UFirst Credit Union is headquartered in Salt Lake City and is the 5th largest credit union in the state of Utah. It is also the 253rd largest credit union in the nation. It was established in 1956 and as of December of 2021, it had grown to 418 employees and 116,135 members at 19 locations. UFirst Credit Union has an A health rating.
Field of Membership Restrictions
UFirst Credit Union is open to anyone who lives, works, goes to school, volunteers, or worships in Davis, Salt Lake, Summit, Tooele, Utah, or Wasatch County. Immediate family are also eligible for membership.
See current membership details
Excellent savings rate
I am happy with my savings rate at the University of Utah Credit Union. It is higher than I can get at any bank in town. I do not get interest on my checking, but that is because I selected their most basic checking plan. What is very important to me is that each time I go into my local branch, the young folks working at the counter are courteous, respectful, and accurate. My only suggestion would be that the website needs to be modernized a little so it is easier to read. However, once when I did not understand something on the website, I simply called my local branch manager and she guided me carefully through the process while I was on the website at my home. I am a senior citizen and this type of kind help is very important to me. Overall, I recommend this credit union to those looking for good interest on savings along with fair and balanced treatment.
Get Treated Like Royalty
I joined the University Credit Union a couple of years ago because I wanted to be a brick and mortar deposit institution near my home. It is the first time I've ever belonged to a credit union. I could not be more pleased. The branch manager sat down with me and talked about the benefits of belonging to a credit union. She answered all of my questions and provided me with literature to take home and study. I signed up a few days later for checking and savings. They give some free checks to start with and then you buy a package of checks at a modest price. I like the savings aspect because I earn a reasonable interest if I keep a basic amount in the savings part of my account. The best part of belonging to this institution is the close, polite customer service given by the manager. She remembers my name and when I had a few questions early on, she responded immediately to my email inquiries. The only thing I would suggest for improvement is to ask that they consider making their on-line parameters a little easier to handle. The page instructions are somewhat complicated. But then again, perhaps I need to clean my glasses. All in all, I recommend the University Credit Union highly.
Prepare To Be Spammed
tl;dr - This company will sell your personal info to marketers, and their service reps will lie to you about it.
I need to have my personal phone available to employees or clients at work, so it's very important to me to not get spammed by marketers. I realize I could just block all incoming calls not on my contacts list, but I don't always have people's contact info before an emergency occurs, so widespread blocking is not really an option.
I explained to Carla Zaragoza, the UFirst rep who set up my account, that no personal info being sold to marketers was a hard requirement of my membership. She insisted that they never sold personal information for any reason, marketing or otherwise, so I went ahead and set up my account.
Over the weekend, I was perusing the fine print of our contract, and it did, in fact, say that UFirst could and would sell my personal info for marketing purposes, with no ability to opt-out. I confirmed this policy by calling their customer service line.
Would not recommend this credit union unless you like working with dishonest people and getting spammed by marketers.
AVOID AT ALL COSTS
They are impossible to work with. They pretend that they really want to help...until they don't. They openly admitted that they had made a mistake - which cost me money, but they were unwilling to waive any sort of fees.
Opportunists And Worst Customer Services
They have the worst services I have ever experienced. The customer services have been the least helpful. They made the most profit during the COVID-19 pandemic by pressing customers and giving them a hard time.
Data as of Q4 2021
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 24710 |
| Year Chartered | 1956 |
| Employees | 418 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.35% |
| Return on Equity - YTD | 14.13% |
| Annual Interest Income | $56.7MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2021vs Q4 2020 | $1.74B$1.43B |
| Loans | Q4 2021vs Q4 2020 | $1.40B$1.11B |
| Deposits | Q4 2021vs Q4 2020 | $1.51B$1.27B |
| Equity Capital | Q4 2021vs Q4 2020 | $163.9MM$145.7MM |
| Loan Loss Allowance | Q4 2021vs Q4 2020 | $8.3MM$9.4MM |
| Unbacked Noncurrent Loans | Q4 2021vs Q4 2020 | $2.5MM$4.1MM |
| Real Estate Owned | Q4 2021vs Q4 2020 | $0$0 |
