Keeps asking for and then asking for changes to but then not accepting security codes, login codes, passwords, around and around the same sites repeatedly. Could not straighten out with customer representative. I retired from the banking business
and do online banking without many problems elsewhere.
I've been had! Signed up for an account with Live Oak Bank with banners on nearly every page promising 1.75% interest, but it seems by the time I clicked submit to fund the account, it had dropped nearly half a percent. Despite more banners showing what you'd get than with any bank I've ever seen, it never came close to the promised amount. Numerous emails to them were completely ignored. Eventually, I called and was told "Well it was a variable rate account" and "We answer emails everyday as part of our jobs". I expressed my disappointment and was told I'd need to talk to another customer service rep before they could close it. I reminded Jennifer that I'd requested in email some time ago to close the account, and was eventually told they'd accept that in lieu of the added interview, but would not send me any confirmation of the account closure. Why do I have the feeling this will continue to be a nightmare? If you sign up with them, be prepared for whiplash and a nose bleed due to falling interest rates!
I opened a savings account because of the rate they offered at the time 1.70%... well that did not last long, several days later they lowered it to 1.55%.
During the signup process one security question was unusual. Which of these streets is close to the street you lived in back in year xxxx?
From the options given there was no way to select "none of the above". In my case none of the streets given was near nor do I ever remember seeing any such streets. I even pulled Google maps to no avail. I just picked one randomly and I was still able to open the account.
Creating a user account was a chore. Plaid would hide the account number until you allowed it to link to an external account. Fighting Plaid to let me bypass it was impossible. Even when I followed another users instructions, some of his suggestions to do certain steps did not exist. There was never an offer from Plaid to help as he stated.
I finally gave up and let Plaid link to a seldom used checking account that I have with less then $10 to complete the signup process. I then linked from my preferred hub F.I. to Live Oak Bank. When the accounts linked I was able to delete the external bank link created by Plaid.
The most bizarre thing and the one that bothers me the most is that the Transaction Summary is not updated daily, but instead after several days in my case 5 or more days later. The total in the account is correct but it never shows you who or what the source of these funds was until days later.
With the now lower rate offered, and the transaction not being updated daily, I'm moving all funds out and closing this account.
Got thru the timed security questions - half of them required a "Not listed above" answer. The one about the closest road was a main road several miles away!!!
They use a new funding system called PLAID. It tries to log into the account you want to withdraw the money from to validate the account. Took my login info fine but then wanted me to enter a text message code it sent me. Chewed on it for quite a while and failed. After that I was locked out from retrying or using a different bank
Wish they still used the old test deposit method.
Also there is no way to set up a joint account when creating the account.
When you log in and look at your CD on their webpage, there's no way to view the principal amount. What you see is the current value which includes principal plus accrued interest; and of course that changes every day. I phoned and asked them: when the CD matures and principal is returned, how much money will that be? They couldn't tell me.
After doing a fair amount of research, I opened a Live Oak account last Saturday.
The process was fairly smooth, although when it came to answering the 4 random questions to verify who I was, one of the questions asked me in what city an obscure side street is located. I knew the answer (the city in which I currently live), but only because I happen to briefly date someone who lived there a decade ago. (That was easily the most obscure question I have ever had to answer to open an account.)
The application process now warns people that the questions must be answered in a limited amount of time, but fails to say how much time, which is really annoying.
The final part of the application process was to link an external bank account to fund my new Live Oak account. As other people have stated, you will be prompted to enter the user name and password of the external bank account you want to link.
I consider that option to be strictly unacceptable. Anyone who is tempted to do that really needs to ask themselves if they understand the basics of internet security. That information is gathered by some obscure company called plaid, which has existed for less than 10 years. Do you really think it is a wise decision to give some startup company your banking credentials?
I looked for an option to bypass that request and do the standard micro deposit method which I knew Live Oak supported. I finally gave up, wrote an email to customer support (which is only open Monday through Friday) asking for a way to bypass Plaid and instead use micro deposits, and then went to bed.
The next morning, I decided to try bypassing Plaid again, and eventually found a way to trigger the micro deposit option. (To bypass Plaid, do not exit the dialogue attempting to force you to use Plaid. Instead, just skip past every offer to "help" you select your bank, and eventually Plaid will give up and allow you to do micro deposits.)
On Monday morning, I got a response to my email to customer support. Instead of providing me the information I wanted, it just told me that Plaid was the Live Oak preferred option, which I already knew by how much Live Oak was trying to force me to use Plaid. A nonconstructive response by customer support is not a great way to start a business relationship.
This morning, the micro deposits appeared in my primary bank account, and it was painless to enter the values and complete my account creation by funding my account.
I called customer support on the phone, and asked about the statement cycle (which is thankfully the standard first/last day of the month), and the ACH transfer limits ($250,000). The wait time was minimal and the customer representative was great, which makes up for the failure of the email support.
All in all, not a perfect start, but I have certainly had worse experiences.
After jumping through many hoops to open a business savings account, I was told that their "Loss Prevention" team did not want to do business with me. That was after I deposited a large sum of money with Live Oak. They are impossible to deal with and are not returning my money in a timely and professional manner. Avoid this bank!
Good luck trying to get your money out. Was told it would be faster to just initiate a pull from another financial institution rather than rely on them to release the funds!!
