| 5 star: | (2) | |
| 4 star: | (0) | |
| 3 star: | (1) | |
| 2 star: | (4) | |
| 1 star: | (68) |
So, July 31/Aug 1, 2024 my entire pay check was taken from my account. I quickly file a dispute. Well, Varo gave me $500 back but denied the rest of my money! Now, get this, my account was hacked to the point that my account info was changed to a different phone# and my name was changed and every thing. When I lost my money, there was one transaction that said "Thanks for dinner" , for $500, really! And also get this, every transaction was done by the same name, number, email address, etc., but they still did nothing. I sent screen shots of every single thing possible, even got a police report and sent it to them. Every time I would inquire about my money all I was told was it can take 45 to 90 days or that it's under review and can take 75 days. I filed a dispute appeal and yet still have to wait. Any way, rocks on until last week, and I finally get an email saying that found no fault and deny my dispute. I have been behind since this happened. Now what I don't understand is how are you going to approve one dispute and give my money back and but deny the other 2, when it all has the same person's name? I still can't figure that out. So I finally told Varo, keep my money or keep letting this "Warren Hayling" get away with hacking my account? Karma will serve........... Well I asked for documentation to show their reason. The crap they sent me was useless cause I don't know what it means. But it shows that I had transaction in July 2023 to this same person! Now, I've never sent this person any money whatsoever, so it happens to be there in 2023, my account must have been hacked then, but was not enough that I even noticed it. But for them to wait a whole year to actually steal all my money from me, wow! But yet Varo keeps acting like I'm lying about it. No I would never try to get someone to give me money back if I had authorized it. Oh, in the documentation, Varo does show some crap with iPhone, I have never owned an iPhone, I hate them. I just want Varo to do the right thing and give me my hard earned money back. Prove they are FDIC ! Until then, I will keep leaving bad reviews and hopefully keep anyone else from getting done the way that I have. I had no issues with Varo until now. And I used Varo 2½ years. Never again
Two months ago, I lost over $480,000 to an online crypto investment I did. After investing for a month, when it was time for withdrawal they started asking for more money, it was then I knew I had been defrauded. I did not waste any time, I went online to seek help on how to recover my money back, and then I saw people testifying on how Rose helped them recover their money back, and so I contacted (rose hoover 90 AT Gmail com), gave her all requested information, he swung into action and had my USDT recovered back to my crypto wallet in less than 48 hours. I promised to blow her trumpet, perhaps this 5-star review. You can also contact her if you have also fallen victim to this online scammer ::
EMAIL :: r o s e h o o v e r 9 0 A T g m a i l . c o m
WhatsApp::: +1 _(_9_2_0_)_ _7_1_4_ _7_7_7_6
I wish there was a -star to give. This is the second time Varo has suspended my account for no valid reason. When interacting with the representatives, they unilaterally make changes to my account without consent and dismiss it with a casual "well, I am sorry..." These agents show no regard for customers and lack empathy for the impact of suddenly suspending an account, especially for someone who depends on every paycheck. It's the worst bank ever, and I regret overlooking all the negative reviews and complaints. All the complaints I’ve seen are valid.
There is no Varo customer service, following seven calls; two days for e-response. Varo could not store my password correctly following initial registration.
This is one of the worse banks that I ever used. I unable to make an external transfer. The "Help" app is not answering my questions.
Varo allows fraudulent accounts and customer service does nothing to help resolve it. They have no fraud department to talk to and do not take identity theft and fraud seriously.
I am extremely dissatisfied with Varo Bank's service due to a crippling issue with their mobile check deposit feature. In November 2023, my account was needlessly suspended after a routine attempt to add my Varo debit card to Apple Wallet. Although I swiftly resolved the suspension with Varo support, the mobile check deposit remains disabled, rendering it useless with a $0 limit.
Attempts to resolve the issue through Varo's online chat have been futile, with unhelpful responses and a complete lack of resolution. The inconvenience caused by Varo's failure to reinstate my mobile check deposit is unacceptable.
I would caution anyone considering Varo Bank to be wary of their unreliable services and unresponsive customer support. My experience has been nothing short of frustrating and has left me questioning the reliability of Varo Bank.
One star is too generous for the inconvenience and lack of assistance I have encountered. Varo Bank needs to address and rectify these issues promptly to maintain any semblance of customer satisfaction.
Varo has been a huge relief from chexsystems denials, exorbitant overdraft fees, and especially the long wait of receiving gov. Benefits every month.
I opened a checking account online within 5 minutes, after being turned down by corporate banks due to history with chexsystems.
My card came in the mail and my direct deposits arrived 6-7 days earlier than the expected pay date. Wow!
This was a really helpful feature, especially when living "check to check", as the CEO Collin Walsh reported "are his primary demographic" of customers.
Luckily, I was not able to overdraft my account, so depending on a negative account balance, did not become a monthly problem.
As the months of banking history continued, I received an offer from Varo Bank to request an "advance", the amounts were dependent on my income, not the banks ability to profit. Better yet, the average fee for an advance was less than $5 per month, to borrow $50-$200.
For a person who struggles financially, having the ability to receive an advance, without fighting the cycle of poverty due to pay-day loans made me feel so much better about banking at Varo; that it IS... possible for a fiscally (and socially) responsible bank to pass the buck back to its customers, regardless of the amount spent or earned.
