| 5 star: | (1) | |
| 4 star: | (2) | |
| 3 star: | (1) | |
| 2 star: | (1) | |
| 1 star: | (4) |
Paid off a car loan and did not receive my title. Attempted to coordinate with bank and the car dealership for 6 months until responses stopped from the bank. I finally had to go to DMV to take care of it myself. So, basically bank takes my money. I pay it off in short order. Bank fails to provide me with the car title they should be holding in exchange. Big hassle.
I signed up for a commercial account almost 2 months ago. After several calls and emails, I finally was able to get my account account number over the phone but was told it would cost $25/month to have online access. The only thing I get at no cost is a monthly snail-mailed statement. I think banking in the 1800's was a better experience than dealing with Presidential. I am currently working on getting my money out of there ASAP and ending this nightmare.
They still do not accept electronic documents, I could not believe such an outdated bank could even exist
I opened an account two months ago.
Then asked me to wait for unlimited days to receive a debit card request form.
I received and mail-backed the debit card form in the 3rd week.
In 4th week, I contacted them about the debit card, and they said we have not received your mailed form yet.
I asked to send the debit card form by email or fax, but they ridiculously replied that it is in opposition to their bank regulations!!
It is unbelievable that in 2023, they do not trust email and fax yet!!
In 5th week, they received the form and ordered the debit card.
In the 8th week, I received the debit card.
It is a very frustrating approach once there is no tracking number to know the arrival time of the card.
I scheduled 2 ACH transfers online. I scheduled the first transfer for the 12th and the 2nd transfer for the 15th, the earliest date allowed.
On the 15th close of business, I received an email from Presidential Bank cancelling my 2nd transfer because ‘You have exceeded the acceptable number of payments or amount of money that could be sent within a certain time period.’ Neither was true.
I’ve secure messaged them half a dozen times over 5 days so far.
Their first reply said ‘The system will only allow daily amount of $15,000.00 with the rolling 30 days of $25,000.00. You went over the threshold for the 12th.’ which was not true.
They still haven’t explained why my 2nd transfer got cancelled at the last minute or responded to my feedback, etc. by their 4th reply.
They didn’t even try to reply with their 5th reply - I was asked to call.
They also closed my ticket after every reply.
I still have no idea why my 2nd transfer got cancelled at the last minute.