So I when I went and tried to link my account to another institution (who uses Plaid to do instant verification), Live Oak Bank was not an institution that it could connect to so you have to resort to waiting for deposits to be made and verify them.
Usually not a problem, but 4 days later, I still don't see the deposits. Their entire savings platform is built on top of Salesforce, so I don't know what sort of hokey thing they are doing but what a pain in my rear!
An 18 month CD matured and they transferred the balance to a savings account. A week later I requested an ACH inter-bank transfer to another bank, and arranged this with them 3 days before they were to do the transfer. There was an urgent need for the funds to be there on time after the transfer date. But the night after the transfer was to occur they sent an email saying they are unable to process the transfer. I was distraught with worry all night because I would suffer a penalty if the funds were not delivered the next day as they promised. When I finally spoke to them the next day, they gave a phony excuse that the savings account was new. Yes it was newly opened 10 days ago to receive the same funds that had been there for 18 months! I'm not a new depositor and this wasn't new incoming money. They full well knew who I am and if they wanted to roadblock me they had 3 days beforehand to do it. Also, be forewarned that they place a hold of 4 or 5 business days on any deposits received by ACH transfer from another bank. Ally and Sallie Mae Bank free up those deposits after one day.
My CD is coming due, and Live Oak requires me to give them the login credentials at my other bank in order to ACH the funds there. That's absurd, there is NO reason to have to provide that to set up an external account or do an ACH transfer.
Basically, they WILL NOT give me my funds unless I give them the login credentials at my other bank.
Will never use this bank again.
I purchased two CDs from this bank because they had some good rates. When I tried to log on to my account, there was some problems with my web browser. I called for 3 days in a row and no one was able to correct the problem. I have an account with them and I want to purchase more CDs from them but it is impossible to log on to conduct business with them. Really bad for an internet only bank.
Also I wanted to add my wife as a co-owner but they said she had to have her own email address to do that. She only uses my email to conduct business so this makes it more difficult to do business with them.
I had a heck of a time opening an online savings account, partly because I have a fraud alert on my account, and partly just because that's the way things are! Live Oak Bank came through quickly and easily.
I tried HSBC Direct which made me fill out a huge form only to just simply say "nope".
I tried Vio Bank and had to go through a manual override process that they never followed through with after over a month of waiting.
I tried SFGI Direct. They confirmed they received my application. Then, crickets. They didn't inform me that they don't accept applicants with fraud alerts on their account until I waited several weeks and called them.
I was able to completely open my account with Live Oak in less just a day.
Like another reviewer said, they ask some weird questions to identify you, like what hospital out of 5 is closest to you. Since I didn't recognize any of the hospitals they listed (none of them were the closest hospital to me), that part of the ID process timed out, so I had to upload some documents. I had to call CS a couple of times to clarify what type of documents to send them to verify my identity, but they responded and acted quickly, and the upload process was easy.
I haven't tried their full banking features yet, but the interface seem good and the rate for their online savings account is competitive.
I'll update the review if anything goes awry, but so far, I'm super-happy with the experience and customer service.
Just moronic. Undisclosed timed questions about what streets and hospitals are close to you? Is this a joke? They obviously are not looking for a steady increase of customers. Incidentally, such questions are NOT going to prevent a scammer/hacker from answering them correctly. They're only going to confuse the hell out of legitimate customers and waste their time unnecessarily. I'm already with 4 other financial institutions, opening an account should not be like pulling your teeth out. I don't mind being asked real questions that I would know, but these are truly pointless questions that have never been stored in my memory. Like most people, I only remember major roads near me that I actually USE.
As someone else stated,their identity verification questions are inconvenient. I didn't want to get the question wrong about the hospital locations, so it took a couple of minutes to verify, and due to the time sensitive questions, it locked me out and requires three (3) separate forms of ID, one of which is a social security card. Out of principle, I don't appreciate a runaround. Going with a different bank.
I followed the online process to open and fund a one year CD last week and every step was very clear. I called by phone once to make certain that everything was in order and their representative "Abby" was very knowledgeable, professional, and personable and my account was quickly funded. Easy Peasy.
Their identity verification questions are so annoying. What 30 something year old knows off the top of their head what hospitals are closest to them?! And not telling me the questions were time sensitive?
And then to ask for 3 separate forms of ID, one of which a lot of renters don't have?? Way too much hassle for a 0.1% boost, especially because if you've put this little thought into your customers first impression it speaks badly for how future stuff will be. I'm going to stick with my other banks that had spent two seconds thinking about customer experience.
Upon retiring I had to make my money work harder for me, I built my CD ladder at about a dozen banks and credit unions that were offering top rates.
They all had pretty much the same account opening processes, but that is were the similarities ended.
Once your first CD account at Live Oak Bank, adding a second / third.... takes under a minute and is painless. Most other banks make you go through the whole opening process again, taking days. Its like they don't even know you.
At LOB, you can control virtually any aspect of your CD online with ease. Beneficiary / Joint Owner / Monthly interest can be sent back to your home bank, what to do when the CD matures, etc. Other banks require a call to their customer service, exchange of forms through the mail, it's an unnecessary bother.
