| 5 star: | (13) | |
| 4 star: | (1) | |
| 3 star: | (1) | |
| 2 star: | (5) | |
| 1 star: | (26) |
Had an IRA CD mature. Gave them the paperwork with three weeks notice that we want the funds sent to an outside bank IRA at maturity. On the day it matured we called and they said it has to "wait in line with their other work" and may not be done on the day it matures. We never had this happen with any other financial institution. We will not bank with them again.
I was laid off and having trouble finding employment. Instead of assisting me with help they told me good luck, there is nothing they can do at this time to assist me due to my insufficient income... DUH it is insuffcient , I am working tirelessly to find employment while starting a business and caring for my children and just thought I had a helping hand in Navy Federal. I was wrong :-(
I'm a Navy Federal Credit Union member with both savings and checking accounts. I also have a rewards credit card account with them. I'm a mortgage broker with over 19 years of experience, and was declined a business membership, checking and savings account. I asked the reason, and was just told, they don't consider Real Estate and Mortgage Broker. No explanation for that. However DCU Federal Credit Union had no problem setting up a person and business membership with Checking & Savings account in less than 48hrs. :(
In case you haven't notice Navy has changed their desktop website. It is a mess to deal with. On speaking to a rep, she said they are trying to make the desktop version like the app version. She said most people use the app version. Not me and I hate this crappy mess of a financial portal. Very unhappy about this change. I have other financial institutional change their website this last year and only Navy is a pain in my butt. Hate it ! And their phone robot sucks the big one.
NAVY FEDERAL CREDIT UNION IS THE WORST BANK I HAVE BANKED WITH AND I HAD BABK OF AMERICA SO I KNOW TERRIBLE! DO NOT BANK WITH THEM EVER. THEIR REPRESENTATIVES ARE CONDESCENDING AND NASTY! I WILL BE SURE TO TELL MY STORY ALL OVER! I KNOW THAT THERE ARE OTHERS WHO ARE EXPERIENCING THIS! HOPEFULLY I WILL BE ABLE TO FIND LEGAL COUNCIL! BECAUSE THEY NEED TO BE SUED.
The info posted for nfcu is false. Capitalization for nfcu is strong. Does Deposie Accounts have a political agenda against nfcu?????
Navy federal ignored billing error and account take over even a dividend interest payment they kept local branch which there reaponsible for get this they cl9se my account dont refund my money the provisinal credit they move to bill pay one agent reaet my paasword i got in so they sent me negativws bit shoqed my acciunt in postives they sent me welcome video for credit card which i never recieved amd did nothing they said it was error but in the video had my whole goverment name in it.i also mailwd them over 10k in deposits they kept but little do they know last year ive charged them interest .my question is hoq is their secuirty team the only one with hours 6 to 3pm et but every other departmwnt is is 24hours and you uave to wait hours to ralk to secuiirty took me 4 days once to get threw so wh6 they think they can get away with embezzlemnt etc.stop it.yall dont lend your money so how do you figure people owe you for something your obligated to like the unpaid balance.and then send what you took and made money of tgat and send to debt collecter .yeah fat lawsuit coming i keep all proof and your local branch manger and teller help pressing charges for theft i have her recording oh got l8fe insurance my account and number and routing they told true stage it was the wrong info i provided.cancled my policy or cashed it in 100k .funny all these people on recording pressing charges so if they are doing this to everybody maybe they should clise tyem down
I've never seen anything like this held a deposit for a month cleared the fraud department they cleared it and reveled it . This bank is the biggest fraud I have ever seen. People are rude and have no idea what they are doing . I never thought a bank would ever even try anything like this . Don't ever use this bank it's the biggest scam I have ever seen. Run with your money anywhere but here !!!
First of all Customer Service ridiculous they talk to you over the phone I had them send me a check the check got lost in the mail. Apparently I never received it. They stated I have to wait over 90 days to receive my funds for something they put in the mail and I applied for a loan, and they wanted to charge me a high ass interest rate in my credit is good I see why they have that class actual lawsuit against them. And Jessica the case manager oh my God she should not be working for Customer Service. Her attitude was horrible.
With health rating C- and some of specific health ratings are F, I am worried.
Is it possible that the largest credit union with $60 billion in assets is heading towards Insolvency?
Now they have to testify to congress and defend over their unfair loan practices.
My unisured (over the limit) IRA is at risk and there is nothing I can do about it.
