STAR Financial Bank is headquartered in FORT WAYNE and is the 13th largest bank in the state of Indiana. It is also the 400th largest bank in the nation. It was established in 1988 and as of June of 2024, it had grown to 456 employees at 37 locations. STAR Financial Bank's money market rates are 7X the national average, and it has a B+ health rating.
Debit Card Fraud
Fraud is rampant. Twice in 2 months my debit card has been breached. Never used the 2nd card. When I called the customer service, 'Greg' said there was no way to stop the charge "because you didnt respond to the text"; no, I called as soon as I got the text. He spoke over me several times, which instantly mad me angry.
Star is a good bank for mortgages, HELOC but anything else be very careful.
The local branch staff is awesome, but their customer service people are terrible.
No Empathy
I received charges from a policy that was cancelled which caused overdrafts. The funds were returned to my account by the insurance company but the fees remained, causing further overdraft. I left work due to illness and am now unemployed with no unemployment. I received a threatening letter about the collection. "Please be aware we will not idlely stand aside." I'm desperately search for a job i can do with my limitations. It's disheartening to receive a letter with language like this.
Data as of Q2 2024
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 27235 |
| Year Established | 1988 |
| Employees | 456 |
| Primary Regulator | FDIC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.05% |
| Return on Equity - YTD | 13.45% |
| Annual Interest Income | $70.8MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2024vs Q2 2023 | $2.99B$2.92B |
| Loans | Q2 2024vs Q2 2023 | $1.67B$1.61B |
| Deposits | Q2 2024vs Q2 2023 | $2.62B$2.52B |
| Equity Capital | Q2 2024vs Q2 2023 | $238.7MM$201.5MM |
| Loan Loss Allowance | Q2 2024vs Q2 2023 | $18.9MM$21.4MM |
| Unbacked Noncurrent Loans | Q2 2024vs Q2 2023 | $4.6MM$3.5MM |
| Real Estate Owned | Q2 2024vs Q2 2023 | $301K$306K |