All of LOB's great online service would not be with it if their interest rates were not at the top of the heap, but the consistently are. It's a win / win situation for CD investors. Top rates and top customer service.
Little wonder why most of my money goes to work at Live Oak Bank.
I have had several CDs with Live Oak Bank with never a problem. I am considering opening a savings account, but wondered one thing. Each time they raise their interest rates on savings accounts, will already established accounts be raised at the current rate?
Read through negative feedbacks and called CSR. He walked me through sign up process. No soft nor hard pull on your credit. Not a concern if you have your credit frozen at three major reporting agencies.
Decided to give it a try. To my surprise, it was quite simple and straight forward. It may be somewhat difficult if you are not used to online banking. As CSR explained, if identification questions are answered correctly, sign up process shall be easy.
Adding a co-owner requires three pieces of identifications. This is different from other online banks.
Let us see how long will it take to fund my account.
Recently opened an online CD at this bank for the first time. Had excellent experience with their online portal. Secure application process, and timely ACH withdrawal (within 48 hrs) of initial deposit. Online beneficiary designation facility as well. No complaints so far...
I don’t know why some online banks look to want to be competitive but yet allow themselves to fall off the radar screen for the longest time. Online shoppers like myself are some of the most proactive and alert clients out there. We consistently check the interest rates on a regular basis on google and websites like this to be sure we are not missing out on good deals. Live Oak bank once offered the highest available rates back in the days of 1.5%, but then they sat around for a long time languishing at uninspiring rates as other banks readily increased their rates and passed them by. And I’m not a fool to chase banks with the highest rates every other week which rest on shaky foundations and provide poor customer service. I’m talking about shopping banks with a strong foundation which offer high rate and I can feel comfortable with. While LiveOak Bank is a good bank, there are just as fine choices out there to choose from with substantially better rates. Once I do pull the trigger and go ahead and transfer 100K or 200K out of that bank stuck at the low rates to put it with a PurePoint or Cit Bank savings account, there is little reason for me to go back to that smaller bank. If a bank is desiring to cater to the locals of a town with their brick & morter bank branches, then this makes more sense to me. But as far as online interest rates, their finally raising rates to 2% after many months of lower rates is a yawn and a matter of offering too little too late. There is no reason for me to leave banks at 2.15% who also have a history of raising their rates sooner than later.
I've had a savings account with them for a year now. The website and app work well. You can sync external accounts if you'd like, though the balance info sometimes takes several days to update. I had to call them once to do a wire transfer. There were several layers of security and they double checked everything, including calling the recipient to verify the wiring instructions. Very thorough and secure.
I went with Live Oak for my business savings account & CDS because there are very few online banks that accept business accounts. They have a nice website, mobile apps, competitive rates. They do not integrate with QuickBooks but that is OK since the accounts do not have that many transactions.
I have a few bank accounts for various reasons (mostly the benefits associated) and opening a Live Oak Bank account was just normal compared to others. I'm not sure why people have a complex relationship with a bank set up primarily for savings and CDs. Deposit money and let sit. So what if it takes a few days to deposit? Whenever I transfer between my banks it takes several days, just expect that. If you need immediate trx, maybe try a bank enrolled in Zelle (and look up horror stories about money going to wrong people and never coming back).
When I began filling out the information to open new savings and CD accounts I thought the complainers were wrong and that it wasn't any more difficult than Synchrony, Ally, and other banks I use. Now, I too know why people have difficulty. When I set out to verify my identity all went well until they asked me to click on the street nearest my home from a list provided. Problem was that, although I have lived in this neighborhood for 38 years, neither I nor my wife recognize any of the streets listed and there was no way to give that response. Quickly, the screen went blank and I was asked to provide photos of my drivers license and other documents to prove my identity (using equipment I do not possess). I tried phoning them to see if there was any alternative. There was not. So, like others I'll remain with Synchrony and Ally where life is simple.
Live oak provides a feature-rich, modern banking experience for the savvy customer who wants the highest possible APY. If you want someplace to store some cash and not lose all of it towards inflation all the while dealing with a fresh and modern app and website, Live oak is probably what you're looking for.
I have a savings account with Live Oak Bank. Opening an account online was simple. They have very responsive online staff that you can leave chat messages for at any time and I really value not having to call banks and wait in hold queues. They routinely have the best the best savings account interest rates in the country and have no minimums or fees outside of the usual for bounced items. Really can't lose with them.
I've been banking with Live Oak Bank for three years. The employees, tellers specifically are why I keep going back. I believe they have good rates and good people. I have 2 CDs with Live Oak and so do my parents. I only use this bank for investment related matters. I don't use it for checking because there are relatively few Automated Teller Machines across the nation. I've always felt very welcome at Live Oak and I'm receiving around 2.5% on the CDs. When they mature, I plan to reinvest the compounded interest.
I chose Live Oak Bank for a CD because their rates were excellent. I wanted a two year CD, and I shopped around for the highest interest rates for quite some time before deciding to go with them. At the time, the rates on CDs were very low. Most banks were only offering 1% or less for two year CDs. However, Live Oak Bank offered an interest rate of 1.25%, which was the highest I could find. The process was very simple, and the customer service at the bank was great. I thought their website was not very user-friendly, mainly because it was so simple and some transactions could not be completed online. But, that could have changed since my CD has now been cashed out. I would certainly open another CD account with them because my experience was positive.
