Texas Citizens Bank
Online Banking System
The online banking and cash management system is the best I have used. It allows me to monitor my balances and activity at all my banks and brokerage firms. It also provides an excellent interface to all my credit card accounts. The customer service at TCB is great!!!
The interest rate on my RewardPlus personal checking account is higher than other banks pay on their CDs. The bank also allows me to use any ATM at no cost to me. I have no reservations in recommending TCB.
Rewards Plus Checking Rate
Still says 5.01% on the website but when I log on to my account the rate is 4.90%. Seems as though it has dropped just a bit.
I've Been A Customer For A Little Less Than A Year And Have Been Extremely Pleased With My
I've been a customer for a little less than a year and have been extremely pleased with my experience. The customer service staff is very responsive either by phone or email. The Bill Pay has a couple of quirks but continues to show improvement (everything is paid on time but default is to min. pay instead of full for automatic payments so I have to manually change). They also participate in Mint.com's program. I have a Reward Plus account which is currently paying 5.01% APY.
Watch Statement
When the account was first opened in July 2010, the rate given for Rewards Checking was close to the Rewards Plus checking - about 4.76% and 5.01%, but the day after opening the account the rate for the Reward Checking dropped to 2.76% with no notification. The first month was to have no restrictions, but it was only one day, as the cutoff for this bank falls in the middle of the month. Reward was not paid for Aug 2010, so we called and they said it was a mistake and made the interest payment, as the 3 bill pay and 12 debit and online statement requirements were met. Reward was not paid for Sept 2010, so we emailed and got a response that they made a mistake again & paid the interest on the first $25,000 in the account. Good news is that today we got msg that statement was available and the interest was paid for Oct. 2010 statement. There is also a provision in the contract that if the account is closed within one year, there is a penalty of most of the interest paid. So, we'll probably have direct deposit transferred to this account to qualify for 5.01% APY, which is the only added feature needed to upgrade the account. In all, they have paid interest, but mistakes can happen and need to be corrected. *Dates, figures and amounts are to the best estimates and are not provided for any short or long-term comparisons to this or other banks providing interest bearing accounts.
Crappy Online System
Dramatically drop the interest rate without notice. Bad online system. Too bad don't have the courtesy of notifying costumer. What is this bank good for.
Health Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 58228 |
| Year Established | 2006 |
| Employees | 659 |
| Primary Regulator | FDIC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.32% |
| Return on Equity - YTD | 12% |
| Annual Interest Income | $170.2MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2021vs Q4 2020 | $4.73B$4.17B |
| Loans | Q4 2021vs Q4 2020 | $3.16B$2.97B |
| Deposits | Q4 2021vs Q4 2020 | $4.08B$3.63B |
| Equity Capital | Q4 2021vs Q4 2020 | $509.8MM$432.3MM |
| Loan Loss Allowance | Q4 2021vs Q4 2020 | $29.1MM$22.0MM |
| Unbacked Noncurrent Loans | Q4 2021vs Q4 2020 | $16.8MM$15.2MM |
| Real Estate Owned | Q4 2021vs Q4 2020 | $1.4MM$9.1MM |