In addition, the average interest rate (gained) on a savings account is 5%. A 'Marcus Savings', by Goldman Sachs account has one of the highest-yield savings accounts commercially advertised, which caps at 3.4% annually. I had originally though was the best in the industry - until I realized Varo offers better...
The toughest part of having an account at Varo, is that when you've overspent, it is very difficult to find an online lender who will use Varo if you need an emergency/ same day/ payday loan.
Toward the end of a 1 year banking relationship as a customer of Varo, I feel grateful that I wasn't consumed by debt, that because of its' consumer-conscious financial practices, I still have my same account: still in good standing, and that I don't owe $200+ dollars to another bank, for not being rich enough to support their greed.
My debts have decreased, and I have learned to make due with the means that I have. Family and friends helped me get through this year as well, however Varo made it possible to bounce back onto my feet!
If I had the ability, I would invest in Varo Bank.
Companies like these are sorely needed in a capitalist world, where the majority of consumers fall prey to greed.
Thank you, Colin; for making a bank that "supports" it's customers, instead of destroying their future.
With gratitude,
YJ
They have the most rudest disrespectful customers service ever they took my money and refused to give it back to me ..they never answer their phones and it's absolutely no way to get your money back...I'll never used they services again they are absolutely the worst it feels like ive been scammed out my money do not trust this company
Somebody stole my identity and was unable to open an account with larger institutions due to security reasons, but of course was able to open up one with Varo. There is NO way for me speak with anyone regarding this issue other than through email. It's been a full day and they have not responded to me. I also tried emailing their normal support email address and immediately got a response saying they only respond to email addresses on file. This has got to be illegal when it comes to fraud. I need to speak with someone ASAP and have no way at all until they decide to answer my email. Borderline illegal
HELD MY MONEY FOR NO REASON AND STILL OWN'T GIVE IT BACK. SAID I WILL GET AN E-MAIL IN 4 DAYS. HOW ON EARTH DO THEY HAVE THE RIGHT TO HOLD MY MONEY. I CAN'T EVEN LOG IN TO LOOK AT MY ACCOUNT AT ALL. I HAVE A DIRECT DEPOSIT HITTING TONGHT AND I WON'T BE ABLE TO USE IT. HOW AM I SUPPOSED TO EAT AND GET GAS AND PAY MY BILLS. UNBELIEVABLE. THIS IS THE SAME AS STEALING FROM ME. HOW IS THIS LEGAL. THEY HAVE ROBBED ME!!!!
After having an account in good standing for 2 years, maintaining a positive balance, even being allowed to open a secured credit card with their believe program. They closed all 3 of my accounts today without even a reason. All 3 of my accounts had a positive balance. I still had a credit card payment that was supposed to come out which is now going to bounce and cost me a fee, I can't pay my doctor tomorrow, and I can't pay to take my driving test this month after working hard to pay off fines and reinstatement fees to be able to drive again. I am Royally f-ed. Tried contacting customer service. Kept getting reverted bavk to... oh, logi nto your mobile app and chat w us. Literally no one would answer the phone. Finally got a human in their dispute department who could only tell me. Yep its closed. And email them to find out why. Never again! Person to person banking from now on!!!!
I've had varo for a couple of years. And they were good then I had a transaction from Walmart that appeared on my card, when I never went there and disappeared with my money. I called three or four times and till this day never got my money back. So I would only use for the savings and the believe card to build credit. But please be careful. This is a online company so you can't talk face to face. I only use this card to build my credit and my savings. Cause it has no transactions and when I build my credit. It's literally just regular payments.
Besides this bank be one of the worst in the hearth, the costumer service it's heaven worst on the top of everything, after the merchant, MGM resorts cancelled my transaction of the amount of $300 dollars charges for my hotel secure deposit on August 7th 2023 at my check in , normally when I checked out on August 9th the transaction has been cancelled by the merchants, MGM resorts, but the Bank decided to keep holding this amount of money $300 from my Varo debit card itself, against all agreement, what kind of bank is this , is this a joke. Yes they acted like that, my humble friends stay away of this kind of financial organizations , they will steal from you.
I deposited over $800 from my Cashapp to my Varo account like I do every 2 weeks. Online the transaction shows that it's "completed" on the Varo Money website, however Varo is telling me that they declined the deposit EVEN THOUGH IT SHOWS AVAILABLE ON MY ONLINE ACCOUNT. They will do nothing but file a dispute which will take up to 90 days to finish. How am I supposed to live when I put everything I have into that deposit? I can't even get gas to get to work. They are a terrible, unprofessional, and absolutely ridiculous bank. Whenever I get my funds back, I will withdraw them and close this account and NEVER use them EVER again!!
DO NOT TRUST THIS “BANK”. Just like hundreds of other former Varo account holders, Varo suspended my account without giving any reason and blocked all access to my money. If you Google this, you will see that there are hundreds of people that they do this to without reason and without justification if you want your money stolen from you and be treated like shit or tomorrow otherwise stay far away from them.