This Credit Union needs immediate action.
Or, is it too big to fail?
Navy Federal lowered their rates today for a $100,000 5 or 7 year CD’s to 3.85%. I knew it was coming but not this early. I was not expecting this move until about maybe May or June.
I have never seen such an egregious banking institution. Navy will be called to answer for their behavior. First of all, my credit score is excellent, and they gave me an interest rate of 7%. With my score, I normally get a 2.25, or maybe 3%, on an auto loan. Since I understand the economy is in an upheaval and the banks are giving more money on investments, loans will suffer. I talked to Navy extensively about lowering the rate, and they gave me some double talk as to why they couldn't.
I decided to accept the loan knowing as soon as the economy turned around, I would refinance it. To offset the interest, I make a payment weekly instead of monthly since the loan accrues interest daily.
I went in this evening to make my weekly payment and noticed they charged me $22.69 more interest. I called to see what was going on. I was told since I paid after 7:00 pm, they charged me interest from January 5, 2024, my last payment date, until January 16, 2024, next Tuesday, instead of what it should have been—January 5, 2024, until today, January 12, 2024.
I let the representative know this was unacceptable. Interest accrues daily. So at the very most, they could have charged me through tomorrow but definitely not through Tuesday. This is a slick way of getting more money. Most don't understand the game, but I do. I told them to hurry up and reverse my payment, and I will send them a check when I refinance this loan next week.
Navy FCU should be ashamed of their questionable business practices. It's wrong to take advantage of people in this manner. If you look at how they are calculating interest and how they are adding it haphazardly, it seems they are profiting greatly from these practices. So very shameful.
Subject: Unpleasant Experience with Navy Federal Credit Union's Car Sales Department
I am writing to express my dissatisfaction with the car sales department at Navy Federal Credit Union. My attempt to sell my RV to an RV dealer has been met with numerous challenges, as Navy Federal refuses to approve the sale based on a discrepancy with their Blue Book valuation. Despite my efforts to provide ample evidence of the RV's depreciation, including pictures, repair bills, and repair appraisals, they remain inflexible.
One of the major issues I've encountered is the difficulty in reaching Navy Federal's Car Sales Department. Communication has been challenging, and attempts to find a compromise or understanding have proven futile. This lack of flexibility in their numbers and processes is not only frustrating but also raises concerns about their commitment to customer satisfaction.
This experience has left me feeling unfairly treated, reminiscent of concerns raised about discriminatory practices, especially in relation to mortgages. It is disheartening to witness such challenges and lack of willingness to address customer concerns, particularly when it echoes broader issues of discrimination that have been associated with Navy Federal in the past.
I hope that Navy Federal Credit Union will take these concerns seriously and work towards improving their customer service and addressing potential discriminatory practices within their car sales department.
As a Navy Fed member, I have received emails from them bragging about new or improved funds transfer capabilities with their online banking. This is welcomed news because their ACH transfer capabilities were subpar.
(My primary focus is to get matured CD funds out efficiently, as Navy Fed has not recently been competitive on rates offered.)
However, they still have not stepped up to typical online standards. Perhaps they have added some functionality that is of no interest to me, but with regard to ACH transfers initiated from their online banking, a member still can not move funds out of the member savings account, which one is required to have. Rather, one has to open a checking account, which of course pays next to nothing. And to make a deposit, you have to push that from the funding institution.
I am upset and appalled at what has become of nfcu. I am a marine with a DR of 100% I have a 500k house 2 refinanced cars thru nfcu 3 direct deposits blah blah blah. I have been loyal from day one now I can't even use my debit card. bought a gift card. that don't work. I'm so upset that I'm taking over 105k/yr plus refinances out of these shit bags. starting tomorrow whoever is their strongest enemy is where I go. I got no explanation. no anything. I wasted all these years with them and Noone I know will ever go with nfcu. horrible scam ridden disgusting people in charge
Unless you are rich they do not want to help you. My husband and I have been members for years.... always on time paying.... multiple accounts, ect... then COVID happened and I lost my job and got pregnant at the same time. Since having my daughter, I haven't been able to find work because Im watching her and I can't afford daycare.... so it's just been my husband's income and it's been incredibly tight. So when things got too tight to make payments I called their credit department ( personal financial plan) and asked if there was anything that could be done? That I really wanted to work this out with them and not go elsewhere ... but to be on good terms with them. They said because I asked for a 30 day extension when my mother in law passed away I exceeded their help and they wouldn't help any further. That I could call credit counseling or other programs to help.
