhaps, some banks have grown too big to bother or care.
Huntington Bank is hands down the best bank in the Midwest. Their products are highly competitive, and their customer service is outstanding. Being headquartered in Ohio, the company has a good feel for what people in the Midwest look for in a bank. One thing that really stands out to me is their fraud protection. Last year, the credit card that I have with Huntington was compromised. Before I was even aware of what had happened, their fraud department shut down my card, and then contacted me to let me know what they had done, and to help me open a new credit card. The agent that I dealt with was very friendly, and I could tell that she wanted to make sure I was satisfied with the experience. I was very appreciative of the actions they took to protect my identity and my money.
I have banked with Huntington bank since I was a child (I am 38 now) and I can not believe how they have treated me. I had a Huntington credit card with Worldpoints rewards on it for YEARS and now all of my miles are gone! Over 100,00!! It took me years and years to acquire that amount of points!! Not to mention the $100,000 I had to spend to get them. They switched credit from Visa to Mastercard and while doing so they didn't move the points over. I had saved those miles for many years and for them to not take the time to move them to the new card is ridiculous. I am shocked they would do something like that. I plan on closing all of my accounts with them and moving on to a bank that cares.
I have been with Huntington bank for as long as I can remember. I would say that my experience with Huntington has been great. I have always been pleased with their customer service. There was one specific incident that happen about 3 years ago where they went above and beyond to help me. At the time, I was living in an apartment with a landlord that was absolutely horrible. The landlord charged me for my rent twice in the same month which cause my account to overdraft. I attempted to dispute this with the landlord but they would not work with me or take the time to listen. I went to a Huntington branch to let them know what happened. One of the representatives took me into his office and called the landlord on my behalf. He argued with them for about 30 minutes to make them understand what they did. He was able to finally convince them of their error and the landlord agreed to write me a check for a refund. I was so thankful for this mans help. He really went above and beyond to help me.
I have had a very bad time with Huntington Banks in the Cleveland, OH area. I came into the bank about 15 minutes before they closed along with about 4 other people. I needed to make a deposit that day so that I could cover a check.
The Manager said that she could make the deposit but asked if she could do it after she waited on the others. Long story short, she didn’t make the deposit and I was billed for penalties. When I saw the penalties, I called her and she said no problem she would get them waived. Well later I got a call from a collection company that said I owe $345.50. I called the local VP and went back over everything that happened and the teller lied to her and she believed her teller over the customer. I had to pay the $345 bucks. I'm now with another bank and am so glad I made the switch.
Everything is changing for this bank. Charging almost $40 for 'RETURN' item and are not considering 24-hour grace any longer. Watch out for this false advertising. Do no trust this bank for a minute. When asked why they are not considering this one-time ever this happened check, I was told, "It is determined by the person making decision that day and they decide if it is "return" or passed through. So, we have to wait and see what "mood" this person is in and then they will decide whether or not they want to consider "24-hour grace." Also, went to drive-through banking last week and had to wait! When I pushed the customer button, a woman came to window after a few more minutes and said they had an important meeting right now, and acted as if I was interrupting her. Management must be pretty bad to not even consider WHO will cover the window during this meeting.
Some of you are way too kind-giving Huntington Bank more than 1 star-I have never had trouble balancing my checkbook until Huntington bank decided to do it for me-putting through the largest check that came in last, on a Tuesday morning, before putting in the smaller checks that came in starting the Friday before-caused many bounced checks and many fees-you know why they did it? Because they instruct their employees in far off lands to withdraw the largest amounts first that occur in a 5 day (2day weekend/non business arena) first-"it might be their insurance check or mortgage payment" so they are doing us a favor! This way one check clears and many bounce. Sometimes I do have to live paycheck to paycheck and I juggle my bills accordingly. Never had a problem before. I am 53 years old and also have a substantial amount in different accounts with them that I have started to close! So Huntington-go Nationwide-PLEASE-Just go!!!!
I had a bill that was denied payment, which Huntington charged a fee. When I called, and
questioned the 24 hr. grace I was told that it did not apply for non payment. I could not get a
direct answer as to why they chose not to honor their advertisement on the 24 hr. grace, except
that I should open up a savings account with them to keep this from happening again. Seems to
me that they are trying to force people by charging for what should have been forgiven.
Had a horrible experience with the loan department. They harassed me daily about closing on the loan. When we scheduled the closing, a notary came with the paperwork and our borrowed amount increased 2,700 and our payment went up by $70/ month. I obviously refused to sign, and the loan agent yelled at me over the phone that it wasn't his fault. Will never deal with such a shady company again.