For years I've been a fan of online banks because of the convenience and low fees. I also had issues with ChexSystems and am wary of opening accounts like verify your info through ChexSystems before opening an account. I was a Chime customer for years. However last year they 'lost' a $600 bank transfer and it took weeks to resolve. So I started looking for a new online bank. I found Varo and thought I would give them a chance. Right away, I missed the ability to issue a check from the account (Chime allows you to do this -- it is similar to an online Bill Pay system). Thankfully I have another checking account with a small local bank, so that wasn't a dealbreaker. Then I was pretty shocked that they hold check deposits for 10 days. Again, not a dealbreaker because I don't get that many checks. Than I started having issues transferring from from my Varo account to my other account. Okay... But then I signed up for Mint, and turns out that Varo is not compatible and can sync with their software. That was the final straw really. While I enjoy the app -- all of the other issues are too much. I opened up a new account with Chase since they recently opened a branch in my area. Again, tried to transfer the money in my Varo account over to Chase and it keeps 'failing'. No idea what it going on. I will just spend down what is in there and wait and see if they close the account (I hope so!).
I was in a pinch and needed a bank account that offered Zelle transaction (I got a new job as an independent contractor and was paid daily via Zelle). I had this account over a year and a half. Throughout that year and a half, I dealt with MANY issues. The first issue - the customer service is absolutely terrible. There are zero options to talk on the phone to an actual human person. Your only option is live chat. No exaggeration - not one time did I get in touch with live and they fixed my issue. They don’t even read your inquiry and just send you back some generic, pre-written response. You basically have to just hope and pray your issue resolves itself. Second, the Zelle feature on the app is completely flawed. Other than the extremely low send limits, transactions don’t go through half the time and when an incoming transaction doesn’t come through, you have to wait 3 business days for the funds to be returned to the sender before they can resend the funds. This was the final straw for me when this continued to happen because I get paid as an independent contractor via Zelle. Once I reached this point, I decided to open a different bank account with a local bank and I transferred all my remaining funds and future payments to this new bank account. I decided I would keep my Varo account open just in case I ever needed it. Less than 2 weeks after I basically stopped using Varo because I was using a new bank, Varo sends me an email from a no reply email address saying my account is now permanently closed without any explanation. Thank god I decided to open a different bank account or else I would’ve been totally screwed. From all my research, it looks like these random account closures are fairly common and if you have any funds still in your account you have to wait WEEKS to get a check in the mail. All in all, I would never, ever advise anyone to open an account with Varo. You will be sorry.
Someone bought a car in my name, car insurance and something from the store name buddies that I’ve never heard of, the state in which the car was by In i was not in at the time I was in the hospital with cancer they refused to refund it and I will be getting an attorney
Do not bank with this company i have been with this company since the beginning now and i regret not choosing another bank. At first i liked how easy it was to move money and get my direct deposits from work.HOWEVER over the last month i have been locked out of my account four times with no actual reason given. It’s impossible to get in contact with customer care regarding your account especially if it’s because of a “security reason” on their end.I have referred so many customers to this messed up company and have told them all to close their accounts do not sign up for a card with this company it’s not worth in the long run. If i could rate them a 0 i would
It should be a crime for a bank to hold a deposit for 30 plus days after it was released. They have been holding my funds hostage for no reason other than to pay their debits because they are going out of business soon. As soon as I get my deposit back I’m closing all my Varo accounts. I been with them from the start and it’s sad to see what this “bank” has become. Unacceptable!
I have been a Varo Bank customer for a long time, since the beginning in fact; even before they were able to get their charter. I so badly want to love Varo, as they used to be absolutely amazing.
However, as of late, they have left me little choice but to spend as much time as I can exposing them for their failure to provide even the most mediocre of services.
Their mobile check deposit? 7 days, which means you will, no matter what day you deposit your check on through the app, be waiting for longer than 7 days, as they don't count non-business days. I waited 10 days to see my check finally get into my account, which of course, meant I was unable to pay some bills on time, which further meant I had fees I had to pay. Not really Varo's fault, as I knew it would take 7 days (though the extra three days has me scratching my head,) however, the failure to be able to offer a mobile deposit service within a reasonable time is absolutely astonishing, and pathetic.
Another issue is that I am constantly having bills, such as my insurance, tell me that Varo failed to release the money to them. This not only results in harsh fees, it means I, and my whole family were driving around basically uninsured during that time, all because Varo refused to pay the money to my insurance company.
The problem seems to arise when you do anything that involves your Varo account number. I don't seem to have many issues with Varo's debit card, but you attempt to pay a bill using your bank account number, or try to transfer cash to cashapp using Varo; GOOD LUCK.
I will be finding a new online banking solution within the next month. I can't with Varo anymore. They have failed to provide the simplest services that even the smallest local banks, and mobile cash handling apps offer.
If you want to wait days, and days, and days to see your mobile check deposit arrive in your checking account, or struggle to understand why your bills didn't get paid, then Varo is the online bank for you. Otherwise, use literally any other option available to you.
So I did like the Varo and how easy it is to . Load money.. and you know get paid early…
But I recently stayed at a hotel and let me say it’s a huge inconvenience to have 150 plus dollar held for 30 plus days! And and to have that on big display! Whew .. I am so grateful that it’s not my last but if it was . Boy would I be done.
Then when I tried contacting customer support for answers. The girl Nick.. I mean NICOLE called
Me Thomas and that’s not my
Name .. and asked
Me to repeat my issue… ?? and I could
Copy and paste ..
So I am officially done with Varo after
This . I’m bougie so whatttt
Horrible experience I haven't been able to transfer money, western union pick up or anything the customer service online prompted me to do. It's a whole lot wrong with the company and the lack of communication. It's a sham of a business.
This company does not allow you to speak to anyone on the phone. Do not trust a financial institution that has no Manager and no one to talk to. This bank has put me and my family in a major bind.