So I found a 3rd party to help me. I'm communicated the entire way and told them that I was with Beyond financing and they told me that 3rd parties send program information to them to make arrangements. I confirmed beyond financing did send program information but that they could have cared less. In fact, they stole $500.00 from my husband's and I checking account that was going to pay to keep the lights on and also the program to help pay THEM back.
I'm writing all this to hopefully warn other young couples who are Veterans please stay away from this bank. They are happy to take your money but if you have any hard times what so ever they will NOT help you in anyway and then steal from you. Stay FAR away!!!
Have been a member for 6 years.
This is a excellent credit union.
Always easy to communicate by e mail or phone.
Their loan service department is awful. They don't fulfill what they said, and won't mention it because the credit union member doesn't matter as long as they get theirs. When a decision that directly affects the member or member's request has been made, then the member needs to know. Not find out weeks after the decision was made because the maximum amount of time that the request was said to be fulfilled has been up and the member calls. I shouldn't have to call every single day and wait on hold for an hour each day to find out if something changed with the request that I was told would be fulfilled.
TLDr: Take everything they say with a grain of salt, because they only look out for themselves and don't care about the credit union member banking with them.
CHECK, OR AN EFT IF THE DEBITED ACCOUIS A DOLLAR BUT YOUR MONEY MARKET HAS PLENTY OF MONEY OR IF YOU HAVE $ OVER $ 1000,000.00 PLUS IN YOUR CD ACCOUNT OR HAVE A Navy Credit Union credit card that has a limit of $ 14,000.00 credit the will still return the item so they can charge $ 25.00 return and if you complain they will screw with your Credit rating like Lower your actual FICO Score and the age of your and how long your tn the Credit Reporting Agencies accounts BEWARE OF THEIR INCOMPETENCE and fraud just to make them look good.
Don't use this bank!! I just called and spoke with Jule in advanced digital services and got yelled at because I wanted to speak with a supervisor. She, by far, was the nastiest bank representative I have ever dealt with. Then, when I finally got a supervisor Clark, he basically said he didn't care and I could write a letter. Time to bank somewhere else someplace who values their customers. I wasn't even asking for her supervisor because of her it was because of the bank losing or holding my money from a Zelle I sent. Now I have no access to my fund until they decide I can and they don't care enough to figure out why it is being held there is no fraud alert on it so no reason it should be held for more than 24 hrs.
Been with NFCU nearly 40 years. My experience with their banking services, CDs, IRAs, and credit cards has been outstanding. I've held accounts at several other CUs, and Navy Fed's website functionality and customer service is well above anything else I've tried.
PLEASE do yourself the favor of steering clear of this lender. To all my veterans, this has been a long and tedious experience. After having supplied all of the documents they requested they still didn’t give me a loan which negatively effected my family and all of the work we put into getting the paperwork, and that’s not to mention my military orders that they wouldn’t accept. It is especially daunting when it you realize none of these people have ever served and are completely incompetent.
Absolutely trash. I legitimately wanted to do business with NFCU being a veteran I like to stick to companyâ??s that stick to us. NFCU is not here for us. After becoming a member I tried for two weeks to open a business account to which their process is asinine. The instructions given the first time was wrong so I did right the second time and gave them 16 pages of supporting documentation which is everything that I was given I literally donâ??t have anything else but some how still wasnâ??t the right thing and unwilling to help or even understand. Not to mention they donâ??t offer any business services in the branch so you spend 45 minutes of your own time filling out the application only to be forced to spend another hour on the phone while they go over it. Mind you during the two weeks I opened up two other business accounts both of which took less than 15 minutes each no hassle no headache. I donâ??t recommend NFCU to anyone. USAA is a much better option for anyone. As soon as my direct deposit is changed back to my orginal Bank i will be closing all accounts with you and I will do my best to ensure as many others do the same as I can. Im disgusted that this institution is associated with Veterans. We deserve better.
Best banking experience one could ask for. I highly recommend Navy Federal. Applied for a credit card and was approved gor over 10k. It was my first credit card with them ever. #2 it was highest limit I've ever gotten. Cut up all my capital one cards and mobile 1 cards. They were in high 20% range for interest. You must build a relationship with Navy Federal.
