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| 1 star: | (6) |
My name, is Jean. I was a loyal customer of your bank, since I was 16yrs old. This is where I've opened my first bank account. But, enough of that. Since 2021 it's now over two years since your bank has stolen $20,625.00 from my account #
Route # NICOLE MOORE is the person that has frozen my account without any explanations. When I spoke with her over the phone, she was very rude and nasty. She should not be working there at all or as a loss prevention manager. All your other members do not reply back to me from their emails. Steve Moseley, CEO · Amanda 'Mandy' Cox, Compliance Officer · Cassandra Conrad. This is the wrost credit union bank company ever. Stay away from them people. Now, I demanded to have my funds back ASAP, with loss for the emotional and financial depression, your bank has put me into for the last two years.
Recently purchased a vehicle and used MidFlorida for financing. Received my first bill and noticed there my signed for balance was different than my installment contract. Spoke with the loan department and they told me they also charge a $125.00 Doc Fee. I went through the contract and that $125.00 was already included in the contract total. They refuted it saying that $125.00 was prepaid interest not the doc fee. I explained that I signed for an amount and expected it to be the final number. Long story short, it didn't matter what I said nothing was going to change! Have used MidFlorida for 20 years and financed 2 vehicles with them and NEVER in the past had this happen. Very sad day as I am probably going to pay off the loan and withdrawal all my money and find a new credit union. This hidden fee nonsense is what is ruining relationships and why no one trusts Banks in this country. NO STARS for this revue!
Everyone at this bank from Manager to representatives are really rude. They don’t believe in customer service. They do not respect their customers. After five years of banking with them I have had it and left this bank with no return. My opinion to anyone is to avoid this bank. If you spend a little time reading other reviews on other sites it would seem being rude and causing other problems is what they do best.
I just moved to Florida and was looking for a bank. I talked to a representative to this bank and she was pretty rude. I just wanted to setup a free checking. I filled out the application and found out it wasn't free like they said. It costed me 55.00. A few hours later I got a message saying they had denied me due to credit score. I never heard of a bank deny someone from a free checking account due to credit score. So now my other credit union bank that I've been with for 20+ years has a hold put on the 55.00. My opinion to anyone is to avoid this bank. Reading other reviews on other sites it would seem being rude and causing other problems is what they do best.
This company is not good. I got a car loan through a dealership and right away I started having issues. Mid Florida started saying that I didn't have insurance on the car, I spoke with the dealer they verified that they told them my insurance info, 2 weeks later I received more mail stating that they would charge me $1600 for insurance if I didn't send proof of insurance. This time I went on their web site and followed the procedure to give proof of insurance. 1 month later I again get mail that states I am not insured and 1600 is going against my loan, this time I called, talked to the rep, got everything straight. Another month goes by and I received another letter.......see where I'm going. This time I called another bank, refinanced my loan through them and want to cut all ties with Mid Florida. So I just got off Mid Florida's web site to verify they received the loan proceeds and they have removed the loan from my accounts. I can't see if they are payed in full or if they even got the check. DON'T USE THEM!!!