If youre looking fir a online bank keep looking, this is not it..Do not ever subject yourself to this piece of disgusting company. I had an account and they closed it. THEN llied multiple times on why they closed it and ultimately they gave up and just said "just cause we can and we don't need a reason" why lie? The amount of audacity this company has is comical but also Varobif you reading this yes you do owe any or all your customers a valid explanation when dealing with our personal information trusted in your name.
Varo is absolutely the worst bank,they will lie and cheat you like crazy. Stole money from me and even admitted it but won't do anything. Very criminal bank with a bunch of low life's working there. Stay as far away as possible
Run from Varo like the plague, any bank chosen will be better! my clear and open small account transfer made to an established verified second bank is approved....then......cancelled at the last minute with a note saying "Try again later" An email is triggered "You requested to make this transfer: Amount: xxxx
From: Varo Bank Account xxxx
To: Bread Savings xxxx
This transfer will take 1–2 business days.
If this wasn't you, call us immediately at the number below and we'll get to the bottom of it."
I've done this circle 4 times with 4 emails but no funds transfer!!!
Varo doesn't answer calls just circle jerk computer driven questions. So I sent Varo an email, below is the response:
"Your request (unable to close my account - please unlock to allow withdrawal) has been updated. To add additional comments, reply to this email.
Thanks for reaching out! In order to process new debit card we would request you to please update your address with help of below details now your address is not updated in our record." Note: my address hasn't changed in years
..........Avoid VARO BANK like the PLAGUE!!!!
Worst online bank I have ever come across. I had an issue with a certified cashier's check I deposited via mobil app deposit I did everything right. Apparently there was something wrong with the check. They said they returned it to me. The check was from someone I never met who purchased something off me from Facebook marketplace so yes the check could have been bad. Fine I get that. However there was no need to close my account. I sent them screenshots and all the information I could from the conversations I had with the buyer showing that I personally was not up to anything sketchy they did not care completely closed my account and froze all the funds they say they will mail me a check for the remaining balance but I seriously doubt it. they could have just not accepted the check and that would be the end of it. The customer service is absolutely horrible the company is horrible people need to pull there money out of this bank and let them fail
I started off excited about my varo account but that happiness faded very quickly. Excited that do zelle definitely a plus , there are ways to load money, cool. The slippery slope to hell was when i found out they hold hotel deposita for 31 plus 1 day before releasing your funds back. Well Damn!!!! The second I could almost live with it but never again moment is thaf I deposited a check via mobile. No partial fund allotment.....a whole 10 days before the noney appeares in the account. Glad they were able to give me information on the freedom of my money. I see why I used them the least a inconvience is what I have and i think i may have 21 more days before i see my 100 dollars again.
First of all I can't stand any business that uses chat only as a means of communicating with their customers it's very impersonal and you don't get your point across very well to a chatbot. I cannot log into my Vero account even though I updated my phone number it continues to send a 6-digit code to my old phone number so that is absolutely no help!
Secondly the only way to chat with a chatbot here at Vero bank is by logging into your account successfully if you cannot get into your account well you are just screwed completely and you will not get any assistance any other way then logging into your account I wouldn't put a penny of my money into this bank again. I really despise the fact that I have to give them one star.
Customer service, when you get to interact with them, is extremely rude and completely worthless consisting solely of copy and paste phrases direct from the FAQ page and nothing more. They lock up accounts and refuse refunds to the account issued by the merchant without any reason, then retaliate like petty children when you complain. THIS IS THE ABSOLUTE EPITOME OF HOW HORRIBLE CUSTOMER SERVICE CAN POSSIBLY BE. AVOID VARO BANK AT ALL COSTS!!!!! YOUR MONEY IS BETTER OFF UNDER YOUR MATTRESS!
I've had a VARO card for about 3yrs. I've always used it to add cash to whenever I need to use a card for purchasing things. Recently I tried using the Mobile Deposit to deposit a payroll check, I had to sign my signature on the back of course and below that the instructions state to put "For Mobile Deposit VARO Only" so I did.... The next day I received an email saying my deposit was rejected because my endorsement wasn't clear so I took a pen and went over it making it darker because it was clearly legible and could be read and submitted the check again. The next day I received another email saying it was rejected due to unable to process, so I tried calling customer service (which suck) and was hoping to speak with a live Representative... That being NO option I went to the Contact Support in the Varo app... Speaking with a live Representative still not being an option I typed in the chat box that I would like to speak with a representative & I was connected to someone I explained my situation sent the email I received and was told to try again. I've been at this for a week now! I did, again the next day got email deposit is rejected due to unable to process so went thru the whole chat ordeal again and asked since I've signed in ink "For VARO Only" how am I supposed to get this check cashed anywhere else? I was told to go to a bank tell the teller my situation and show my email that Varo rejected my deposit that I may be able to start an account if I do not have one and deposit the check and wait until it clears before I can have access to my funds... It has been a frustrating week dealing with Varo and not being able to pay any of my bills or expenses that are due! I did not realize that there is basically No Live Customer Support and was never told why my payroll check could not be processed or what the problem may be... I used to recommend Varo to people but after this incident I do Not recommend Varo to be used by anyone. It's clearly not Trustworthy and there's nothing you can do if you happen to be screwed out of ur funds using this app. There's definitely No Live Customer Support to help you! I'm No Longer going to use Varo and am closing my account...