I just opened a money market account with Live Oak Bank and I had my concerns considering there were a few 1 and 3 stars.
I feel that the process went very very smoothly for me. I opened the account on a Monday and by Wednesday afternoon, everything was approved, confirmed and my funds were already showing.
I called Live Oak Bank this morning to ask about my incoming funds since it still showed a $0 balance but they assured me it would show up the next day or two (which it did). It took less than 5 minutes for me to speak to an agent.
I also feel that the user interface for both the website and the mobile app is very user friendly.
Linking to my external accounts were also fast and painless. One area where I did cringe a little was having to type in my username and password for my external accounts that I wanted to link. Maybe they should have some text somewhere obvious that says the username and password is never stored.
The current money market rate at Live Oak Bank is 1.7% which is very good. I found other online banks offering 1.85% to 1.75% but they only had a B to B+ health report. Live Oak had an A+ which was reassuring.
Overall Im very satisfied with Live Oak Bank so far.
I have had good and bad experiences, personally I like this bank for the customer service they give me, it is very personalized, the service is very good, it shows that their staff is highly trained. Also note that they offer quick solutions to problems, the only thing I could say that has made bad experiences is the protocol that they have at the time of offering a resource because that generates arrears many times. Now out of all this if they offer a good service, it seems to me that your cups of interest in some things are not so high and are somewhat accessible, for which I highly recommend this bank, I also recommend it because it offers savings plans excellent, which many banks do not offer.
No problem using the website to sign up for a CD. Unfortunately, I listed two different dollar amounts on two consecutive days and that had to be cleaned up.
When I called they were busy, but I left my phone number and they called back within 15 minutes. I used the call back system a couple of times and Live Oak does call back promptly. Sure beats holding on the phone.
Best of all, the representatives had wonderful southern accents which made it even more pleasant to clean up my error.
The link up with my funding bank was simple and worked well. They are an easy ban to work with and have very high CD rates.
I just opened a business savings account and uploaded the final 2 documents required (articles of incorporation) late PM PST ... by 8am PST the next morning my account was active and ready for funding. I'm leaving this review because I had read their approval was slow but I didn't experience this ... so far so good. Looking forward to sweeping my biz deposits at Chase over to LOB. 5 stars for now as everything has been smooth.
I spent several hours today trying to open an account with Live Oak Bank. My wife has a CD account there already, opened over a year ago. However, funding now require giving the login and password of the funding bank which I would then change afterwards. Since I do a lot of banking with the funding banking and theft through computers is a big problem, I stopped there. Withe every other bank, it has been providing the ABA number and my bank account number. That is sufficient for ACH transactions. I have no idea where this ridiculous idea came from. BTW, going through the whole process is not easy, just the opposite - very time consuming. The high rate is not worth it.
So I read about the personal savings account last night offering more than the usual whopping 1/4 of 1 percent that I get from my credit union and decided to give Live Oaks a shot before reading the reviews. Part of it is that I despise the big banks and part of it is that I live in NC so wanted to show a relatively local (still 3 hours away) bank some love.
I went through the process to open an account online and it couldn't have been easier. All my credit reports are frozen so if they checked any of those, it had to have been a soft pull. They asked me a series of 5 multiple choice verification questions such as which of the following people do you know, what street is close to (a street that I used to live on), where did I live in the year (I was born). I had no problems with any of those and was not asked to supply copies of my SS card or DL. Perhaps it is because I have lived at the same address of over 2 years or local to NC or a natural born citizen. But none of the other problems others have talked about.
Initiated a (small) transfer from my primary bank but called this morning to inquire about having part of my paycheck direct deposited. Bracing myself for a long hold time, I got right through -- without having to endure the endless voice prompts that you have to go through to call any other bank. Again, perhaps it was in the morning when fewer people might still be commuting. But person who answered was very pleasant and gave me the information I needed with less hassle than the "too big to fail" banks... I even sent an inquiry via the website last night and had a response within 12 hours.
I'm not a big investor -- I just wanted a bank that was out of the way where I could stash my rainy day fund and let it grow a bit (out of sight, out of mind). I think Live Oaks will help me achieve that purpose -- especially since I can direct deposit into them and those funds will be available immediately.
It won't be my primary bank... but that's not what I'm looking for. It is a place to park some money on a regular basis, forget about it until I need or accumulated enough to move to another investment vehicle.
So, given all the bad reviews I read, I'm very impressed. I'm beginning to think that the other reviews were posted by individuals who have an overly-inflated sense of entitlement and would rather sacrifice security for convenience. In light of the Equifax breach, I'm more than happy to do business with a bank that exercises an over-abundance of caution.
I decided to open an online savings account to help me save a little more towards Grad School. Opened up my account at Live Oak with no issues, made a deposit from my checking account, no problems. Attempting to access my account online, however, was a NIGHTMARE! Required verification via email or text message every time, even though the site assured me they were going to verify my device. Downloaded the app and couldn't verify because every time I switched screens to retrieve the code they sent, the app reset and had to log me in again!
