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I have banked with Grove City branch of Northwest for years. They were convenient and nice.
Recently they moved their ATM from inside a comfortable vestibule to outside into a vehicle drive through lane.
Now with snow, ice, rain, and sun glare, using their machine will be less safe and uncomfortable from a pedestrian point of view. Using those machines from a car window is always a stretch and a close encounter.
The branch manager told me that Northwest made the change to save money. I fail to see how that makes sense. And what about the customer experience?
I think justifying it as saving money is a lie, perhaps to cover some stupid decision.
If you can not trust your banker's honesty or judgement, make your best judgement.
Roger M,
This Banks ATM at the liberty plaza branch in Erie, PA failed to despense my 500 cash withdrawal from my checking account but the bank still debited my account. A formal dispute was filed the same day and I also had 2 in person meetings with the branch manager but this has failed to to resolve my 500 loss. Nothing like getting ripped off 500 bucks and then get the run around after. BEWARE of this bank!
This bank is full of rude customer service reps. They will disconnect you the second you tell them that what they are doing is not okay. They add interest on after the account is paid off. Watch your loan account to make sure that payments are credited correctly.
I will never again use this bank for anything. I ended up here when financing my car.
They will lie and rip you off. Beware!!!!!!!
If I could give 0 stars I would! I’ve had my car loan with this bank since January 2021 and have had nothing but problems since - especially with getting set up on draft and then being kept on draft (of no fault of my own). I spent 5 hours on the phone with some of the rudest people I have ever spoken with trying to get draft set up to begin with and now I’ve been taken off it again with no explanation and no warning. I didn’t receive any notice that my April payment wouldn’t be drafting and when I called nobody could give me an answer as to why. The best explanation I got was “maybe your draft form got deleted somehow”. I would have gladly paid a higher interest rate to keep from having to deal with this bank and people who work in their service department.
Worst bank EVER! Terrible website and the most non user-friendly app in existence. It’s took 3 phone calls just to set up the account so I could make a payment. After finally getting it done and my first payment made I come home today after two weeks and find a late notice in my mail. When I called they could see that I set up the payment but didn’t give the mysterious authorization code which I never received so the payment didn’t go through. Apparently after two weeks three phone calls and several headaches I finally got to the point where I could make a payment but then decided “no I’ve gone as far as I will go and I will not give them an authorization code“. To make a payment over the phone is $10 my late fee was over $22. This bank is inventing new ways to screw their customers. Believe me, you are not so desperate that you need a loan from this bank. I am seeking alternative financing this week because I would rather pay another loan origination fee then deal with this incompetent bank another single day