So I have cash app, And Varo , I always transfer my money from my cash app to my Varo immediately, Well in 3 dazmys I had a total of 2100 in transfers , I have had them for about 3 years I have 3 accounts checking savings and a credit builder card which is where And how this occurrence happens , So I do the transfer in increments because if I did it at all one time I would be worried the money would disappear , I had that issue with chime but that was a 4500 loss and they didn't want to hear shit ,My money was gone and that was that. So back to Varo After I did the transfers They decided to close all my accounts. I could not contact them for the life of me except for one time and they could not explain anything or why it was closed orr when my money would be returned back to me or where my money was or how much I even had but I knew , I wanted them to fuck up like they did and send me the wrong amount and they did they were off about 900 and Since they closed my account they erased my online access On I have no proof of showing how much money I had in the account to dispute it!
If you don't mind having your bank account frozen or closed without warning, go with Varo. They will do this and leave you in a jamb without warning.
I haven't gotten my first direct deposit & I already regret making an account with this bank. My initial deposit was held for an additional week after clearing my current bank account. The first time I used the checking account, additional funds were held for again an additional week (Varo said this was the merchants issue, however I have never had this issue with said merchant & my other bank account). When contacting their customer service, I am met with "Eh, sorry."..
Do yourself a favor, dont waste your time. There are better banks, with better perks, and far better customer service.
I made a payment transfer poe zelle 3 days ago, it said there was an error. But the money left my account and never arrived at the recipient. I spoke with support 3 times and none of them solve my problem. I NEED MY MONEY BACK TO PAY MY BILLS, I'm not asking anyone for anything, I'm asking for MY MONEY BACK
They give you a limit on your OWN money to send to another, I lost my card and needed my money to pay rent and few other bills and was only able to send $200 a day I sent 100 had wait few hours to send the other 100,I almost got evicted and got my light cut off for a day. You can't call them 247 like most companies, it's only thru chat to a certain time,you can never speak to them. After a certain time the chat is closed.wont recomend horrible card company
*ATTENTION ALL LOOKING FOR A NEW BANK* If it sounds too good to be true... it probably is... Varo Bank is shady beyond words! DO NOT use them!!! Their policies are misstated using terms like MAY rather than the appropriate term WILL as per the chat person I spoke with. Something may take a certain amount of time to be released rather than you will have your funds in limbo until THE BANK decides to release it. It MAY take longer than the stated timeframe and they refuse to release funds. WARNING your money will always be in your account later not prior to. They refuse supervisor communications because “supervisors cannot make outgoing calls” so I call the number only to be disconnected BECAUSE the ONLY way to communicate with Varo or “resolve” issues is by chat in the app… I will be taking my business elsewhere and reporting to Federal Deposit Insurance Corporation. While attempting to deposit a government issued check, the "warning" states Your deposit may take up to 7 business days. You will receive an email confirmation with the date your funds will be available... a $200ish check from the government that puts food on a single moms table was refused to be released because they stated there is a 7 day hold on all deposited checks even though the policy the chat posted stated it MAY. Transfers from one bank outside of Varo took more time than they stated it MAY take 2-3 business days it took 5... Tell me how a single mom is to survive on $10 for 10 business days because I've had issues with my direct deposits being issued and not accepted with the information I have been provided as my account and routing number per Varo. Just a warning to all this is a shady bank.
I paid a bill to a utility company and the utility company confirmed it was only charged by them one time.
Varo took it twice! I am short $208 now.
They have lied about saying that the provisional credit was applied and that it was able to be used.
I have cc’d the CEO and Customer Service Manager but no response from them.
Thanksgiving Day will be awful because I don’t have any money because of Varo.
I’m leaving them.
This company has the worst customer service I've ever experienced. I just randomly get a notification that my account is closed. They locked my account the time I was buying lunch for myself. This Baking App is terrible. Never create an account to this company.
STEAR VERY CLEAR of this bank if you want any kind of access to your money. One of the worst banking experiences ever. Trying to close on a house using money in my Varo Savings. They have a $5000/day $7500/wk $10,000/month transfer limit. Hard move move 20k for closing costs when you have to wait 2 months to do it. After calling customer service they made me jump through a ton of hoops to increase my limit. I need access to that money immediately and after 5 days of calls, sending forms and waiting, they did not change the limit a dime. I had the same issue I had a week prior. We are now at risk of losing our house deal because we do not have access to our funds. Their solution to fix this is using paypal, or going to the ATM and taking out $250 at a time with a $1000, limit per day (2 days of ATM withdrawals) or using western union to send yourself money at their limits every day until you have your money...WTF kind of hockey-a$$ bank is this!!??
I made a mobile deposit (like I do every month) and they accepted it and then the day after they deposited it into my account they denied it and took it back out of my account and caused my account to go into the negative. Then, after I called customer service to make a complaint about it, they decided to close my account without giving me any notice or anything. I loved them until now..but now I will NEVER recommend them to anyone. There is something shady and not right going on with them!
I've been with them for 4 years only because of the early deposit other than that they're worthless I was with them before they actually became a bank customer service is zero and they make everything as difficult as possible you show them every documentation they need you give them IDs show them social security cards you show them everything and they still deny you depositing a simple money order that was actually cashed by me they denied my income tax and called a real problem and a several month delay in me getting my income tax return as well as other deposits I had coming they rejected have rejected the only thing they've done correctly is my direct deposit from my employer so far they haven't screwed that up if I could give them a below one star I would. If they were going to become a bank they should be acting like a bank and be more reputable and have better customer service and work better with the customer instead of making it such a headache and losing money.