Then, I notice my account is $0. My funds were deposited on the 16th of this month. It's now the 23rd. Well past the mandatory4 day waiting period. I call them up and after arguing with the woman who wanted to verify my account via email or text (I was on my cell phone and not at home... so how was I supposed to receive these notifications???) after I had spelled my name, given my DOB, last 4, address. Finally, I got the CSR to tell me when my deposit would be available- the 26th! Asked why ten days and she had no real answer. I asked why the FAQ stated 4 days and I was waiting 10 days, she had no answer. Supposedly I will be getting a call from a supervisor.
The excessive amount of verification leads me to believe they have had issues with others accessing accounts in the past. The entire experience feels shady to me. I will be pulling my money, closing the account, and going with Ally bank, who I should have gone with in the first place.
While I no longer have accounts with Live Oak Bank, I was with them for some time in the past. Overall, I am happy to share that I had a good experience using them as one of my financial institutions. I had both a personal savings account and a CD account with Live Oak. I found that the interest rates were on par with other banks at the time (I did research, I never jump in blindly) and over time, trusted them enough to invest more money into those accounts.
I've had to deal with customer service with Live Oak on multiple occasions and can honestly say I was satisfied with my experience. The representatives were helpful majority of the time and always did their best to answer questions. I can recall one bad experience with a new rep, but I chalked that up to her not being properly trained. However, she was quick to refer me to someone else who could assist me further.
I would have stayed with Live Oak longer, however I found a local bank when I relocated that offered an interest rate for my accounts that was slightly better. I would easily refer friends and family to Live Oak Bank if they were ever in search of a financial institution they could trust!
I recently moved my online savings to Live Oak from Capital One to take advantage of the higher rate and no minimum. The process was quick and easy. I emailed a few questions regarding their CDs, and received a prompt reply the next day. Since then I've opened several CDs, as well as added a joint account holder, all with no issues. Thus far, I'm a happy customer.
Tried unsuccessfully to sign up three times. Email to verify my email address comes, and when I click the link, the portal opens, but no matter WHAT combination of LETTERS AND NUMBERS, over 8 characters long, the process FAILS, with the same message. Called customer service, was told to follow the password rules, which I HAVE been doing. He even said maybe try adding a special character, which I did, and it STILL FAILS.
Sorry, you lost my business. Get your act together!!
Highest rates and A+ rating!
I first opened a CD account in April 2016, so am not new to Live Oak Bank.
I recently opened a 1.60% savings account.
I find the customer service reps to be pleasant and accommodating. Yes, the telephone wait can be irritating, but there is an option to have them return your call. They have always done so.
Another complaint that I read on Deposit Account reviews is that it takes a few days for deposits to be credited. My recent experience is that my deposits are credited the same day that they leave my local bank, which is better than I expect.
I've been banking with Live Oak Bank for the last 8 or 9 years. I lived in North Carolina for a while, where their home office is, and stopped by a branch. I felt like I got a better experience there than I did at one of the big chain banks like Bank of America or Chase. The people were very friendly and helpful, but I felt like the online service was great. Their web portal has always worked very well for me and everything is laid out in a way that it's easy to find. The app allows for a similar experience. It's a little jumbled for my taste, so I tend to stick with the online resource via my laptop as opposed to the app on my phone.
I haven't felt like any of the fees were outside of the norm for both a savings and a checking account. I've enjoyed speaking with the customer service representatives and they have always answered my question or called me back with a solution within one business day. I was with Chase while I was in high school and college and had a very hard time getting with someone who could solve any issues I had, so this was a welcomed surprise. I'm not going to sit here and say that I felt like I was apart of the family because at the end of the day it was just a service, but I really have had nothing bad happen while I've been with this bank that would make me feel like I should look at any other companies.
Sure they have great rates (which is why I was willing to give them a shot).
I followed their instructions but was unable to get my external savings account authorized for funding transfers (there are no options that I could find where you could enter in the deposit amounts).
However what really concerned me (prompting this review and also my complete withdrawal of doing business with this bank) was the utter lack of resposnsiveness from their customer service department. In 3 straight days of constant attempts, waiting on hold for long periods of time, I never was able to call and talk to a single representative from this bank. I attempted leaving a voicemail (no response), asking for callbacks (no response) and returning back to the online account message board (they started off ok but never responded to my repeated attempts to reach out).
Thus I can't recommend doing any business with this bank. if I can never get a hold of anyone there from the beginning, why would I trust them with my money when I really need access to it?
