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First Impressions on EmigrantDirect's New Website


I finally was able to finish EmigrantDirect's account authentication this evening. I came close early this morning, but my browser timed out several times during the process which was very frustrating. I'm surprised that the site responded much quicker this evening. I figured there would be more traffic than in the early morning. Perhaps Emigrant added some more server capacity today.

Except for the website access problems, in my opinion, it's an improvement over the previous site. Some of the new significant features that I noticed include the ability to open new accounts like CDs when you're logged in, to initiate the linking of external accounts (now up to 4), and to add beneficiaries.

There are many minor improvements that make the site look more professional. The importance of these improvements is a matter of personal preference. I'm glad that when you log in, you remain at Emigrant's URL. Previously, you were redirected to ibanking-services.com. Another little change I like is the display of the last login timestamp being displayed on the page where you are prompted for your password and security questions. This is a good place to show this timestamp. Once you are logged in, the site appears well structured and is easy to navigate.

I do appreciate the extra security features. It took me awhile to think of the security questions. I wanted to make sure I would remember them, and I wouldn't get confused about spelling. But now that it's done, I feel my account is a little bit more secure. There are many little things that should help security. I can't remember if these were in place before. These include email alerts and X'ing out part of your account and social security numbers.

Linking external accounts is a little easier now that the process can be initiated online. However, you still have to send in a voided check, and the external account can only be a personal checking account. I also noticed in the account disclosure the following limitations on withdrawing funds:
You may make a withdrawal from your Account through electronic funds transfer to the External Account by logging on our Web site. You may not withdraw funds by any other means ...

I think this might have been in the previous account disclosure but it was never enforced. Consequently, you could link your EmigrantDirect account to another savings account like HSBC or GMAC and initiate withdrawals from those sites. In that way your transfers were not delayed by going through a checking account. I haven't heard if anyone has been successful yet with intiating a withdrawal from an external site. If Emigrant enforces this fund withdrawal limitation, it would make the account more secure but it would also make it more difficult for rate chasers.

Able to access the website yet? Better than before? Feel free to give your opinions.

Some of my previous EmigrantDirect posts: EmigrantDirect's New Website, EmigrantDirect Raising Rate to 5.15% on July 28 and Emigrant Bank Downgraded to 2 Stars and Email Address Leaks.
  |     |   Comment #1
doesn't work with firefox.
  |     |   Comment #2
Can't get into the site tonight. The "We're Sorry...." page comes up. At least they are letting the viewer know the site is currently overloaded.
Tako John
  |     |   Comment #3
It absolutely did work with Firefox yesterday! I can't try it again because of the "Extreme Volume" overload message.
  |     |   Comment #4
i just tried at 10 pm new mexico time - site is unavailable.
  |     |   Comment #5
My opinion is, yes, some improvment
with the navigation and such, but not
enough for all these problems.

I wish they would have made the changes
more slowly instead of trying to do it
all in one fell swoop.
  |     |   Comment #6
Banking Guy,

how do you think linking accounts is easier now than before? Doesn't it basically involve an extra step?
Banking Guy
  |     |   Comment #7
About linking accounts, I guess you're right, we now not only have to send in a voided check, but also initiate the link online. It probably only simplified the process for them.

I wonder what's the primary purpose for still requiring sending in the voided check. Prevent linking to savings accounts? Ensure some documentation that you own the external account?
  |     |   Comment #8
Their user login field is too small! My account name is 16 characters so I can't login!
  |     |   Comment #9
Worked fine with firefox. But where the heck is the "download into quicken or MS money" area???
  |     |   Comment #10
How do you find your new account number behind all this ****? Also, I presume the routing # is the same. Does anyone know?
  |     |   Comment #11
Banking guy,

I think the reasons for a cancelled check are all the ones you mentioned, and perhaps also because ING requires them too - ED seems to have cloned many ING features (interest counter, similar interface, similar authentication, similar ease of opening CDs ...). I'm quite disappointed that cancelled checks are still required and savings account cannot be linked.
  |     |   Comment #12
No problems getting on to the new site, but I can't transfer money in or out! Get an Error 500 message. Site will not download to Quicken. Several emails to company went unanswered. Three phone calls also failed to resolve the problem. Anyone else having these problems?
  |     |   Comment #13
Yeah, took me forever to find the quicken download link--- and now it won't work. Even deleting the Emigrant account and restarting Quicken (which worked when my bank updated their site) didn't work.

I emailed customer service.

Anybody else have ideas?

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