When Simple bank was absorbed into a larger company, all the good things about Simple went away immediately - no more no-fee checking, no more quick deposit turnaround, no more friendly service. I moved to Varo after researching it and thinking it was a good replacement for Simple. Boy, was I wrong.
My biggest gripe with Varo is the mobile deposit scam they have going on. Depending on the day of the week you make your deposit, it can be anywhere from 5 to 12 days before you see your money in your account. I deposited a check on July 25 - it took until August 5th to show up. Deposited another check today, August 5 and just received notification that the money won't be available until August 16. I realize weekends are non-processing days for banks,but...really? This is ridiculous. There is absolutely no reason for them to sit on your money like this - no other bank does this. I've run across the occasional 3-day hold for large checks or ones that the bank has reason to be suspicious of (in their mind, anyway) - but 10 days or more to have a check credited - no matter the size - is insane.
Fast forward to today, November of 2022, and I'm still with Varo, but not for long. I just discovered they don't accept bank transfers, not even domestic ones. Seriously?? This is direct from their own website:
"Does Varo accept international wire transfers?
Wire transfers, both domestic and international, are not currently available with Varo Bank. But you've got plenty of other ways to make deposits!"
What kind of bank doesn't accept ANY form of wire transfer?? I'm so done with Varo.
Mobile deposits take up to 3 days or more to post. Their customer service is a complete joke. Go to Chime instead.
I had large direct deposit credited on 7/13/22. On 7/14/22 they denied an automatic withdrawal. I called & told they put a “fraud alert” on acct. Agent said they removed. I have called 4 time, been told they removed alert & still can’t access my money.
Just called again & told “engineering would have to look at it & they could not tell me a time frame. Meanwhile I have bills that are declining. It is unacceptable that the bank refuses to fix their problem and denies you access to your money! Do not bank here I repeat do not bank here!!!!!!
I would give zero stars if it was an option!!!! I will be reporting them to the proper regulatory authorities!!!
Something isn't adding up with this bank. The refused my mobile deposit 5 times stating that it didn't have my signature and it didn't say "For Mobile Deposits Only "....all lies! They accepted a $100 check, but not a $527.02 check from Computer Science Corporation, which everyone knows deals in checks. Something is going on and if I were you, take your money out of this bank! I keep seeing the owner absconding with everyone's money; on a beach in South America somewhere sipping on tropical drinks, living it up! Get your money out! Close the accounts! Contact the FCIC, FCC, and The Consumer Financial Protection Bureau that deals with checking and Savings accounts! Go after them!
This institution is only good for electronic transactions. They're garbage with everything else. Their check holds are excessively long and they will not release your funds early even if there's an emergency. Go literally anywhere else because I've yet to see another institution with check holds for established customer as long as Varo has. Most places even have shorter holds for brand new customers!
Check deposited the 2nd, funds not available until the 14th. I have bills DUE on the 11th.
-Online chat rep said they couldn't even look into it, that I had to email and can't get to the correct department from phone.
-Emails aren't addressed in a timely manner. Their auto response says to expect a response in approximately 24 hours. It's been over 48 now with no response.
-Social media support says to wait for an email.
-Telephone rep was nice, but couldn't do anything at all.
This institution doesn't care about you. They exist to take your money and screw you over.
I filed a dispute on my account back on April 26th 2022 I have contacted them on 3 occasions since i filed it with them . disputing a charge from a online company called AIETSY , OUT OF QUEENS NY . the company debited 89.00 that wasn't authorized by me I have since then tried to call the number given to me by Varo bank , to speak with someone at the company but line was busy all times of the day the company is a fraudulent company. i received a email from dispute dept. at Varo bank I will get a email on this dispute by July 26th , i have summited all paper work to the Dispute dept. and informed them that the company is in non existence . i just located the CEO OF VARO BANK Colin Walsh AND I ALSO LOCATED DIRECTOR OF DISPUTE DEPT. Charlotte Metro . i am sending then a email and having my attorney send them a letter IN regards to the dispute . it seems to me our funds are not protected from fraud charges and i will be filing a class action law suite if something dose get done . If my funds are not refunded . the company who took funds from my account in April is no a legit company . This is the 2nd time I've lost money from unauthorized charges and they are not protecting there customer's .
I was in a bad car accident and have a disabled wife at home dependent on me well someone came in to take care of her for the few months I was in the hospital they used my varo card on 2500.00 worth of stuff for months when I got out of hospital all my money was gone even the money that was being paid to me for being out of work from accident I contacted varo and told them what happened I even sent documents proving I was in hospital for the months that the transactions were done I even got disability notes proving I was unable to do a thing at all for the months in question I sent it all they disregarded them and closed my case saying all charges were legit I appealed it 3 times yes 3 times even sent in all paper work 3 times and still same crap I even contacted the merchants that the charges were for they said no one contacted them what so ever and that to have my bank (varo) to contact them and they would be happy to fix this well i appealed for a 4th time and let them know that and varo once again opened the case and the next day closed it and did NOT once contact any merchant I have now contacted BBB and I suggest you all do the same so no one else gets robbed !!!
Like many of the reviewers here, I had an absolutely disastrous experience with Varo. I had an unauthorized charge on my transactions and I have no idea how this happened. My dispute was closed and I'm out $200.