Very happy with the bank, and customer service Question when will tax docs be available. Are they on site if so don't see them under statements. Thanks
My account is IRA (there is no 5% CD for IRA), but speaking with IRA rep was given:
1. Courtesy EWP waiver ($286) to convert 33month 3.3% into 12month 4.4%
2. Also waived was the policy to convert only to later duration than CD held
(33month exp May 2025) would have required new date later than that; that are lower rates)
3. She also noted that the IRA MM in Dec was automatically increased from .45% to new .95% (this MM is for when CD matures into it ... then from MM into next product for example)
4. She was very friendly; efficient; completed all while on call.
I asked if there would be any IRA specials or bonus (like the non IRA 5%) in Feb perhaps. She said she had no advance info.
I have IRA CD maturing eom Jan.
Their customer services are amazing, very polite and friendly, and they alway provide helpful information you need. CD rates are very competitive. highly recommended!
I am a 27-year member, and I had a loan company scam my account of 2500.00 and did not realize it until it was too late you would think they would work with me on paying it back. Nope they took it all in 2 payments left me with no funds, so a good bit of my bills was late. I contacted a supervisor and was told there was nothing they could do. Well i guess it's time for a change.
Navy Federal does not allow ACH pull fund transfers from an outside institution. You need to originate the request from the outside institution to send funds to your Navy Federal account. Navy Federal only allows ACH push transfers to outside institutions. I think this policy is below par.
I had got my retirement check from the state on November 15, and Navy Federal would let you have accessed to $225 the same day. I did not have accessed until the next day and the remainder balance they are holding my check for a week and a half. I was told on the phone that funds will not be available until November 25, but I made the deposit November 15. Navy Federal should have sent out an email stating that access to funds had change on October 30. This is an inconvenience.
I am a 74-year-old, disabled Vietnam veteran and I rely on my credit in the event of emergencies. After sustaining roof damage during Hurricane Ivan, I submitted an online application with Navy Federal Credit Union (NFCU) for a Home Equity Line of Credit (HELOC). My intention was to repair the roof using the funds from the HELOC while I await my insurance settlement.
I received an email requesting a telephone interview from Sila Nikzad, Equity Processing Specialist | Real Estate Lending, 820 Follin Lane | Vienna, VA | 22180
On Friday, 10/28/2022, during our very first telephone conversation, Ms. Nikzad outlined that there would be approx. $2000 in closing costs and that the roof would “probably” have to be replaced BEFORE they could approve the loan. I immediately responded by instructing her to “withdraw my application”. She replied "okay". She agreed to withdraw my application. She then called me back a few minutes later and stated that "by law, they must record my loan as declined". That is absolutely untrue.
My loan was not declined, nor had they even offered me the loan or completed the interview. It was in fact withdrawn.
She then stated that it would not be reported to credit agencies, but would be marked as declined only in the NFCU internal records. This too is unacceptable. In my opinion, it’s the equivalent of accepting a jail sentence for a crime you didn’t commit.
I have a long-standing and blemish-free relationship with Navy Federal. Over my years as a member, I have referred dozens of borrowers to NFCU. I will not allow my record with NFCU to be tarnished because I withdrew a loan application. I'm not trying to be unreasonable but, I take my credit extremely seriously and they are threatening to disrupt my years of hard work by fraudulently recording my application as “declined”. They DIDN'T decline my loan, I WITHDREW my application.
All I am asking for is the truth. The records must be corrected and the application recorded as withdrawn. When I demanded that they do so, they pivoted to well if we had continued it may have been declined due to the debt-to-income ratio, but that was after I had already demanded that they withdraw the application. What would have happened is irrelevant following the withdrawal of my application.
Don Gucciardo
Navy will overnight an IRA check. They made the check out to the new institution as an IRA (the kind) for my benefit. I have used Navy for quite a few years. I love that I can use the IRA to add to an existing CD the first 3 months or so of the year. I now do my Roth conversion in Dec and put it in a Roth savings at Navy and transfer it on the first business day after Jan 1. When I have a traditional IRA there I put it in the Roth savings within the last week or two of Dec. They will do it transfer from the traditional IRA in Dec. and put it in the Roth on Jan 2 with a private message. Do it a couple of weeks before you want it done cuz it is a busy time for them.
