| 5 star: | (15) | |
| 4 star: | (0) | |
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| 1 star: | (3) |
I have had a savings account with Neighbors Bank for more than a year now and I have been very happy with the interest rate I received. The few times I needed help or had questions, the Neighbors Bank customer service was excellent. I was able to reach a human right away. The app is very easy to use. Highly recommend this bank.
Love this bank. Their app is super easy to use its really easy to move money back and forth between banks. When I had an issue they were very quick to fix it for me. I love the ease of this bank and great rates too!
I've been a banking customer for over a year now and have been very happy with Neighbors Bank. The website is secure and easy to use. The app is great! If I have trouble or need a wire sent, they are quick to answer the phone and help.
The interest rate on my savings account is great too! I would recommend Neighbors to everyone!
I had a truly terrible experience with Neighbors Bank, from start to finish. The application process was reasonably smooth, but once I put in an offer on a house, everything became a bait-and-switch. I disclosed right up front that this was a seasonable property, and even provided a copy of an inspection report from the sellers that stated the same. They dragged out the process for SIX WEEKS, and had me provide stacks and stacks of personal data and financial access, before they told me that it was against their policy to finance seasonal properties. This wasn’t disclosed until literally two days before closing, and after I had put up thousands of dollars for the property.
Through the process, they charged me hundreds of dollars for an appraisal, and then suddenly needed hundred more to complete the appraisal. I was approved for a loan with 20% down, even after express disclosures that this would be a second/vacation property, and a week before closing, they suddenly couldn’t move forward without 25% down. They threw up roadblock after roadblock, and when it became apparent I could meet all their bait-and-switch financial demands, that’s when they said the property type was not one that could be financed.
I am now out thousands more dollars in earnest money to keep the sellers from backing out, and although working with a new lender has been amazing in comparison, they do need a new appraisal, so I am out more money for that. I reached out to customer relations to request that, at the very least, they refund my excessive appraisal costs for a property they clearly knew they weren’t going to finance from the beginning, and they want to reach out to my new lender to discuss it with them, they will not refund me directly. Being that I don’t want them touching anything to do with this process with the new lender after their shoddy work, they have refused to refund my money.
The process is awful, and the customer service is worse - steer clear! Working with a new lender, and I have gotten so much further in a matter of days than it took NB to get in six weeks!
As of this writing, Neighbors Bank finally has eliminated the 6 withdrawals per month restriction regarding their savings account. This bank would charge a fee if 6 withdrawals were exceeded even though the Fed suspended Regulation D.
I'm glad Neighbors Bank finally did this. (Note: As of this writing, Neighbors Bank is still not accepting new Savings Account sign-ups, and no Checking Account sign-ups via their website.)
We are out THOUSANDS because of your company. There was so much back and forth over these 10 weeks. We were even told we were approved and then got a call saying it was denied over something that should have been seen by them FROM THE BEGINNING! We got the clear to close, paid the closing costs, and had it all ripped away in an instant. We feel like we were scammed by this awful company! Why on earth would they tell us we are approved and give us the clear to close then slap us with a denial THE DAY BEFORE CLOSING?!?! We are filing a formal complaint to the BBB and possibly pursuing legal action after talking to my lawyer. We put in an offer on June 19th on this house, and august 31st they denied it. So much money and time wasted. We were packed, had utilities switched to our name, paid closing costs, escrow….everything. All of it for NOTHING! It should have never made it this far. I don’t recommend an internet lender ever because they don’t care about you at all.
I have been working with Neighbors for over a year now and all the products and people have been extremely easy to work with. I have a savings account with them and also decided to close on my new home with Neighbors too. With all their transactions the process seems very straightforward and whenever I have a question their staff responds immediately and addresses any concerns.
Also it does not hurt that they seem to have very competitive rates across the board!
I have had a savings account here for a couple of years and am very happy with the bank. Their mortgage rates are competitive and they make it feel like they are one of your Neighbors!
I am so glad I decided to open an account with Neighbors. It was so easy, everything is super accessible and I feel very taken care of. I really recommend this bank and their handy app.
I have been so pleased with Neighbors Bank. From the very beginning they have provided amazing customer service. The people there are on top of any question I have had and are so helpful and kind. I have been super happy with the savings rate as well and have been telling all my friend about it!
Simple account opening, really easy to navigate, and great rates. I'd highly recommend!
Simple and easy user interface. Good rates. Customer service is there to help whenever you need anything. Nice job.
I have never been this happy with a bank before. The customer service is incredible. Neighbors Bank has my best interest at heart AND the best interest!!
I opened a savings account with Neighbors Bank a while back and I could not be happier. Everyone there I have talked to has been super helpful. I am about to start shopping for a home and plan to use Neighbors for my mortgage as well. I definitely would recommend.
Highly do NOT recommend Neighbors Bank. I’ve tried everything I can to get ahold of them and request a new loan officer (as I was not getting any answers or questions met)...made some phone calls and his boss called me back out of obligation. Said he was taking over and I could email and text the same email given and phone number and I still haven’t heard back weeks later. Absolutely horrible experience with multiple employees, I’m very disappointed in Neighbors Bank.