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This has got to be the worst bank ever. This bank is a predatory lender and takes advantage of people with health issues and disabilities. My 30+ year old niece obtained a loan from this company in Minnesota through a car dealer located in the Minneapolis area. She diligently paid her loan for over 30 months but was stricken with a severe case of COVID-19 last year and hospitalized. During this time, she developed a disability due to her failing pregnancy. She has her master's degree in education and is a teacher at a high school in rural Minnesota. She was late only a few times from March 2023, and they came to repossess her car without notice in November. I had made a payment of $1633+ on her loan in late November to catch her up completely, and my elderly parents mailed two checks, one of which was cashed for another payment of $335. This heartless bank took her car from her at a critical time in her rehabilitation during the Thanksgiving holidays and at the very cold start of a harsh Minnesota winter. Now 35 years old, she requires a cane to walk and has a 5-year-old son to care for and drive to daycare while she works. To help her, I linked my checking account to her online account to make any necessary payments. After I paid the $1633 payment, they locked her out of online access to her account and payment processing, and automatically mailed a form letter stating that her car would be sold at a car auction on December 11th, just in time to leave her without a car for Christmas.
As her uncle, who recently found out she lost the baby she was carrying, I was not going to let her lose anything else. So, I had her contact them for the total payoff information. They gave us the payoff amount of $6209.90, which was well under what the Subaru car was worth on KBB.com. We had also made recent sizable payments. They received the payment exactly as requested. I spent $3.00 to draw the cashier's check from my Iowa-based credit union through MoneyGram services on December 3rd and paid an additional $32.00 for priority/signature required to send the cashier's check via USPS. They said they couldn't process the payment, though they received it on December 5th (we have signature proof of receipt), as we drew ever closer to the December 11th deadline, not citing any real reason why they couldn't process the payment.
I truly believe they were trying to benefit from the sale of this car at auction, as used cars in this price range are in high demand. They then sent a mysteriously lower payoff amount, as they had miscalculated the payoff with all the extra payments we had made, now an extra $5584.94. Never one to give up, I complied again on December 10th with two more MoneyGram payments of $89.99 each for $2882.96 each to make that total amount of $5584.94, due to a limit on making two payments over $3000 within 30 days via their bill pay system. They acknowledged this complete payoff but stalled in returning her car for an additional five days. Then, to add insult to injury, they added a $450 parking fee for her car, and she had to drive to a repossession lot in the Minneapolis area 1.5 hours away. There's also the issue with the other $6209.90 cashier's check they were holding—my money—for no reason at all, that was immediately withdrawn from my account. Incredibly, they are still holding onto it without any reason whatsoever, other than complete disregard for the law.
My niece called many times, but this bank doesn't answer phone calls and will not call back. We called the main branch in Irvine, CA, and after explaining the entire fiasco their auto loan branch had caused us, they pretended to care and then disconnected the call before it was finished, twice. Upon calling back the Mechanics Bank Auto division again, we actually got through to someone who said they would check but then the call was disconnected again. This bank doesn't care about people, much less common decency or the law. They flagrantly break lending and repossession laws without regret. It's baffling how they are still in business with a 1-star Google review. They are a pathetic excuse for a lender, lacking common courtesy, communication, or accountability. Please be aware of this bank's fraudulent activities. This matter will be pursued further.
This Bank is trash they do not communicate with you..I got my car repossessed unfortunately and I have called and called and called to see about trying to get the car back and haven't gotten a response from anyone regarding this matter..If I can be helpful to anyone please do not bank with this company.
the worst bank in the world
close to 10 years I had an auto loan with this bank.
If I was late they would charge me daily interest.
you pay more interest than what the car is worth.
Finally, I paid the bank off and have been waiting to get my title for almost one month.
first, they told me they will mail the title and electronically inform DMV.
after one week of going to the DMV. DMV told me if they would have released the lien it would show up within a few days, so I called them back and explain to them what DMV had said, at that point, they told me that they didn't file with DMV and I haven't received my title in the mail. Stay away from this bank as much as you can.
Recently got an auto loan through Mechanics Bank. Called customer service 2X and had to wait +20 minutes the 1st time and +30 minutes the 2nd time to speak to a representative. Found out that you are limited on how much you can pay each month via online transactions. When asked if I could pay extra on my loan electronically and have it applied to the principal, was told "No" - I would have to send a separate check by snail mail each month along with a letter saying to apply it to the principle and note it on the Memo. This bank DOES NOT want customers to pay off loans early. I'm paying off the loan TODAY and going through my regular bank so I can pay as much and as often as I want. AND when I call, I can speak to someone within a minute or two.
Do not intentionally do business with this bank. My home loan recently got sold to them and I have had nothing but problems. All my other mail shows up on time I continually do not have statements/bills mailed to me.
Today after returning from a trip I wanted to make a payment in person I called the advised me I can go to any of my local offices to make a payment I drove down (two cities away). To be told over a doorbell phone that they would not accept my payment there. So glad I will never be a voluntary customer of your shitty bank.
Thanks!
Please never do business with Mechanics Bank, it's customer service is worse in the planet, their web site is looking like it's from the previous century, there are unclear limits, they do not allow you to pay as much as you want, there are bunch of stupid limits that go against the credit agreement. Looking forward to refinance my credit and never never never come back to mechanics bank
Don't get a loan here you will b ripped off worse place to deal with nothing matches with what i sign on my paper work. customer service is horrible the online site is trash just don't do it
After nine years of patronage, I closed out my accounts w/ you today, never to return. In 2012, after my divorce, I started a checking account w/ Mechanic’s Bank and expected to bank with you for the rest of my life but, no more. The last few years of banking with you has felt reminiscent of being in a relationship with a narcissist. First, you closed down your Sacramento branch creating a hardship for all your Sacramento patrons. Whenever I’d have to do business at a “local” branch, I’d either have to drive 22.5 miles up to Roseville -a trip which takes anywhere from 35 minutes to an hour depending on the god awful traffic Roseville incurs on a daily basis- or drive 25.5 miles up the hill to the El Dorado Hills branch -a trip which takes 28-45 minutes, depending on traffic. You have been promising to open up a new brick and mortar in Sacramento for the last three years. THREE YEARS! If I can afford rent in Midtown, so can you! Making promises you never intend to keep is called Future Faking. It’s a tactic narcissists use to keep stringing their partners along. Another issue is your online banking, or lack thereof. I have been trying for MONTHS to sign up for your online banking but it NEVER goes through. I’ve even wasted HOURS of my precious life sitting on the phone w/ your people trying to see if they could sign me up over the phone, only to be told time and time again that your “systems are down”. Even my friends would ask me, “Why are you still banking w/ them? They sound like such a hassle” & I’d defend you. No more! The last straw was when YOU cancelled my ATM card b/c of a one cent fraud charge and wouldn’t overnight me a new card for free. I explained to your staff that I was in the middle of a move and didn’t have the time to deal w/ having to drive to A COMPLETELY DIFFERENT CITY to get a new card issued to me. After nine years of patronage, NINE YEARS, you still said I had to pay $50 (FIFTY DOLLARS!?!?) if I wanted a card to be overnighted to me. Not once had I ever, in our entire nine year relationship, required you to overnight me anything and yet, you couldn’t do this for me, knowing that YOU had deactivated my card & YOU had shut down my local branch. It’s been fourteen days and I STILL haven’t received my replacement card!! Banking w/ you was like being in an abusive relationship and I would recommend you to no one.
Mechanics bank was once terrific, with smart people, great service. Now, it is no different from the giants. I’m moving all my money as soon as it’s convenient.