I look and see so many people going through the same thing. I also saw that Varo Bank could run out of funds by year-end (Google this!).
Stole 1000 dollars from my account customers service lie lie lie when a bank steal your money and there is nothing you can do is wrong 2 weeks later no refund they closed the account and took my money now I have to get a loan to pay my rent Need help asap
VARO STOLE $650 FROM MY ACCOUNT CLAIMED IT WAS A VARO INITIATED ADJUSTMENT . BULLSHIT !!! THEY REFUSE TO RETURN THE MONEY AND CLAIM THAT ACCORDING TO VISA QUARTERLY REPORT THAT PAYMENTS TOTALING ALMOST $650 WERE NOT ACCURATELY CHARGED , IF YOU DONT WANT TO BE A VICTIM OF THESE STAY AWAY FROM THIS TRASH BANK !!
I would recommend everyone who is thinking about opening a viral account to look elsewhere... I work for GrubHub and when I try to cash out I have to wait anywhere from 4 hours to 3 days to get my deposit. That would be all right if they told you that when you called them to ask about it but instead you get lied to and told that GrubHub hasn't sent it yet only to find out varo is the one who is lying.... They don't have to do them instantly it's in their contract however why don't they just tell you that what else are they lying about is my question...STAY AWAY FROM THESE CROOKS.
I woke up to numerous unauthorized transactions on my account immediately calls Varo, and filed a police report. I sent the report to Varo and explained the situation thoroughly. They reached out soon after saying there was no fraud detected and will not be crediting my account. I am soooo beyond pissed and will be seeking legal advice. This Moby was saved for my procedures happening in 2 months. Not only am I likely not able to get the procedure I am loosing out on over $7,000 due to Varo neglect if they can not fix this before the date of my procedure. I WILL GET MY MONEY BACK! Do not do business with them!
Did not do the dispute correctly try to close out my account trying to do fraud activity instead of assisting the customer because these are disputed transactions was supposed to be clear for March 1st did not assist me with anything claiming they was going to reach out back to me did not receive response phony called information they're not assist me with the dismute transaction just try to throw the case out
I deposited my hardship check that i needed immediately to pay my rent , and they did not release the funds causing me to lose my home
They are damn liar scammers! I opened an account and did everything they require and they lied saying I didn't use the link. I did and they refused to fix it and pay me! They lost my business and I hope yours! I will be filing fraud complaints with the Attorney General of my State and the Federal Consumer Protection Bureau! I am sick of these damn criminal companies. They don't even answer the phone for 20 minutes and can't find a supervisor!
Varo lied and changed how mobile deposit is done. I work for a single person who has to pay me with checks, which means I cannot do direct deposit; without direct deposit, I cannot use mobile deposit and so now have NOW WAY to deposit my paychecks. And right for the holidays-- WOW. Thanks so much! Oh, and if you complain on FB, they just delete your comments and block you. They hide their reviews as much as possible.
On 10/30/2021 I deposited my payroll check in the amount of $360.00 into my checking account with Varo Bank. That evening I was notified that they detected suspicious activity on my account and froze my account. I contacted them the following morning, 10/31/2021 and was told that they detected fraud and the transaction was sent for review. I was given no timeline for the resolution.
I contacted them 11/1/2021 and told that my account information is with their fraud team, still no estimated time for resolution. But told review was taking place.
I contacted them on 11/2/2021 and was told that the fraud team reviewed my account and now they are awaiting a second review.
I contacted them 11/3/2021 and asked to speak with a supervisor. I was told that my account review has been escalated.
11/4/2021 I contacted them and told it would be resolved that evening and that my account had been escalated again.
11/5/2021 I contacted them, asked to speak to a supervisor and was denied. I was told neither supervisors nor members of the fraud detection team take phone calls. I was told, "it will take as long as it takes." The will not give me a date in which my funds will be available. They will only tell me that their fraud team fell behind last week and have been playing catch up. How long is this establishment allowed to hold my funds. I deposited a payroll check, this could be verified with one phone call to my employer.
Please help. I am a full time student and need access to my funds. I will be closing this account immediately once this has been resolved. Anything you can do to help would be much appreciated.
Please DO NOT use this company. My daughter deposited her payroll check a 5 days ago. Upon making this deposit she was told there would need to be a fraud review of her account due to the payroll check deposit. We are now 5 days later and her funds have yet to be released. All their customer service agent can tell me is that their fraud team is behind and working to catch up. In the meantime my daughter, who is a full time college student and full time employee has no access to her funds. They can not give any time frame when this will be resolved, only that the fraud team is behind and as soon as they are caught up her funds will be released. Please DO NOT use this company. I have filed a complaint with the Consumer Financial Protection Agency but please do not become a victim of their horrible business practices. Please spare yourself hours of frustration trying to speak with their highly undertrained staff.
Varo sent me an email on Saturday 10/30 at 6 pm stating that my account was suspended because of restrictions related to your recent Mobile Check Deposit. I have been left with no money no debit card and no way of fixing whatever issue Varo seemed to have. I called customer service at 8 am on Sunday and the rep stated there was no way for me to speak with anyone that I would just have to wait for an email from Varo. It has now been 5 days and I have no money to feed my family, no money to pay bills, bills are being rejected by the bank costing me fees and even though I have emailed the bank 10 times no answer has come from them. I need help they are holding over $8k of my money. The only checks I deposited were 2 checks 1 for $20 as a refund from the state and the other a check for $12 from Wells Fargo. They will not email you or call you back do not trust them.
