Touchstone Bank is headquartered in Prince George and is the 43rd largest bank in the state of Virginia. It is also the 1,557th largest bank in the nation. It was established in 1906 and as of December of 2020, it had grown to 107 employees at 13 locations. Touchstone Bank has an A health rating.
On Friday at around 9:45 , I went to your Hopewell Branch to report my business card stolen I had a balance of $245.53 . The cashier said she canceled my card and ordered me a new and told me there will be no overdraft charges . On Tuesday I went to the Colonial Heights office and found 3 fraudulent charges for 2.99 , 22.99 , 36.74 , She said to wait in tell tomorrow to fill out paperwork for the fraudulent charges . On Wednesday , I spoke to Cynthia Wells she filled out forms for the 3 fraudulent charges and a new fraudulent charge for 52.40 . Also 3 checks cleared my account with a balance of -24.47 . She told me there are no overdraft charge due to fraud on my account . On Thursday I called Cynthia Wells and she told me there was no more fraudulent charges on my account . I asked her what my balance was she said -94 dollars , I asked her why It was more negative she said “ more checks have cleared . “ So I deposited a check for $100 to cover any more checks . I get home and look up my account on the internet and find a service charge of $70 on my account . Cynthia Well lied to me when she said The extra $70 was a check that cleared . This is very unprofessional and unethical .
|FDIC Certificate #||6139|
|Return on Assets - YTD||0.51%|
|Return on Equity - YTD||5.18%|
|Annual Interest Income||$20.9MM|
|Assets and Liabilities|
|Assets||Q4 2020vs Q4 2019||$532.7MM$468.1MM|
|Loans||Q4 2020vs Q4 2019||$358.7MM$348.0MM|
|Deposits||Q4 2020vs Q4 2019||$450.9MM$382.9MM|
|Equity Capital||Q4 2020vs Q4 2019||$53.8MM$47.2MM|
|Loan Loss Allowance||Q4 2020vs Q4 2019||$4.4MM$2.3MM|
|Unbacked Noncurrent Loans||Q4 2020vs Q4 2019||$2.4MM$1.2MM|
|Real Estate Owned||Q4 2020vs Q4 2019||$22.00K$82.00K|
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