When I opened my online savings account with Live Oak Bank back in mid December all went smooth. I called the bank a few times with any outstanding questions I had, of which all was attended to promptly and courteously by the staff. My initial large deposit was made without a hitch, and I also set up a couple of push-pull links for future ACH transfers if I should decide later to use it. That went smooth too. But I noticed a couple of weeks back in mid January I was left waiting on hold over the phone for over 30 minutes when I called them to ask something minor. I gave up and hung up the phone, as I have other things to do other then be tied to my desk. But, because of the good experience I had back in December with opening my account, I figured it was just a fluke and I let it go. But yesterday Feb 1st, I called to ask them about where I might find PDF statements on my online account for tax purposes. I gave up again after waiting 15 minutes with nobody answering. (this time I actually timed it) Their recording does say that you are welcome to leave a callback number for them to call you, but I have learned during a long life of hard knocks that the majority of the time most companies seldom call you back in a timely matter or will ever call you back at all. If I call, I want to speak to somebody right then or within 5 or 10 minutes maybe, not hours later or tomorrow morning when I least expect it and I'm not available. It is my suspicion that Live Oak is not currently capable of handling an influx of business spurred on by their having raised their interest rates to 1.6% recently......or perhaps they can't handle the influx of folks calling and asking about how to get their tax statements online. Finally, what really got my attention today (Feb2) was when I did my regular quick morning review in the "BankRate" websight. I find that website very helpful in comparing up-to-date interest rates and hikes being offered by many competing banks. There's a page there I've saved that allows me to do a quick up & down glance of all the prevailing rates being offered by the various different banks. I found it very curious that Live Oak Bank had been on that list for many months, but now suddenly they are gone. I don't know if Live Oak themselves requested to be removed from the website because they are having trouble keeping up with the demand on them, or if the website itself removed them due to something going on behind the scenes. (?) I'm not sure what to make of all this. While I don't intend to withdraw my cash just on the basis of jammed phone lines alone, I feel Live Oak should know that they need to do a better job of addressing these issues if their clients are to feel secure about banking with them.
I just opened a 1 year CD account with them this month. I did a lot of research and they had great rates but i found several bad reviews so I was a bit concerned. I normally would never do a review but felt this time I should to alleviate concerns others may have with respect to bad reviews on here and other sites.
Opened the account on their website on jan 23, 2018 around noon. Yes I had to use their web interface to upload a picture of my driver license, social security card, and a utility bill. They said it would take two days to verify the account. After two days (26 Jan), I did not get a response so I called them. The person that answered (after 15 minute wait) looked at the application and documents I sent and approved it on the spot.
So I was now ready to fund my account. I waited until late Friday Night to do it. I had a concern with linking account to my bank so I waited until monday (26th) so I could call them. After talking with them, I went online to link my account and make the transfer. It was very easy. The funds posted on the 28th in my LOB account.
The nice surprise, and contrary to many bad reviews, I got interested posted on the account for $51 on the 31st. So with a 100k 1 year CD at 2.1% interest rate, it came out to interest for 9 days which goes back to the day I opened the account online (23rd), well before I even linked my account and initiated a transfer. This I did not expect and hope was not an error on their part.
So if you want a great rate, good customer service, and a great web site, this is the bank for you.
Now that I have that done, i opened a 18 month CD and it took seconds since I already had my bank account linked.
One of the other complaints I saw in the review was adding a joint account holder after you create the account. Yes that is true and was no big deal and simple to do.
Jan 26th, 2018
How can I describe the account setup process with Live Oak bankl? In one word… ridiculous!
I provided all the information they requested to open a $20k CD last Friday. By the following Thursday I still hadn’t heard back from them (in complete contravention of their claimed 2 day response for opening new accounts). So I sent them an email asking what the status was. Later that day I received an email stating they were still reviewing my application and that they still needed some additional paperwork.
Now, I’m a 70 year old, white male, own my own $500k home, 18 acres of land, no mortgage, and I’m retired (used to be a Regional Sales Manager for a Fortune 250 company). Oh yeh, did I mention I have an 822 credit score?
What I don’t have is bills. The electric bill is in my wife’s name (she kept her maiden name because she owns her own company). We don’t have a large electric bill cause we have solar. We don’t have gas, we use oil. And we don’t have a water bill since we have our own well.
So, what’s the problem?
According to Live Oak bank, my Social Security number, house address, bank references and 20 minutes of filling in their application weren’t enough. They needed an electric bill in MY name to prove that was my home address! Really? The alternative, according to their ‘lack of customer service’ department, was to provide them with my IRS tax statement! What!? You want my most personal info to prove the house is mine? In this day and age you can’t figure out how to find out if this is my address? I even offered to provide a copy of my passport. What about a copy of my credit report? Nope. Not acceptable. Electric bill in MY name or my taxes. That’s it!
So, let’s see. That means that any men who have their wives names on the utility bills won’t be able to open an account. Or, god forbid, you have a well instead of city water! But you can ALWAYS provide them with your tax return! Nope. Not happening.
So, frustrated, I contacted Synchrony Bank, filled in their easy (and quick) CD application on-line and had the account ready to go within hours… and they are currently paying 2% on 12 month CD’s. So now Synchrony Bank has my $20k, not Live Oak.
Congrats Synchrony Bank! Major fail Live Oak.
I tried to open an online savings account, but got stuck at the document upload step.
Below are the required documents:
1. Drivers License
2. Social Security Card
3. Utility Bill with your name and address on it
DL was no problem. SS seems a little over the top. Utility bill?! This is especially a problem for myself, since I do not receive any utility bills in my name.
Further, when I reached out to the customer service rep, the chat person on the website never responded, and when I emailed, the response was very curt and unhelpful, simply saying, "If the website says to do it, then you have to do it." This tells me she 1) isn't familiar with the website, 2) isn't sure why the requirements are as they are, and 3) isn't willing to listen, understand my situation, and work towards a solution.
As it is, I cannot proceed further with the signup process, and I'm now not sure if I want to, so I can't comment on the other aspects, but at a savings rate of 1.5%, it's one of the best I've seen.