I had my first direct deposit go into my Varo account 10/23. By 10/30 my account was frozen and I have no access to my funds. All they will tell me is it’s something on their end and I have to wait until I get an email from them by 11/4. During this time I have no access to my money, I can’t pay bills, buy groceries, buy gas, go out to eat. Basically I am being held hostage in my home with ZERO money, all of it’s in my Varo account. I called to complain twice and each time I was hung up on!! There is definitely something shady going on!!! How can a bank freeze your funds for up to a week without any explanation on their part other than it’s not you it’s us and it’s happened to a lot of their customers. Basically I’ve been sitting here since Saturday unable to feed my family or pays bills. My electric will be shut off tomorrow if this isn’t resolved by then and it doesn’t appear that it will!!!
Danny Morgan
This the worst bank I ever had I had a deposit of 353
It was stolen the next day with out me knowing
I would never recommend this bank to anyone
After I lost all my money
I have been with Varo for quite some time now. Never any issues with them. Had to call them a couple times to raise my deposit limit so that I could deposit income tax refunds. Never an issues. So yesterday for some reason I woke up after being sick all night. I recently moved from an apartment full of black mold and have been battling pneumonia for 7 months. I also am a cardiac patient. All that being said I check my email and there are two emails from varo stating they have close my accounts. ?? No reasons why. Like I said never any issues. I am two hours from home. Just had testing for heart surgery and I am stranded now with no way to get home. No way to get my heart medication of which I will run out of on Friday. They have left me stranded with my dogs two hours from home. No money for gas and no money for my medications. I work for an attorney who I have contacted and will be handing this matter. And I have contacted the FDIC and the Attorney Generals office. They can deal with the feds. And the customer service is a useless as tits on a board hog. No help. It is my hopes for Varo that they go bankrupt. I would give zero stars but not an option. All I get is security put my account t in review and decided to close it. No dispute ever. Neber asked for refunds on any purchases, no overdrafts. Absolutely perfect account since it has bern opened. Varo is the worst. Not recommended. Do not use.
I had trouble getting the account set up and maybe that should have been a warning. I didn't get the micro deposits the first time and had to request again. Finally got them and got the account opened. At that time, the interest rate was 0.81%, which was fairly high for a savings account with a low minimum balance. I put in the $500 minimum. Almost immediately, the rate dropped to 0.4%, then not too long after, it went to 0.2%. When I decided to transfer the money out to my external checking account, there seemed to be no way to do it. Eventually, I figured out that I had transfer the money to the Varo Bank account, and transfer it from there to my checking account. The first transfer was immediate. We shall see how the second takes. They are saying 1-2 days. I have never had a savings account where direct transfers to an external account couldn't be done. Also, the rate drop was ridiculous, about a 75% drop in a very short time. There were also a lot of emails with gimmicky sounding "great offers" and lots of changing of terms that I was receiving while I had the account. I don't want gimmicks, just a savings account with a decent rate that's easy to manage. This was not it.
Please please PLEASE heed my warning. I was eating a burger at home when I got a text saying that $460 was removed from my account. Then another $40. They drained the entire account which I of course disputed!!! To my surprise, they said I was at fault and they closed my account. This happened to 3 of my other friends as well. Please take your business elsewhere. They will not protect your money and they do not have to explain why.
They closed my account with no explanation when I had well over $1000 in it. I called them to see what the problem was and was given no explanation. They don't have a direct line for the fraudulent department so I had to email them. They were not responding to any of my emails so I had to go through the BBB. After waiting a week I still have no explanation other than they can close my account whenever for whatever reasons because that's in their "terms and conditions". If you bank with Varo, don't. This is the worst experience I've ever had with a bank and the fact that they are not BBB accredited, speaks volumes.
My daughter was killed in a car accident and I needed to close her account and gather all funds possible for a funeral service. I cooperated and provided everything they asked for to close the acct. Now they have gone ghost with sending us her funds that were in the account. Every time you call you are on hold 45 minutes to an hour and all they say is they will check on it or it is "escalated" to upper management who nevers call ors emails with any updates or info. How difficult can it be to cut a check? If they need more info why has it been 68 days without a call or email? They are just making a heartbreaking situation even worse!
On February 27th, 2021, I made a $400 withdrawal at an allpoint ATM at a duane reade. Minutes after that transaction, I received a withdrawal notification for $503.00, $43, and another $43, each with a $2.50 atm fee.
I immediately tried to contact varo, but customer service was closed for the weekend. I sent them an email instead.
The following Monday I called to report the theft and was told that an investigation will take a few days. My current card was cancelled and a new card was being sent out as a result.
On March 5th, 2021, Varo replied to my claim :
"Based on our
investigation, we do not find that an error occurred. Therefore, no funds will be credited to your account as a result of your dispute and this matter is considered closed."
If you want your money to be safe, don't do business with this bank.
Deplorable customer service, call wait times exceed 1 hour. Representatives are not knowledgeable, Email responses take days. I wanted to transfer my funds and close my accounts and it is taking weeks. To close your account they want you to withdraw funds first but you can't. External transfer limit is $875 and by check is $5,000. They have to increase those limits by request but they refuse to. Closing the account is by request also and they refuse to do that as well. Filed my complaint with the FDIC and the Federal Reserve. This is a nightmare please steer clear.