My son's Navy Federal campus checking account was hacked when he started college. Account was overdrawn for nearly $10,000. Navy Federal "suspected fraudulent activity" but did not freeze account nor notify us until about a week later. They will not discuss case with me- parent and account co-owner. Will only discuss case with my son but they have closed his account and he has no access. "Investigation" has been ongoing for over 6 weeks and we have received no reply despite multiple attempts to contact them. Only people that can discuss case is security department and phone waits are routinely 2 hours or greater. Representative told me I would have to "adjust my scheduled" if I wanted to speak to someone- hard to do when you work all day and their hours are Mon-Fri 9a-5p.Navy Federal customer service is horrible and their technology is antiquted. Had an AmEx account hacked and they notified us that day and problem was resolved with 5" phone call. DO NOT USE NAVY FEDERAL!!!!
Every time I have called Navy Federal Credit Union I have gotten exemplary customer service. The staff members have been informative, helpful, efficient, and friendly. I've been a member for years and really love their standard of customer care.
Only place I know that you can get a gift card and if you don't use it in time they will completely take out all of the funds. So that's theft. You stole $25 from an old man. Starbucks doesn't even do that to you with their gift cards. What's the point of having an expiration date on a card of 2027 when they take money off of your card if you don't use it within 3 months of purchasing it.
I'm flabbergasted at the scam Navy FCU is virtually pulling in delaying sending out funds in a timely manner. I had an IRA come due, which was deposited into an IRA savings account upon maturity. But when I decided to have the funds sent by check to another institution to open an IRA CD there, I saw nothing happening, even after a week. I called Navy FCU IRA department, who said that yes, they'd received the necesary paperwork from the receiving institution 5 days ago, but their processing time going forward would be 2 weeks to send out a check!! How many people's money are they hanging onto for unconscionable periods of time? I'll bet moving money into Navy FCU doesn't have that kind of delay. I've been a customer for years, and in general, they always seem to have needed prodding to send funds out to other institutions. But this takes the cake. If you want your money on a timely basis, avoid this institution like the plague.
4.85% 12 Month Easy Start Special CD - Max $3,000
4.40% 12 Month - no stated maximum
4.35% 12 Month Add On - no stated maximum
4.15% 24 Month Add On - no
I get the impression NFCU only employs facebook watchers. It is always "give us your number and time to call" When you contact their "specialists" yah not so special. They can never find anything and are totally unable or rather unwilling to do anything that would actually benefit customers. Remember this institution "Prides" itself on serving military personnel. If any military member behaved the way they do--- big chicken dinner!
I recently joined the Navy credit union in hope to getting better service and rates. Also shopping to start a Roth Ira well what I have found out is they don't have very many employees at site 6500 blk of Montana they want you call a 800 # and get the information. This to me sucks I believe in talking to a person at the site where I will be doing business with. everything is online another issue which I personally hate. So for this reason and more I will be closing all of my accounts with this credit union. Sorry to say but your service is back wards Customers should always come FIRST, also information should be local not calling an 800 #. Hire more people from El Paso, TX
I had a IRA CD maturing this week and checked account today. They put the funds in my regular savings account, not into my IRA Share account.
I had instructions that show on their site to have it mature into IRA Share Acct. Called today and said they can't correct until Tues. I asked why not on Mon.
Said it takes until Tues. Never should have happened and they take no responsibility for their big mistake.
Last CD I ever purchase at Navy Fed.
Checked my account this morning before calling, and they changed my Maturity Instructions to "Close into my Regular Share Account". I took a screenshot on Saturday showing my maturity instructions say " Close to IRA Share Account". Called them this morning and the guy asked "the back office" what is going on. Back Office said that I changed the maturity instructions, even though I have a screenshot to prove it.
They were great while I was on active duty. Once I retired they became a nightmare. They ignored court orders to not freeze my accounts. They lost our power of attorney letters every time we brought them in. The last time they wouldn't even take it saying they don't accept the power of attorney out of state. This is nuts because everyone in the military becomes out of state due to moving to new stations. They were rude and sent me a letter stating I was once. Even my wife says their attitude change so much once I retired. The experience with them is not bad, it is a nightmare.
I have banked with NFCU for over 15 years and they no longer take care of their customers.. I recently sold my house that was financed through Navy Fed and deposited a certified check from community bank I put in my account.. I called four times before depositing the check and was told 4 times I would have my money within 2 business days and after the check was deposited they put a 9 day hold on my check and I now don’t have access to my money.