I opened a savings account because of the rate (currently 1.50% as of this review). Opening process was easy and straight forward. No hard credit pull but they did the usual security questions ("In 1985, what street did you live on" and then presented 4 options).
You can't add joint account holders when you open the account. You have to do it after the fact. The process is straight forward, enter the joint owners name and email address and they get an invitation to join, fill out their personal information (Address, Phone, SSN, etc).
My DW got one of the security questions wrong so they put her account on hold and requested 2 forms of ID and a utility bill to verify her address. All of which could be uploaded from their web site (No need to print and mail anything). Once uploaded it took them 2 or 3 days to verify the information and approve her.
Pros (Outside the rate)
o Quick account opening process, had access to my account in about 15 minutes.
o Good customer service (Had to call once about an account question, they fixed the problem within 4 hours the day after a Holiday)
o Can add up to 6 joint account holders and beneficiaries via their online interface
o Quick Transfers (Generally next day, but there is a hold on funds, see below).
o Large per day ACH limits.
o Web site is slow to get updates. Transactions must be batch processed and don't show up for 24 hours. An ACH push on Monday will show credit in the account balance on Monday, but you won't see the transaction details until Tuesday.
o You can only have 3 linked accounts for ACH transfers
o Any ACH transfer initiated from their site has a 4 day hold. So if you initiate a transfer via their web interface on Monday, funds will be pulled from the external account and deposited on Tuesday but you won't be able to withdraw them until Friday. You do earn interest on funds during the hold period.
o You can't setup custom alerts for deposits/withdraws.
Overall, if the rates are competitive, it's a reasonable place to park some cash but the site doesn't have a lot to offer other then reviewing account balances.
Emailed CS and they said, "For security purposes, funds are held for four business days once received. You still earn interest during this time but they are not available for transfers until after the hold is released." This seems ok as banks are afraid of claw backs.
What irks me (rant) is the web page does not show total earned interest rate anywhere. I called the friendly CS and they said it will only show on monthly statement. Also, it would be nice if the MAIN account web page shows all basic info. like apy/apr, interest earned, account number, etc. To see all that info (minus total earned interest) you need to click on the drop down and click for more info to launch a small pop up window. I'm guessing this bank does not want to be forthcoming with bank info, because if they lower the apy you may not notice for a bit.
Something I don't understand is what I'm seeing on opening new online accounts that they NOW require the following.
Opening the savings account meant uploading my driver’s license, my tax return (or social security card), and my utility bill.
Are you freaking kidding, my freakin tax return, utility bill, what's this world coming to? I'll just keep my money where it is.
Can someone who knows why they are asking for such personal & not public information, like a your tax return.
I currently have personal banking with 9 online institutions and have been a customer of a few more so I have had considerable experience. Synchrony Bank, Ally, Nationwide, Capitol one are all good. Beware of Live Oak Bank. The online access only works sporadically for me and most important-If you call you will get put on hold as if you have all day to wait. In other words the customer service is so bad I would recommend this bank be avoided as there are other better choices. I can't even contact them to give directions on my wishes for a maturing CD. I suppose once they get your money you better be ready to fight to get it back. this is the only bank out of 12 that I can say is terrible with customer service.
I've been trying to open a new account for over a day now. It has been very frustrating, and to date this new account still hasn't been funded. I wonder.. if this is my initial experience with a simple ACH transfer, am I looking forward to more frustrating issues?
I opened an account a few weeks ago. Everything went smoothly. I didn't have to unfreeze my credit! It was easy to speak to a CSR when I had questions. Setting up an external bank was quick and the money posted to my account on the third day (I find that to be the typical time for ACH transfers to post). I'm glad that I'm finally able to earn some interest on my liquid funds!
I opened an account less than a month ago and needed (unexpectedly) to pull most of my money out. I called and got personal EXCELLENT help and they exceeded their promises. I have accounts with several other banks and had to call all of them for the same help. LiveOakBank was TOPS in responsiveness and help. I will continue to do business (and recommend them to everyone) due to their amazing website, ease of use, helpfulness, and delivery. I can't say enough good about them!
I've never heard of this bank, but with 1.40% it got me to do some research. Its a plus that they are a traded company, but I guess with only one branch thats the reason they can offer such a high rate. The complaints previously were that it took a number of days for ACH pulls from Live Oak Bank to post to the account and depending on the amount could sting more than others. They actually changed from the third party ACH facilitator to clear their own ACH's in-house. After setting up the account, which was a bit odd, needed to add email address and then a link was emailed, I set up an external linked bank, note that the original funding account cannot be deleted so that gives you two external accounts that can be added. The cut off time for next day, and yes it will be in the account next day, is 4pm EST. I set up from Live Oak to pull funds from my Goldman savings account, the next day, the funds were withdrawn from GS Bank and by 5 pm they were posted to the Live Oak account. It does not post first thing in the morning, but rather it is done throughout the day. Also note that ACH pulls from credit cards or anything other than other banks is frowned upon and they may call you to tell you that this account is not meant for everyday transactions even if under the 6 per month. Not a big deal, but good to know beforehand. It seems to be a "small" customer service team, but hopefully I won't need to contact them much in the future. With everything open and external accounts set up, hopefully its continued smooth sailing. BTW, they mentioned that there were not future $$ promotions to open accounts. ACH pulls from other banks are allowed since that bank is the originating bank and they do their own micro deposits to verify ownership.
The setup and transfer process was very easy, and you can get up with someone immediately if you have a question; A real, live person, that speaks English at that. Savings account rate is the highest in the country, so, since they're FDIC insured for up to $250K, it's a no-brainer.
Been using this bank for 2 months because of the higher interest, but it does come at a price. Like several reviewers have posted, they sit on your deposits. Claim that they use a 3rd party to process your ACH deposit. They say it posts in 4 days, and then will start earning interest. They additionally say that deposit funds are held an additional 2 days for security and verification. My deposits status have sat in a "in process" for 5-7 days always, so I'm not sure about earning in 4 days. They almost act like they are not a regular bank
As folks have posted, losing 3-4 days or more of interest when transferring money to Live Oak either through a push or pull is a deal breaker. It effectively lowers the interest earned. When transferring money for example into Pure Point Bank from an external bank it posts the transaction the same day and you're earning interest immediately.
UPDATE - Learning that Live Oak had changed the firm handling their ACH transfers I decided to try them. The posting of deposits is much longer than other banks. So bad that it appears to be intentional in order to hold your money interest free.
Opening the savings account meant uploading my driver’s license, my tax return (or social security card), and my utility bill.
Pushing in deposits from an external bank appears to take a few days. When the money finally appears in the account balance it still does not appear in the transaction activities until another day has passed.
Pulling in a deposit from an external bank also takes a few days to post.
Only three external banks may be linked.
The web site does not show a changing balance along side each transaction activity therefore making it more work to determine whether it's accurate.
Customer service by messaging, or email, is attentive, helpful, and timely.
Called before opening account. Rep answered the phone was pleasant and knowledgable. Answered all my questions. Rep suggested pushing money from external account was faster then initiating transfer from within Live Oak. Opened a account online in less then 10 minutes, was instantly approved, waiting for initial funding transfer. Allows the ability to link 3 external checking or savings accounts. Interest accrued daily and paid monthly. So far the process was easy, painless, and fast. Everything appears to be in order, no problems. Will update once account is funded.
So my account has been open and funded. The initial funding took about four days to post to my Live Oak account. I was told by a rep at Live Oak that pushing money from a external bank is faster (2-3 days compared to 4-5). The website interface is fine and the reps always answer the phone and are knowledgeable. Because of the extended transfer time I take away one star. Besides that no complaints.
This bank does everything you expect from a bank.The bank does have fees, but they are not too high and they are very well laid out to the customer, so you understand what you are being charged. I think the bank has decent customer service but not the greatest. I feel the wait times when calling in are a little too long, but overall the staff is friendly and will help you out with all of your questions and concerns. The bank does offer many services when it comes to lending money. I would recommend this bank
I wanted to open a couple of CD's. Their reviews and rates looked good. I tried to apply online and the automated form kept saying invalid address (at the street address I have lived at for 17 yrs.) Called & spoke to 2 customer service representatives. They were of no help, said if the software did not recognize it as a USPS address I couldn't apply. Have never dealt with a bank so un-eager to take my money. Not good customer service.
Opened 2 add-on CDs and got the interest rate as advertised. Also used add-on option without any issues.
One unusual thing: (probably because they only do CDs and more recently money-market accounts) they do NOT have "statements", paper or electronic. Instead, you can just print out your transaction history online. You will get 1099-INT tax forms and a letter when CD matures.
Because of that, would give them 4.5 / 5
I have banked with Live Oak Bank for almost 4 years now. My experience has been excellent. I also have many friends and family that bank with Live Oak Bank. They love their experience with Live Oak Bank as well. I have never have to deal with any serious problems. There have been a few minor problems here and there, but that is expected, no bank is perfect. The issues that I had to deal with were mostly about incorrect numbers that were showing up on my statement, a few got charged to my account that should not have gotten charged at all and I had a small issue getting my husband added to the account. Each problem was addressed correctly and immediately. They were resolved in a timely manner and the customer service representative that I was dealing with each time was always polite and seemed more then happy to fix my problem for me. There have been several occasions that I went over in my account, and I just called in and got the fee waved with no problem. The people that work for this bank are friendly and always gave me the impression that they wanted to help me with my problems and they weren't just doing their job.
Never had such an amiable exprience with a Bank. I have a lot of exprience with Banks. This past year I was looking to get financing to build a Dental office from scratch. I was turned down by 3 Banks and the 4th Bank (AVIDIA BANK) agreed to finance us, but backed off last min. AVIDIA BANK backed off after giving us a commitment letter. At this time we had already invested around $230,000 on attorney , Architects, Permits, appraisal etc.
The seller was gracious enough to extend the closing 2 more months after he knew what we had been through with AVIDIA BANK. This is when Live oak Bank came on the scene. My project is in Melrose, MA but Keith Merklin, senior loan officer flew down to meet us in person to discuss the loan. We had exactly 1 month for closing. This guy is really amazing and he made this miracle of closing on the 28th Feb,the last day of closing. The people who worked with Keith were very effecient and through and it was a totally different experience working with Live Oak Bank. Keith is a straight shooter and he tells you exactly where you stand and what can be done, unlike most bankers. This guy has brought my faith back in bankers.